Wonderful experience with affordable door. I have used Affordable Pest for years and have been impressed, so when I had an issue with my garage door, I decided to give them a call. The very next day, Rob showed up to help. Rob was polite and very professional. After replacing my broken springs, balancing the door, lubricating the hinges, and replaced the rollers.....he also offered to show me how to program my garage door opener with my vehicles. They are very reasonably priced & provide top-notch service. I would recommend them to my parents if they live close. Kb read more

Great service! I called on a Friday evening, and by 1pm the next day my garage door was fixed. The tech was very professional and replaced the broken spring on my door in under 25 minutes. All told, it was $199 for the fix, which I did not consider to be outrageous given that other services charge in the $200-300 range. He also recommended a couple of helpful maintenance tips for my door to help it last longer and provided pricing for a future replacement that will be needed down the line. read more

Description of work: The Torsion Spring broke on my garage door and no manual functions would work. Both my cars were stuck in the garage. A few minutes after I enlisted the service of Affordable Door through Angie's List, I was contacted by a very pleasant lady who immediately gave me two appointment times for the same day. I chose the earlier time. I was contacted very soon afterwards by the technician who told me of is projected arrival time. He showed up on time and was very professional . He finished the Torsion Spring replacement and was ready to leave within 35 minutes. This is a company I would gladly hire again. read more

If I could give them a negative star I would have. I set up appointment for 12/14/2016 between 3 and 5 pm. At 430 called to see where representative was in relation to being at my house. At first the rep that answered couldn't find my appointment. After looking it up and calling me back I was told they had called me earlier to reschedule. No call was ever received and no message was left. They simply were just going to let me wait at home without letting me know that no one is coming. This is a poor business practice to lie and to just leave potential customers in the dark. I left work early to handle the appointment. When a potential customer is prepared to spend several thousand dollars on new doors and a sale was lost due to this type of treatment, I am sure the owner of the company would not be very happy. Actually judging by the several years of this occurring the owner doesn't care. Don't waste your time. Easy decision to take my business elsewhere. read more

Had them repair a broken spring on my garage door. The service was very good they responded to my Home Advisor inquiry. The tech sent was very efficient literally took him about 20 minutes to do the repair. Would have given 5 stars but thought $250 was a little steep for a 20 minute job. Would definitely recommend them. read more

Called on a Monday to schedule appt for garage door repair on Friday between 4-6. Was told a technician would call 1/2 hour before coming. Was home by 3:30 on Friday, waited until 6:10 and called the company. I was told he would call me right back after speaking to the technician, waited another 15 minutes and finally called them back. Was then told the technician was held up on another job but would be available to come out in about another hour. No apology, nothing! I cancelled and called another company. What a waste of an afternoon! NOT RELIABLE. read more

TL;DR: FLAKY LIARS. AVOID AVOID AVOID. I scheduled an appointment for an estimate with Affordable Door ("AD") for 2 p.m. about a week in advance. AD called me back a few days later and asked if we could move it to 10 a.m. I said that would be fine and rearranged my schedule accordingly. I got a call from AD at 10 a.m. from Ramon who was the person coming out to do the estimate. Ramon told me there was traffic and things were taking longer than expected and that he would arrive closer to 11 a.m. I told him that was okay and assured him that I would still be at home waiting for him at 11 a.m. At 12:02 p.m. I get another call from Ramon. He said he was still coming but that the traffic is continuing to delay him. Ramon told me that he should arrive in 30 minutes. I told him that I would be waiting. I confirmed again that he was still coming and Ramon said he was. At 1:05 p.m. Ramon calls me again. More traffic, he said. It's going to be a while longer. Ramon suggests that I could just go out back and snap some pictures of the area to send to him. I told him that I had been waiting all day for him to arrive and had rearranged my schedule multiple times at his request. I reminded him that I had cancelled things that I had planned for the day and that at every juncture Ramon had assured me that he was still coming to do the estimate. I told him that I did not want to take the pictures and that I still wanted him to do the estimate today. He didn't seem happy, but he said he would. I asked again if he was coming today. Ramon again told me he was coming but that it would probably be another 30 minutes to an hour. I told him I understood that traffic can be bad but assured him I would be waiting here when he arrived. At 1:17 p.m. I received a call from AD. Not from Ramon but from April, one of their customer service agents in the office. April asked me if I'd like to reschedule. I told her I would just like to handle the appointment today as I had already spent the whole day waiting. I mentioned that I had only just spoken with Ramon who said he was still coming as he had been telling me all day. She told me Ramon was not coming and that we would have to reschedule. I told her that I didn't want to reschedule, but she said Ramon couldn't come. She said the word "sorry" but didn't seem it. I told her I would not be rescheduling and would find a more reliable company to do the work. I recommend that everyone do the same. I get that things come up and appointments have to be canceled from time to time. I just had service done by another company who had to cancel our initial appointment. When that happened, I got a call from the business owner, a sincere apology, and an offer for a discount on the service. AD could barely muster a "sorry." read more

