Sadly, this establishment/business has suffered heavily from the pandemic. Pre-COVID, you would walk in here and have to fight your way through crowds all while being treated with the smells of freshly cooked food coming from the kitchen. Staff members were hustling getting food and drinks from the bar out to the customers in the theaters. I mean, the place was HOPPING. Now, you find a mostly empty lobby full of echoes from the occasional customer. Staffing is greatly reduced and the interior has undergone some serious wear and tear with no upgrades. Coming here is depressing, but the experience is reflective of what has happened with many businesses. Sad. I haven't been here post-COVID on a weekend, so maybe that explains some of the decline here, but it doesn't explain it all. I wish this place the best of luck. read more

This is a standard AMC location. While I am partial to AMC locations in Florida this was one was okay. A very large AMC theatre and the staff was nice however definitely needed some cleaning in the theatre rooms prior to the start of the movie. read more

Dirty Dirty Dirty Food was super disappointing. Worst chicken tenders & pizza ever. And the "gourmet" cheesy extra $ popcorn must have been sitting in that bin for who knows how long. Stale, cold & rubbery. Thanks for letting us switch that out for regular popcorn - without refunding the price difference for the regular stuff! Did I say that this place is DIRTY?! Movie theater (IMAX) was. In and of itself, ok. Restrooms are DIRTY, run down, like a bad service station. If you want to drop in here for a movie only - ok. Just be sure not to wear nice clothes because it's a DIRTY place. Skip the food & just hold it so you don't have to endure the sickening bathrooms. read more

I ordered my tickets online to see the Jurassic dominion. But i wanted my tickets printed outside but no one was available so we went inside. The employee at the customer service desk scanned it for us. We soon made our way to the consession to get a large popcorn. The large was $9.39 with a total of $10.16 with a free refill. (Not alot of people during this time which is good). Their were only 4 people in the theater. Cons: 1. Wish these seats would reclined. 2. Better made popcorn! read more

The place is going down hill. They are trying to cut costs and it's showing. For example, their straws are horrible. I have to get 5 straws to make it through a movie because they break. Spend a wallet full of money on a drink and get a straw that stinks? read more

The theatre was clean and really big. They changed the que line to where its directly at the front entrance now once you walk through the glass doors. The movie was good too and they werent showing it at any other theatres in dfw. Parking is always a pain because so many things to do at mall, but its worth it read more

No in dine service. Food ordered tastes like gas.ABSOLUTELY HORRIBLE. Seats are worn out. The people working here are nice.

While the staff was friendly, and purchasing tickets was easy, the theater itself was dirty and clearly had not been cleaned. The trays were dirty and sticky. If the theater had been clean, it would have been a five-star experience. read more

First off....$23 for a medium fountain drink, a bag of Airheads and a bag of dried mango slices. Wow. No wonder I see so many people sneaking food in. Second, the seats had rips in them and someone creatively decided to break the tables. The seats squeaked horribly which is more distracting than I could have imagined. read more

Ticket buyers beware! I'm VERY DISAPPOINTED in my recent trip here. I have been coming here for years and although the quality has continued to decline over the years, this last visit was FRUSTRATING. I went to see Wicked with my family and we got seats in the last row at the back of the theater (Theater 12). When we sat down in our seats, the entire bottom foot of the screen was cut off due to the barricade in front of us and only got worse if you tried to recline the seat. We were going to try to move seats, but everywhere else was filled. I did try out a vacant seat before it was filled and closer rows are not blocked as badly (gets better with each row as you move closer to the screen). But still! I shouldn't pay to watch a movie comfortably and not be able to see all of it! This also wasn't just a short people problem-my dad, who is 6'2" also had trouble seeing the screen. Fortunately, we had our coats and were able to fold them up and sit on them so that we could see the screen, as long as we maintained perfect posture. read more

I am handicapped and the handicap parking at this location is absolutely absurd. It is a long distance from the entry which honestly should be against the law. Folks, if you're handicap or has anyone that is, do not go to this theater. read more

No Dr Pepper and it's twice as expensive as Cinemark. If it's busy there will be a huge line.

