Great customer service highly recommend you storage here , safe and quality they gave me a lot of…read morefree stuff

Ty and Sue are great people. Very friendly, helpful and courteous. The entire place is clean and…read morewell maintained.

The management of this place is absolutely terrible and unhelpful when issues arise. Don't trust…read moreanyone here or from the company even a little bit. Initially, everything seemed great. The security was decent, there was plenty of space, and the temperature was controlled to a comfortable level. It was worth the slight premium. It was a bit annoying that access wasn't 24/7 considering how much we paid, but I could overlook that. Then, prices started increasing every few months. I understand that the entire industry does this, but it seemed excessive. Then, they began construction on the second floor. The noise, dust, and inconvenience were bothersome, and there was no compensation. Thankfully, I wasn't forced to move on my own dime like others. One day, I came to start unpacking and noticed a section of our belongings that had water damage. Initially, I thought it was caused by a leaking pipe, but upon closer inspection, water was flowing down from the second floor, rolling along the I beams and dripping onto our stuff for who knows how long and how much. It seems to be the same issue as this review: https://maps.app.goo.gl/ShTjDuewUGoj2wad9?g_st=ic. All attempts to resolve the issue ended with the company stating that since I didn't use their insurance, they couldn't offer any compensation, replacement, or rental refund. This seems unreasonable and goes beyond the terms of the contract that absolves them from liability. Either the roof, second floor, or both were not properly constructed, allowing water to flow along the I beams. You can see rusted water drop marks on multiple I beams. These beams are completely exposed and there's nothing installed to protect the storage units from water or debris from the second floor. Since they were aware of the issue from the review I mentioned earlier and didn't take any action, it appears to be gross negligence. I also highly doubt that they would even consider addressing the real issue and refunding partial rent if we had their insurance. Regardless of whether we have insurance or not, the website guaranteed dryness and a storage satisfaction guarantee. If you decide to stay here, make it a short stay, cover your belongings completely, and request a different unit if you have any beams or pipes above your unit. And pray that nothing else goes wrong.

Could not be any more happier with the service that the people in the office, Steve and Shontel,…read morehave given me. Thank you very much! Clean, Secure, and very well managed property. Highly recommend it!

I had such a great experience with SoCal Storage! Eileen and Chuck were both incredibly friendly,…read morehelpful, and professional throughout the entire process. They made everything so easy and stress-free, and I really appreciated how welcoming and attentive they were. The facility is clean, well-maintained, and feels very secure. Any questions I had were answered promptly, and Eileen and Chuck went above and beyond to make sure I had a positive experience. I would definitely recommend SoCal Storage to anyone looking for a clean, secure, and reliable storage facility. Eileen and Chuck provide amazing customer service and truly make you feel taken care of!

Hands down, the best storage facility we've ever had the pleasure of using! We recently had to…read moreleave SoCal Self Storage, and although we're sad to go, we truly hope to come back in the future. From the very beginning, Chuck and Eileen were absolutely wonderful. They are some of the sweetest, kindest, and most generous people we've ever had the opportunity to meet. They always made us feel welcomed, respected, and taken care of, and their kindness genuinely made our experience so much better. The facility itself was always great, but what really stood out to us was the people. Chuck and Eileen went above and beyond, and you can tell they truly care about their customers. We are incredibly grateful for our time at SoCal Self Storage and for everything Chuck and Eileen did for us. If you're looking for a storage facility, I genuinely couldn't recommend this place enough! Thank you, Chuck and Eileen, for everything! We hope this isn't goodbye forever and that we'll be back someday! P.s on a hot day the cold waters and tiny granola bar really helped! Thank you so much once again for everything! Sincerely Joshua.C

If I could give 0 stars I would. I made a reservation at 12 and showed up at 1145 did not get…read morehelped or my uhaul until 1:15. People who didn't even have a reservation were seen and serviced before me. In addition the guy left the store and made everyone get out every single time to go get each truck. Completely unprofessional. Will not be using this company again.

Great facility. I stored my belongings for about two years while working out of state and felt my…read morethings were complete safe. Golden State Storage is clean and the management staff are friendly and helpful!

