Support Self Storage has housed my personal and business belonging for over 10 years!!! NEVER AN…read moreISSUE! Honestly, their team has always been kind, and the manager has helped me out with being a day late during the holidays. Something he didn't have to do, but decided to be KIND!! I have worked with/for some jerks who do not care at all what your situation is, regardless of the business, they want your money. I'm sadly leaving their facility as I'm starting my business. I will be back for sure if I ever need a safe place to store my sacred stuff.. Erika is and has always been a sweetheart since the day she got on board and it's always nice to see lil pooch following dada. thanks Team.

I wish I could say that things are better now - they're not. I paid up-front for a storage space…read more(the entire year), so I never had a late bill. This time, as I got ready to move out, my mother passed away just as my lease ended. I got a couple of nasty phone calls that I needed to pay my bill, of course, when I tried calling them back, no one answered. There are still better storage spaces in Oxnard that are safer and friendlier, and care about their customers. Go there first. As to Phil (facility manager's assertions in his rebuttal): Phil - there was little attempt to rectify the situation. I was the one that asked for the discounted space...which I would not have needed had the site been more secured. It's a pain having to load and unload an RV with all valuables when we traveled (and we did quite often). You're much more apologetic now in your rebuttal because it's a public forum - which is completely contrary to how you were when I came to you and mentioned that we had been repeatedly broken into. Unfortunately, until your facility can protect all the tenants from the constant, ongoing intrusions and theft going on at your facility, your facility will still be sub-standard on a street where numerous other (and safer) facilities are located.

The service was excellent. The staff, Skyler was friendly, helpful and nice…read more I was surprised that they had a coffee and water service. The storage was not old, looks nice. You can rent a storage online. Only one thing I didn't like was the price will go up after 4 months and the website didn't mention it at all. You need to prepare lock for your storage but they also sell a lock and you can buy there.

Unfortunately, the sensor-operated gate hit my car, and the company is refusing to take…read moreresponsibility. What is especially frustrating is that the entire incident was captured on camera, and the footage clearly shows the gate making contact with my vehicle. I am extremely disappointed with how this situation has been handled. I would expect a company to take responsibility when there is clear video evidence of what occurred. The parent company is Universal Storage, and unfortunately, their response has been anything but satisfactory. The regional manager, Dan Clark, was very unprofessional on my phone call. He claimed I was trying to shake down the company for money. I am concerned that the gate could hit another vehicle.

We have rented a storage unit at this location for several years and had also done so previously…read more While clean and seemingly secure, we learned you can not trust these people for one second. After requesting a 10' X 10', and after moving from a 5' X 10' into that larger unit, I was told repeatedly that the unit was TEN BY TEN FEET. We realized over time that my unit WAS NOWHERE NEAR TEN FOOT DEEP, NOR TEN FEET WIDE. I have numerous longboard surfboards, all ranging from 9'2" to 9'6" AND THEY SIMPLY DO NOT COME CLOSE TO FITTING, EITHER DIRECTLY IN OR SIDEWAYS. (A lot of extra work to store!) My unit is/was LESS THAN 8.5 FEET DEEP AND LESS THAN 9 FEET WIDE!! They have been stealing money from us for years and if you have a unit there they are probably stealing from you too! When asked about the gross shortcomings and lies, the staff are trained to say, "It is approximately ten by ten.) IT IS NOT AN "APPROXIMATION" OF 10 X 10 FEET - IT IS BOLD-FACED THIEVERY ALONG WITH NUMEROUS LIES We have made contact with the DA's office and will implore them to force an outside or independent review and measurement of ALL UNITS, in order to determine just how many thousands of dollars have been stolen and from how many hundreds of people, month after month, year after year? We are also contacting Consumer Affairs and Consumer protection reporters at Los Angeles news stations and others. And with all the reviews we will be posting, in addition to legal action, It shouldn't be too difficult to expose them and at least curtail their sad, dishonorable conduct. When I have asked them for a smaller unit, they lie and claim they don't have any. Their staff are trained to lie and they all know of the misrepresentation and thievery. Several staff were asked if they had received huge pay increases to go along with their employers raising our rates significantly twice during a global pandemic when many suffered? They all said they had not. , On March 10, I received a call that they were going to lock us out of our unit later that day as I was late with my payment. (We had experienced fraud on several debit and checking accounts over the past year and I had misread their notice to read the 15th.) I needed documents in the unit for use over the weekend. I was in Los Angeles and it was pouring rain. They would not allow me a day or any flexibility whatsoever. So I was forced to scramble back to Oxnard and was subsequently PREVENTED FROM GETTING AT MOST OF MY PROPERTY FOR THAT ENTIRE AFTERNOON, AS IT WAS BLOCKED BY A LARGE CREW. And yet they still charged me additional payments and locked me out. The employee attempted to prevent me from taking photos to gain proof. After NOT BEING ABLE TO ACCESS MY OWN PROPERTY, I called and asked to speak to the owner. A woman lied to me several times, then claimed he had just left. She then named him as a "Mark Harmon" or "Herman" and when I asked her name she finally admitted and said that she was in fact the owner - Che Herman - pathetic!. (They mistreat so many people they attempt to hide their identity.) They ultimately charged me $220 and also cheated me out of the final day of the month. Inside the elevator someone had left a note expressing their distaste with management as well. At least I was able to have a good laugh, after all the lies and thievery. These people display a true sickness of greed, willing to cheat whomever they can in any way they can. At the very least, measure the damn unit! Contact us for more info, photos, videos, or to provide information and be involved in a potential class-action. justlaw88@gmail.com, alltruewords@yahoo.com, CRIMEWHISTLE@proton mail.com

