Best location I have been to in terms of service and personal engagement. I was attempting to get a rolling cart box. It was fairly heavy and the color i wanted was (of course) near the bottom of the stack. A staff saw me struggling with moving the boxes and advised me to just tell them the color that I wanted to purchase and they would take care of it. After purchasing the cart, they said to pull up my car and they would help me load it up. I am coming to this location for now on even though it is a little farther than the one I usually go to. read more

The person working the east register on Sunday 10/26/2025 has the patience of a saint. Two low-functioning adults were trying to return a cordless drill/driver because "it didn't fit the bits" they wanted to use. The cashier spent a good 30 minutes trying to explain to them that the chuck was adjustable and could be tightened or loosened in order to fit any bit up to 1/2". Try as he might, he couldn't get through to these two Neanderthals, who were confident they bought the wrong tool and needed something else. I would have just taken the return and told the customers that they shouldn't try to use any tool more complex than a rock. read more

Jeremy is the reason we trust and frequent this Harbor Freight. He is such a capable, knowledgeable, and courteous young man. Whichever question we have, he has the explanation to guide us to the right product. He goes above and beyond to help. read more

Sales associate was very rude to my boyfriend and kept rolling his eyes at us. Not sure he was mid age asian and with glasses.

This place is a scam! They go around the entire store putting all these misleading "special sale prices" all around their store, trying to advertise that they have super clearance sales and then you get to the checkout stand and you have to pay 30 bucks a month for their membership to access they're stupid deals. This is bait and switch at its finest! F you guys! read more

Very surprised that a such a small place would have so many power tools, whether heavy duty or diy amateurs like me. Love the big guy in the front. Even when he's busy, he would still take the time to remind me of the coupons. Of course, some of the items they have are not big brand names or not of top-notch quality but they are cheap. Great for someone like me. I love to have all the tools and Harbor has made it easy for me to buy. read more

I wanted to buy batteries and was looking for some good deals. And this store pop up online and it is not far from my house. So, I just gave a try. It is right next to the waggly store, little difficult to see from the outside. Parking was not a problem. A guy was standing at the front door and asking the customers what they are looking for. He was guiding the customers which aisle and all other stuff. The employees were very friendly and helpful. They have good knowledge of their products. Don't forgot to check the coupons online before buying. read more

According to my friend, this place always have blowout sales. The day we came here was no exception. There was plenty of parking and outside was a tent with a bunch if items that were on sale. It was the same stuff in the store. My friend came here to buy some car gear like a floor jack and other stuff that were all on sale. This place had everything you could think of and I overheard one of the employees (he looked like the manager) that was nice to help another customer and told them that Home Depot down in the same plaza had what they were looking for since Harbor Freight Tools didn't have it. I would recommend checking this place out if you need tools or anything for your home projects before checking another place out. read more

Harbor Freight Tools - Hardware Stores Near Me - San Jose, California

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The worst location I have ever visited. The employees here are down right rude and have no idea what customer service even means. Worst experience ever. I came in there to return an item that I had literally bought a few hours before because it did not work and I got 50+ questions by the manager there of why I was returning. The lady behind the counter said she hates her job and lots of people are quitting because the management is so awful. The only reason why I went to Habor Freight is because the Home Depot next door was burned down. Highly recommend you take your business elsewhere. Worst ever. read more

I called Harbor Freight this morning looking for a sump pump. this location on Blossom Hill had one available, unfortunately due to circumstances I was about 5 hours late. Later I walked in and forgot the part number, the employee I spoke with over the phone was still there and had it waiting for me with a smile on his face. this is a great location and seems to have a bigger inventory than the one on Stevens Creek great employees and great service what more can you ask for? read more

Harbor Freight Tools - $65 and worked way better than expected 10 Stars. - Hardware Stores Near Me - San Jose, California

Thank you John. A greeter met matthew and I in the front. Honestly very Friendly, Outgoing and offered Help. He was personable and got me in and out of the store very fast. The gentleman was a very sweet African American male In his 20s. Thank you sir. My son and I are very you got us in and out of this store in 10 Minutes with what we needed read more

The Customer is Always Right. Surprised I never wrote a review about this place. Had a pretty bad experience today. Writing this for management visibility. Per yelp guidelines I can't specifically call out the employee, but I will give a clue. In the World Wrestling Federation of the 80's, there was a wrestler that went by the name of "**** The Snake Roberts" I've been needing to repower my roto tiller for the last few weeks, and due to Covid they've been out of stock on the 212cc engine. I was clued in they'd receive shipment today, called the shop, it was in stock so I headed down there. On the website for HF tools, there's a coupon code that drops the price of the engine down to $99. I left my phone at home, but I thought the cashier would be decent enough to look it up for me. After explaining the situation and asking if he could look it up. Cashier: "You have to have the code with you at the store" Me: "Dude, I'm just asking you to look it up on your phone, not a big deal!" Cashier: "Nope, we can't per policy" Me: "So you're going to make me drive back home to get my phone?" Cashier: "I'm not going to make you do anything" At that response, I told him it was time to get a manager, who very nicely pulled out her phone, looked up the item, and got my coupon dropping the price from $120 to $109. Cashier started trying to upsell me on extended warranty, etc. What he should have done was asked the manager, "Hey is it OK if we look it up on our own phone?" and maybe a "Sir I apologize, next time I promise I'll look it up for you" but instead I got a bunch of lip service on how I can't bring it back without the receipt, gas tank empty, a bunch of things I've heard before. I think "**** The Snake" needs to watch a few videos on customer service before returning to the floor. read more

