Door Doctor installed a replacement garage door spring for me with a five-year warranty in August 2022. It failed in July 2025. Their technician replaced this spring with the same type (250 lb. x 32 spring), but he indicated that given the weight of the wooden door, a heavier spring should have been installed back in 2022. (A 262 x 40 lb. "High Cycle"). I have written Door Doctor multiple times including certified return receipt to have the proper spring installed, but they have yet to contact me and resolve the issue. Dave read more

I'm really disappointed with my experience with Door Doctor. The initial appointment and quote process started off well, and I was genuinely interested in moving forward with them for a new insulated garage door install. After requesting an updated estimate( since the one they sent me had the wrong color) and asking for the door color to be changed to white, I was told I would receive corrected pricing and additional information/photos. After hearing nothing back, I personally followed up by phone and was told Alex would contact me later that same day. Unfortunately, I never received a call or email. At that point, I even reached out directly to Norris, the technician who originally came out to measure my door, because I still had his number from when he called before the appointment. I explained that I was disappointed with the lack of communication, and he responded saying he would have Alex call me. Once again, no one ever followed up. For a project that costs thousands of dollars, communication and follow-through matter. I understand companies get busy, but repeatedly promising callbacks that never happen is frustrating and discouraging as a customer who was ready to move forward. At this point, I'll be taking my business elsewhere. read more

Door Doctor's Norry came to the rescue twice in 2 months for us. 1st was our fault (something got stuck and broke the cable). 2nd was end-of-life of a spring. Prompt same day service and Norry did a great Job fixing and teaching me how to maintain the garage for optimal lifespan. Highly recommend Door Doctors! read more

Door Doctor - Garage Door Services Near Me - Sterling, Virginia

Door would not open. Came out promptly. Field the problem. Tech (Norris) explained problem. We have used Door Doctor in the past. Highly recommend them read more

Contacted Door Doctor to get an estimate for a new garage door opener. Victor came out pretty quickly to my house and seemed like he was most familiar with expensive bells and whistle models. When I told him that I researched the options and am interested in a loud chain drive opener, he laughed and said "well, you're the only one!" Not the nicest reaction! He then left me a brochure for an expensive belt drive opener and said that he doesn't personally provide estimates, his company will send it to me. Never heard from them. Not a good experience. read more

Showed up on time, fixed the broken spring quickly, and actually made the whole garage sound much quieter and smoother! Better than expected, easy day. read more

I am so grateful for this company. The day before Christmas, my garage door broke without warning. Alex was able to quickly get someone out to my home to fix my broken garage door, which held my car trapped inside, so that I could pick my kids up from school on time. I was so impressed with their service, and with how quickly they worked to help me. If not for them, I don't know what I would have done. The technician that arrived was efficient and affordable. I can't recommend this company enough. read more

Norri is the best!!!! Give him a raise before another company steals him away!! So professional and knowledgeable , even when I, the customer thought I knew what to do, he let do it wrong and politely showed me the right way! And yes the customer is always wrong! Norri needs a raise and be out in a manager position because he is so good at showing people how things work and knows his job!! Please let me know if you need any more info to help him and thank you Door Doctor for hiring him!!! read more

Fast response and arrived promptly. Complete in timely manner and priced reasonable. Yoni was tech and very knowledgeable. Easy payment method. Five stars would highly recommend . read more

Johhny from Door Doctor called and came on-time. He got to work and finished quickly. We talked about the job and technical specifics (I'm an Engineer); he is very knowledgeable about doors, springs, etc. Price was right, with better warranty than other companies. I recommend DD, and will use again! read more

Door Doctor - Garage Door Services Near Me - Sterling, Virginia

I reached out at 6 PM and immediately got an estimate. 45 minutes later they were on site to fix the problem. Insanely fast response, great work. I will definitely use them again. read more

