Rats in our unit. Unit reeked of mold. Lots of chewing on our belongings. Absorbent rates.

I am very disappointed in the quality of this facility. First of there is a huge rat problem in the whole building, I was up on the 3rd floor and still had rat feseces and urine on 90% of my things. Nearly all of my things were ruined. I was able to retrieve maybe two boxes of things that were ok. I had a dead rotted rat body in my unit. feces everywhere on my things and still even in bins. there are black rat traps all over the facility and as soon as you walk in you can smell the urine and feces and dead rats. Please DO NOT put your stuff in here even for one month. There's no carts for you to comfortably move your stuff so you have to carry by hand. The elevators are poorly placed in the facility so you have to walk in a maze with heavy stuff to find that. the constant entering your access code every time you get on the elevator is cumbersome because you have things in your hand! WHo wants to do that all the time. I had my things in there for many years and if I really felt like going through the hassel I should've made them pay me for all of my things that were ruined but I figured, its not worth the headchae. Also its supposed to be temperature controlled....it is not. It was SO hot in there and it was summer time. Don't waset your money or time. I do not suggest the is place even if they gave you 3 months free!!! read more

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RAT INFESTATION. Do NOT rent a storage unit here unless you want your items destroyed and infested by rats. Management basically doesn't care and would not offer any kind of assistance after my professional movers refused to move the items due to the amount of rat feces all over the unit. read more

I showed up today to try to move more of my items but there are rat traps throughout the entire building and the stench is absolutely horrible. I almost vomited. I had to leave. But "the entire building isn't infested". read more

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I left my things here in a storage unit for about 7 months, when I came back to unload my things I found a ton of rat droppings all over my items. this place has a huge rat problem and they are doing next to nothing to fix it. read more

Public Storage - Rat poo all over the floor - Self Storage Near Me - Norfolk, Virginia

I have had a storage unit here for a few years now and have been very pleased up until recently. Positives: Great security, newly painted inside, customer restrooms, and climate controlled . Big Negative: However, I am leaving because there is a serious rat problem there. I've talked to the manager a couple of times about it and she said she's handling it but I don't see a change. There are really big new droppings in my unit every time I go. I saw a rat while I was moving in run down from the ceiling INTO my unit! And a lady said she and her movers were throwing some of her son's belongings out because there were 2 dead rats in the unit. I don't trust that they're doing enough to eliminate the problem. I called the district manager and never heard back. They're nesting in the ceiling or something. read more

The owners obviously don't care about the extreme rat situation. It's been going on for a while. I didn't believe my son when he mentioned it to m. Thought he was over reacting. We went to my son's unit and as we walked the hall we looked up and saw many rats running on the beams back and forth above us. It was horrifying! Never in my life have I been in that situation. I was scared. I've rented for many years and it has changed so much, not only in the infestation of rats but with the prices. Every 3 months or so the rates go up, a lot. This last increase is probably due to people moving out but my last increase went from $311 to $376. Outrageous. We've scheduled a move out. Don't come here. The staff was great though! read more

rat infested. terrible unit. staff does not work. they blame you for the rats. they provide no support and carts are near impossible to come by. canceling is difficult too. do not recommend read more

If i could give it a 0,I absolutely would. I began renting in May at the rate of $206- it went up now to $254+taxes=$265. I just received an email, they are now: We are introducing a Combination Lock Deposit, which will only apply if your account becomes past due and we are enforcing a lien. If this $50.00 deposit is added to your storage space, it will be refunded once your account is brought current and you return our combination lock to us. This change becomes effective immediately. Unless noted above, all other terms of your Rental Agreement remain unchanged. This is pure corporate greed and tomfoolery.I live in Virginia and you can believe I am taking a flight next month to move my storage.Folks are struggling and you and the corporate team sit around coming up with ridiculousness!!! read more