On Christmas Day, I dragged my hubby to AMC to see the newest Star Wars- yes, I am a nerd. If you have never seen Grapevine Mills AMC, it is humongous. Two floors humongous. I purchased the tickets online in case it were to sell out, first time to do this. Once we arrived at the door, I just had to pull up the bar code and then walked in. Very easy and we didn't have to wait outside in the cold to buy the tickets. When you enter the theater, you see the concession stand straight ahead and a bar area to the left. Like, a full bar from what I could see. How nice! There is also a nice seating section to hang out and enjoy your beverage. Like any other theater, the concessions are fricking outrageously expensive. I mean, $4 for a small fountain drink, $6 for popcorn. Ah well, when in Rome, right? We usually go see a movie once a year, so we went for it. What is cool is that they are two areas that offer a butter machine for popcorn. Hot, melted, vein-clogging gold flowing all over the popcorn. And true to Texas, there was a bin full of sliced jalapenos to add to any of your food selections. We opted for a normal movie instead of dine-in, 3-D, etc. The theater itself was large and the seats were comfy. They didn't recline but they still were nice. I noticed they were wider too to hold our growing American population ;) read more

AMC Grapevine Mills 24 - Very nice theater! Waiting for Star Wars to start - Cinema Near Me - Grapevine, Texas

Dilapidated hell-hole. I know times are tough for AMC right now but my god, almost every part of this theater is a letdown. Half the menu is gone, seats are torn up and smell of mildew, the food they do have is utter garbage, popcorn is cold, the staff they do have are very nice but they really need more people to help speed up the lines. IMAX screen is small, much smaller than others I've been to. Popcorn butter dispensers are almost all out of service, and there's no seasoning at the popcorn stations. It's the only place around so we don't really get a choice here. Beer is a big plus. Thank god there is beer and there are jalapeños which is nice. Staff is exceptional and manager was great as well. Company needs to do some renovations, at least fix the armrest and do something about the smell. read more

AMC Grapevine Mills 24 - Cinema Near Me - Grapevine, Texas

This has to be the absolute worst AMC theater that I've ever been to. Let's start at the entrance. Ticket taker had no social skills whatsoever. No smile, no "welcome to amc", no "thank you". Nothing! Now let's move on to the concession stand. When we got there the same thing, two kids up front with no greeting, no smile, nothing! They gave us a large popcorn that was extremely salty. So much so that my wife had to go and ask them to make us a fresh batch. Obviously she got nothing but attitude when she did that. Now let's move to the seating and theater. Seats are all torn and tattered and apparently there is a light attached to the back edge of the seat to help when exiting the theater but everyone of them were burned out and the button was worn and broken. These seats don't even recline like most other AMC theaters. They need to change the name of this theater to "Ghetto Screens." Even when exiting the theater there was an usher standing at the exit waiting for everyone to exit and he didn't say a single word to anyone that was leaving thanking them for their business. Oh yeah, no soap whatsoever in the women's restroom. Absolutely horrible, horrible, horrible!!! This place needs to be condemned! read more

The AMC Dine-In in Grapevine is one of my favorite movie theaters. They also have a section without any dine-in service but you can go buy your own food from a fairly limited selection. The seats are not as comfortable as the dine-in section. They also have a really nice bar in the Dine-In section that you pass as you go toward the movie theaters. Each theater is fairly small which isn't necessarily a bad thing. It's a little crowded and it would be nice if it they had recliner seats or that you could at least lean backwards somewhat. The menu is the best of the theaters I frequent, they also have a kids menu. The variety is really nice. It would be great if they had healthier options with 800 calories or less or if you had the option of replacing/take out certain ingredients. I ordered the Grilled Chicken Quinoa bowl which was really tasty. It also had roasted asparagus, caramelized onions, feta cheese etc. It was supposedly only 600 calories and filled me up. I would order this dish if it was available at a restaurant. They have a full bar you can order from and they have an impressive number of soft drinks. Every coca-cola you can imagine as well as pepsi and many other soft drinks plus the usual ice tea and water. So many theaters have switched to pepsi products only which drives me crazy because I don't like pepsi so the only options available is ice tea or water. The soft drink is a little expensive at $5.49 but of course you get free refills. The total was about $31 for one appetizer, one entree and two soft drinks which I think is reasonable. If we lived closer to this location, we would come here more often. read more

DO NOT GO TO THIS THEATER! This theater is a joke. Screens have glares explained as "hallway lights". We had paid for six VIP seats only to find out there was a wall directly in front of us blocking the bottom of the screen making us sit on our jackets to even see the whole screen. And if you want to actually recline, you only see half the screen. Lastly, we told management and guest services told us we can only refund 3 of the six vip tickets bought!! After making multiple points management finally said to refund the full amount. After all that, we were then told they actually cannot refund us at all since we paid through Apple Pay! That is a bold face lie as I have been refunded by several companies via Apple Pay. Reluctantly we had to take a gift card for the theater...NEVER AGAIN. I'll be seeking a different amc theater to use the gift card and will NOT be back to this amc again. read more