Don't hesitate to use Door Doctor! I had to make some quick calls to find someone who would come out right away because one of my garage doors was in operable. The gentleman I spoke with was professional and helpful. He was very kind in helping to take care of the problem for me that same day. The technician who came out was kind, courteous, professional, efficient, and thorough! He didn't make nor leave a mess. I never felt they were trying to upsell me anything, nor did the technician say I needed things done, of which I didn't. I value their sincere concern and honesty. I will be reaching back out to them this spring because I'd like a new garage opener for the other door. I do honestly recommend them! read more

Door doctor is highly recommended for its reliable service at a very reasonable price with a guarantee that can be counted on. One of our garage door spring was broken, so we called door doctor for service. They sent a technician the next day, and the technician was courteous and professional. The best part - they charged for labor but not the springs, since the springs are still within their five year warranty and we had no idea. read more

When my garage door spring broke, my car was trapped in the garage and the unlock on the garage door wasn't working, so I needed someone out as soon as possible. Door Doctor came out first the next morning. They texted me exactly when they were going to be there, got right to work unlocking the door and replacing the springs. They had quoted me the fixed price for the repair on the phone the night before and held to it. Took about 45 minutes in total, very happy with the service. read more

Very impressed with Door Doctor service. They asked what the problem was and I was given a quote right on the phone. Their tech Ismael came and diagnosed the problem and he was forthcoming with what needed to be replaced and what the higher total cost would be. Garage door was fine after the spring replacement. Happy with the work done and with a three-year warranty to boot! read more

Pre-covid had them do an estimate to replace the garage doors on our new to us home. The doors on the home are original and were literally falling apart and the prior owner(s) had done all sort band-aid fixes to the rotting panels. Dr won in a 5 way shoot out but I paused the project for more than 1 year. Recently contacted them again and they updated the estimate since door prices had gone up. They were busy but courteous. Had to order the doors since I think everyone is doing home improvement projects and waited maybe 3 weeks. Just got them installed today, came in the time window they said. The work took about 3 hours to replace two single doors and put in new openers - all the prior owners never bothered to install automatic door openers? They look awesome. Got a windowed design that I had the HOA approve, definitely improve the look and the value of our home. Installation was great and so quite with the belt drive. Installed as we had wanted and programmed the door access, etc. Also "trained" me to lube the doors and told me to add the caulking. read more

Door Doctor - 20+ year old doors - Garage Door Services Near Me - Sterling, Virginia

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We used Door Doctor to replace our garage door springs. Our neighbor referred them and then I saw that they have five star reviews on Yelp so I know I can't go wrong! We asked for an estimate on Yelp, and then called to schedule right away. They came out within an hour after the call, and completed the job within an hour. The price was fair. I think you can save a little bit by purchasing your own springs but Home Depot didn't have it in stock so I didn't bother ordering it online and waiting for days for it. read more

When our garage doors suddenly stopped working, Door Doctor very quickly gave me a price estimate for repair and sent someone same-day to provide the critical fix. The technician was friendly and identified the issue very quickly. He also explained things to us in layperson terms and was quick to complete his work. I will call Door Doctor again for garage door fixes and recommend them to others! read more

Door doctors was prompt in their response and service. Victor was honest and helpful in his recommendations.

Great work and fast. Timely work done with minimal wait time. I recommend this establishment.

Great company! I called this morning because the spring on my garage door broke. The gentleman who answered the phone was very nice and helpful. He schedule a repair man to come out today (same day)! The repair man showed up within the designated time frame (12-3pm). He was extremely friendly and answered all my questions. He got to work immediately and had my garage door fixed in no time at all! I cannot say enough good things about the repair man, he was so nice and friendly!!! I will definitely use The Door Doctor for all of my garage door needs! read more

Filled out a Yelp request for a quote and heard back quickly. I called the office to schedule the work and had an appointment setup for the next day. Victor was here on time and was super nice and helpful with the appropriate heads up before he arrived within the time window I was given. Thanks! read more

Excellent! He was able to come same day, told us what was wrong, ordered the part and took care of everything in less than two days would def recommend! read more

Fast schedule, response and quick fix. Technician was professional was really curious and patient with my curious kids.

They provided same day service at a reasonable price. Rolando was very professional and got the job done quickly.

