I recently vacated a unit and called the phone number on my invoice to ask if I would receive a credit for vacating the unit early. Now, I am the type of person that if a number shows up on my phone without a name I let it go to voicemail. Every once in a while I will answer. I received a call from a number, not the number on the invoice from the storage unit and thought I needed to take the call. A woman asked to speak to me but she used my first name in a very familiar almost condescending way. I have never liked people using my first name without asking my permission. So I said, it depends on who this is. She said this is Linda from Area Storage you called with a question. I asked can you provide a quick answer because I am about to go into a session. So she quickly explained that the units are rented month to month and you do not receive a credit if you vacate early. Okay. My bad if that information is contained in what I agreed to and signed. So, to you I say, make sure you know that if you vacate a unit early not to expect any money back. Also, if you call the listed phone number for the business, you may receive a call with no identifying information (e.g., the name of the business). Finally, if you do not mind a stranger calling and asking for you by your first name, then use this storage facility! Funny, as I am writing this I see in the corner of the screen someone describing Linda in a positive way. Happy that was his experience with her. It was not my experience with her. Maybe she was constipated! Otherwise, nice, clean, storage facility and Sophia is excellent! read more