I have been with StorHouse for about 3 years. They are very good on cleanliness, security, & love…read moretheir customer service!

We were on the road for a number of years and had to store some of our personal belongings that had…read moresentimental value to us. When we did so no one told us the amount of dirt, debris that would come into the unit because we were upstairs with an exposed opening. I expect dust but not the amount that comes in because they've left it fully exposed to the attic space When you're moving quickly, you don't think about that and the management here neglected to advise you of how incredibly dirty your belongings would be. And now some of our stuff is actually ruined because of the amount of dust and debris that got into it. I spoke with someone in the office about it, but they really could care less. Do not rent a space here. And if you must make sure it's on the bottom floor protected from the elements that they've allowed to come into upstairs units.

We are comfortable leaving our belongings at this storage facility. Friendly, clean and safe.read more

We used this storage facility for over five years and had a consistently positive experience…read morethroughout that whole time. There were never any surprises. The pricing was fair, transparent, and straightforward, which we really appreciated. What stood out most, however, was the staff. Every interaction we had with them was kind, helpful, and supportive. When I recently returned to close out our unit, they made the entire process smooth and stress-free during what could have been a difficult time. I also always felt safe while at the facility, which was very important (especially because I was alone on my last trip there). Truly, very nice people who made a challenging job much easier than expected. We highly recommend California Classic Storage.

This place is top notch for a very reasonable price. And the staff is very friendly, extremely…read morehelpful, and makes customer service their #1 priority. I highly recommend them.

This was a great place for my wife and I to store our belongings. Staff was always friendly and…read moreattentive. Never had any sort of problem with anybody and always felt very safe. Would recommend this storage facility to anybody and would use them again to store our things. Thank you freeway mini storage for being so good to us!

This is what happens when you rent from a privately owned storage facility with no corporation and…read morethe person who owns it gives her title as a manager, who immaturity level defines her age. The lack of professionalism and insolent when she speaks is unacceptable when you run a business and have customers. There is to many reputable and competitive storage facilities that would treat their customers far more respectful and with dignity especially if you have a complaint about a employee or concerns. Do not waste your money or yourself respect on this business. Contact the BBB I had to give a star to write this review but it deserves zero.

Terrible customer service! Rented and told them exactly when…read morewe'd be vacating the day we rented the unit. Vacated exactly when we said and returned their "hall key" now they're refusing to refund our $30 deposit because we didn't give them a 14 day notice! Our belongings weren't in there even two months and were rat infested! Renter beware!!!!! Disgusting and please read the fine print of their contract because they'll do all they can to keep your deposit. Could care less about the $30 but was told the day we vacated that they'd mail a check. Don't rent here!

Although I was 2 months late with my payments due to breast cancer and a nasty divorce, I ALWAYS…read morestayed in touch. When I called and said "I will be there to bring my acct. to date..., they said "we auctioned off your storage."

For 15 years, we stored our restaurant equipment at this facility, and I must say it was always…read moreimpeccably clean, well-maintained, and highly secure. A huge thank you to Tamara, the manager, and Manny, the maintenance professional, for their kindness, professionalism, and always accommodating our needs. Truly a 5-star experience! Thank you again, Johnny Rockets Camarillo

I would most definitely recommend using My Self Storage Space. I had a very good experience there…read more Tamara, the manager was extremely helpful at fulfilling ALL my needs, some of which were a hair challenging,... The place is very clean and well kept. Glad I chose My Self Storage Space! I can't thank Tamara her and team enough!