Door Doctor company and employees are the best. The office person is great. Victor the Service Rep was even better. Garage Door spring replaced within two hours of my call. This is our 4th experience with Door Doctor over 18 years and they are still the Best. Prestige Limousine LLC will only use Door Doctor. read more

If you would like to babysit a job, this is the crew for you! Their tech showed up on Tuesday and after 10 seconds he and informed me he didn't have the parts to do the job and he would return tomorrow. Now, tomorrow is over, I attempted to track down the tech, waited on hold with Door Doctor, and waited 30 minutes for a call back. The tech, I guess, didn't inform his employer that he had scheduled return service for the next day. Door Doctor can't find their employee and claimed they dont even have the stuff to fix it, but they'd like to maybe reschedule it for tomorrow since neither of us could get in touch with their employee. Yeah, no thanks... Save your time, money, and frustration, and go with a competitor. Also, quoted a price of $450.00 for a repair that, based on other recent reviews, was $200.00 more than others paid in the last few months. Seems like this company's best days might be behind them. read more

So professional, reliable, and fair prices. The technician came to my home when they said they would. Fixed all problems with my garage door (was hit by car). Quickly diagnosed the issue and solved it thoroughly. Will use again for all my garage door needs. read more

I'm a repeat customer. Had a broken garage door spring and Door Doctor had me back up and running in 30 minutes. Thank you!

Door Doctor installed a Clopay Classic Premium model 9130 (16' x 7') garage door with elegant short panels and colonial 509 windows. The installation looks great! I called a few other garage door companies in the area and Door Doctor had a great price! Customer service was also great, every time I called the Door Doctor number someone answered! My only complaint is the day of installation they arrived after the scheduled window and I had to call to find out when they would arrive. read more

Door Doctor - Clopay Classic Premium Model 9130, elegant short panels with colonial 509 windows - Garage Door Services Near Me - Sterling, Virginia

Great group of folks. Reliable and friendly. Our issue was fixed timely and below estimated cost. Will recommend to others for sure.

Great service. Company had quick response. Got my old garage door opener problem diagnosed and I decided to replace it with a new one. Supply of new opener was quick and installation was perfectly completed within 2 hours. Got a quiet and smooth garage door. Technician was professional, knowledgable, and friendly. I'm very satisfied w/this machine, installation, and service. read more

Our torsion spring on our double garage door snapped and the door couldn't be opened. I called a few companies and they didn't even answer the phone. Another company quoted $800 to replace one spring (our door has two), and they didn't even have any appointments available for five days. Door Doctor was at my house within the hour, charged exactly what was quoted on the call ($155 labor, $85 per spring... that's it, no hidden costs). The service tech, Dante, was very nice, polite, professional, efficient and thorough. It seems like service oriented businesses are so backed up with work and are really price gouging right now, so I truly appreciate how this company operates. They did more than just repair my garage door, they restored a little of my faith in the service industry. Thank you! read more

Great service! I called them at 10 am when I realized my garage door spring had broken. They sent over a very professional and kind repair man, and it was fixed by 1 pm!! Thanks will definitely recommend them to my friends! :) read more

Great service! I've used them multiple times, and at a couple of houses. The most recent work was to replace a broken spring, reconnect door cables, and replace the opener with a new Chamberlain. The technicians arrived early within their time windows. They were courteous and professional. They completed their work quickly and cleaned up after themselves. I will use Door Doctor again, and highly recommend to all. read more

The spring to open my garage door broke, trapping my car inside. I called Door Doctor and was so happy someone could come to repair the springs the next day. Would highly recommend them for professionalism, promptness and curtesy. read more

We have had door doctor come assist with our garage door 2x. Each time the gentlemen were super helpful & fixed the issues with the garage door. George and Joe went above and beyond to help us. Thanks again! read more

Great customer service. Great technicians and very timely in responding to questions.

Replaced both doors and motors. Light not working with one motor. Came out in less than a week and replaced. Responsive. Good work.

Our garage door stopped functioning two days before Christmas. Door doctor came the next morning at the designated time and had the door working in no time. Extremely professional and friendly. Would definitely recommend read more