Noah did an excellent job replacing the springs, pulleys, and cables? Very fast response time and he was done in no time flat. Highly recommend. read more

I submitted an online request for a quote, and I was surprised to receive a phone call from the company the very next morning at 6:59 AM. This was a call to my personal residential phone, not a business line. Calling a customer that early for a non-emergency sales inquiry feels highly inappropriate and unprofessional. Most people are either still asleep or just starting their day at that hour, and it reflects a lack of basic courtesy and awareness of reasonable calling times. I understand the importance of prompt follow-up, but there should also be some level of professionalism and respect for customers' personal time and privacy. A call during normal business hours would have been much more appropriate. read more

I had a great experience with Affordable Door for my garage door repair. My spring was broken, and they responded quickly. Herson arrived on time and was very professional throughout the whole process. The service was fast, the price was fair, and everything was fixed efficiently. I really appreciate the quick turnaround and quality work. I would definitely recommend Affordable Door to anyone needing garage door repair! read more

Affordable Door - The spring after was change - Garage Door Services Near Me - Springfield, Virginia

David (our technician) was wonderful. Excellent communication. Excellent service. Lightning fast response. We had a wonderful experience with this company from the first phone call to the completed repair. Highly recommend! A+++++ read more

We had a new garage constructed on Capitol Hill and needed a large, 18-foot-wide garage door. Michael, and really everyone at Affordable Door, was super helpful ... and the price! We got estimates from FOUR other suppliers and not only was our door affordable, the customer service and technical support couldn't have been better! read more

I had a horrible experience with Affordable Door. I asked Affordable Door to replace my old Genie garage door openers with new Genie garage door openers that I had purchased through the military Exchange. They agreed to do the installation. The first installer (David) had a bad attitude, was rude to me, and told me the that the screw-drive Genie garage door openers were garbage. He said that I should have bought more expensive belt-drive Liftmaster garage door openers from Affordable Door. He insisted that his installation was perfect, but the new garage door opener screw segments separated the first time I tried to close one of the doors, disabling the garage door opener. This happened several more times. It took five different visits from Affordable Door installers (and two different consultations by me with Genie Customer Service) before the garage door openers were properly installed. read more

You have pictures from your service agent, and during the estimate visit, he claimed that I needed an entirely new unit. However, I consulted other companies who inspected the situation and determined that it simply needed realignment, with no new parts required. It seems to be a common practice to upsell services, and I'm uncertain whether he was genuinely unaware of the issues, only capable of replacing the whole system, or simply unwilling to do the job correctly. For others who might read this: the good news is that they offer free estimates, but the bad news is to be cautious of potential upselling. I believe that a one-star rating will eventually reflect the service provided, and I noticed that you have received more than one. I would be willing to discuss my experience with an owner or manager, as I cannot recommend Affordable Doors based on what I encountered. Dr. E. Marits read more

Beware of this company! They demand extra money from you when you've paid your full balance already, then ghost you and refuse to give it back! Avoid this company if you want to steer clear of unnecessary stress and lost money! I paid in full for my garage doors in May, and the installation took place in August. However, during the installation, the technician insisted that I owed additional money. He repeatedly showed me a tablet "proving" the extra charge. Unable to locate my copy of the contract at the time, I reluctantly paid the amount, thinking we could sort it out later. Shortly after the technician left, he called to inform me that I was correct--I didn't owe any additional money. When I asked him not to deposit the check, he told me that he had been instructed to immediately deposit my check after receipt. However, he said he would contact the main office the next morning to process my refund. Since then, I've contacted the office, the general manager, and a sales representative, all of whom confirmed that they were aware of the extra payment. It's now been over a month, and despite numerous assurances and promises that a check is on the way "tomorrow" or "at the end of the week", I still have not received my refund. Both the general manager and the owner have ignored my calls. Attn David and Jason Fields - I've reached out multiple times regarding the erroneous payment you collected over 30 days ago. THIS NEEDS TO BE RESOLVE IMMEDIATELY - PLEASE RESPOND. read more

Total Rip Off!! Affordable Door came to repair garage door Dec 2024. I decided to get replacement doors and was informed that I had to put down a deposit. After researching others; I changed my mind two days later. Two managers will not/have not returned calls or answered emails for the refund of my deposit. To make matters worse, the repair that was done in Dec (not even 60 days ago), is now broken again. "Service you can trust, guaranteed" which is on their website, is a LIE. Unbelievable!! They will not willingly give back funds for a job they NEVER did. I wouldn't be surprised if someone decides to take them to court. Keep track of all correspondence, I have. DO NOT USE AFFORDABLE DOORs read more