They are really rude at this location. Came in for a couple replacements parts. Walked around the store and I couldn't find what I was looking for. I always try to find the itea a my self before I ask for help. Irene was near where I was looking so I asked her if I could ask her a question and said "I need to help the register" and walked away. I walked by the register and there was only two people in line. I ended up finding the item on my own. Then I went to pay and who other then Irene was there to ring me up. We put the i team on the counter for her to scan but she expected us to flip the items so show the barcode. After we said thanks she didn't even say your welcome. Worst customer service. read more

This is feedback and suggestions and I not only found it true here but other retailers (auto supply). If I were rating one store, the Blossom Hill one with the gentleman who was working the register when I walked in to pickup an item on hold for me (after I did the phone call around to see if they REALLY have the tool) went the extra mile for me when I told him he was the 3rd Harbor Freight I'd been to in a day. So they get a 4star because all of these stores could use improvement. Story/King store showed nearest to me, a close 2nd was Santa Clara store on Steven's Creek off Lawrence Expwy. I'm coming from the middle of those two stores (Willow Glen area) and ended up getting the right thing in South SJ so I did a complete triangle to get this tool. Here's what Story/King told me, "no we don't have it, not on the shelf and not in the back. Yeah our numbers online really shouldn't be believed. And you should always call and ask to do an actual on hand check. Our inventory (computer) is messed up but we're doing inventory today but I'd still always call". Ok, maybe I'm old school but there's a lot of things in that explanation I wouldn't say, and a lot of things I would say to be a little more empathetic to the drive the customer just made and the fact I'm going to send them elsewhere. I had to ask them to look in their computer and tell me what store showed the most in stock. And then I would have called the store for the customer and put it on hold in their name with my associate. But I guess that kind of customer service is "old school"....too bad. They therefore get a 2star. I get to the Santa Clara store and the cashier calls to the back because I show here that this (pointing to my phone with the SKU #) is not at Story/King, they sent me here...so she's on the phone to them and the cashier at the other register tells that one to help the next person, I look over at her and she flashes me a look that in my book looked like "too bad, step aside". (Like the post office does to you when you're not ready and filling out your label). Of course the man behind me had to be a longer transaction, meanwhile the back stock person comes out with my item and instead of saying anything, I take it out of their hand as someone they knew came through the door and they started hugging, obviously a friend.....but not a word to me, "here you go miss, sorry it took so long" Not a thing. Does the other cashier stagger and start taking people alternately in two lines to accommodate me who just drove across town due to their internet inventory? No, that move pissed me off more than anything because it was like I was the one who was inconveniencing them. Did that other cashier usher me over when I now was waiting to pay for what they just brought up? Of course not, she was not going to be nice, accommodating, or anything, or interrupt her line even though she obviously had the authority to tell someone how to run theirs. I can imagine if I moved over to her line expecting to be handled next. They are a team when cashiers are all up front. She ordered someone else to stop helping me and I get that from an efficiency standpoint but you also say a few words like "I'll have you jump back in as soon as stockroom brings the item up front" or "does anyone going to pay cash?" and squeeze a quicker person in if you're going to do that. There's a few things they could all do better at that store and customer service and knowing what to do in these situations should be one of them, because if you're never going to invest in getting your online inventory quantities accurate, then at least train your people how to be customer service, but don't be bad at both. That's just irritating and leads me to take my time to write this novel on how bad you are. They therefore get a 2star. BTW, when I called them to ask about another similar wrench, after that experience, I called before I believe anyone anymore and get in the car and waste the gas....online inventory showed Blossom Hill as having 0 because it didn't even appear. Let me tell you, in general not showing up at all or showing a few, better call bcuz that's why I'm writing this at all. So when on the phone ready to go get another tool the same day I called both Story/King and Santa Clara. Neither of them had the new tool I was looking for but they both appeared online as having it. I asked them to look at the Blossom Hill store and they said they have 3....remember, online said 0.....they had 1 and I had it put on hold for me, and I will always go back to that store now because of that gentleman who rang me up and was just actually caring when he heard it was my 3rd trip to Harbor Freight that day. He said always come to this store. And you know what I will. I'm sorry I didn't get your name to give you a shout out. You deserve good customer service award. Being old school is not a bad thing :) read more