Don't waste your time. Two appointments back to back had to be rescheduled at the last minute. Had to leave work early twice for no reason. Inexcusable! Save yourself the time and frustration. read more

Had a pleasant experience with Affordable door. Garage cable slipped off the drum or pulley system. Door wouldn't go up entirely and was going up crooked. Robert L. technician assessed problem quickly. Gave me an insightful and expert opinion. I hedged towards the cheap solution to restore the cable. With his 10 years of expertise, let me know that solution may be temporary. The true fix (swap and even out bar) cost me a little more but worth it. Up and working in an hour! Chuck read more

This is the second time I used Affordable Door. The service was just as good this time. One night I heard a loud noise when closing my garage door so I call them the next morning. I set up an appointment for that afternoon. The tech was on time and quickly diagnosed it with a broken spring. They replaced the spring at a good price and also checked both of my garage doors to make sure they were adjusted properly and lubricated them at no additional charge. That was a nice touch. read more

First, you should be aware that the claim on the website of "24/7 same-day & emergency service on all residential door repairs" only refers to the phone answering service. But I'll tell you my story and you can judge for yourself. We notice that the garage door had gone askew and would not close (even after disconnecting from the electronic opener). It was crooked and one of the wheels had jumped the track. A quick Google search turned up Affordable Door so we gave them a shot. They said they would be there the next day between 2-4. Around 4, I received a call that they were held up at another location and wouldn't get out until 7, but they could reschedule for the next day and they would take $25 off the price as a courtesy. Ok. Not ideal and my neighbors who are trying to sell their house are freaking out at our trashy looking door because they have open houses scheduled, but things happen. I get that. So far so good. The next day, at the scheduled time, they showed up, looked at the door and said that the repair would cost $195 to put everything back. They also cautioned that there was only one spring and it really should have two which they could install for $365. Over the past 10y, the door had only had one other issue, at which time the repair company replaced ALL of the rails for a total of $150. While I thought the $195 was high, I figured with the $25 discount I could live with it and then shop around for a place to do the spring work at a more reasonable price. I opted for him to simply get it working again. 15m later, the door was back on track. I tested it up and down one time and it looked great. I was very happy. Then he gave me the bill for $245. Apparently, they tack on an additional $100 as a "service charge". I am still not sure what that is all about. I was put off, but thankful to have the door fixed. That evening, when I opened the door, it jumped the track again! They promise a 6-month warranty in the contract that I signed when I paid. So, we called them back. The site says 24/7 service. It was 7pm. They said they'd get someone out. 30m later, we called back and were told, "Well, I sent an email. I guess I can send another one." Apparently, there was nothing more they could do. The next morning, we receive a voicemail apologizing for not getting back to us, but he had left early and didn't get the email, but would come back out after 2pm. We missed him by 5m. But while he was here, he put the door back on the tracks and we were able to close it. However ... when he called to say that he had completed the repair, he claimed that the door jumped the track because he believed it had closed on something in the way and that he wasn't going to charge us this time, but if he had to come back, he would charge us! But whatever, the door was now fixed. Or so we thought. That evening, around 7pm, we opened the door to take the garbage out and ON THE WAY UP, the door jumped the track! There was nothing in the way and it didn't close on anything; it was simply not properly fixed. Of course, now there is a huge storm coming and we can't afford to leave the door wide open all night during the storm. So, we call them back, citing the 24/7 emergency service promised on the website. They said they make some calls. They called back at 7:20pm and said, "Unfortunately I don't have any trucks out there tonight the last appointment we give out is between four and six." Frustrated and worried about the storm, we unhooked the door from all cables and with a neighbor's help were able to get the door mostly down, albeit crooked. The next morning, they called back and said that it was our fault for not opting to replace the spring and until we did that, the door would never operate properly. I have since learned that this is a complete fabrication and not only that the springs have nothing to do with the problems we were seeing, but also that it is not possible to tell if the spring is about to fail until it actually fails. Giving up on Affordable Door, we found someone else (The Door Doctor) who came out the same day, replaced some hinges and a roller, and even threw in a new remote for a total of $200! We will be following up with Affordable Door on their Money-back guarantee on the signed contract, which states that they will make every effort to satisfy the customer and in the event that the customer cannot be satisfied, we can send a written request for 1/2 of the charges to be returned. Hopefully, they will honor the refund and I will be able to follow this up with at least one positive thing. read more