By far the most unprofessional company I ever encountered. They took my deposit quickly but when it came time to deliver first I kept getting excuses, then I was straight up told by Mike Kyle he didn't know how to create a work plan, he needed my help to draw the designs, then after two weeks they straight up ghosted me. I had to go through my bank to get a refund. This company is a total scam. read more

Needed some repairs to our garage door when moving into a new residence. Affordable Door had availability the next day. Technician was right on time and got right to work. He was very willing to explain the work that he was doing and pointed out some safety issues that he was able to take care during the service call. We needed support struts and glass to repair previous damage and they were able to order and repair the next day. He even helped me program my garage openers and explained full functionality. Very satisfied. Highly recommend. read more

Affordable Door did a fantastic job replacing my overhead garage door motor with a side mount motor and updated spring. Their prices were reasonable and communication was great. They called when they were on their way, and arrived when they said they would. Dyvontae did an awesome job, was very professional, extremely knowledgeable, and efficient. Great job Affordable Door!!!! read more

After researching a variety of companies to determine a fair and reasonable price to replace two garage doors, I decided to use Affordable Door. The website was easy to use to make selections and view how the doors would look on my garage. After making the selection of type of doors and colors, I placed the orders online. Calling Affordable Door to make some adjustments and work with them while the HOA was approving the modifications to my home was easy with no fuss. The doors were in stock and the installation date was established. The installation seemed to have gone well and only took a few hours. A few weeks later, I was having one of the garage door openers worked on, which was installed by another company. The tech pointed out several flaws in the installation which were evident to anyone but a layman, like me. One of the doors was installed with a tilt to one side and the other door was installed with a large gap between the door and the track which causes it to have a precarious connection to the roller. Also, with these types of doors, a seal is needed which means the door frames need modification. The seals were installed without modifications to the doors which actually takes away some clearance for car entry and departure. I called Affordable Door to set up an appointment for the corrections. The rep provided a time and I mentioned I had to check my schedule for the time she provided. After checking, I said the time was acceptable. Here comes the day when the tech is due to show and, lo and behold, no show. I called Affordable Door to determine what happened and was told I cancelled the appointment. Totally incorrect. Why cancel it without rescheduling? Needless to say, if I had not called, I would have been left hanging with an unacceptable door installation. I asked the rep to put me on schedule which was not a time which is totally what I wanted. The work needed to make the repairs on my garage doors will take a few hours so end of the day appointments are not ideal as I suspect the techs are rushed and probably overworked. Also, it seems they only schedule appointments for 0900-1200 and 1500-1800. What happens 1300-1500? Recommend more flexible scheduling and FOLLOWUP with appointments. Sales reps, two thumbs up. Scheduling and installation, jury is still out on this one. read more

Do not use this company! I paid them 50% of the total cost as a down payment. They now won't get back to me to do the simple panel replacement and when I've called to inquire about it, they've never called me back. After over a year of calling, I asked for a refund which they refuse to give. I've reported to the Better Business Bureau and they wont' respond to them either. read more

Rate the service as a 10. The technician (Mauricio Villatoro) was very knowledgeable and efficient. I would highly recommend service from Affordable Door. The job was done perfectly. No stress. Thanks. read more

Great service, explained the repair and provided it quickly and with professionalism. Fully recommend!

Excellent fast garage door service. Our garage door would not open, spring had broken. Technician arrived on time, was knowledgeable and did a great job. Pricing seemed very reasonable. This is the second time in 7 years we've used Affordable Door and couldn't be happier. read more

One of my garage doors sounded noisier than usual and I was concerned that the motor might be damaged. It was easy to get an appointment, and the technician called ahead to let me know when he would arrive. I met him in the garage and opened the door so he could listen to it. He told me the chain was making the noise. There was no problem with the motor. He said I could replace the chain with a belt, which would be quieter. He greased the chain, oiled the hinges, and offered me a service contract. When he was ready to leave, I noticed that the light was not working, and he came back and replaced it. He was knowledgeable, pleasant and friendly. The price seemed fair, although I did not get other estimates because this was the company that had installed the doors. read more

Great quick service at a great value. Recommend Affordable Door for any needs in Northern Virginia.

