This place needs new management ASAP. Most unprofessional experience we've ever had with their manager Courtney. My wife and her friends got there on a Monday afternoon for some girl time. As women sometimes do, they spent many hours catching up. I joined them later for dinner. Keep in mind we are all 50+ year old professionals. We eat out all the time in finer places than this. The ladies did drink a lot of sangrias but were fine since it was over many hours.
The BS started when our family friend, who happened to also be there dining, came over and quietly informed us that she tried to buy us a round and was told "no, they are cut off." First, no one once told us we were cut off. In fact, I bought another round AFTER our friend told us this. Second, what kind of manager tells other patrons that someone else is cut off? Thirdly, if we were cut off, why didn't they warn us of what we were doing wrong? Our table was never warned of anything. No "keep it down" no "you've been here too long" no "you've drank too much." Nothing. We had zero idea Courtney had a problem with us. If she had acted like a normal professional manager, she would have told us if we had done something wrong. But she never did.
Their staff (Kat and Garrett) were super friendly and talking to us throughout their shift, and bringing us drinks and food whenever we wanted. So, again, if we were "cut off" why did their staff not know, but our family friend did know? Of course we're not going to put up with this treatment. My wife asked Kat to ask the manager to come speak to us, but the manager REFUSED.
So we went to the bar to talk to her and find out what the problem was, and why she's telling other patrons we're cut off, while they also keep serving us (sounds contradictory to me). Courtney just stood there acting extremely dismissive and wouldn't explain anything. She said she can do whatever she wants. Within 30 seconds she was saying "I'm going to call the cops!" We were dumbfounded by her attitude. No one threatened her. I'm a former district attorney by the way so I'm not stupid. That's when I decided it's not worth getting an explanation and started gathering our group to leave.
My adult step-daughter asked Courtney one more time, what did we do wrong? That's when Courtney started screaming at the top of her lungs "86! 86!" We found out later this means she was kicking us out and banning us forever. It was the most bizarre and humiliating experience we've ever had. We have never been treated by anyone the way Courtney treated us that day.
While this was going on, our friend was asking all the tables around us if we were too loud or did anything wrong, and they all said no. One of us also spoke to Robert the owner a couple of days later, and found out Courtney had made up all kinds of lies and got her staff to lie as well (probably because they don't want to be fired). The lies included that our group stood on top of the bar and were screaming, and throwing food inside the restaurant, and it hit a staff member. But none of that ever happened. How laughable. We're too old to even climb up on a bar to begin with and would never throw food inside a restaurant.
Robert's reply was "Wow, I'm hearing 2 different stories." We said look at the cameras, but they also made some excuse about them not catching anything that day. Likely story. Bottom line, this should have never happened. If someone is in fact a problem, you let them know to calm down or get out. But we were not a problem, other than I don't think Courtney liked that her staff was taking a lot of time to shoot the breeze with us. But that's not our fault or problem. She clearly had a personal problem with one or more of us, but either way she does not belong in that capacity as a manager. She escalated the situation instead of de-escalating, and as a lawyer, I can tell you that is a huge liability for a business. read more