BE ADVISED THIS IS MY FIRST EVER SUBPAR REVIEW; AND, I AM A FREQUENT EBAYER!!
I own an Alfa Spider. Recently, my car had experienced electrical problems and it became apparent that I had to get my switch box replaced. Also, had to fix the air con.
So, as any Alfa owner knows, knowledgable and fair mechanics are hard to come by. APC came highly recommended by several other owners on the Alfa forum, so I decided to give them a shot.
Below, I will chronicle my experience. I will try to be factual and leave my opinion for the end.
Dropped of my car and was told they'd call me in a day or two. Four days later decided to give them a call. They told me that they had just opened it up and would give me a call about details later.
They hadn't called by day 7, so I decided to give them another ring. Steve gave me a heads up on the progress and apologized for not calling. They had been experiencing a high volume of business.
Day 14 I call them again. They say they've fixed the switch box and are starting on the air con. Apologized again that it was taking so long.
Got a call on day 21 that my car was ready. It took 3 weeks to complete the job. So, I went to pick it up that day. I paid nearly $1000 (which I thought was fair), for the completed job.
Not five miles away, I realized that the instrument panel and radio did not work. So I immediately called Steve back to ask why. I was told that the parts were bad and that it would cost $450 to fix the problems. He reccommended that I mull over my options and bring in the car at a later date if I want to get it fixed.
Here are my issues:
It took 3 weeks for the work to get "done." All the while, I had to inquire about what was being worked on and how much I was on the hook for. I hate being pushy, but I think an update would be nice if it is promised. THE CAR LEFT WITH AS MANY PROBLEMS AS IT CAME IN WITH... I was annoyed that they knew there were issues but let me drive off the premises without them being fixed. FOR THE RECORD, I HAD HAD ZERO PROBLEMS WITH THESE TWO SYSTEMS BEFORE I DROPPED OFF THE CAR. I understand that this car is 20 years old, but I think it's more than coincidental that two electronic systems go down after you do some electrical work.
So, pondering what recourse I have, I have come to the conclusion that I will no longer be giving this establishment my business and would encourage others to do the same. After spending $1000, I was expecting more. More courtesy, more punctuality, and more honesty. read more