Public Storage increased my monthly fee by $40 without my knowledge. When I called to discuss my…read moreconcerns, the lady was rude and hung up on me!!!!!

My previous review in 2014/updated in 2022 hasn't changed, Public Storage still doesn't understand…read morepricing models. This years jump is from $157 to $200 for a 5x10, and they've stripped out any options to email customer service.

I am active military and I am always appreciative of the access I have when I need to go to my…read morestorage unit. Real good hours. Also, I recently changed units to accommodate for the size of my belongings and Lakeisha was extremely helpful. Great customer service. Extra Space is my future choice when I move to my next duty station in California coming next year. :)

My unit was very clean upon moving in, and luckily it was very easy to access towards the front of…read morethe building. Check in online and check out in person was very smooth, thank you to the manager Ms Lakesha for helping me with everything. I highly recommend this self storage.

Kadiesha, manager is very rude and demeaning. Her abrasive attitude and lack of professionalism…read moreis not a good sign for extra space storage. I will NEVER do business again with this location. Other managers in this area are professional, nice. Kadiesha is not a good manager.

Be honest about the storage price doubling after the introductory price. Be upfront about how many…read moremonths is the introductory price and how much the price will increase. Stop playing games with customers....sounds like a bait and switch move. Then you'll get the standard response about the "market "...there's a way to handle price increases without being deceptive. I've moved my items, I'm not interested in calling & providing any additional feedback. It's obvious from reviews, this is common practice.

Incredible service and good service, Rhonda was very helpful and friendly with a great attitude and…read moreattentive. The space for the unit was very roomy for the price. I definitely recommend this place.

I have never witnessed such level of professionalism! Amanda was AWESOME! She was knowledgeable…read moreabout each unit and helped me secure the 2 that I needed! Very pleasant & helpful with exceptional Customer Service! I'd give her 10 stars! She made my stressful move, easy & simple! Thank you!

Hello I used AAAA several times in the past but my last time storage with them ended in a complete…read morenightmare I loss 85% of my storage unit due to rats they literary bit through everything After renting from February 2021 - September 2022 I have never been treated so badly I loss two beds A leather chair which was apart of my living room set now I'm stuck replacing all this furniture

DON'T USE THIS FACILITY. MICE PROBLEM!…read more Do Not use this facility and If you do please go check on your belongings. After being gone for a long period of time I returned to find everything in my storage unit covered in Mouse urine and feces. I tried to salvage things but I've had to throw away so much. I have been paying for this storage since around 2016. They were hired to keep my belongings safe but instead it all needs to be Destroyed. The day after trying to clean up the unit and see what can be salvaged I got very sick. It was severe and It was even painful to breath and move. I had to go to the emergency room twice, be put on antibiotics and pumped full of fluids. The first time at the hospital I didn't mention the infestation I had been cleaning up but after still feeling sick I started looking for other possible reasons and went back to the emergency room when I was having a very hard time breathing to find out I had bronchitis. I'm not saying that it was caused by the Mice droppings but the Dr. said it was a strong possibility. Now I'm afraid to go back into the storage unit and this Facility is absolutely no help. You would think that they wouldn't want a unit that they KNOW had an infestation to be just festering. I have no idea how to clean it safely and honestly don't believe I should have to. I have paid THOUSANDS of dollars to have my stuff stored safely here to now need to destroy it all. They told me that I can file a claim (for all the things I haven't already gotten rid of) but that will take a while and it will not really cover much. I can only imagine how bad all the other storage units around me are. I wonder how many others are going to be in for a horrible surprise. So I'm not local and they told me that they have a $250 cleaning fee if you leave the unit with things left inside. so I said Okay I'll pay it. They then said that isn't how it works. If I don't take everything out and clean the health hazard unit then it goes to collections, late fees get added on until the auction and then whatever the auction doesn't cover also goes to collections with an additional $250 feel for the cleaning. So Now they got me for another month and I'm going to try to get out there. But I've lost so much money having to buy all new stuff for my new place and now having to buy a plane ticket to clean it out and get sick again upsets me. I asked if there were services to come clean it out and the manager said the We haul junk people do it. But that's just an additional fee that I'm going to have to pay. Don't put yourself in my situation . Please Go somewhere else. There is a Storage Place across the Street that is much more secure and clean.

First time storage unit renter, the process to sign the lease and setup auto was quick and easy…read more Was met with friendly and helpful staff who showed the available units. Facility is well kept, clean, climate controlled and well lit. Prices are reasonable compared to the bigger names.

Perfect location, right next to odu. Perfect place to store things for tailgates or old stuff from…read moreyour house. The 24 hour access is so convent, and they have a sale going on now! I definitely recommend this storage place!

Excellent customer service!!! Elaine made the experience enjoyable, quick, and painless to obtain a…read moreclimate controlled unit. The spaces are clean, we were showed different buildings, all clean. The hours are convenient, 24 hour gate access upon request. The office is aesthetically pleasing, you walk up to the entrance and theres a happy elephant greeting you, asian decor on the inside, comfortable lighting to make you feel at home, they are military friendly active/veterans. #americanclassicstorage #virginiabeach #potters #londonbridge #storage #filipinomafia #filipino #american #filam

I have used different storage units in the last 20 years for various reasons, split up relationship…read more, business , house moves. Overall my hands down favorite is American Classic and particularly this location off potters road. They are super clean and always friendly service even if there are minor issues they work with you to make it a win win result. I highly reccomend this business.

My experience here was extremely pleasant. I regret that I forget the name of the worker that…read morehelped me but he was very helpful and made sure I got the size that I needed for a reasonable price. They have very good deals and sale going on so check on the website and try to catch one! When I finished with my unit, all I simply had to do was make sure all my things were removed and return the gate card that they give you. Very straight forward with no loopholes! I love this place and will store with them again!

The couple that runs this place are so helpful and sweet! I was able to come in and on the same day…read moreget a 10x20 storage unit and free rental of their moving truck. With being in the military, this storage place is the closest to base, and has THE BEST rates throughout Norfolk and Virginia Beach. I would recommend it to anyone looking to store anything for a month or a year. Thankful they were so easy to work with.