Called Amazing Lock Service on a Monday afternoon after our front door suddenly wouldn't open. It was unlocked and the knob turned but the latch wouldn't unlatch. Bill showed up about 45 minutes later and had the door opened in about 5 seconds flat. He told me that a spring had broken and we needed a new lockset, but it would be difficult to find something that fit our old door because of its unusual dimensions. After ensuring that it was ok to leave us with just the deadbolt for a little while, he removed the broken lockset and said he would look for something that would work and would come back in the next day or so to install a new one. Sure enough, he called me this afternoon (Tuesday) and showed up at 4:00 to install the new lockset which fit perfectly. All told, Amazing Lock Service lived up to their name. They were able to open our broken door and install a much better lockset in under 24 hours and at a very reasonable price. Would highly recommend! read more

Old mortise locks from the 20's are no longer a nightmare to replace thanks to Nick! He is so knowledgeable and great. Appointment was fast to book and labor pricing was very good. I highly recommend Amazing Lock Service. It is true to its name. read more

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I had two keys made here last week, and neither one worked. I ended up going to Chicago Locksmith on Milwaukee with the same original and it worked just fine. The guy was nice and fast, but definitely a waste of time/ money. read more

They were extremely helpful and took the time to answer my questions. They were always very responsive and although they did not have what I was looking for, they were kind enough to refer me to someone that may be able to help me. I would definitely work with them. read more

Not sure which gentleman came out as I was not home, but the service was quick and professional. There had been a series of break-in's in the hood where the lock was popped open. From all reports, Amazon packages were the items of interest. Our location was fine, but figured why tempt fate. Gave these guys a call, explained what I was looking for (based on recommendations from another building that had work done) and made arrangements for them to come out and install the item. I was asking about some overkill stuff and the gentleman I spoke to on the phone talked me out of as he said I didn't need it. He just recommended what I needed to get the job done...nice! They were upfront about the fact that the part was not in-house and would have to be ordered. They did so and called immediately to schedule a time to come out. For what we got, the price was fair and the work was very professional looking. They gave us a window of 9 am to 1 pm, so The Doctor worked from home that day. As they had my number for contact information, they called around 12:50 pm or so to say they were running a little late. That was nice as I was able to let The Doctor know. I am not docking them a star for that. If we had been able, they could have come out the next morning after letting me know the part was in, but no one would have been home. So the next best day was the Monday after the weekend. I felt like they squeezed us in, which was fine by me as I wanted the work done right away. Overall, I would recommend them for your locksmith needs. read more

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They are super efficient and friendly. They did a great job copying a ton of keys for us and Thor prices were so reasonable! Highly recommend this place! read more

Amazing Lock Service has supported me for many years. Always on time with the best service. I have gotten the best advice from Gerald and the Amazing Lock team! Thank you! read more

Absolute 10/10 service!! We had an emergent situation in my building and needed a locksmith within 45 minutes. Nick showed up in roughly 30 minutes and quickly was able to get into the unit we needed access to. So kind and a pleasure to work with. HIGHLY recommend these guys!! Called a handful of local locksmiths and this was the only place that delivered. THANK YOU! read more

I've been using Amazing Lock for about 20 years, and they crush it every time. Good people, and I can tell they work as a team to support one another. Just yesterday I wasn't feeling well and went out to pick up a prescription, but my mind wasn't working too well, and I realized on my return that I had locked myself out of my apartment. I called Amazing Lock and spoke with Bill and requested emergency service. Within an hour I was back inside my unit -- no appointment, no drama. It was truly amazing. Great people; great service. Every time. Cost me $150 which in that situation is a miracle. read more

Showed up at 4:51pm today. Wednesday October 19th. Sign on the door says open until 5. But it was closed. Small businesses do this stuff all the time . That's why people still go to the big box stores. They are guaranteed to be open when they say they will. read more

Family owned and operated. They have come out and re-keyed our entire condo association. Very friendly. Very reliable. Thank you!