This is the worst movie theatre in North Texas. As a movie enthusiast and supporter of the films, it was one of the worst experiences. 1. The place is dirty 2. The chairs are outdated and dangerous for kids 3. They leave the lights on, my wife had to turn them off her self. 4. It smell bad 5. They never gave a 3D glasses, so I missed the beginning since I had to run out and get them. 6 overpriced AMC has lost some business here read more

Covid really did this place in. Be warned; there is no dine in service, you have to order everything at the counter (so missing movie to go get refills). On Fandango it was still listed as "dine-in" so there wasn't any warning. The bar was out of three different wine choices. Skip this place. Got to Movie House Eatery down the road. PS to add, was talking to someone in line at the bar. He is in a different movie and at showtime his theater still wasn't clean. read more

The theater itself is nice. However, if you are accustomed to theaters that offer real food options, eat before you come. The food is overpriced and tasted like cardboard. Stick to popcorn and soda. read more

We recently went to see a film that was set to begin at 7. At around 7:15, it still had not started, so my husband went out to the guest services desk to ask about it and was told they'd get someone on it. Around 7:25, it still wasn't on, so we called up to the front just to check in, and the girl hung up on us. At about 7:30, it finally started, but there was no sound, so I had to go back out to ask about it. They started it over at 7:40, but there still was no sound for the first few minutes of the film. We had actually stood up to walk out when the sound finally came on. Overall, with the customer service and the film starting almost an hour late, I will not be returning to this location. read more

(TL:DR - don't waste money on dine-in theater seats or food. Eat before you come and buy the cheap theater seats (or the better quality screen seats). Prices too high, food quality low, service quality almost undetectable.) I think AMC is getting lazy. $10/ticket for a dine-in full service theater that was filthy, and we sat with the "light-buttons pressed" for a full 30 minutes before we even saw someone who appeared they would take our order. However, then they seemed confused. They'd look at us, then walk past us to the row behind us, then look around and walk away?? Then another person with a handheld device that looked promising did the same thing. Super strange experience. Eventually we waved someone down who looked panicked (not the same person as either times before) and painstakingly told him our order. On top of that, why is everything $16-17? From salad to quesadillas. Appetizers are $9-12. Kids meals are $9, but at least those come with fries and a drink. Iced tea is $5+, I know, "movie theater pricing" but after paying a "premium" ticket price I expect SO much more. The seats were uncomfortable and the rows were too close together, every time the kid behind me moved his feet he kicked the back of my chair and it would bounce like a car with bad shocks. Moviehouse and Eatery is just down the road. The seats are comfortable and the menu has a better span of price points and higher quality food (and my expectation is low - like theme park food low). Even Studio Movie Grill in Lewisville with a bunch of rolly office chairs are better. I'm super disappointed, as an AMC Premiere Member, I guess I'll just stick to the cheapo theater until my membership is expired. Premiere gets you nothing with the dine-in. But it seems like nothing gets you anything with dine-in. read more

Not coming back ever bad customer service Rude employee and specially the manager. Rate 0 if I could.

YIKES! We only visited this theater because they were the only ones, who still had seats open for Endgame on the preview night. I read a lot of the reviews and most, I didn't think could really be that bad. YIKES, it was! I went prepared, before leaving my home I put some Lysol Wipes in my purse and actually used them. Their seats are old, I assume. Every time a few people moved, you could hear their chairs squeak. You could see the grease stains on some seats, the floors were sticky, and some of the trays were dirty. The chair was a bit uncomfortable, and I'm sure they're more than due for an upgrade. The food, we took a gamble on the churros and a sushi roll. Thank goodness, we didn't get sick. They were decent, but nothing to write home about. Next time, we will make sure to get our tickets well ahead of time so this will not repeat itself. I don't think I'll cheat on Cinepolis again. Thank you, next. (That was the perfect ending, thanks Ariana) lol read more

We come to this theatre a lot. Usually we sit in the dine in area. The staff is friendly. The food is good and they usually have specialty food or drinks to match the popular movies that come out. We will continue to visit this specific theatre because some of the other AMCs in our area are not very good. read more

Always a great time here. We usually reserve our seats online & opt for the dine in theatre option. The recliners are always a perk & ive never had an issue with the service. The biggest headache here is the parking, but you have to remember it's in the mall. It's makes sense. Xo. read more

