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Extra Space Storage

3.1 (8 reviews)
Open • 6:00 am - 10:00 pm
Updated a few days ago

Services - Extra Space Storage

Self storage

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2 years ago

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4 years ago

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6 years ago

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9 years ago

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6 years ago

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6 years ago

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5 years ago

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9 years ago

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AAAA Self Storage

AAAA Self Storage

(11 reviews)

No standardized process across locations. Employees providing different information, stipulations…read morenot listed anywhere on company website. Return phone calls nonexistent from district office.

This is one of the worst companies to do business with. From today's experience, I was planning to…read moreclose out my account and remove any items from my storage bin. I drove up to the gate to input my key code and it said "access denied." Thinking maybe my key code was incorrectly dialed in. I tried again and the same thing happened. Ok then, let me go into the office and see what's up. I gave the peoples my name to look up my account, and I forgot the exact date I started with them. Today's the 30th, they told me I was ONE DAY LATE from paying my bill, so they mentioned they put a padlock on my storage unit. Then up to this point, everything is all good. This is the dialogue. "Ma'am, I'm going to close out my account today. I don't think there's anything in the unit but wanted to double check and recover my lock." "Sir, well since you are a day late, we locked up your storage unit. We can PRORATE you a price for a day, so you can grab your items." I'm thinking to myself, are you serious, 'PRORATE You a Price.' They also Had to mentioned that if I left any items in the unit they will charge for cleaning it out. Shaking my head at all this nonsense, for one day. So it's totally my fault not coming beforehand and I get that, but the principle of the One Day is driving me crazy. Just be aware, also the Prorated Price was $5 for one day. I recovered my lock and in the unit was only a folded up moving box. If they wanted $5 they could of just asked me for it instead of this nonsense. Lesson of today, "Don't be ONE Day Late or You'll pay A Prorated Fee.' Guaranteed!!!

The Other Moving Company - We have relocation specialists for local and interstate moves.

The Other Moving Company

(49 reviews)

I am going to preface this review by stating I found out about these flaws on moving morning and I…read morehad no time to make other moving arrangements. Up until moving day, everyone that I came into contact with was respectful and quick about returning calls. We moved from Chesapeake VA to Onslow County NC last Friday, August 29th. We wanted to save as much in a move as possible so we bought over 100 totes & packed mostly everything ourselves so basically, all we needed moved was our furniture and little things left over that we needed up until day of move. The moving crew showed up between 9-10am reeking of Marijuana. Did I see them smoke it? No, I did not but they all smelled like it so, regardless of who was actually smoking, they were all in the same cab together. Not only did they show up smelling like dope, each time they came back from a break, there was a fresh Marijuana stink. Now, what others do on their time off is their business, but when they've been entrusted to move my things, I would expect them to be sober and unencumbered by the stench of dope. I mean, these folks drove a large moving truck high on grass. Isn't this an OSHA violation? We are not yet unpacked but most of my lamp shades are damaged-bent out of shape, filthy with dirty hand prints and one of them has a gouge all the way through the shade. Some of the frames on my artwork (not fancy stuff but still) have been scratched to the point there is no way to fix them. My shoe closet has a long scratch across the top. Now, I will say, our furniture appears to be undamaged but I also haven't finished unpacking. I would hazard a guess that the damages are less than $1000 & I'll just replace the lamp shades & live with the other damages because they were able to deliver our goods the next day so, that was a plus. Our things smelled like Marijuana when they were delivered but it dissipated as the day went on. I didn't take possession on delivery date, my husband did, because I just couldn't deal with another day of dope stench. I'm waiting on our rep to call me back as they need to know of these safety issues. 2 stars because most of our furniture wasn't damaged and we did get next day delivery but seeing the damage we do have on fragile items, I'm glad we packed (and moved) all of our breakable & expensive items ourselves. Ps, I spoke with Bill the other day & gave him all this info. He said he would address it with their crew. Again, I do not know who was actually smoking the weed as I did not see them do it, only got the after effects. I see on another review someone else talked about someone on their moving crew being under the influence. Brian texted me today to ask about our move. He advised me that action had been taken but again, I told him I did not see who was actually smoking it, just that they all smelled like it & the truck had a lot of smoke in the cab. I feel this is important to note as I do not want to accuse the wrong person. He stated he thought we were happy with the move as my husband didn't mention anything before they left after delivery. My husband thinks everyone should get a pass & would never complain to a business regardless how the service went. That's why I'm the honest, but heavy, truth teller. Plus, he didn't inspect anything. Just took delivery & paid for it. **** thank you Brian for asking the time to respond to my review. Everything stated in this review is a fact. Not an opinion, but a fact. We do not smoke anything but I am very aware of the smell of Marijuana & I did not imagine it (I am not the only reviewer to mention it either) as it was only myself & the movers. So, the stench didn't just appear. My husband carted 2 lamp shades, both of which are still in the totes i packed them. The damaged shades were all packed & transported by your crew. We did not transport the artwork & it was not damaged prior to moving. As I had informed you, what my husband will not, (he) never has or will do, in the future is complain about service. It is not in his DNA. Yes, he tipped your crew but he tips everyone, regardless of whether it's earned or just ingrained in him to tip everyone. I have been accused of many things but being a liar isn't one of them. Nothing posted here is fictional or untrue. I am very aware of my things & how they appear to myself & others. I would notice one shade out of order from a distance like one 50 yard line to the other. I stand by comments, I have nothing to gain from giving my honest opinion & have not requested for damages to be repaired or items to be replaced. Just the facts ma'am. Nothing but the facts.