Needed a door mech for our new security door. Called Bill at Amazing Lock, he was here pronto, got everything installed, works great, Bill was as amazing as Amazing Lock is. Highly recommended using this company, they are the best! read more

You guys have helped us several times and they've always been extremely professional, worked quickly and charge a fair price. I would highly recommend them. read more

Nick knows his stuff. Used a trick to get a vintage 1926 mortise lock working smoothly again. A nice guys too. He explained what he was doing. read more

Amazing Lock Service - 1926 apartment entry lock set - Keys & Locksmiths Near Me - Chicago, Illinois

These guys crush it. Called them over the holidays (yeah, this review is overdue) because the key I'd stashed to our apartment had been taken, and no one could get in to feed our cat. This service was recommended to me by our real estate company, as they knew our landlord and would be able to change the locks to the apartment while ensuring our landlord's master key would still work. (Hooray.) Long story short, I got on the phone with them, and a few hours later the work was done. Would've been great if they could've fed the cat as well, but hey, what can you do. Also, two little things: first, the key they made for our apartment is gold instead of silver, which is amazing because now I can tell the difference between which key opens our front door and which one opens the door to our actual apartment. (Yes, I know I could've just gotten a rubber thing to put on either key, but it's awesome that Amazing Locks just inadvertently solved this problem for me.) Second, the lock works 100x better than the old one did. I'm not sure how prices among locksmiths compare, but I was happy to pay what I did for a great service that gave me peace of mind. Give these guys a call next time you're in a pinch. They're Amazing! read more

I use this service for our condo building for lock changing and key cuts. We also have a couple of rental units they have done work on for us. They offer really fast response and friendly staff. Pricing is very reasonable. Highly recommend. read more

We have worked with Bill at Amazing Lock multiple times at multiple properties. He is responsive, friendly and efficient. Whether for new locks, or vintage sets for our historic properties, he always finds a solution. I cannot recommend them enough! read more

Service was excellent, even when I missed the first time Nick showed up! He returned within 20 minutes of my returned phone call and fixed our beautiful but very old door lock and even made changes when another condo owner's key didn't work. Glad he tested them! Very reasonable price for the work done. read more

Phil just came by after I called, wanting to upgrade my Lakeview shop's front door lock. After assessing, and determining my deadbolt was sufficient, he actually told me I didn't need anything. He offered to write up an estimate for what the most I could do if I really wanted but this guy clearly did not try upselling. And he made me feel so much safer about my shop security situation. Now if Chicago politicians could be so kind as to do the same with this ridiculous crime spree so I stop waking up in the middle of the night to check my security cameras. Please and thank you. read more

They have been our neighborhood lock service for 8 years helping us to maintain our gate closer systems and hinges and handles. It has been helpful at preventing package thefts. read more

Bill at Amazing Lock came out to my building to install a new front door auto closing mechanism and guaranteed the work a few years back. Now I had an old door that expanded sometimes with humidity and moisture and the door would catch and not close. Bill came out 7-8 times over the years to adjust the closing. He has ne er I charged me once for the additional time and did it with a smile and laughter! The best service I HAVE EVER EXPERIENCED IN ANY INDUSTRY! read more

Have used Amazing Lock Service for our commercial business and our home. They are great to work with. Very responsive. Reliable. Highly recommend. read more

Amazing Lock IS amazing!. There is a reason it always receives "five star reviews" and is considered a Lakeview neighborhood tradition. I needed several additional keys made and, while soeone dropped them off, I was not able (medical reason) to pick them up. Nick graciously delivered them--with a smile--within hours. The guys are always responsive, organiozed and very friendly. They have helped our family many time--sometomes in crisis!--f0r over 25 years. Cynthia Mungerson, loyal customer read more

My condo building hired Amazing Locks to update our common area locks. Performed work as expected and was very professional. Would recommend. read more

Odd to give five stars to a company that I didn't need service from but that's the way it turned out. I submitted an e-mail request for a quote and got a response to phone the store. After explaining my issue the locksmith asked for a photo and I figured out the problem based on our brief phone call. Saved them a trip out to do what I could and appreciate their questions. Will call again if need help. read more

