I just waited for ONE HOUR between my appetizer and my meal. Need I say more? Oh, and it's Christmas! Yay!
Seriously though, we thought this place was going to be pretty good. We had great initial service, got sat down pretty quickly, and at first our server seemed capable...
But our first hint that things were going to go sour: she didn't write down our order. Now, this is totally arbitrary because there are fine places with fine servers that are fully capable of remembering what you ordered. So by default, we thought this was fine and normal.
So we placed 3 orders quickly and immediately within the first 5mins of us sitting down. One of those orders was a check-in offer for an "Appetizer under $10"--great deal! But that also gave us THE EXACT TIME we sat down and ordered. And within 10mins we got our appetizer. Yay!
But then... we waited. For a long, long, long time... on Christmas Day.
So a few things run through your mind when you're waiting for an hour between your appetizer and your meal. The first 15mins you're thinking about getting a drink, possibly what the table next to you ordered, you chit chat, hang out with your significant other, and talk about the holidays and Christmas time. The next 15mins you start acknowledging your hunger and you're curious where your food is, you give the server some slack and figure that the kitchen is busy. Around the beginning of the 30mins mark, you realize that your server has come by 3 times already and asked you how you are.
Again I repeat, she approached us 3 times and asked if we were "doing good" and NEVER ONCE did it pop into her head that we hadn't received our food yet. Finally, WE ASKED about our food. She promptly gave a blank stare and said "what did you guys order again?"
Really? I pretended like I didn't know and gave her some grunt work to do in her brain. Finally, she comes back and tells us that the kitchen is backed up and that our food would come out shortly.
Now, as a server, this is the point in the situation where you tell your kitchen staff to hurry the fuck up and cover your ass (pass them a $5 to get things moving!) so that it doesn't look like you forgot. But we knew she was lying because me and my significant other were watching the other tables and the other people who got seated before us, get their appetizers--which is a SUREFIRE sign that our server completely forgot us. And it took another 15mins to actually get our food. Just enough time to cook up another batch!
And mind you, after all this, we received our food at warm / room temperature!
Audacity!
Now, as Downtown Long Beach locals, we're pretty use to good service. There's plenty of places around the corner that are beyond exceptional. But we hadn't ever been to Alegria and we wanted to try something new out. But trust me, don't try something new. Try Gaucho Grill or Agaves... it's a little bit more money, but it's well worth the food AND service. Try Big Catch because they just are great at service and their food is amazing. Try Congregation, try Beachwood, try Michael's, try Coco Reno's off Broadway. Just don't try Alegria, don't wait for an hour for your food like us, and like everyone else in that restaurant on Christmas Day. Just don't. read more