Amazing move experience, cannot recommend them enough. Kiana was so kind on the phone, she even…read morechecked in throughout the day to check in. The movers (Reggie, Ryan,and Kyle) were one time, put together, professional, great all around people. They moved all of our items, including the excessive gym equipment we have. This includes a Peloton Tread+ (which weighs 455lbs!!!!), a plethora of dumbbells, (oh and a huge cold plunge). They didn't dent or scratch our hardwood flooring. Good pricing too and availability.

This company completely scammed me. I was quoted for a 2-bedroom apartment move (just furniture, no…read moreboxes) -- 3 helpers for about 5.5 hours. Sounds fair, right? Well, moving day comes, and guess what -- only 2 guys show up. Jennifer called, said 2 employee were in overtime and they couldn't pay them to work and another one called in sick. The difference in cost between 2 and 3 helpers was a whopping $20 -- but because there were only 2 movers, the job dragged on for 9.75 HOURS, and I ended up paying over $2,000 (with tip) for a move that was literally 12 minutes down the street. When I called out the obvious bait-and-switch, Jennifer couldn't have cared less. Her exact response: "We appreciate all feedback. I'll share with our manager. Thank you." That's it. No apology. No accountability. Just a robotic response like this is business as usual -- which, honestly, it probably is. It's clear how they operate: They lowball you to get your booking, then change the plan at the last minute, knowing you're stuck on moving day. Classic scam playbook. The two movers themselves were great guys -- hardworking, respectful, and honestly deserve to start their own company because this one is a total joke. Do not fall for their fake "friendly" quotes. Save yourself the money, the stress, and the frustration. Get another company that values honesty and your time.

No standardized process across locations. Employees providing different information, stipulations…read morenot listed anywhere on company website. Return phone calls nonexistent from district office.

This is one of the worst companies to do business with. From today's experience, I was planning to…read moreclose out my account and remove any items from my storage bin. I drove up to the gate to input my key code and it said "access denied." Thinking maybe my key code was incorrectly dialed in. I tried again and the same thing happened. Ok then, let me go into the office and see what's up. I gave the peoples my name to look up my account, and I forgot the exact date I started with them. Today's the 30th, they told me I was ONE DAY LATE from paying my bill, so they mentioned they put a padlock on my storage unit. Then up to this point, everything is all good. This is the dialogue. "Ma'am, I'm going to close out my account today. I don't think there's anything in the unit but wanted to double check and recover my lock." "Sir, well since you are a day late, we locked up your storage unit. We can PRORATE you a price for a day, so you can grab your items." I'm thinking to myself, are you serious, 'PRORATE You a Price.' They also Had to mentioned that if I left any items in the unit they will charge for cleaning it out. Shaking my head at all this nonsense, for one day. So it's totally my fault not coming beforehand and I get that, but the principle of the One Day is driving me crazy. Just be aware, also the Prorated Price was $5 for one day. I recovered my lock and in the unit was only a folded up moving box. If they wanted $5 they could of just asked me for it instead of this nonsense. Lesson of today, "Don't be ONE Day Late or You'll pay A Prorated Fee.' Guaranteed!!!

TMAAT were very organized and professional when I called to schedule them, and again when they…read morecalled me to confirm. On moving day the driver notified me of his ETA. They arrived on time, and worked fast but carefully. The price was lower than another company's quote. I'll choose TMAAT next time.

I have moved with this company twice. I am getting ready to call again for their expert help in…read moremoving me one more time. This company is phenomenal. They are timely, patient, professional and take the time to make sure things are packed safely and securely. Moving is never easy and they took the time to check in with me and make sure I was feeling good about the move. Honestly, if you need any help with moving you will not go wrong using this company.

I've been using them for my storage needs for about a year. I have never had any issues. The price…read morecould be lower, but other than that, my experience has been good.

Just moved back to the area and was trying to access my unit to move some things out of it and my…read more"gate code" does not work. I logged onto the app where it even tells you the code to make sure I had it right. It is 7:40 at night and access hours are till 10PM so there shouldn't be an issue with me getting in. I was hoping to move a lot of things out and drove across town to do so... just very disappointed.

Very personal, down to earth friendly staff. Great location with servalence on property.read more

This is my second time using this storage unit company and they are great! It was quick and easy to…read moreget a unit, they have 24 hour surveillance, locks for purchase(the good kind), and their manager is absolutely delightful! She has made this dreadful process a little more enjoyable and is always so helpful!