I made an appointment and wanted someone to come at 10a. They gave me the timeframe of between 9-12p. At 10a, Bill was here and was very personable and a good conversationalist. He was very familiar with the building and he had the job done within minutes, did a great job, as well. They are a very reputable company and employ the same. You cannot go wrong with Amazing Locksmith! read more

Excellent experience with this company. Have had to call them several times. They answered immediately and were always able to help. I find the owner and the employees of Amazing Lock Service to be reliable and very trustworthy. I like the fact that they are local and have been in the business for a number of years. They really know what they are doing! read more

I have a lot of people come into my home to do things that I should probably do myself (cleaning, dog walking, laundry service), but that I have budgeted to outsource because frankly, I just don't like doing them and I sacrifice in other ways (groceries) to make these luxuries possible. However, it does make me feel a shade lazy and somewhat domestically incompetent...I can't help that. The nice part about locksmiths? They HAVE to make a housecall. I can't very well move my storage unit that has been locked up for 6 months without a key (disappeared) to the shop and have them cut it off, now can I? No! They must come to me. And, I do not need to feel badly about this. A-ha! Left a message with Amazing Lock, received a call back the next day, had a dude out here within a few days. Two hour time frame, he arrived promptly within it. So, yes...the gist is I lost an entire set of keys. They were swallowed up by the city of Chicago somewhere, and they are long gone. All of my important keys were replaced EXCEPT my storage padlock, because it only had one, no copies were ever made, and no one owns one. So, I needed to have it sawed off, or whatever that is. Because, really...my winter coats are still hanging on their coat rack, and it's getting ridiculous...its almost time to bring them back out. They need to go in storage. Plus, who knows what other things I've hidden from myself down there! It's like Christmas. Ok, not really. At all. And, while I am at it...let's get all these locks changed. Who even know s how many persons have been granted keys to this place. Former dog walkers, former tenants from Craigslist, ex-boyfriends, friends..you get it, a lot of people. So, 4 of 'em...deadbolts and doorknobs, let's swap 'em out. Total for padlock bustin' + 4 locks on 2 doors: $145. Took under an hour and the guy was professional and on-time. Would definitely call again, and they are located right in the Lakeview 'hod...so I'd surely stop in to have a few sets of new keys made, or whatever I might need. Safe and secure! Deadbolted in! No more night terrors of creepers in my house. (mental note: replace all the windows next). *minus 1 star because I did not get the Yelp $10 discount, despite reminding the phone guy, AND seeing "YELP" written on the guy's job ticket. I know it's just $10...but tis the principle! read more

Ahh, Yelp to the rescue! Write a not so glowing review, get a call back within a few hours. I love how that works. Apparently a call went longer than expected (4 days longer?) and associates at Amazing Lock Service didn't come back into the office all week to get my message about waiting for an estimate. I get it, sometimes we all get busy and miss deadlines here and there. If you're late every once in a while I totally understand, we all have those days. But, when you're late every chance you get, I really have no choice but to take my business elsewhere. Oh, the estimate for the keypad lock was $1600, which I found for about half the price somewhere else. So, I guess I was right, locksmiths are a super expensive last ditch hassle. I do appreciate the owners attempts to mend fences after seeing my unhappy review. I just wish his employees didn't keep me waiting so often. read more

Have you given out spare keys to so many people you don't even remember who currently has access to your place? Ex-boyfriends, dogwalkers, house sitters, friends . . . . the possibilities are endless. Call Amazing Lock Service, and you'll be feeling secure again in no time. 10 in the morning, on a Sunday? Apparently not a problem for these guys - they called right back, headed out soon after, and had 3 locks changed on 2 doors in 15 minutes! Friendly, affordable, quick - it was so easy! I highly recommend. (Plus they have a coupon on their Yelp page - can't beat that!!) read more

