The best UPS store around!…read more Where do I start? Tania Lal, the owner, is one of the most service-oriented professionals I have worked with. She has gone above and beyond over and over again in the past year that we've been working with her. We found her through a Yelp printing request on a fast turnaround project. She delivered a stellar product with expedited and delightful service. She earned our business and we have since handed over all of or printing needs. We had one issue where one of her outside vendors got the specs wrong and she immediately corrected the error and had the reprint done. I cannot recommend this store highly enough.

I've been a customer at this location for about three years, and the customer service has…read moreconsistently been rude. When staff can't do something, they often respond with an attitude instead of explaining or offering an alternative. On October 7, I arrived right at 7 p.m. closing while another customer was still being helped. The employee was reluctant to take my return. She did eventually process it, but with a dismissive attitude. I've also been charged extra to have tape put on packages, and when I asked about the charge, staff were unfriendly about explaining it. I called the owner, Tania, to share my concerns. Instead of trying to fix anything, she told me I'm "welcome to any of the 100s of UPS stores in the area" and said there was nothing she could do. That response says a lot about how this store treats loyal customers. I'll be taking my business to another location. Thank you for responding, Tania. I appreciate the apology, but your written reply is very different from the tone you used on the phone. During our call, you were aggressive and rude. Instead of listening, you questioned my experience by demanding exactly who, when, and what dates, as if three years of mistreatment didn't count unless I had kept a log. That's why I said I don't keep track. As a customer, I shouldn't have to document every interaction to be taken seriously. It made me feel like I was being told my experience didn't happen. I called because after three years as a regular customer, I wanted to give the store a chance to make things right. Being told I'm welcome at any of the other stores, with no offer to address the problem, felt like the conversation was over before it started. My concern isn't about singling out one employee. It's a consistent pattern. Staff respond with attitude when they can't do something, the 7 p.m. return on October 7 was handled reluctantly while another customer was still being served, and questions about the tape charge got condescending answers. If you're truly working on improvements, clearly posting the tape fees and making sure staff explain policies respectfully would be a great start. I hope future customers are treated better than I was. Owner reply: Hi Jose, Thank you for sharing your feedback. I appreciate you taking the time to speak with me directly, and I would like to clarify that I did acknowledge your concerns and expressed my understanding of your frustration. I also assured you that I would address these issues with my staff, which I have already done. I would further like to address, that some of these coments here were not brought to my attention. When you mentioned that you had been unhappy with our service for three years and no longer wished to return, I simply explained that you were welcome to visit any of the other UPS Store locations in the area. This was not meant to be dismissive, but rather to respect your decision and offer an alternative. I also asked you if it was 1 particular employee or many and you responded - " I am not pety and I don't keep track" While I cannot change your past experiences, I can take your feedback seriously and work toward improving our service. I am sorry our conversation left you with a different impression, as that was never my intention. Tania Owner, The UPS Store

Had something important to fax so headed to the nearest FedEx! Don was so helpful and proactively…read moreasked me if i needed help even when i was standing at the Print Center and he was working at the packages. He was so patient and clearly explained the steps on how to fax and followed up with me in each step. First, sending all the docs to the Fedex email, then receiving the code, then printing all the docs, and then finally faxing. Had a great experience bc of Don! Thank u!

Bad customer service. I had some prepaid returns to drop off during my lunch hour and went to the…read morepack and ship counter where I've always gone when I had such returns in the past. The employee was at the far corner of the print counter. He studiously ignored me for a while, even after a FedEx delivery guy came in and said hello to me. I was the only person at the counter and the place wasn't busy. So I took my packages to the counter where he was. He asked if I had a receipt and when I said no, walked me over to the ship and go center and clearly annoyed showed me how to use it. The fact that when I came in, I got no hello, no what can I do for you and he acted like helping me wasn't his job made this a bad customer experience. I plan to avoid this location in the future.

I had a phenomenal experience with Express Copy and More! I needed a large number of signs printed…read morefor a private event, with several different sizes, materials, and specifications, and they accommodated all of my requests and questions perfectly. I was also working with a tight turnaround and ended up needing to add a few last-minute items to my order. They were incredibly responsive and flexible throughout the entire process, made sure all of the details and specifications were correct, and had everything ready when I needed it. The finished signs looked fantastic! The print quality was excellent, everything came out exactly as expected, and having such reliable and attentive service took a huge amount of stress out of preparing for our event. I would absolutely use Express Copy and More again and highly recommend them for event signage and printing!

Express Copy just made my day last Wednesday. I needed several copies of a legal document that had…read moremore than few sections separated by sub-groups. I was impressed, it became a simple task for Jandarak, an attribute of lots of experience. Prior to that day I called the shop to get a price per copy: the response was 25 cents each. However, when I mentioned to her that I was a Veteran, she gave me a great discount; almost half of the total cost. What a day. Thank you Jandarak.

Kyle in the print shop was beyond helpful, kind, gracious, and professional when I had to get…read morehundreds of documents printed out. He helped me work out the issues I had, showed me options, and made sure we got everything right. I will come back here time and time again because of his kindness. He's the best and I can't thank him enough!