Set up an appointment for them to come give me an estimate for new doors. They set my appt. for Saturday - I was given a window from 2pm to 4pm. At 4:15pm, I called and asked where they were - they took my info and said someone would call right back. 30 minutes later, I called again, and asked for an update. All she could tell me was that she couldn't get a hold of the crew. Needless to say I cancelled the appt - she assured me someone would call me to follow up on this - you guessed it - I haven't been called back. I would have given them zero stars if possible - don't waste your time calling them. read more

Yesterday afternoon I had difficulty getting my garage door to open. Affordable door was the 2nd company that I called for a quote. They gave me a time Window of 4-6pm and arrived at 5:30 even though it was in the latter part of the Window. The worker who arrived did a great job explaining the problem and completing the work that day. I would recommend this company and say I had a very satisfying experience. read more

Great customer service and seamless installation. I purchased a garage door in Hyattsville, MD and would definitely use them again.

My garage door spring snapped and I couldn't get my car out of my garage. So I needed someone quick. I looked on Angie's List and Affordable Door had over 300 reviews and an "A" rating. I called at 1pm and they said thy would be there between 3-5pm and would call 30 minutes beforehand. At about 3:30 I get their call. They are very courteous and quickly identify the issue and give me prices for 3 alternatives. I pick one and they begin work. They are finished quickly and the job is perfect. Additionally, after they left I was reprogramming my husband's car's remote and I had a question. I called the guy back (after he'd already left) to ask him how to do it. He helped me out and it worked. Would definitely use them again!! read more

When I tried to leave the house, my garage door would not open. I called Affordable Door and spoke to Staci. She was very helpful in getting me an appointment THAT DAY. Rob came out to the house and explained everything to me. I chose the items I wanted to have installed. Joel and Mauricio did the installation. I had a 20 year old garage door opener and now have NEW garage door opener that works like a champ. I am very, very pleased with the professionalism, courtesy and customer focus exhibited by everyone involved -- Staci, Rob, Joel and Mauricio! What started out as a bad day -- garage door failing to open and freezing cold outside -- turned out to be a GREAT day -- new garage door opener that works PERFECTLY! Affordable Door SAVED THE DAY with their GREAT PEOPLE and GREAT PRODUCTS! read more

I have a huge garage door that went off its track and was a disaster. Robert Vesely from Affordable Door came out in a few hours, sized up what was needed, and had it repaired in no time. I've been through three of four garage door companies in this area, and this guy was absolutely the most knowledgeable and professional garage door technician I've ever used. If you want it done right, this is the guy to call. read more

