If you want amazing customer service, come here. I always choose this place over Home Depot and only go there if I have no other option. Ace is owned by independent business owners, which I really appreciate and love supporting. In that sense, it is a small business, just with multiple owners. The team here genuinely seems happy, and that makes a real difference as a customer. Good service has gone downhill since 2020, but this place is a clear exception. read more

I've yet to have a bad experience at this Ace Hardware, but I've also only been here twice. The first time, I dropped in to look at their seed selection. If I remember correctly, they had a good amount of the standard stuff! The second time I went there, I specifically went with the mission to buy a frozen pie to bake for a party. The employees were welcoming and pointed me to the freezer. The cashier even gave me the good tip to let the pie rest for at least an hour before serving. Overall, this place isn't bad and the prices are pretty reasonable. read more

Westgate Ace Hardware - Hardware Stores Near Me - San Jose, California

Big fan of Ace. I always find the employees friendly and very willing and eager to help and patient...which is very important to me since I am not very handy/ read more

What has been a great shopping experience can't be all the time. We came in to buy some shelving materials and my husband dealt with Spencer who had zero interest in actually being of ant help. We asked to have a piece of wood we were buying cut down, he gave every excuse in the world not to cut the wood. We left and went to Home Depot - my least favorite store to shop at. We got what we needed but very disappointed that we had to go elsewhere is super annoying. read more

The knowledgeable staff are always helpful. The store has just about anything we need for our home; cabinet handles, replacements for lost parts, Christmas tree stands. Not expensive and nearby too. read more

Kurt was terrific! He and another coworker who was a lady were very friendly and helpful. They helped us understand all the options for sheen and paint type without talking us into always getting the most expensive option but just what was enough for us. The rest of the staff was also quite friendly and they stayed past closing time to help us. Thank you! read more

Westgate Ace Hardware has been my go-to place ever since it first opened in my neighborhood, and I'm so glad they did! Everyone who works there is friendly and greets me like a "regular" when I walk in (which I guess I am, since I rarely go anywhere else). Everyone is great, but Victor is a standout!. He takes all my little household projects seriously and unfailingly finds a solution or a product that meets my needs, leaving me happy and never disappointed. He always makes me feel special when I go in; he's my go-to guy in my go-to place. Before this store opened, I was glad when an Ace store opened on Bascom, but every experience there left me disappointed and angry. The customer service was terrible if present at all. SO unhelpful. Not so here. I've never had a bad experience at Westgate; I'm so glad they're here! They are MY Ace hardware. read more

Best Ace hardware around. They've really put in the effort that most ace stores don't anymore, particularly in being proactively helpful. Zac was super helpful today even when I was rather disgruntled (sorry about that) about some trouble getting my account setup on the app. Got it working and it was smooth to get the discount with my points. Finally an ace that operates how they are supposed to. Amazing staff and super helpful! read more

10.9.2025 : It's a clean, well organized store, the staff are extremely friendly, and fairly knowledgeable. However, it feels less like a boutique store of quality hardware, and more like a store that kind of has the 2nd tier stuff. I went looking for SPAX screws, and there were none, at all... Nor did they have GRK. So, if you're looking for mid-tier screws, it's fine, but not really the top of the line good stuff. I did a little PEX work at home, and again, while they had blue monster tape, they didn't have the paste, nor the "relatively not-so-new" sharkbite hose bib that accepts external pex inlet pipes (pex on wall, not in wall). So, I'm just tempted to go straight to one of the big box stores for major projects (but to be honest, even those have huge gaps; for my recent project of installing a garage wash bay I needed to visit multiple stores at multiple locations, multiple times, and not once did any associate tell me about SPAX... It was only after the legacy lag bolts snapped in the wall, despite pre drilling and careful hand ratcheting, that I did a week of online research and found that SPAX is what EVERYONE SHOULD BE USING!!!). Anyway, some of the issues I have with ACE are not ACE specific, but USA in general; Not enough care for quality, not enough pride in one's work, no incentive to keep up on what the best options are, and let the customer know. So, while the staff have always been extremely friendly, and I like them a lot, when it comes to hardware, I just feel I'm FAR better off doing my own research, and then coming in with a specific request... read more

People there are very helpful and patient. They helped me measures thing carefully. Much better experience than Home Depot.

Ricardo was such a saint helping my dad and I pick out the perfect bird bath, helping my dad pick a great blower, and really took his time with us and all of our questions. It could not have been a more positive experience. The items in this store are all very organized and there's a lot of them, and the store is clean. Also little Nala, the brown lab store mascot who's there once a week is such a sweetheart. I love this store! My go to place. read more

