I would leave 0 stars if I could. Our community has a contract with Waste Management ("WM") for regularly scheduled trash collection every Wednesday. On Wednesday, August 12, 2026, WM failed to collect the trash from all 120 units in our community. When our property manager contacted WM to report the missed collection, he was advised that the trash would be picked up no later than 6:00 PM on Friday, August 14. Unfortunately, that commitment was not honored. WM did not service our community on Friday, and our property manager was subsequently told that it could be another 24-48 business hours before our trash would be collected. That was unacceptable response!!! You failed to pickup as contractually required on Wednesday and all attempts should have been made to reschedule asap as a priority.
It is now Tuesday August 19, 2026, and we are approaching a full week without service. Trash is overflowing from containers, with garbage bags accumulating along the streets and around the community. We are dealing with 90+ degree temperatures, rotting food, significant odors, an increasing number of flies, and the very real potential for other pests and animals to be attracted to the overflowing waste.
This situation is completely unacceptable.
I understand that occasional service issues can happen. What is particularly troubling in this situation, however, is the lack of timely communication, the broken commitment to service our community by Friday, and the continued delay without any meaningful resolution.
Leaving the trash of 120 households uncollected for nearly a week is not an acceptable level of service. It creates an unsanitary environment for our residents, negatively impacts the appearance and livability of our community, and demonstrates a serious failure to meet WM's contractual and customer service obligations.
We should not have to live with overflowing garbage, foul odors, flies, and unsanitary conditions because WM failed to fulfill its contractual responsibilities.
This situation is unacceptable, and I expect Waste Management to make it right. I have contacted the BBB as well over this breach of contract and unacceptable lack of service and unsanitary conditions. read more