I didn't end up using this moving company, but my experience just trying to book them was enough to…read moresteer me away. From the beginning, communication was frustrating. It took multiple attempts to get a response, and when I finally did, the information was inconsistent and unclear. The quote I received felt vague, with very little detail about what was actually included, and when I asked follow-up questions, I didn't get straight answers. Scheduling was also a hassle. Dates seemed to change depending on who I spoke to, which didn't give me much confidence in their reliability. On top of that, the overall tone from customer service felt rushed and uninterested, like they didn't really care about earning my business. In the end, I decided to go with another company that was more transparent and professional. Based on this experience alone, I wouldn't feel comfortable trusting them with an actual move.

Ara, Elmer and Nathan are very professional decent people. They handled my move efficiently and…read morewith care. I will use them again unquestionably.

This place is the worst! I wish there was a zero rating. When we moved stuff into the unit it was…read morepointed out by my father he didn't see any rodent control devices. The plan was to only use the unit for two months however life happened so when we went to start moving the gear out 5 months later we found a mischief (rats) had moved in! Please do not move your stuff here!!!

We have had a storage unit with the company "nine mile storage" in Richmond, VA. last month we paid…read moreon the 5th online (it would have been a late payment if paid after the 6th). My husband received confirmation in the form of an email receipt (almost immediately) that states the date we paid, and how much. We then received a letter in the mail saying we owed our normal fee for the month coming up plus a 165 dollar late fee for "being late" the previous month. My husband immediately e-mailed them and even though he told them of our receipt from their very own company he was told two different times that it was because their system didnt register the payment on time. But it was THEIR system that sent us the e-mail which means logically you would make the conclusion that their system received the payment in order to send out a receipt, right?! I am beyond livid right now, we just have been through a lot financially and this is a set back that should never have happened and SHOULD BE FIXED.

Okay. So I have never been to Virginia. Please be careful on yelp of hackers. That being said, I…read morewould never put my storage somewhere that benefited a hack and fake yelp reviews. I would urge you caution when looking at this storage space. This is the fake review sometime posted on my account: Oh Yeah! first and formost , This is the most secure facility in the city of Norfolk va. and rated number (2) on the security list in the United States of American. In-fact its so secure that the air flow is so clean that it will not alow the bugs, Roaches, Flies,and any other type of infestations to come in and multiply.Some bugs are smart, and they know when its time to move. So they start packing along with their human family. But if they have chosen AAAA storage. Every bug that comes in will immediately be under arrest,and confined by the (AAAA bug team squad), which is assigned to every unite. Even though they are not visiable to the human eye. The bugs know excactly who they are. and know that there time is at an end. many of the bugs just give up and die right there. I can almost imagine how they feel, No food, Family has abandon them, No more friends, And no more infestation. So when the people leave there goods are bug free. thanks to the {AAAA Storage}. How i know is because i've been there for (5) years .When the people move out the mangers always clean more dead bugs than trash left behind. The truth is if there were a world wide fall-out and the people had to go somewhere, I believe the United States Goverment would order the{ AAAA} to open there facilities, In there clean hallways, to be filled with people, so they can fill safe, and secure. For many years i have always want a place to store my goods. and beileve me! out of all the ones i've been too, AAAA is top. If youre looking for a home for your clean furniture and any other things that you want in the most secure place on earth! The AAAA Self Storage is with out question that place. And the Manager; BELL DICKSON is one of the friendliest Managers that you'll ever meet. she has even set the senior citizens down and serve them some hot chocolate before showing them there new warn unit, thats warn in the winter, and cool in the summer. with low rent, and i believe you get a month FREE! for moving in the first month. now you can't beat that with Willy Mays bat. But you get the picture. If your in the Military and on the move a bit, This place woud be perfect. just see the manager Bell Dickson and she'll direct you the unit of your choice. But you have to hurry there going fast. In-fact you should call right NOW!!!!! before its to late.the AAAA Storage is the best, The cleanest, The smartest, The most sercue, With entrance codes,Carpet, Camera on site for your Sercuity. friendly managers like Bell Dickson don't come every day. shes the kind of person you'll send flowers, cards, and candy too, long after your gone. Nathaniel Brown.

Incredibly helpful and friendly staff. The facility is clean and secure- and they were offering a…read moregreat discount with a donation for the local food bank ( everybody wins!).