Worst. Ace. Ever. I love Ace-- Saratoga Sunnyvale, both in Los Gatos... used to go to one in Hayward! I will AVOID this location, as the MANAGER treated me as a CRIMINAL for returning a broken christmas tree. He questioned loudly when I arrived, "Weird! Never seen one of these come back!" ????An artificial tree??? They're notorious for issues. The manager then had his employee assemble the tree, despite this being no where in the policy... as he just couldn't believe a set of lights would be out. He forced me to go into the back of the warehouse (wtf??? illegal?? dangerous??) to show him where the tree was broken as he couldn't find it himself. I pointed it out, went to go finish the return, and then he conducts his employee to go set up and test the second tree i'm returning! It's the same tree -- both like $300 -- both with wiring issues. And that's when I got upset--He didn't believe me; he made me feel unsafe; he refused my second return of the faulty tree I bought in Los Gatos, claiming that different locations carry different items (same item, try again buddy) only AFTER I questioned why he needed to test that one... apparently the return policy changes on a whim with this guy. Further, he stood there and tried to tell me, "Well, you must be one in a thousand customers that come in who know how LED work then aren't you?" (super condescending). Sir, we are in a hardware store, pretty sure you don't understand (or care about) your customers knowledge or competence. I drove to Los Gatos Ace on LG Blvd, and they treated me so nice. Imagine that! I was able to return something in the return window without being made out to be the christmas tree swindler. Screw this Ace. Support the other stores. read more

This Ace hardware is so awesome! Everyone that works their is super friendly. They greet you right when you walk in and always check in if you need any help. I've visited for several projects and I'm always leaving with everything I need and a smile on my face! They copy keys and hand cut them. The guy was super fast and when I used the key it worked so much smoother then the keys that I have copied at machines. I highly recommend this place. I definitely will be back and I'm happy they're In the neighborhood! Side note: This Ace is so much nicer then the Home Depot on De Anza where theirs always sketchy people in the parking lot on drugs or drunk. Last time I was there I had some intoxicated guy causing a scene then trying to talk to me lol read more

OMG - it is like the old OSH days when I can actually get assistance from knowledgable staff. I went in with a need for specific washer for sink faucet. The team quickly identified the right washer... The interesting and challenging thing about this washer is the purchased washer looks different on one side - flat whereas the original had a ring ... they told me the right is from compression - I WOULD NEVER HAVE GUESSED THAT. In fact when a junior associate told me that was the right washer I declined it because one side did not match. Only when a more senior expert confirmed it did I accept it was perhaps the right washer. Thanks to the excellent staff I was able to buy it with confidence - it fit perfectly and worked perfectly. THANK YOU!!!! read more

ACE used to be known for knowledgeable associates and friendly service. Because we didn't have one near by, I had started going to Home Depot. After they opened this one, I thought let me try them. I can say for sure, after a few visits, ACE does not stand for the same values anymore. My bad experience this time, after series of those, was with a long time ACE associate Rich. The scary part is the "long time" part. Rude is an understatement but maybe the politest thing I can say. Don't have simple questions for him. They are "stupid." Even if you have a good reason to be there, don't waste his time...But wait, a puppy walked in, let me go pet that one. Miserable experience to say the least. I like the proximity but really, ACE is not the highest card on the deck anymore.... At least not while Rich is playing. read more

Lack of helpful staff who clearly see collecting a paycheck as the goal of showing up to work and hanging out without providing customer service, which is severely lacking. Product knowledge is missing. Employees with negative attitudes complaining about their shift clearly didn't want to take time to help customers. I overheard more than I needed to after giving feedback to the "manager" who then talked crap about it within seconds of me leaving, as I was outside letting my dogs do their business in the bushes. Nice going!...no need to waste time or money at this store again. read more

On my first trip, I brought in a salton hot tray for which I needed an electrical cord. The store did not carry it; but the salesperson offered to obtain one from another store. I requested an order of three cords. My second trip was on the appointed day of delivery to find out only one cord was available; but I purchased it, arriving home to find out it did not fit the hot tray. Today I made the third trip; the manager said they do nto carry the correct cord; but they woulr return my money. So after 3 trips, I do not have the cord nor an apology for miscommunication. So much for the "friendly hardware store" where the customer is treated poorly and the manager expresses no regret. Virginia Good 8/3/2024 read more

One Star for the Ace Hardware in West San Jose -Ace definite fit the Biden "Shrinkflation" term as I followed an Ace ad online for a Ronson Butane Refill listed at $4.99 for 290ml and I returned to this West San Jose store to informed them that I was overcharged for the same Ronson Butane but with only 169 ml. I had the Ace online ad that clearly shows the Ronson Butane can shown as $4,99 with 290ml in volume. I asked if I could get another 169ml of the same for the difference I paid yesterday and not go for a refund, which I could have done. The store manager Bryan Matsumoto said "No!," Paying the same amount but get less than the advertised pirce fits "Shrinkflation," as Biden said in his latest State of the Union address. May be the Federal Trade Commision needed to look into this as this practice makes Biden Administration looks poorly. Don't shop at this Ace branch! read more

Fabulous neighborhood hardware store with friendly, helpful, and knowledgeable staff and a broad range covering nearly anything we need. Even a friendly shop dog with her own employee name tag. Such a refreshing change from big box stores where you have to track down someone to help you. Highly recommend! read more

I was happily surprised to find a smaller friendlier hardware. Bonus was meeting a brown lab first. Had the caulk I wanted at a good price. The service was friendly and excellent. For a small local neighborhood hardware store, it offered great selection. Recommend! read more

This store is awesome. The people there are very helpful. Love to go places where they know what they are talking about.

I went there for buying wood anchors. The staff there were friendly and helpful. It's a good place for hardware shopping if you have any need. read more