We highly recommend Affordable Door. They are prompt, professional, knowledgeable and do a wonderful job. They installed our garage door opener and reconnected all our apps and vehicles to the new opener. They definitely go above and beyond. Thank you. We highly recommend them. read more

My garage door opener had broken and it was a real pain pulling on the emergency door opener to open and close the garage door. My brother recommended Affordable Door and said they had replaced his garage door opener. He said they were super nice, prompt on getting out to him, and he really liked his technician. I had the same great experience. I called and they made my appointment within a couple of days. My technician, whose name was Robert was super nice and did an excellent job. My garage door opens smooth as silk and quiet as a mouse. There is a light that turns on by motion sensor and stays on to give you plenty of time to get in the house. The technician answered all of my questions, even after he had left and I ran out to his truck to ask him for help with a last minute question. I highly recommend this company and love what they did for my garage. Ask for Robert, he is a real gem. read more

Affordable door promised delivery of a new door in 4-5 weeks. When asked if it might take longer, the response was "I don't know any reason why it should". After 4 weeks, I sent an email inquiring about delivery and received no response. At 5 weeks I called the office and was informed that it will be 12 more weeks! These people are not to be trusted. read more

My garage keypad would not work in cold weather. I am a female senior citizen. I know how unsuspecting and naïve women look to contractors, especially older ones! I am a student at YouTube University. I consult YouTube when something goes wrong or there is something that is simple enough that I could fix, and save lots of money. I concluded that my problem may be with the keypad. I called Garage Door. I told him about my concerns with the keypad. He when straight to the garage door opener which was mounted on the ceiling. He told me that it was installed in 2011 and that it needed to be replaced. I said okay. I asked him the cost and when it could be installed. He said $600 and he could replace it the next day. I agreed. It took me 2 minutes to reconsider. It seemed as though something was a little off. I canceled. I remembered that he never even looked at the keypad. He ignored my concerns. I wondered if he was trying to get over on this female senior citizen! I wanted another estimate. I called O'Brien Garage Door (5 stars). If anything happens to my garage again, they will be the ones that I will trust to be fair and do a good job. Their service contractor first went to the keypad. He checked out the new keypad that I had purchased. He tried to get that to work. It didn't. He told me that I had the wrong keypad. I asked him if he had a match in his truck. He did. He programmed the keypad and my garage door worked. The total was a reasonable $127. It was the keypad just as I first thought. Since I have been dealing with contractors for years, I am very skeptical. Many are out to upsell you with things that you don't need. All I say is, Buyer Beware! read more

They were very professional in every way replacing our garage door. Free estimate from sales rep, David, who was knowledgeable, easy to work with,and provided estimate of time of install (quick due to items being in stock). Also, David provided suggestions and help on others aspects of the garage (replacing broken spring before door installation). Techs were efficient and organized and did the complete job in record time. Also, they provided other information to help maintain door and fixed garage door opener (no extra cost). You want a great company to fix or replace your garage door? Affordable Door is the one. read more

Affordable Door charges $575 for convert Torquemaster to Torsion，while many others charge only $350. Affordable Door is not affordable, they charge $75 for estimate while other offer free estimate. Avoid this company. read more

NICE PRODUCTS BUT BAD BUSINESS. I used affordable door to replace my double garage doors and trim in August 2022. I found their website during my research phase. They had good products, were responsive, a very nice man (Dyvante) came out to give me options, and gave me a competitive quote. Within 2 months, they returned and installed the doors and trim. The workers were nice and professonal, the installation was completed in a day, and the products were good quality and worked as advertised. WHY THE 1-STAR?? They billed my credit card twice for the final payment. Everyone makes mistakes, but they didn't return my emails or texts, or call, and they didn't correct the mistake when contacted by my bank. So they've collected an extra $2612.50 for the project. Now I'm forced to go the BBB and then small claims to get the money back. BOTTOM LINE: THEY DID GOOD WORK, BUT IT'S NOT WORTH THE EFFORT IF THEY ARE EFFECTIVELY STEALING FROM CUSTOMERS BY NOT CORRECTING SIMPLE MISTAKES. read more