What I store in my unit is my livelihood. It's what I sell to keep the lights on and pay my bills. I left my last facility because people were opening my unit and stealing. So I moved all of my inventory to Public Storage roughly 2 weeks ago. Now I am facing another move as my unit at Public Storage is full of rat feces, as pictured. I want to love this place because it is nice and so are the ladies up front, but this is both a health hazard and a risk to my business. I am an honest man just trying to survive, so I ask the owners/operators of Public Storage to please show some respect to your clients and swiftly eliminate the rats. Please do not cheap out on exterminaters and actually hire a team or teams that will do it quickly. What you are doing now is not helping. I've had multiple people come up to me while I was in my unit complaining about the rats. That is no way to run a business. I will change my review to 5 stars if/when the issue is resolved. Please fumigate. Thanks. read more

Public Storage - Rat feces can cause very serious respiratory illness. - Self Storage Near Me - Norfolk, Virginia

I paid my rental bill every month for a climate controlled unit on the top floor. When I returned to remove my things I discovered they were all ruined by rats. Rat traps were all over the building but it does not matter because all my big items stored are ruined. There was no one in the office to help. The dumpster does not allow you to throw away your ruined items on the property. read more

Great customer service! Brenda was a huge help in our check out. Will definitely use again!

I was very emotional; I had just signed the contract to sell my family home and I was leaving for good. I needed to move things weighted down with memories. The people that I did business with were patient and cheerful and kind while I set up everything online and over the phone. I didn't get manipulated to get a bigger storage unit than I needed. There was no hard sell. I really appreciate them. read more

I only needed the unit for a month. lt was so easy to reserve with the app. I even opened the gate with the app. Things have changed for the better with storage units. And best of all they are open on Sunday. read more

The initial rent for this location is a little higher than other storage companies in the area, but I was willing to pay it because of the cleanliness when I went there 6 months ago. however, it is now infested with rats that are everywhere, along with rat droppings and rat urine everywhere. I have never seen anything like it. Also, the gate was broken for an unreasonable amount of time, leaving it open. I complained about the rat infestation and it was not received well. The units are not worth the cost and they increase the rent every couple of months. This has become a horrible place in every way possible! read more

Wonderful customer service, clean storage facility. Plus affordable prices that you can't beat!!! I call that a winner winner chicken dinner lol!! read more

I must say this is by far the best high tech storage facility I have ever seen. I needed to rent a small storage because I was moving my daughter out of her college dorm. I called the facility in Norfolk, Virginia #25943 and the lady explained everything to me over the phone. Sent the link to my email and I was able to do everything online I didn't have to go into the office for anything. The lady at the front desk was was professional and polite, she made everything easier for me. Im so glad I called, it was reasonable price and 5 minutes from the school....what more can I ask for. The storage facility hands down. read more

Awesome customer service! Christina and her manager did everything they could to help me with my rental. Definitely recommend! This is the place (35th Street, Norfolk,Va) when you're looking for a storage unit. read more

We have had a 10 x 30 cubicle at this Public Storage location since 2015 -- when our son was attending Old Dominion and I was transferred to an air base in the Midwest and couldn't take all our household effects along. The staff have always been helpful, and the facility itself is clean and well run. I must withhold the 5th star, however, because of price. We started at a rate of $208/month in 2015, and have been hit with a huge increase EVERY YEAR. The current rate (just raised again) is $347/month. This is an increase of 67% in five years, which is exorbitant. No landlord would expect to get away with imposing such an excessive burden on a tenant. Public Storage has taken advantage of the fact that I am not yet in a position to take all my stored property to a permanent home. New customers should beware. read more

I only needed a storage unit for a little under a month, and I was able to snag an 8x10 unit for $1.00 (plus nominal fees). Sheila, Kodie, and the rest of the personnel at this location were wonderful. They were communicative and competent workers and a pleasure to interact with. Overall, my experience was enjoyable, and I would definitely rent a unit at this location again. read more

Dirty Facility, Gate does not work, they raise the rent on a regular basis. Staff is ok but not overly helpful. The hours they staff is not convient. In general. Good for short term rental (3months). Find someplace else if looking for more. Not the easiest facility to get in and out of! read more

This store has great customer service. Employees are well knowledgable about their products and services. The employees are very pleasant, caring show the willingness to help. The lighting is very poor on the third floor. Lights take a while to come on and the lights need to stay on longer. Not very safe, unable to see your surroundings. Also, the access time need to be extended, at least until midnight. read more