I googled "Locksmith with my zip code" and Amazing Lock Service was the first to come up. I called the number provided by Google and had this conversation: Guy - Amazing Lock Service Me - Hi, do you sell lock boxes? Guy - Yes, we do but not on Sundays, man. Me - Oh. Why do you answer the phone then? Guy - Because it's an emergency service you fucking idiot. *Hangs up* Wow. That is word-for-word the conversation that I had with this guy. It gets better. I went back to Google to make sure I didn't accidentaly call their emergency number. Nope. It is the listed number for this company. I called back: Guy - Amazing Lock Service Me - Hi, who am I speaking with? (I recognized the voice; same guy) Guy - Mark Me - Are you the guy that just called me a "fucking idiot"? Mark - I didn't call you nothin' Me - Just so you know, when you Google locksmith and my zip code this is the phone number that comes up. I didn't know it was an emergency number so why the fuck would you call me a fucking idiot? At this point we started swearing at each other, I don't remember what exactly was said but we both said "fuck" a lot. Me - Can I speak with your boss or a supervisor? Mark - I AM the boss Me - Oh, that's disappointing. I'll call back on Monday, maybe I can talk to someone that is your superior. We then proceeded to swear at each other some more and I hung up on him. It gets even better. This guy Mark called me back! Me - Hello? Mark - Anything else you want to say to me today? Me - Um, no. I think I got my point across. Mark - You were swearing at me and calling me names before I thought maybe you wanted to say some more? Me - No thanks, I look forward to talking to your boss tomorrow. That was the extent of my conversation with Mark at Amazing Lock Service. Needless to say I am upset I had to give them one star and I obviously won't be using their services or buying my lockbox (which I found at Home Depot the same day. $39.99 for a good one!). Also, I think the company that I work for uses Amazing Lock Service when we get locks changed. No more. I still plan on calling on Monday to make sure this guy Mark isn't really the boss (what store owner talks to a potential customer that way?) and to make sure the owner or manager knows how his employees talk to customers. read more

Unbelievably poor and unprofessional service. We were locked out of our house and called to have them come pick the lock. The locksmith who was dispatched was very young and made rude comments and behaved poorly. We were charged rate higher than quoted and they didn't honor the offer from website ($10 off). True hack who preys on people when they're most in need. Also called after midnight with a billing question - complete disregard for service and professionalism. Unacceptable service; call a more reputable company if you're locked out! read more

I had a pretty good experience here. I needed my set of 5 house keys copied. Unfortunately they didn't have a long one that is apparently hard to duplicate (I verified this at Home Depot). But the rest of the keys he finished in like 3 minutes, much to my surprise. I knew it'd be quick, but not that quick. However this may have come at a cost because the copy of my front door key didn't work. So now I'm going to have to bring it back and get another one made, but I'm sure they'll do it at no cost. The service was very good, they guy was cool. Minus one star for one of the keys not working. Minus another because I'll have to make another trip back. If you need keys made, go here if its close to you, because I've heard Home Depot messes up keys all the time and you should support local businesses! read more

I have used these guys for both my house and my business locks. They are great. They are always fast and reliable. They have a cool key maker in the back of their truck so I get new keys and new locks in about 30 minutes. They are also good when a lock gets frozen or a key breaks in it. Solid Chicago small business. read more

Yelp. Good for business... not for customers. It's good to weed are really bad ones but... good reviews do not always translate to good product. I hired them to replace our lock a while back (stellar reviews on yelp). They price gouge customers just because they're busy. In fact, they charged me $80 just for coming out. Then another $200 or so for simple lock installation. Isn't $80 commute fee usually waived if you do decide to use their service? In any case, I would have complained about the fees but they did a terrible job. The door had been broken into once so the lock is still loose. The screws that hold the lock in place no longer secures anything. Took me a while to notice but they should have used a bigger screw or something. I won't be calling them back any time soon. read more

