Absolutely HORRIBLE service. I can't say accentuate enough how dissatisfied we are with this…read morecompany. STAY CLEAR FROM THEM. My business has been with them for over 15 years. Talk about price gouging...they charge us $497 a month for 4 weekly pickups. When we need to talk to someone about canceling there is no one to talk to they had me on a constant loop from online chat, to phone. I was hung up on 2 times after being on hold (first time 11 minutes and 2nd time 15 minutes). I am disgusted with this company and as soon as I get ahold of someone I will go to another company. They have lost our business.

Hickory Manor decided to hire Waste Management after having a sub par experience with Bay Disposal…read more Waste Management signed a contract providing service to empty 3 dumpsters six days each week. So far, I am not impressed. They failed to empty our dumpsters on a Friday.. failed to show up on Saturday... so we had trash piling up next to the dumpsters. We then had to hire a separate service to clean up the dumpster area before Waste Management would return. This past week, I have had been notified by another resident that the dumpster by them had been emptied recently, yet the dumpster near my residence was completely full! Our property manager contacted them and they claim that our development was serviced... complete lie! We just hired this company. How difficult is it find a reputable disposal service in all of Chesapeake? Maybe my HOA rates might have to be increased to have dependable regular waste disposal.

I have been trying to contact a live person after weeks of missed Residential pickups and I can't…read moreget thru on 1-866-949-5119 after listening to music for 30 minutes! HELP

Here's how it works with them. You sign a 3 year contract with them, at a reasonable price and they…read moreraise the price 25% after a year. You call them and they tell you it's in the fine print that they can do that. Then they tell you they can put you back to the original price if you sign another 3 year contract. But guess what, they will increase the price again after a year. After this happened a second time with a second location of mine I figured out their game. Go with Bay Disposal or another local company that does not play games and pretend to be a "green company". That's a whole other issue...

A full trash container from this business has been at 506 Eubank Drive in a Hampton Virginia for…read moreseveral weeks with rotting food that stinks up the whole neighborhood. I called the business to ask if the container could be removed or changed-out and I was told that it would be. However, two weeks have gone by and nothing has happened. The police have also called them about the horrible rancid smell and still no action. Apparently there is no professionalism to be shown by SRWS. I can't say that communication is an issue, because they did talk to me and the police, but they did lie! This company is not accountable, professional, or trustworthy!

This morning as my household was slowly waking up, there was a large truck on our street. I was…read moresurprised because it was so early. When I peeked outside, I noticed it was a large truck coming to take the dumpster that is on our block of Augusta for a house renovation. This is not a short or quiet activity. I went out to see exactly what was happening and what the company was and the driver wanted to know why I was out there. I said it was a residential neighborhood and people are sleeping. He made a lame excuse that they wanted to do this before people started going to work. That's crap, because they moved the old full dumpster in the middle of the day about a week ago. I will be calling SRWS (804-299-5000) who "owns" the dumpster to submit my irritation at this. This is a residential neighborhood with children who are sleeping and people who have to go to work and need their sleep. This is NOT ACCEPTABLE.

They told us we would have to wait two weeks past our pick up date due to snow but the other…read morecompanies picked up in our neighborhood one day delay we have had numerous problems with them missing pickups I highly recommend not using this company they are not professional or dependable!

The customer service is rude and unprofessional. They constantly miss pickups, but not account…read morewithdrawals. One star is not low enough for this company.