Sheila and Melissa have both been extremely helpful and kind as I recently moved and had to start storing some items. They both are cheerful and courteous. This is a great place to work with. read more

Never rent from this Company. They told me they could prorate my rent up until the 6th of the month. I moved out on the 2nd and was notified at that time that they had changed their policy as of the 1st of that month. They are now telling me I owe the full balance of $192 for the 2 days that I was in the unit. If had been informed of the change on the 29th when I was in the office I would have vacated before the end of the month. I called the district managed several times and just received a call back 14 days later. Terrible customer service and a greedy company. I am currently out of work and had to vacate the unit due to this fact. They are sending it to collections which I will be unable to pay. All for 2 days. Will NEVER rent from this Company again. read more

Very nice staff performance, very patient I have a speech impaired but the lady that works there made me feel very comfortable Thank you .

Just rented our unit. Kayla was very friendly and incredibly knowledgeable. She asked great questions to help us decide on the size unit we need. Showed us the different sizes and didn't try to up-sale us. read more

We started renting a space at the end of October. By February they raised our rent by more than 20%. We didn't even realize what was a possibility - we thought we had locked in the rate. They know it will cost people a lot of money and effort to move out - so they raise the rent on customers they know plan to stay for more than a few months. read more

Great, friendly service. It looks decently clean. There's restrooms, an elevator, and equipment to help move heavy items

One of the most friendliest storage units I've used. The staff was very nice and helpful. Sheila made thinks quick and painless. If I ever need to use a storage unit again I would come here. read more

The staff here have been very helpful and the access to the free carts to use to load and unload made my move in so very easy. clean well lit, just wish had 24 hour access read more

The storage unit is nice and neat and the staff is friendly. The problem is they raised the rent and took away amenities. There are dumpsters on the premises BUT they are locked and you can't use them. It's a nuisance. Helpful hint there is a school across the street and you can use both the recycling and the dump BUT only on the weekends. read more

A good friend of mine had a storage unit here for a little bit so it would be easier for her to move items to her new house. And in the process of moving out one of our buddies dropped his wallet, but the staff was so nice they found it and held it so when she went to go close out her storage unit with them they gave the wallet back to us. read more

I've been using Public Storage at this location for three years. The staff has been great, especially Sheila. She no only knows the business but she will bend over backwards to help. Yes, the rates are subject to increase about every six months but the increases have been reasonable. My best advice is to wait for their lowest prices - in the winter - and you won't pay too much. I would give them 5 stars if they had a dumpster for their renters but it was taken advantage of in the past, so I get it. read more

Chris was so helpful! We had booked a space, but last minute we needed to upgrade. He did it all while dealing with my crazy family and being totally calm and professional. Billing is always on time and there are never surprises. Love them! read more

The lady,s at this store go above and be on for the customer that come in Jewell,shiela Ebony ,Nyasha ,channel I have spoke with all over the last few month and these lady are the greatest .There customer service is exceptional. read more

Needed to stow my stuff away for a move. Ashley was my property manager. Very pleasent employee, enjoyed the interaction thoroughly. Although the 1 $ first month deal is a lie. First month rent is 1 dollar,plus a 24$ "administration fee" (read bullshit), plus a ~19$ lock purchasing fee (might be able to bring your own lock) and a insurance policy ranging from 11 to 15 dollars. That aside, the service and facilities was superb. read more

Sheila was great! We came in to get a unit and that's exactly what we got for a low price. All of our questions were answered and she was very helpful. I will recommend Public Storage to all my family and friends looking for a safe, clean, storage unit. read more

I have recently rented a storage unit at this facility and could not have been more pleased with the cleanliness of the property. Michael (and Terry) might have been the most helpful and courteous staff members I have ever met. The sign up was easy, explained well and took little time. I would definitely recommend this storage facility to any of my friends that were looking for one. read more

After only 6 months the rent went up 70%. And now I can't even use the dollies they have after office hours.

I went here to store furniture over the summer and the service was great. Thanks to Sheila for setting me up with the $1 for the first month discount. She was very helpful in me getting the storage unit. read more