One of the last remaining places I can go to exclusively for office supplies, this Staples location…read moreis my favorite. The staff is super friendly and they always have full stock of items I need and on top of that they have other services like TSA pre check which makes this an all in one for administrative stuff. If you sign up for their rewards you get coupons sent to you so even more savings and their already great prices.

The BEST ups store in Campbell! Fernando and his team are…read morevery fast efficient and attentive to your needs! If you ever need a live scan this location has people that actually are trained to perform the finger printing.

Please be very careful when using this UPS Store…read more I showed the employee the exact shipping address and clearly asked that the package be sent there. The employee told me there was already an existing address in the system. I asked several times whether that address was the same as the one I had just shown them, and I was repeatedly assured that it was correct. Because I had confirmed it multiple times and trusted the employee's assurance, I did not check the final shipping label myself. Unfortunately, the package was sent to an old address instead of the address I had provided. As a result, it took about a week for the package to be returned. My customer was very upset about the delay, and I sent another product by 2-Day Air to resolve the situation, costing me approximately $40 extra. Today, I returned to the store to pick up the returned package and explained what had happened. During my visit, I was not offered a refund or any other resolution. I also left without receiving what I considered a meaningful apology for the situation. When I originally shipped the package, I also told the employee that I had my own UPS account. I was told that this store would not process the shipment that way, although I have had a different experience at other UPS Store locations. Because the shipment was urgent, I decided to pay the store's shipping rate. In the end, the package went to the wrong address, was returned, and caused additional cost, delay, and inconvenience for both me and my customer. Mistakes can happen. What disappointed me most was how the situation was handled afterward. Based on my experience, I will not use this UPS Store again.

Doing laundry isn't usually something I look forward to, but Marco Polo Laundry made it a…read moresurprisingly pleasant experience. The place was spotless, well organized, and had a comfortable atmosphere while I waited. The machines were easy to use and everything worked exactly as it should. The staff were welcoming, answered my questions, and made me feel like they genuinely cared about their customers. Would recommend!

I love that this place is right around the corner from my house so I can basically walk over, I…read moredon't since I have to bring all my washing supplies but I could! They have lots of big load machines so I really like to come and wash my bedding here to get it done quick. They sell soap and detergent and you can also pay to have your laundry washed and folded for you. Otherwise if you like doing it yourself, they have tvs to help pass the time while you wait for your washer/dryer to be done and it's very clean inside. I just wish parking was better, there's only a few spots in front and the back that used me open for parking isn't anymore so you kind of have try and time your visit to an off time.

Cozy Clean small and the staff helpful and friendly…read more I definitely will use this location again!

I have been coming to this store for a long time. Unfortunately today will be my last day. I am…read moreusually helped by a very nice gentleman, today that same gentleman helped me and answered my questions about a delivery. When I picked up my package I noticed that it was wet on the bottom. The nice gentleman gave me a pair of scissors to open it. I opened it to find liquid in the bottom from an ice pack. This is where it went bad. An Asian gentleman, the same rude one I dealt with on the phone a few days ago, came up to the counter and demanded that I remove the package from the store. He kept repeating to take it outside as I'm trying to figure out why it is wet. Absolutely terrible customer service!

Love coming here to take care of all my returns and shipping. Everyone is so friendly and helpful,…read moreespecially Kunal and Hanna.

This is my go-to UPS Store... Until now! I have been going here for years, this morning I had to do…read morea return, normally they are always friendly and helpful, not today! I had what I thought was the scan label on my phone, the worker said thats not it. It seems Amazon has changed a few things, so I said I can print it. The worker said you can send it to me. I replied, great! He then says that will be $3.30? I said, thats insane, he said have a nice day sir and walked away. Like I said they were always friendly and helpful, now (like so many things these days, there is an upsell, It's like A-la-Carte). Based on this indivual, I would rather drive 5 miles for a decent experience! I won't be using them any longer. ___________________________________________________ New information: If you look below you'll see the business asked me to reach out to them (to me this means resolution, so I emailed them). They thanked me for reaching out? (I was reponding to their request), they just went to explain how, what they do and (why they charge). They never addressed the rude employee that walked away from me. I have no idea why they asked me to reach out, it only added to the time I already wasted with this location and reinforced I will not be returning. Unreal!

I am not sure if this is the branch. They delivered a package to the front door or 200 Jose…read moreFigueres Ave on 08/03/2026. It is an office building with 100 offices in East San Jose. Even if packages are delivered to the door of an office they could still disappear. With the amount of foot traffic there is a 99% chance that my package would disappear. The office manager saw the FedEx van/truck passing by and dropped the package off at the front door with 25 people walking in and out at the moment. He picked it up, and delivered to my office. Don't use FEDEx if you have anything that is worth more than the stamp on it.

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Low reviews, but I felt this place did its job and did it with a smile. Came in, shipped some…read moreproducts and was out. It's a bit on the smaller side, but that's not that important. I'm not sure how busy it can get later in the day. Overall, a pleasant experience.

This is the worst post office I have ever been to. No self service label printer and ALWAYS has a…read morelong line with only one staff member attending. Also, brought in an item and they declined to ship because they didnt feel it was secure, but it was perfectly fine. Wanted to make me pay for tape. Id recommend just going down the street to the post office on Meridian and Lenn (just 5 minutes away)