Very professional staff and crew. Excellent communication. Moved us on short notice. Highly…read morerecommend.

Two Men and a Truck Moving

Two Men and a Truck Moving

(32 reviews)

Amazing move experience, cannot recommend them enough. Kiana was so kind on the phone, she even…read morechecked in throughout the day to check in. The movers (Reggie, Ryan,and Kyle) were one time, put together, professional, great all around people. They moved all of our items, including the excessive gym equipment we have. This includes a Peloton Tread+ (which weighs 455lbs!!!!), a plethora of dumbbells, (oh and a huge cold plunge). They didn't dent or scratch our hardwood flooring. Good pricing too and availability.

This company completely scammed me. I was quoted for a 2-bedroom apartment move (just furniture, no…read moreboxes) -- 3 helpers for about 5.5 hours. Sounds fair, right? Well, moving day comes, and guess what -- only 2 guys show up. Jennifer called, said 2 employee were in overtime and they couldn't pay them to work and another one called in sick. The difference in cost between 2 and 3 helpers was a whopping $20 -- but because there were only 2 movers, the job dragged on for 9.75 HOURS, and I ended up paying over $2,000 (with tip) for a move that was literally 12 minutes down the street. When I called out the obvious bait-and-switch, Jennifer couldn't have cared less. Her exact response: "We appreciate all feedback. I'll share with our manager. Thank you." That's it. No apology. No accountability. Just a robotic response like this is business as usual -- which, honestly, it probably is. It's clear how they operate: They lowball you to get your booking, then change the plan at the last minute, knowing you're stuck on moving day. Classic scam playbook. The two movers themselves were great guys -- hardworking, respectful, and honestly deserve to start their own company because this one is a total joke. Do not fall for their fake "friendly" quotes. Save yourself the money, the stress, and the frustration. Get another company that values honesty and your time.

AAAA Self Storage

AAAA Self Storage

(3 reviews)

Okay. So I have never been to Virginia. Please be careful on yelp of hackers. That being said, I…read morewould never put my storage somewhere that benefited a hack and fake yelp reviews. I would urge you caution when looking at this storage space. This is the fake review sometime posted on my account: Oh Yeah! first and formost , This is the most secure facility in the city of Norfolk va. and rated number (2) on the security list in the United States of American. In-fact its so secure that the air flow is so clean that it will not alow the bugs, Roaches, Flies,and any other type of infestations to come in and multiply.Some bugs are smart, and they know when its time to move. So they start packing along with their human family. But if they have chosen AAAA storage. Every bug that comes in will immediately be under arrest,and confined by the (AAAA bug team squad), which is assigned to every unite. Even though they are not visiable to the human eye. The bugs know excactly who they are. and know that there time is at an end. many of the bugs just give up and die right there. I can almost imagine how they feel, No food, Family has abandon them, No more friends, And no more infestation. So when the people leave there goods are bug free. thanks to the {AAAA Storage}. How i know is because i've been there for (5) years .When the people move out the mangers always clean more dead bugs than trash left behind. The truth is if there were a world wide fall-out and the people had to go somewhere, I believe the United States Goverment would order the{ AAAA} to open there facilities, In there clean hallways, to be filled with people, so they can fill safe, and secure. For many years i have always want a place to store my goods. and beileve me! out of all the ones i've been too, AAAA is top. If youre looking for a home for your clean furniture and any other things that you want in the most secure place on earth! The AAAA Self Storage is with out question that place. And the Manager; BELL DICKSON is one of the friendliest Managers that you'll ever meet. she has even set the senior citizens down and serve them some hot chocolate before showing them there new warn unit, thats warn in the winter, and cool in the summer. with low rent, and i believe you get a month FREE! for moving in the first month. now you can't beat that with Willy Mays bat. But you get the picture. If your in the Military and on the move a bit, This place woud be perfect. just see the manager Bell Dickson and she'll direct you the unit of your choice. But you have to hurry there going fast. In-fact you should call right NOW!!!!! before its to late.the AAAA Storage is the best, The cleanest, The smartest, The most sercue, With entrance codes,Carpet, Camera on site for your Sercuity. friendly managers like Bell Dickson don't come every day. shes the kind of person you'll send flowers, cards, and candy too, long after your gone. Nathaniel Brown.

Incredibly helpful and friendly staff. The facility is clean and secure- and they were offering a…read moregreat discount with a donation for the local food bank ( everybody wins!).

Extra Space Storage - selfstorage - Updated May 2026

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