I needed to replace my garage door. Interviewed several contractors and did thorough price comparisons. Very pleased that I selected Affordable Door from Angie's List. Prompt, courteous, and knowledgeable. No one else showed up with actual samples of the door color options, not even at Lowes or Home Depot. The system I selected was installed within 24 hours, and I already love the look and new quiet belt system. Great job of going through every single detail, including the options for openers. I got a great product and service for a competitive price, very pleased. Very responsive and kept in touch to validate appointments. I highly recommend Affordable Door for your garage door replacements. read more

Just got a door installed. Fantastic service and professional. No complaints regarding this company. Recommend them if you are looking for garage service. read more

Being located in Northern Virginia, this company doesn't have to earn customer business. There will always be another sucker they can treat poorly if you smartly choose another vendor. From the manager on down, these employees don't care about you. They don't keep promises, appointments, and they don't return calls. It's like a full time job being as incompetent as they were with my garage door installation. I felt like I was on the TV show "Punked" but Ashton Kutcher never showed up (and neither did my technician). BTW, all the 5 star ratings for this company are fake. If you are unemployed, unskilled, unwilling to work, and kind of a jerk, I'd recommend that you drop them your resume. You'd fit in well at Affordable Door! read more

Mauricio was very kind and professional. Arrived promptly the same day that I called, found and fixed all problems quickly and for a truly great price, very pleased! read more

We had an popped hydraulic spring and knew we needed it fixed. I shopped around and wasn't willing to spend over 500 on this knowing it was a common problem. I called affordable door and made a same day appointment. Unfortunately, something went wrong with their system and they didn't make it out. I called and they showed up early the next morning. He quoted me and fixed it within an hour maybe less. I'm very pleased with his work. He informed me about our motor. I will definitely be using them again for all our garage door needs. read more

Horrible customer relations. They got my number from home advisor and will not stop calling. She calls multiple times a day even the morning hours when I'm sleeping. read more

Affordable Door was recommended to me by Home Advisors. They came early and get the job done perfectly at a very reasonable price. Thank you, Affordable Door! read more

My garage door needs to be repaired in a cold date. I was in a rush and found this company from our county best-rated guide and called in for an appointment. The technician showed up on time and checked the garage door. Told me it would cost $325 to get the door fixed. I was at the pressure to get the door fixed asap so I had no choice but agreed. They just rewired the line and fixed one part. After that told me to add $49 service call. I later checked online and compare the service price. I feel they overcharged for their service although they named themselves affordable. I do not recommend this company for future service. read more

Affordable Door just built and installed 2 custom, insulated garage doors for my new garage, and dealt with issues like 2 openings with different widths and heights, as well as a low hanging ceiling. They showed up like clockwork, installed everything in an efficient manner, and left us with a gorgeous new front of our house! The doors operate ultra silently! (We're still amazed) We love having the outdoor keypad to use/ or the 2 remotes we hold in our cars, The ceiling motors are silent and have lights that pop on whenever anyone enters the garage. Everything works perfectly. What impressed us the most however was this company's attitude when a potential problem arose. It turned out that with the low ceilings, we'd lose the use of a breezeway door, since the ceiling rails would block the door to the tune of 3 inches. No one could have noticed that in the planning stages, but Robert came to the rescue. Affordable Door had their carpenter reverse the doorway, putting in a brand new door frame at their own cost, so that the existing door would now open OUT and we'd be able to continue to enter the garage from the breezeway. The carpenter did a stellar job. All told, we'd not only use them again, I wouldn't consider using anyone else. read more

Being late for the estimate was okay given the phone call and warning. However, technician finally appears, spends a few minutes, and asks me what my budget is before even discussing his own pricing (?). After explaining the need for an immediate installation, well over one week passes by with no estimate received, no phone call, and no email. I guess my money is not welcomed by them, maybe I'm not 'worthy'. read more

