Very satisfied with my experience here. Going through a divorce I had to move my things rather quickly and this location just happened to be between the place I was moving out of and the place I was moving into so this was my first choice. And I'm glad I chose it. My rate was low (half off special was going on) with no additional fees (contract fees, etc.) so I walked out paying less than I actually thought I would. Steve made sure I looked at the unit I wanted at first and after doing so I realized I didn't need that much space so I downgraded my unit with no issues even though I had reserved the larger space online. The process to rent was easy and quick and I was on my way in less than 30 minutes. Steve was nice and understanding and worked with me to find the best storage solution for my needs. I also love the fact that I can manage my account online (make payments, etc.). The only time I had to wait was when I came back a few days later to move in my unit had a lock on it (it was the property lock) but a quick call to the desk and they sent a security guard right out to take the lock off so I could move in and put my own lock on. I'd recommend this location to anyone looking for a storage unit. read more

Hello Friends, In a few words: Totally-Beyond-My-Wildest-Expectations !!!!! How do they do it ? Carol and Steve are "Miracle Workers" !!!! They oversee the daily operation of a beautiful complex, maintain complete and total control of all aspects of this sophisticated operation, while, at the same time, they always find time for quick and personal attention to all the needs of the people who rent the spaces. Just Totally Unbelievable !!!! Steve and Carol are such wonderful people. What a Blessing to have them here to answer our every request. Carol and Steve have the perfect personality for this type of business. They're kind, sincere, patient, easy to talk to, well informed, and above all, warmly caring and eager to help. We're on our way to talk to Carol now. Why not join us. See ya at the office . . . Jim & Gloria read more

Can not believe the previous reviews, I have nothing but the utmost respect for owners Carol and Steve Fahrig. They have been nothing but friendly, kind and professional to me and my family. We have rented a unit from them for approx 3 years, starting out with a smaller unit and transferring to a larger unit about a year ago. They were able to quickly accommodate our change in unit size. The units are very clean and easy to access. They have made me feel like an old friend since day one, In fact, we are moving a little further away from their facility in February and even though there will be another Jack Rabbit Storage facility much closer to where we are moving, we are going to keep our unit with Carol and Steve. We love them and would miss seeing them. Pat B read more

My experience with this Jack Rabbit storage was wonderful. I no longer live in Virginia Beach, but had things from my move left with friends that needed to go to storage until I can come and pick them up. NO other storage facility that I called in Virginia Beach would even talk to me once they found out I was out of state. In this day and age I was somewhat surprised a transaction from afar seemed so impossible. I finally called and got a hold of Karen who assured me they could help me. I was able to get a storage unit, have my friends take my things there and get everything done. I was so impressed with their customer service and how much they helped me out. I am still grateful I found them and they were willing to be as flexible as they were! read more

I've been with jack rabbit since I was a teenager living at home with my parents... never once had a probably. I still continue to use them at age 24, out on my own. I would recommend the business to anyone who needed storage. the customer service is great. The properties are safe & secured. The units are clean. This past year we have fallen behind more times than we'd like to admit but mrs Carol& Steve have been so polite & patient with us. When I call to get our payments in it's so much more than just a quick phone call... you can tell they care about more than just the money & when a lot is going on in my world that makes me feel good. I really like them a lot as people AND business owners read more

I must've visited the right night, because those other reviews are bullshit!! The security guard was completely available and helped us out the entire time! He made it an easy choice for my wife and I to stick with these guys! It's awesome knowing that all of my things are under 24/7 surveillance as well as an open invite to contact the owners with any concerns or questions we might have! No worries on this end. We felt welcomed and appreciated and we will not hesitate to use Jack Rabbit Storage again!!! read more

Great Storage Unit Location! This facility has clean units, the compound is kept very clean. They have Security driving around monitoring people and vehicles and providing support, when needed. There is alot of room to bring in big trucks without blocking any one else's units. Management has worked with me on several occasions to meet my requirements. I have been here for several years, and continuing move in and out of units with ease and management support. This is an awesome Jack Rabbit Storage! read more

I had a great experience with this location. We had to store some furniture for a few weeks after the Hurricane Matthew flooding in our area. We got half off our first month with a military discount. We loved that the managers are on site and there is on site security. Another plus was the free truck rental to move in to the unit, so we only had to worry about a truck to remove our items. I would definitely store with them again!!!!! read more

I had to move my things in a rush. It was a crazy time for me and the staff was simply amazing. I booked a smaller size than I needed and they helped me get exactly what I needed in a matter of minutes. They have always helped me the most anytime I've ever had to stop by or call for something. I'd recommend them to anyone. So professional and so accommodating. They truly helped me in my most difficult time of need. read more

Jack Rabbit claims to offer a "Donation Unit" for its occupants to leave any items they no longer want or need and are told it will be donated to someone who needs the items or can use them. However, THE TRUTH is the units are staged as auction units for the property managers to pocket whatever money they are able to auction the unit for. This is FACTUAL knowledge from a former employee. read more

Best all-around experience renting a storage unit. The staff was super friendly and helpful. My daughter needed to store her entire house hold items while moving, the staff was able to accommodate our needs quickly and affordably. They even offer a moving truck which was very convenient. We have recommended this location to several friends and they have all been very pleased. read more

I have read the previous reviews for this location and can say that my experience has been the complete opposite. The managers that I have come in contact with have all been very personable. This is my second time using this particular location for storage purposes and have not had a problem either time. Bottom line, I WOULD and WILL recommend this business to others. read more

I have dealt with storage units places for some time now and by far, this place is the BEST!! Storage units are well maintained, carefully looked after, and is very secure. The staff is very friendly and are willing to help you as much as they can!! I am certainly glad that I have chosen the place to store my belongings!!! read more

I have been using Jack Rabbit Storage for over 10 years at this location. All of the managers have been helpful, courteous, and ready to assist in any way. I highly recommend this location ( Providence Rd). It has easy access and the units are clean and the prices competitive. I would give them the highest rating. read more

Me and my family have had to switch stoeage sizes 3 times in the past year and they have been amazing with the whole process!! There is a security guard on duty all the time and that makes me feel safe storing with them. Each unit we have used has been very clean!! read more

I have rented here for several years now, and this location has Outstanding Service. nice units, lots of room to maneuver in the driveways. Management is exceptional. Very polite and personable. They do everything they can to accommodate their tenants. read more

I haven't had any problems at all with this storage facility. The units are clean and I feel very safe going there. The employees have always been helpful, friendly and very willing to answer my questions. I would highly recommend this facility. read more

I talked to Steve the manager today about delivering a shipment via Tractor Trailer; he was very helpful and reserved two units side by side that we could deliver to. Kudos to Steve for working with me. Dona read more

Outstanding customer service! Staff, especially Carol, was super helpful and very accommodating. After dealing with another company for a year the attitude of your staff was very welcome and refreshing!! read more