Expertise and customer service are not their forte. Earlier this year, the key to my front door lock (Medeco) stopped turning. I called Amazing Lock and they sent someone to fix the door. The extent of the "repair" was to hammer and pound on the lock, wrench the key back and forth, and even slam the key with a heavy mallet while it was in the keyhole. Not surprisingly, it didn't work. Not having any WD40 themselves, they asked to borrow mine, which they proceeded to spray full blast for 5-second intervals into the keyhole spraying the greasy fluid everywhere, including on the painted walls near the door. As I later learned, WD40 stains very badly on colored paint, and after trying to clean it, I was forced to repaint it. With the WD40 and the hammering, the key began turning and after a sum total of 30 minutes on site, they charged $100. If I knew it just required slamming the lock after lubing it, I think I could have done that myself. One month later, the key doesn't turn. I call them again and this time, they hard sell me on a Mul-T-Lock. Fine. I purchased it and they installed it. No problems with the Mul-T-Lock, but I wonder if they could have recommended that in the first place or mentioned that the lock hammering was only temporary. Tough to say. One month later, I need to duplicate the keys. I call them and ask if they duplicate Mul-T-Lock keys (specifically as it relates to my key type, which is printed on a credit card sized identification you receive with the lock). They say "no, we don't carry the G-XXX key blanks in the store." I said, "well, where do you suppose I get keys duplicated then because I purchased this Mul-T-Lock from your store." Immediately, the guy says, "oh, well, in that case, come on in. I'll make duplicates for you." What? I still cannot comprehend why they would say "no" and then change their answer to "yes" after learning I purchased the lock from them. A few days later, my wife goes in for duplicates and asks if she can get different colored keys (the heads are coated in plastic). They don't do that because the key blank we need only comes in blue. No problem. The keys are made and she walks out of the door. After leaving the store, she notices that there is a recessed portion on the key heads that allow you to click in plastic inserts. Ours had nothing in them. So, she goes in to ask if they have the inserts and, if so, whether they come in different colors. Yes, of course they do. Don't you think, if you had any common or business sense, you would recommend those inserts to a customer asking for different colored key heads in the first instance? So, she asks for the colored inserts only to be met with terse and rude employees with absolutely no etiquette. Try to find another place. I give it two stars because customer service only comes second to actual expertise. Their expertise in fixing my old lock was terrible, but the new lock has been working fine, thus the two stars. read more

After two Home Depots (including the one on Halsted just down the street from here) failed to make good copies of our house keys, we were recommended by a local to go to A Amazing Lock Service. After copying the keys (which would turn out to work great), the owner let us know that he couldn't accept a credit card for the $3 sale, so he sent us on our way free-of-charge. We ultimately returned with the $3 a week or two later, but I felt that he had such good business practice that it deserved a yelp. :) Next time you need a key copied, go here instead of Home Depot. Keep the money with the local businesses! Reject the power structure! read more

This review is based only on an estimate. But the estimate includes a level of service that I felt was inadequate. I called to inquire about an estimate and the person I spoke was very friendly and polite. We scheduled an in-home estimate for the next day. Two hours and 45 minutes into the 3 hour window they gave me, I called to inquire where they were. The person I spoke to on the phone (different than the first guy) tells me that "I don't know what's going on here". I was promised a call back. I didn't get one. Thanks for giving me the confidence that you actually know what you're doing. The guy doing the estimate showed up 15 minutes outside of the window they originally gave me. Not necessarily a deal breaker, but it's all about expectations. If it's a company that provides a service, I expect service. They quoted a crazy inflated price (in my opinion). Even if I felt the quote was justified, the way they handled the process gave me that "run away, fast" feeling. YMMV...for all I know these guys might actually do work that is worthy of their prices. I'm not going to find out. First impressions matter. read more

At around 9 this morning, I called all the locksmith services here on yelp and amazing lock had the best rates. They also happened to have Frankie available right away. Quick and professional. nice... It's now 11am and I still have my day read more

I needed copies of two keys. I was parked illegally on Halsted. And I was out in less than 3 minutes. Phew. Close one. read more