I scheduled an appointment with Affordable Door to get a quote to repair my garage door. The problem that I was having was that the door would not close when the button was pressed unless you held the button throughout the closing process. Upon setting the appointment, I instructed the contact person that I would prefer a 2 hour arrival window, between 10:00 am and 12:00 pm which she acknowledged and confirmed. On the day of the appointment, the service person called twice around 8:30am, neither call which was answered by me because I had not yet fully awakened to begin taking calls, which is why I requested a 10:00 am window for arrival. After a somewhat persistent knocking, I somewhat reluctantly, and with a bit of frustration opened the door to the Affordable Door service person who had decided to come an hour earlier than scheduled. I set the appointment for 10:00 am for a quote and the service person arrived at 9:00 am. I informed the service person that the appointment was not scheduled until 10:00 am, to which he stated that he called, as if that somehow outweighed the fact that I requested and was confirmed a specific time block. To which I responded, yeah, but I didn't answer! Reluctantly decided to let him take a look since he was there, expecting to receive a quote as requested. I demonstrate the problem with the garage door and he says it's the sensor and immediately walks over to adjust it without telling me how much this adjustment (which took every bit of 15 seconds) is going to cost me. After which he pulls out his touchpad and says that will be $75.00. To which I was strongly taken back because for starters, the appointment was supposed to be for a "free quote" as advertised through Home Advisor. Which he never provided. Furthermore, he never asked if I wanted him to make the adjustment, nor did inform me how much it would cost to do so. He simply and quickly I might add, walked over and made the adjustment and that was it. After I refused to pay and requested he call his office to confirm the purpose and expectation of the appointment, he stated with frustration " that's okay, you don't have to pay, I am tired of you" and left. Shortly thereafter, I got a voice message from Crystal of Affordable Door claiming that the service person had indicated that I refused to pay for the service. I called her back and explained the scenario and she then put me on hold for 5 minutes to call the service person I guess. She then returned to tell me that because service was rendered, I have to pay. She further proceeded to offer a mild threat that I have 30 days to pay or they will send it to collections. I have used several contractors from Home Advisors over the last few years and this is the absolute worst experience I have had. I have no problem paying for services that I receive when I have been given the opportunity to authorize it and agree to the cost, however, I refuse to be manipulated or bullied into paying for just cause. Needless to say, I will never do business with this company again. Not worth 1 star but had to select at least 1. read more

Bought my first set of garage doors with Affordable Doors and would definitely recommend them to others looking to purchase or replace their doors. The price for the products, service, and warranty are unmatched. They offer amazing customer service (shout out to Jimmy and Erica!), keeping track of my door order, delivery, and install. The installation itself went smoothly and I'm very happy with everything. I know if I need service I'd feel super comfortable calling them and that it'd be covered with my warranty! read more

I called a couple of places to get a quote to have a new motor replaced, meaning parts and labor. When I called they gave me a higher quote than the other places so I said I'll go with the other company. Michael who works there called me a couple of hours later and said they could match it. I asked about the warranty for the motor and he said 5 years and 1 year for the labor. Spoke with him twice on the phone to confirm and he was adamant they could match it. Scheduled an appointment today between 12-4pm. It's 3:00pm and haven't heard from them. Called and just happened to speak with the supervisor, Gideon and he said I was mistaken. He said there was no way they could match the other company and as a matter of fact, the quote was just to install the motor. No apology but rather a matter of fact. I don't normally complain about a company but this is one of the worse place I've ever dealt with. All lies and no apologies. Please take my word and don't even call them if you are looking for honesty and integrity from a company much less an apology. **STAY AWAY FROM THIS COMPANY** They got one star because Yelp won't allow 0 star. read more

My spring broke last night at 5pm, I called and Mauricio was hear this morning by 10am and replaced. He mentioned that he was going to write on the receipt he recommended at some point replacing the roller balls on sides of garage door from the hold metal ones...no pressure, but I went ahead and said if you have them please just do now since you are here....which he did. Very nice guy, and as far as the price, I have nothing to compare to, but it seemed fair to me and was worth it since he was at my house so quick and did a nice job! read more

I needed a new garage door since I ran through mine. I was looking for something nicer and they recommended something that was not even on my radar. It was called an Avante frosted glass door. I picked it and they installed it and it looks amazing. read more

