Public Storage

3.9 (18 reviews)

Self Storage

Closed • 6:00 am - 9:00 pm

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Public Storage - Self Storage Near Me - Hampton, Virginia

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Jae S.

2 months ago

Ms Carla is an absolute darling lady she is very understanding and was able to help with everything we had to get done and kept us updated on anything revolving our unit read more

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Bryan A.

11 months ago

Great service In and Out even though I found myself going there last minute it was a hour before close and she was still super helpful and even walked me out to my storage unit just to make sure everything was in order. read more

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Judy J.

2 years ago

Customer Service was excellent, and I used the memorial day special and it saved me some money for the size unit that I needed. Easy to follow directions online and Customer service will help you with any questions. I haven't moved in yet but I will provide updates afterwards. read more

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Michael O.

2 years ago

Susan & Naya were awesome with our move out. This is the 2nd Year that we stored our Daughter's (Hampton U Student) property & belongings with this Public Storage. Everything was great. The price is comparable and very close to the Campus. I recommend 1205 W Pembroke if you're looking for a storage unit. read more

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Yani D.

2 years ago

They do false advertising , you started your agreement with a price and every 4 months they raise your rate, when you call they gave you the same excuse. Do not waste your money with this company. At the end you will expend more money moving the stuff to another storage. read more

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Ashley D.

Elite 26

168

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338

8 years ago

I had a storage unit for about 2 years. The move in process was great, however everything else has been a nightmare. I will never rent from a Public Storage again. Susan's customer service is usually good but lately every time i call I've only been speaking to other RUDE associates. I'm just over this whole business and i hope their nearby competition wins. read more

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Kizzie B.

3 years ago

Sign up was easy, moving things in has been good. I haven't experienced moving things out yet, but hopefully all will be well. The only thing I don't like is that the light bulbs in the unit don't work and they are not replacing them anymore. read more

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Erin N.

3 years ago

Easy online sign up. Didn't have to spend time signing a bunch of papers. The lock was also waiting in my unit which was super convenient. I'm am confused about the $1 for the first month and it cost me over $130 for a 5x5 that's not actually 5x5. And I already owe them another $48 by 1st of April when I didn't even move in until March 16th. Not climate controlled either and noticed rat poison which tells me there's an issue. Won't be staying long but definitely good in a pinch if small storage is needed. read more

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Anthony O.

5 years ago

Melinda was extremely helpful. Kept me up dated on availability. Throughly explained everything to me. Great job Thank you.

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Kimberly J.

6 years ago

I will never use this storage facility again. They advertise the first month's rent being $1, but when you get there they add on all these other fees that you have to pay upfront. You have to buy their lock which is $20, then you have to add insurance which is about $15. They don't tell you this over the phone, and with me needing a storage unit that day( which was Sunday) and every other place being closed; I had no choice. Now that my ($1) month is up, I will be moving my things to a more reasonable storage facility. read more

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Tanya P.

5 years ago

Unprofressional liars and non-effective communications. Costed me $200 to travel out of town and couldn't even get my items out of storage forcing me to pay an extra month. I will be suing in small claims court. read more

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Charlene J.

175

9 years ago

Susan did an amazing job helping me set up my unit. I was a walk-in and her computer was having problems. So I told her I would come back, she gave me a phone call once everything was back up and running and showed me the property and explained everything in great detail. Her customer service in my opinion is above average and I would definitely recommend friends to come here for their storage needs. read more

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Lisa S.

11 years ago

Great customer service! Easy set up. I've had no problems with my items being stored at this facility.

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Rashida B.

10 years ago

The property manager is very professional and friendly. She went above and beyond the call of duty, helping us find the storage unit we liked best. I would strongly recommend this specific Public Storage location to anyone. :-) read more

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mariah m.

218

10 years ago

I'm a college student so doing anything without my mother is pretty terrifying. no fear though, Susan made this experience very easy going and the lady working with her, whose name I forgot also aided in my experience. throughly explained all the details of everything there was to know without me feeling overwhelmed with information. I feel confident with my decision to store my things here and I would recommend anyone to do the same. read more

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Pam B.

9 years ago

I thought I was going to be terrified at this prospect( storing that is) with moving and all but they made it easy as pie. it didn't take too long and I was on my way.Thanks Public storage for everything read more

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William J.

11 years ago

Great customer service! Susan was very helpful in meeting my needs. I really appreciate her taking the time to fully discuss the options available for the short period of time my items will be there. read more

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Nic D.

11 years ago

I reserved a unit online just before getting on the road to pack my daughters things up for the summer & got a call confirming the reservation about 10 minutes later. We got there in enough time to fill out paperwork & see the unit. It was rather crowded as this was the last weekend before the university had before summer...but Susan handled things effortlessly. She showed us each our units & didn't make any of us feel rushed, in the pouring rain. She even took the time the NEXT day to show me (again) how to work the cylindrical lock. She was very professional to myself as well as the students in the office. read more

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More info about Public Storage

1205 W Pembroke Ave
Hampton, VA 23661
Directions
(866) 677-5147
Call Now
Visit Website
https://www.publicstorage.com

Payment methods

Does Public Storage take credit cards?

Yes, Public Storage takes credit cards.