We have rented a storage unit at this location for several years and had also done so previously…read more While clean and seemingly secure, we learned you can not trust these people for one second. After requesting a 10' X 10', and after moving from a 5' X 10' into that larger unit, I was told repeatedly that the unit was TEN BY TEN FEET. We realized over time that my unit WAS NOWHERE NEAR TEN FOOT DEEP, NOR TEN FEET WIDE. I have numerous longboard surfboards, all ranging from 9'2" to 9'6" AND THEY SIMPLY DO NOT COME CLOSE TO FITTING, EITHER DIRECTLY IN OR SIDEWAYS. (A lot of extra work to store!) My unit is/was LESS THAN 8.5 FEET DEEP AND LESS THAN 9 FEET WIDE!! They have been stealing money from us for years and if you have a unit there they are probably stealing from you too! When asked about the gross shortcomings and lies, the staff are trained to say, "It is approximately ten by ten.) IT IS NOT AN "APPROXIMATION" OF 10 X 10 FEET - IT IS BOLD-FACED THIEVERY ALONG WITH NUMEROUS LIES We have made contact with the DA's office and will implore them to force an outside or independent review and measurement of ALL UNITS, in order to determine just how many thousands of dollars have been stolen and from how many hundreds of people, month after month, year after year? We are also contacting Consumer Affairs and Consumer protection reporters at Los Angeles news stations and others. And with all the reviews we will be posting, in addition to legal action, It shouldn't be too difficult to expose them and at least curtail their sad, dishonorable conduct. When I have asked them for a smaller unit, they lie and claim they don't have any. Their staff are trained to lie and they all know of the misrepresentation and thievery. Several staff were asked if they had received huge pay increases to go along with their employers raising our rates significantly twice during a global pandemic when many suffered? They all said they had not. , On March 10, I received a call that they were going to lock us out of our unit later that day as I was late with my payment. (We had experienced fraud on several debit and checking accounts over the past year and I had misread their notice to read the 15th.) I needed documents in the unit for use over the weekend. I was in Los Angeles and it was pouring rain. They would not allow me a day or any flexibility whatsoever. So I was forced to scramble back to Oxnard and was subsequently PREVENTED FROM GETTING AT MOST OF MY PROPERTY FOR THAT ENTIRE AFTERNOON, AS IT WAS BLOCKED BY A LARGE CREW. And yet they still charged me additional payments and locked me out. The employee attempted to prevent me from taking photos to gain proof. After NOT BEING ABLE TO ACCESS MY OWN PROPERTY, I called and asked to speak to the owner. A woman lied to me several times, then claimed he had just left. She then named him as a "Mark Harmon" or "Herman" and when I asked her name she finally admitted and said that she was in fact the owner - Che Herman - pathetic!. (They mistreat so many people they attempt to hide their identity.) They ultimately charged me $220 and also cheated me out of the final day of the month. Inside the elevator someone had left a note expressing their distaste with management as well. At least I was able to have a good laugh, after all the lies and thievery. These people display a true sickness of greed, willing to cheat whomever they can in any way they can. At the very least, measure the damn unit! Contact us for more info, photos, videos, or to provide information and be involved in a potential class-action. justlaw88@gmail.com, alltruewords@yahoo.com, CRIMEWHISTLE@proton mail.com

I have been with StorHouse for about 3 years. They are very good on cleanliness, security, & love…read moretheir customer service!

Great storage and excellent price . I have a huge unit and at a reasonable price . I highly…read morerecommend this place.

While I did not rent because I need cooler storage, they're customer service was impressive. Sergio…read moreand staff was very responsive and very customer service oriented. That alone is very rare today. This company is really lucky to have him and the staff there.

I would like to thank Richard at Golden State Storage for helping me and my dad today. We were…read morelooking for a storage space to rent and visited this place because it was near to where we live. Richard was very helpful, explained everything to the detail, and was very friendly and courteous. We did not bother looking at different storage facilities and their rates because of how satisfied were were with customer service at the Golden State Storage. Pro tip: use Yelp check-in and receive a free padlock

John was extremely helpful and knowledgeable. He had a storage unit ready right away and was very…read morepatient. Definitely a reliable place

I just moved out and was having issues with finalizing the move out through the customer service…read moreline. Javi was super helpful and finalized the move in their system with ease.

The move-in process was quick and easy, which we appreciated. It didn't take much time to get set…read moreup, and the front office was helpful at the start. Unfortunately, that's where the positives stopped. The lot was always packed--mostly because people were clearly running businesses out of their units, fixing cars all day. It made parking a nightmare, and we could rarely get anywhere near our own unit when we needed access. To make matters worse, the door closest to our unit was broken for months--and it still hadn't been fixed by the time we moved out. That meant we had to haul our things through the farthest entrance every single time. The price just didn't match the poor experience. We stayed less than a year, and when we finally moved out, we discovered rat droppings all over the unit and some of our furniture had been chewed up. Total disappointment in terms of cleanliness and maintenance. Not worth the hassle in the long run.

Literally DOUBLED the rent after 3 months. Then, when inquired they agreed that seemed extreme…read more "The regional manager needs to handle this...he will contact you..." NOTHING. NO RESPONSE. BEWARE!

We went here today to get a small storage unit to store some boxes while we move. Super clean and…read morethe staff was very friendly and helpful. Andrea and Juan were both there and they were wonderful. Helpful and efficient

We had a very positive experience storing our travel trailer at Extra Space Storage, especially…read morebecause of John's outstanding customer service. From the beginning, John was helpful, transparent, and thorough. He advised us that the parking space would be a tight fit and even sent photos so we could evaluate it before arriving. When we towed the trailer to the facility, we discovered that maneuvering into the space was more difficult than we had anticipated. A neighboring tenant's covered vehicle setup, including cemented poles, considerably narrows the approach for a longer travel trailer like ours. It took us three or four careful attempts to position the trailer without risking damage to anyone else's property or the storage garages in front of the space. Throughout the situation, John was patient, understanding, and reassuring. He made it clear that he would help us find a solution if the trailer ultimately could not fit, which gave us much-needed peace of mind. John had been completely forthcoming about the space from the start, yet he still apologized for the additional obstruction and offered us a small discount for the inconvenience. That was truly above and beyond, and we couldn't have been more grateful. Storage situations do not always go exactly as planned, but excellent service makes all the difference. John handled everything with honesty, professionalism, and genuine care, and we greatly appreciated his help.

This place is full of rats, I wasn't even in the building for longer than one month I have to throw…read moreeverything away because of the amount of excrement from rats on everything, even if it has insurance we have to personally file the claim in extreme detail and pay the dump site to throw everything away