This company simply doesn't care about your business. If they can't up sell, they don't show up for appointments or call or anything. Call academy door--MUCH better! read more

Called for replace spring of garage door. Service guy did not come as scheduled time frame and did not give us call ahead of time. I have to call the office to make sure if they are still coming. I have given an detailed description about the problem and ask for quote. The office did not want to give me the quote also. Later on, the service guy told me that the cost to replace two springs was about $385 not including the charge for service call! The charge is much higher than other companies. This is not an true affordable place to get door fix. read more

Service was great. Door repaired quickly and at a great price. I have used them in the past and have always been treated great. They have also done work at my parents house also. I highly recommend. Thank you. read more

This is one of the few if any service providers I've encountered that beats the ETA for service arrival. They've also never charged a premium for off hour or weekend visits. Good recommendations, great work read more

I should have read reviews before I called. Yesterday I was told they would be here between 4 and 6. At 6 I called and was told it would be 7. Since that was too late, I asked for an appointment today. I was given between 2 and 4. No one ever showed and all the call center could do was have someone paged. Needless to say I never got that call either. Terrible. read more

Our old wooden garage doors were warping and rotting so it was clear that they needed to be replaced. Rob came and gave a very reasonable estimate and threw in freebies that other companies probably wouldn't. We definitely got more than our money's worth as we now have two beautiful garage doors plus extras. Affordable doors even gave us a free upgrade to a slightly better class of door then the one we originally ordered. We would gladly recommend affordable doors to anyone who needs a new garage door or opener. read more

When a spring broke on my garage door, making it impossible even to open it manually and use our car to get my wife to an urgent medical appointment, Affordable Door sent a service team within hours to fix the problem. They quickly replaced the springs and addressed other issues as well, enabling us to make the appointment. We really appreciate the firm's flexibility and professionalism. read more

Garage door spring broken today (Saturday), effectively trapping my car inside. I called Affordable Door (found them on AngiesList). A techician was at my home in 30 min, replaced the broken spring, plus the other spring at a reduced price. We also purchased the complete tune up and safety check. He worked efficiently, got the job done and was gone in under an hour. Completely satisfied. read more

Made an appointment for my garage door to be fixed. Technician never showed up so I called the company to inquire and was told that the technician was running behind due to weather...mind you that I had been out running errands in such weather. I rescheduled as I needed to head back to work. The day of the rescheduled appointment yet again I am left waiting for a technician who never appears only to be told that he can arrive several hours later. I stated that I can no longer keep calling off work to wait for technicians who never arrive and would find a company who would actually do the job. I hope that by writing this I can spare others from wasting their time waiting for people who don't even have the consideration to call and say that they are running behind. read more

They showed up to appt time as scheduled for installation of replacement garage door. And the price was as expected. The only issue was the incorrect handle was installed with the door. We called and they came out and replaced it without issue. read more

I had the pleasure of working with Rob Vesely, a Senior Service Manager. He was great to work with, very honest and knowledgable.

I called with an emergency on a Saturday morning. The serviceman arrived an hour later. He explained the details of the problem and what was needed to make the repairs. He gave me the estimate before he began work. He completed the job in very good time. He was courteous and efficient and I will not hesitate to call on Affordable Door again. read more

I shouldn't even give this company a star! Very unprofessional, I had to call several times to get them to come out and fix my garage door. So much for the "Emergency Service", NO THEY DON'T! They do NOT come out for emergencies, infact, they have a oporater that tells you she's sent an email to the manager and they will call you back. NOPE! Or I get... "we'll be out first thing in the morning!" NOPE! I get a call around 8am, saying we'll be out between 2pm and 5pm! ARE YOU SERIOUS! There was a BIG STORM coming and my garage door would not go down and I was told I had to wait until morning. I work from home and had thousands of dollars worth of product being stored in my garage and I had to wait until morning?? They don't care about the common person or another business. I would NEVER recommend this company! I've said enough bad things and won't touch on how unreasonable their pricing is! RUN PEOPLE RUN from this company! read more