From the Business

Specialties

Public Storage rents spaces large and small, from closet-sized units to ones that can hold the contents of a five-bedroom house. Choose from drive-up, walk-up, elevator-access, indoor or outdoor units, depending on the amenities available at the location you choose amongst thousands of our facilities. Renting from Public Storage is fast, flexible, convenient. A Great Deal: $1 first month's rent* No credit card required for reservations; no obligation Rent month-to-month Clean and trusted: Convenient Access to your units Well-lit, fenced properties Computer controlled gated access You keep the only key to your unit Extra perks: Climate controlled units available Managers live on site at many addresses Packing Materials and locks available for your convenience Personal, business or vehicle storage Pay and manage your account online or on your smart phone Call now or visit our website to find a location, check rates, reserve! * Subject to availability. Other restrictions, taxes, and fees, including an administrative fee, apply.

History

Established in 1972.

The first Public Storage building opened in El Cajon California, but the new business was only supposed to be temporary. Two partners pioneered the concept as a way to use their real estate investment while they waited for the Southern California community to take off and value of their land to grow. They kept building, and people continued to fill their units. Eventually the pair realized that self-storage was here to stay, and they never looked back. Today, there are thousands of neighborhood Public Storage locations to choose from, many right around the corner from you.

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Review Highlights - Public Storage

“no fear though, Susan made this experience very easy going and the lady working with her, whose name I forgot also aided in my experience.”

Mentioned in 6 reviews

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Tammy Cheek is the best. She is friendly, kind, professional, and very informative. Great place to…read morerent. I would not work with any one but her. I love my storage space in Hampton at Extra Space Storage. Thank you Tammy.

I reserved a space online and Ashanti contacted me the next day to get my details and credit card…read moreinfo. The storage space was clean and ready to go when I arrived! also worked with Tammy who got me all secured with a lock and confirmed my needs. I like the "Rental-Ready" process - it was super easy!! So nice to have a short-term space for my son to store his things before we have to move him into his dorm in the Fall. Thank you Extra Space!

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Leola J.

10 years ago

We drove from Atlanta GA to Hampton to move our daughter into her college dorm. We accidentally left the storage key at home and Susan was OUTSTANDING in helping us get what we need. She assisted with making sure we had the proper access for the locksmith to help us and she even ensured we had the best lock on our storage unit. It was time for her to leave for the day, and she stayed around longer with us to make sure we were all set. This is what Customer service looks like! From the bottom of our hearts THANK YOU!! You saved us a lot of stress and headache. The units are clean and you get a great product for the price! We will be storing our items with you in the future! read more

Pamela M.

7 years ago

Yesterday i was pleased to have visited this establishment while.the rep Ericka was there. She was very polite, and helpful. She explained cost and size and how to get the best for my money. This place had 2 others customers ahead of me and while informing each of them the cost, times etc. she never raised her voice even when 1 customer was upset over her bill she (Ericka) was still very professional. I would recommend a nice bonus or raise for this beautiful women. And she cute. Thanks for employing someone like that. read more

Monica M.

6 years ago

I loved working with Susan from the start! I looked for other storage unit facilities and Public Storage was the most economical and "people friendly". Susan rocks! She drove me to my unit so I could decide between two different sizes. The entire agreement process took approximately 10 minutes to complete because everything was done electronically. Would strongly recommend! read more

Peter T.

11 years ago

These employees here are amazing, Susan especially! She's helped me & I can't say enough good things. Smart, fast, excellent customer service, very professional. I'll be surely sending my friends & family back here. & the place is very clean. That's important to me, I will definitely be back. read more

Mike T.

11 years ago

Great office Great customer service. What a convenient Location just off interstate 64 and the the entire staff was helpful.I had no issues and enjoyed the level of professional. Easy online payment and set up so when I walked in the office all I had to do was look at the unit. read more

Sanita W.

9 years ago

Securing a storage space was easy. The ladies there are very friendly and helpful. I would recommend this place. The surrounding area is nice and well kept. Getting in on one of the specials made it all worthwhile. I will be using Public Storage for my future storage needs. read more

Jatavious C.

129

11 years ago

I experienced some of the best customer service I have ever seen from a very nice lady named Susan. She took me through everything I needed to know about my unit even making sure I protected electronics from moisture in the air. The unit was what I expected. Thank you!!! read more

Leola J.

9 years ago

Susan is AWESOME!! She deserves a big RAISE! She is always professional and goes above and beyond to help her customers! We traveled from Georgia and can always count on Susan! This is the only place we will use in this area. Thank you! Two thumbs up!! The Griffiths read more

Pamela W.

7 years ago

1205 W Pembroke Ave, Hampton, VA 23661 I have used several storage facilities, but this had the best customer service. Miss Michelle had a wonderful attitude and explained things so I could understand. I will definitely recommend this facility. read more

Karrie C.

6 years ago

Susan was a pleasure to work with, she was very helpful with the transition process. She was AWESOME and answered all of my questions i had, and made me truly feel like i was at home! i would definitely recommend this place for your storage! read more

Leslei L.

12 years ago

Outstanding service! Convenient location. Always friendly and professional. They even called me before my payment was late as a reminder which was very helpful. Easy online payment option too. read more

Jacqui F.

193

10 years ago

Lynda was an amazing host, she took care of all of my needs and helped me with all of my questions. I definitely appreciate her help and the great attitude :) 5 star for sure. read more

Karen O.

9 years ago

Susan was such a great help. I appreciate her great service. She was very thorough and helped us from start to finish. Thanks for being one of the great ones. read more

Winona L.

11 years ago

Lynda was very helpful in updating my information. She also gave me some options for my storage as I have been a long term customer. Thank You Lynda. read more

Beatrice M.

8 years ago

Linda was Awesome!. She took her time to assist us. Even gave me tissues to wipe tears. She help us get a Great Deal. Wonderful Customer Service. read more