We went to the mall and decided to go to AMC for the first time. I usually ho to AMC at Stonebriar. The theatre was seats were uncomfortable and not reclining as advertised and there was no one to take order. I went to the concession's and bought the expensive food snd drinks like do many other movie goers. When I asked fir a cup for water, i was denied saying they do not do that anymore but the the worst part was the employee telling other employees that customers get drinks instead of water and the other employee responded" do they do that" very audible to everyone in line to purchase. AMC movie goers spend hundreds of dollars for tickets and concessions, stop this spreading of negativity about customers because of whom you are able to survive. Right now it is only due to one employee, stop this spreading to your other employees. read more

My family can only attend theaters that offer autism/sensory friendly showings due to our son that has non-verbal autism. This theater and the corporation is one of the worst experiences ever in this regard. They advertised online a screening for Spider-Man as sensory friendly but when we got there no indication of this on the show times, we bought the tickets and no mention of this from ticket sales. The ticket said "No SFR" which was odd so we asked if they could confirm it was a sensory friendly screening and the ticket attendant had no idea and and were directed to customer service, and yes of course they had no idea either! We waited about 5 minutes while they were going back and forth with a manager who also had no idea until finally someone confirmed yes the website was right and had no idea what "No SFR" meant on the ticket. Once we got into the theater we saw nobody running around the aisles, no kids, not a peep, not even anyone squirming. For all intents and purposes due to AMC not knowing how to properly have a Sensory/Autism friendly screening nobody else knows this so naturally we're the odd ones out. Autism is autism and it so happened the first 20 mins he sat captivated with some action and some fidget/sensory toys but eventually vocals comes out and he wants to leave his seat. That was the end of it. We finally asked to speak with a manager (vs talking through a kid at customer service) and the manager was apologetic, understanding, but also the same common thread of confused. My wife was in tears leaving since there's so much autism families cannot do, and there we just a complete lack of care or planning on AMC's part. It would have been 10x better if they just DON'T try to have it both ways and don't bother advertising this. Contacting AMC corporate via Facebook sealed the deal as their response was simply that they would try to do better. Never again! read more

We've gone to this theatre four times to give it a chance and every time it has been horrible. 1. The lines are always ALWAYS long. With only one person working the register. We went on Christmas and the line was basically out the door. Tonight we went to see Doolittle. The only option for the time we wanted was the Dine In theatre. We decided to give it a shot. The chairs were awful. The seats are so close together you feel like a sardine. (Pictured). My chair was constantly being kicked. When we arrived the line was almost out the door again for concessions. I went to guest services to ask if we could just order an icee with the dine in. I was assured that this was an option. So we didn't wait in line and we went straight to our seats. When we hit the button the waitress informed us that the kitchen was "30 minutes to an hour behind" I asked if we could just get an icee and was told "we don't get icees" so an epic fail all the way around. People were constantly talking and walking out due to being upset about the service. We will not be back to this AMC. it's absolutely one of the worst in the DFW area. read more

AMC Grapevine Mills 24 - About 3 inches of leg room. - Cinema Near Me - Grapevine, Texas

Drove 40 minutes to see DUNE in IMAX at this theater specifically because since it was a 3 hour movie the whole "dine-in" idea made sense. Only to find once we got there that only half the auditoriums are dine-in. Not the IMAX. Also the drink machines were out of most flavors. Lobby was dirty and my "dinner" of popcorn and an unsweetened iced tea was more than the price of the premium ticket prices for IMAX. Never going out of my way to go there again. Staff was rude to boot! read more

Terrible experience.. lights flickering in the theatre ... dirty bathrooms... chairs are extremely uncomfortable.. there was a family of crickets screaming the whole time .. this theatre needs shut down read more

Wow. It's been a while since I've been here. The place was filthy, the chairs were the most uncomfortable I've ever sat in, the staff was rude, and the bathrooms disgusting. It's hard enough to get people to go to the theaters these days and if this were my only option I'd never go again. Sad. read more

It's a nice theater but the cinema suites need work. My friends and I paid $17 for the cinema suites and we picked the farthest row from the screen because those were the only seats left. DO NOT SIT IN THE LAST TWO ROWS. The barrier between each of the rows blocks off half of the bottom screen. Instead of sitting comfortably I had to sit up straight in my recliner. When the movie ended I quickly tried the second to last row and the screen was still blocked off. If you're going to watch in the cinema suites, pick the third/middle row. Besides the screen fiasco, service was good, there's a bar, and food is decent. If AMC just lifted the screen a couple of feet then everyone in the cinema suites theater would be able to see the screen. Peeved about not being able to see my movie, but I can't deny that this is a nice theater. read more