My 40 year old garage door motor finally died. I called these guys and they gave me an appointment right away. Jimmy, my technician, did a great job. He encountered some challenges with the door after installing the new motor and did not leave until everything worked perfectly. A great work ethic! Would highly recommend these guys. I think their price was reasonable and the service was excellent. What more can you ask for. read more

Wanted a new garage door. Everything at Home Depot was not right color or would take 8+ weeks to order. Got Affordable Door recommendation off Home Advisor. Loved that they communicated via text. Not thrilled I needed a guy to come out but employee came out I think the very next day after I asked. He was very chill, showed me what they already had in stock at their warehouse. Had exactly what I needed. Due to a cancellation they offered to install it The Next Day! Which I couldn't do because of work but their next availability was maybe 3 days later. Guys showed up (though they didn't call when they were en route which bugged me slightly) and set it up. There was some issue with the new door not closing 100% so they had to return next day to switch out a part but after that it looks amazing! Super easy company to work with. I don't do Yelp reviews but thought I would for this one since I had a good experience. read more

Mauricio came Friday and gave us an estimate to replace our garage door and opener. It was a reasonable price. He was very nice and professional and told us that they could come over by Tuesday morning the next week to get everything installed. Fast forward to Tuesday around 10 and I call Affordable Doors to confirm that someone was coming to install our door and opener but find out that they didn't put us on the schedule for that day...kind of upset that we were forgotten and we had cleared that day out to make sure we were free for them but in the end we had to reschedule to a later day in the week. In the future, definitely should call a day before to make sure you are scheduled and that someone will be coming to do the job on the day you expect it. The work they did was very professional and fast. Mauricio came by himself to get everything installed and he was able to do it in three hours. read more

Jason Fields is the owner and not a very nice person. I had Affordable door come out in August to repair the door frame. Quote was 853. When Carlos came out, he stated the whole door frame needed to be replaced. Quote was 1500. The the frame was replaced and door re-hung. There is now a gap at the bottom of my door where the panel is not flush with the weather stripping. I've been back and forth with this company requesting that the owner come out and take a look. When he finally called, he was very defensive and tried to tell me that it's my door. That they don't do crappy work. However, there is a gap in the bottom of the door that weather can get in. He tells me that all doors are this way. When I asked him to come show me where on my neighbors door there is a gap like this one, he said "we didn't install your neighbors door". He was rude, didn't care that I was unsatisfied and I refuse to work with him any further. Be very careful when working with this company. They say that they have 100% guarantee, but when you tell him you are not satisfied, he refuses to stand by his work. 3 months later, I now need to find someone who can come fix my door. read more

Our Technician Devonte was very professional and knowledgeable. The company's office was very polite and I definitely recommend affordable door to my friends and family. Keep up the good work guys! read more

Late for the estimate, but they did let me know. The guy was nice enough, but you could tell he was in a hurry (it was after 5:30 pm) to get home. Measured, but didn't write anything down. He didn't show me any samples. Gave me the same brochure I received earlier that day from a different company and the quote was $1000 over what the other company quoted. For the exact same product and service. read more

Great service! I called on a Friday evening, and by 1pm the next day my garage door was fixed. The tech was very professional and replaced the broken spring on my door in under 25 minutes. All told, it was $199 for the fix, which I did not consider to be outrageous given that other services charge in the $200-300 range. He also recommended a couple of helpful maintenance tips for my door to help it last longer and provided pricing for a future replacement that will be needed down the line. read more

Wonderful experience with affordable door. I have used Affordable Pest for years and have been impressed, so when I had an issue with my garage door, I decided to give them a call. The very next day, Rob showed up to help. Rob was polite and very professional. After replacing my broken springs, balancing the door, lubricating the hinges, and replaced the rollers.....he also offered to show me how to program my garage door opener with my vehicles. They are very reasonably priced & provide top-notch service. I would recommend them to my parents if they live close. Kb read more

Description of work: The Torsion Spring broke on my garage door and no manual functions would work. Both my cars were stuck in the garage. A few minutes after I enlisted the service of Affordable Door through Angie's List, I was contacted by a very pleasant lady who immediately gave me two appointment times for the same day. I chose the earlier time. I was contacted very soon afterwards by the technician who told me of is projected arrival time. He showed up on time and was very professional . He finished the Torsion Spring replacement and was ready to leave within 35 minutes. This is a company I would gladly hire again. read more