Great customer service! (Thanks Darius!)…read more Great selection of tools and ready to bake pies! Deals here and there.

I was looking for drywall screws to fasten a bookshelf to a wall at my new apartment. Nick was very…read morehelpful in figuring out what I needed and recommending products.

Best shop in san Jose hands down. Been here 3 times in a week and bossman helps menout everytime …read more I paid for a light n ballast first visit. And he's been hooking It up ever since. Trade my old ballast fot one thar didn't work at my house frre of charge. These my FoLKS!! THEY TREAT YOU LIKE FAMILY!!

Best prices in town!!! Great nutrient selections... what more can you ask for? Five starsread more

IMHO Again, I was…read morelured into the store for the advertised 20% Senior discount on this particular Wednesday. I don't pay full price unless I can't do without! I specifically came for some zinnia flower seeds, and they had a great selection of Renee's Garden seeds. I picked up 5 packets and then headed out into the garden section to see what else might pique my interest. I saw some colorful plastic and durable pots in various sizes. I couldn't figure out the gallon sizes of the pots even when looking at the price labels. Instead of gallon sizes, it gave inch measurements. Oh well, I guess I'll have to eyeball it. At the register I reminded the cashier about my senior discount, and he asked for my phone number. None of the numbers worked (even though they have in the past), so we resorted to using my husband's number. The store was festively decorated for Christmas, and I might come back for some cute lawn decorations, when they are discounted after the holidays! LOL Can't wait to sow my zinnia seeds for next year's summer blooms!

I love the service and convenience of this store and hate making the billionaire big box owners and…read morethat bald guy at that online place richer, so I shop OSH first. They've really honored the tradition of the former Orchard Supply Hardware. I try to make this my first stop when looking for hardware items and avoid the big box stores. (At least as my first stop, more on that..) The challenge I have is that about a third of the time, I won't find what I'm looking for here and have to look elsewhere anyway. I love, though, how there are knowledgeable people working here who are genuinely interested in and available to help me. Their stores are a nice, manageable size (I don't feel like I need a roadmap to get around them, like the big box guys.) Plus there are often liquidation deals and sales that make things enticing. If you support local retail, as I do, I recommend popping into your local Outdoor Supply Hardware next time you need a hardware item!

So helpful on all home repairs. Their team is kind and patient. Very grateful they are here.read more

What a gem of a hardware store! Very friendly and helpful customer service. They had exactly what…read morewe needed and even met us behind the store to directly load the 100 pounds of cement we needed. Since 1983!

Probably the best and most wonderful Ace hardware in the Southbay! I was looking for a specific…read morebattery and they magically had them at this location. The staff was kind and accommodating, frequently checking in to offer help/assistance. This location has a rows and rows of beautiful plants and flowers to choose from and ample parking!

They live up to their tagline of "Ace is the place for the helpful hardware store." Everyone here…read morehas been so friendly and helpful. I love that there's teenagers all the way to retired men who are handy and knowledgeable. I'd prefer coming here over Home Depot any day because it has that small town feel.

A special thank you to Alexia at the front desk/cashier and her manager, Bunny, for their…read moreexceptional customer service this morning. They made the entire experience feel effortless--professional, warm, attentive, and genuinely customer-focused. Their teamwork and positive attitude were refreshing and truly made a difference. Great service from a great team!

These guys are terrible. I ordered windows 3 weeks ago, they were confirmed being shipped to the…read morestore 1 week ago so I could pick them up 6 days ago, then I just get an update on the app (no one reached out via call, txt or email) that they are delayed. Now, 6 days after they should have been at the store, there is still no update. I called the store to get more information and it has now been RINGING for 13 minutes straight for customer service. I know any sane person calling in would not wait this long so I should be at the front of the queue but no one is answering.

Helpful friendly staff, came in to purchase a hose reel asked for assistance because item was on…read morethe top shelf didn't catch the gentleman's name I'm assuming he was the manager on duty but he offered me a water as he got my item off the shelf all in all very pleasant experience, thank you again kind sir

Everyone in the store was super friendly and helpful.. except for this lady with red hair.. total…read morebitch. You guys need to get rid of her or train her more into customer service.

Lovely place with quality plants! Ordered some sod to make a potty area for my dog. Nice shopping…read moreexperience.

IMHO I received an…read moreAce Hardware email ad for their Black Friday deal of "50% off one regular priced product under $30, or $15 off $30", One Day Only, for Ace Rewards Members. This was perfect for me as I've been wanting to purchase a specific plant for a friend and hoped it would be available during this fall season. Found the plant and took it to the nursery register. I was warmly and genuinely greeted by Jackie, who showed me the prettiest orange poinsettia plant! I wasn't in the market for it, but now I wanted it! However, my main purpose was to buy the Tecoma bush at 50% off. I showed Jackie my phone with the email ad. Since there was no barcode scan on the email, she had to try another way to mark my purchase at 50% off. Finally, she had to ask a manager, who tried to say that not all Ace Hardware stores might be participating in this promotion... My husband explained that S. King Rd. location was printed on the email... Then the manager okayed the discount... I was surprised that they were unaware about the Black Friday promotion, but happily I eventually left satisfied. My husband was able to utilize his Ace Rewards membership on the beautiful orange poinsettia! Thank you, Jackie for not giving up!

Don't ever come here, you've been warned. You will wait in line for an hour only to discover that…read morethey don't restock anything, ever. Best of luck to you.

Great place to shop wether you are a gardener or just a handyman. Grate variety and friendly staff…read moreready to help... ( just like in the good old days ) ... If you are really smart load down their app For regular discounts and a bonus Birthday gift ... what else do you want

10:10am Wed morning. Daniel C. in Hardware was courteous, helpful, & speedy. Made a key under $7 &…read morewas in and out. Totally worth it valueless.

Since buying my home, Home Depot has been one of my favorite go-to stores for all my home…read moreimprovement needs. So, I was extremely disappointed today when I placed a mixed order--half pickup, half delivery--and the app failed. When I arrived to pick it up, the check-in button didn't work, so I had to call Customer Service to assist notify the staff. (Also letting them know about the bug on the mobile app) Once the staff member finally brought out my order, she treated me with complete dismissiveness; letting me know that she didn't receive any notifications. When I explained the app glitch--as if my half hour waiting in the car was some cosmic insult. Customer Service, thankfully, was fantastic--kind and responsive--so it's a shame the store experience was so dismal. I hope you fix this before your reputation--like your app--completely crashes. Why 2 stars instead of 1? Well, the customer service associate was exceptionally attentive, professional, and most importantly she did her job time 10. There's room for improvement Home Improvement.