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5 dollar convenience charge for 2 tickets? WTH is that. Is this place run by Ticketmaster? Flat bread pizza was as bad as the worst grocery store frozen pizza. Popcorn was prebucketed on a shelf and effectively cold read more

TLDR: This theater is a weird attempt at a dine in theater that seems about 10 years out of date. I would recommend Moviehouse and Eatery for basically the same price and a much better experience! Only go here if you have to. To be fair I have never had the food here, I am merely judging based on my moviegoing experience, and it isn't a great look. I have had one or two good servers that understand how to serve in a dine in theater and I have had some that look so out of place. Certain servers seem to be unaware that there is a movie going on while they are working: They stood in front of me and others while the movie was going on when taking orders, dropping off food, dropping off checks, etc. they made no attempt to squat or avoid blocking the screen, they didn't hush their voices even during the movie. While aren't huge deal breakers, I never have had this experience at moviehouse and eatery. The service is overall subpar. The quality of seats varies dramatically from theater to theater in this place. Some theaters have reclining seats that are decently comfortable, whereas others have stiff deteriorating leather seats (see pic). The leather seats are super creaky and I found them rather uncomfortable. The food tray that slides out seems like it's about 20 years old, they are super stiff and barely slide out. The unfortunate part is that the website doesn't advertise which theater you will be getting when you buy your tickets. The popcorn is mediocre at best which, while not a huge deal, doesn't help them out at all. read more

AMC Grapevine Mills 24 - State of leather seats in non-reclining theaters - Cinema Near Me - Grapevine, Texas

Upon entering everything looked fine, the ticket scanner was nice and directed us. But! The concession teen was so bad. I know y'all have to wear a mask but geez, look people in the eye and speaker louder. I had to lean in towards him to have him keep repeating himself which made him annoyed. I get it! But then change what you're doing for a better outcome. Not once did he smile and when getting popcorn he puts his hand inside the bag to open it up before filling it. Gross!! Funny thing is, there was a manger that had to come help this teen and walks by all the mess everywhere without saying anything. They must be trained this way bc management doesn't care and it shows. The place was seriously disgusting. We waited 30 min to get pizza and 2 orders of chicken tenders when we were able to watch another teen walking around selectively sweeping up popcorn. My daughter 12 yrs old said, "I think she needs glasses and why is everyone so unhappy?" Side note: the chicken tenders were good though! We will be going to a different theater now. read more

AMC Grapevine Mills 24 - Drink station had liquids running all over the black mat and across the tile floor with popcorn everywhere. - Cinema Near Me - Grapevine, Texas

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To improve: 1. Staff the meal order counter. 2. Update the meal order on the register software as it was incredibly slow. 3. Water from the tap should be free. (Isn't that state law for restaurants?) 4. Check your avocados. Do not serve if they have dark spots. 5. Serve avocado with the "Avocado Chicken Grill." 6. Rethink the "marbling" on the tray/tables. Looked like grunge to me. Yuck. Thank goodness there are plenty of other theaters in town. We won't come back to this one. PS The waiter was really nice. read more

My husband and I came to see the new Jurassic World movie. As excited as we were, it was haunted by a few of these cockroaches running around by our feet. After my husband showed them the attendant or manager said "well we can't really help that since there is popcorn everywhere" I just hope the health Inspection doesn't come in then.... It was supposed to be a 10:15 showing and screen didn't even turn on until 10:30 AFTER my husband went out and told them "hey...what's going on?" This theatre needs work. read more

AMC Grapevine Mills 24 - Cinema Near Me - Grapevine, Texas

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This location is our go to movie theater -- it's clean and big and spread out. We like the big leather rocking seats and I try to get the middle front so we have a place to put our feet. Note the regular theaters that are not "dine in" do not have these chairs and the backs are pretty stiff. When you're sitting through a long Marvel movie the comfort of the seats is key. Kids love they can pick and refill their sodas and I like that they give free cups of water. Staff here is super nice and the restrooms are very clean. If you're an AMC rewards member you get discounts on tickets and concessions and you get to bypass the lines! Parking is easy at Grapevine Mills mall and I've never had a safety concern. It is a lot of walking to each theater so wear your comfy shoes. read more

This was my favorite movie theater when I first moved to DFW 12 years ago. It's currently in major need of renovations or a MASSIVE deep clean. This place is just gross and smells funny. Parts of the hallways smelled like sewage. AMC - you can do better. read more