Although I live right around the corner from the King Rd. Harbor Freight, I much rather visit this one for plenty of reasons. Stress-free parking, store is much bigger, and friendlier staff. I just stopped by to purchase a humane cat trap and Harbor Freight sells them for cheap. I found that this location had them in stock so I drove over. After looking around the aisles with no luck, a worker asked if I needed help. He looked over their system to see if they had them in stock and quickly found that they did. He went to the back storage and grabbed it for me. Overall, a quick, easy, and positive experience! read more

Best place for good prices on tools need it if you are looking for a better deals in town

A magical wonderland of tools, automotive, home improvement and misc hardware store types of items. If you aren't already familiar with Harbor Freight via their catalogs, this is a must visit location. It's fun to look at all of the weird, cool, fun stuff. Maybe it isn't the best made but you never know what you are going to find around the next corner. It's not just a store, it's an adventure! As for me, I came away with a pack of 3 garden gnomes for $10. SCORE! And a pack of two garden fairies for $8. Double score! read more

Harbor Freight Tools - Scored an awesome deal on garden decor. - Hardware Stores Near Me - San Jose, California

I came in looking for some tools and gear to complete my new trailer and I found everything I needed and more at this harbor freight. I read the reviews of this store before going in and so i expected terrible customer service. Instead, the team members (there was a guy and a girl) anticipated my questions with really helpful answers... performed stock checks of items without being asked... greeted me at the door... walked me to the item I was looking for. Honestly, this is the kind of customer service I was taught when I worked for Whole Foods before Amazon. I had a really nice shopping experience and will definitely be back. read more

Sergio is incredible. I just had probably the best customer service experience in the last year. He was working as cashier but also multi tasking and helping people who had questions off to the side. He immediately noticed that I might have a question and looked up an item for me. He had an amazing positive attitude and welcomed everyone genuinely. I still can't get over how amazing that experience was. Give Sergio a raise because wow I am impressed. read more

Great customer service!!! This location is great. I was able to find the items I was looking for. My arms where full Of the items I was going to purchase, I ask an associate where I could get a cart? She said," no worries I'll get one for you stay here I'll be right back"! She got me a cart quickly and answered all of my questions, in a courteous manner . This is the kind of support I usually receive at HFT. Shop here and avoid the Steven Creek store! read more

Today I had the pleasure of purchasing some items from Harbor Freight Tools, located on Blossom Hill Road, San Jose Ca. The cashier, Jessica was friendly, professional and extremely helpful. It is because of employees like Jessica that keeps me a a loyal customer of Harbor Freight Tools. Jessica is what makes a company succeed in keeping loyal customers, kudos to Jessica. Harbor Freight Tools is extremely luck to have Jessica on their "Team." Please let Jessica know that her friendly personality and professional service will be shared with my family and friends. Thank you Jessica! Gilbert Torres read more

I love tools . When I found out there was a Harbor Freight Tools.in San Jose , I had to check it out. So I jumped into my Work Whip Big Ken and rolled to San Jose and Harbor Freight Tools . When I arrived there it was a Huge Location with a Big Parking lot . This is where I parked my Work Whip Big Ken. I strolled in to Harbor Freight and was impressed . It is one of the Biggest Harbor Freight locations I have been too. Anybody that knows me, knows that I love and collect tools preferably Craftsman and Snap On . But I like Harbor Freight Tools for the Gadgets and Odd Tools that they have . Including the Free Coupon Specials!!! I also like to browse there ,they have some weird tools there LOL.. The Cashier was very Friendly and Helpful . I had a great Shopping experience and will return. read more

I went in to buy tools for my desert car just in case it breaks on a trail. The employees were really helpful, made suggestions to help me make the most of the purchase. The store was packed out but the friendly manager had this place working like a machine and I was out in no time!This place has it together! read more

Didn't know this location was here. Had a great transaction with Sergio. Helpful with a warranty exchange. Great customer service.

I tried to return some items at the Blossom Hill road location but once I added to do so I was told no receipt we can't help you, I explained my problem they treated me like I stolen all the items? I called the district manager Nick he threatened me when I told him what happened in his store. He said dont pull the race card on me or it will be all bad for you? I tried to call customer service they don't pick up or they hang up on me without hearing what I have to say ? This is bad business I will never shop there it's sad that associates and managers behave like this? i hope someone responds to this read more

Manager Ric is very rude to customers. I asked him a question and he mocked me. It made me not want to return to HarborFreight to get treated that way. read more

Harbor freight is harbor freight! So not all the tools will be highest quality, but if you know what you're looking for maybe you can find a few gems! What makes this harbor freight special is the outstanding customer service. It's nice and refreshing to have staff that wants to make your experience smooth and easy. They are helpful and very eager to try to their best of their ability to hear you out, and and try to find a solution. So thanks ! read more

Their return policy really sucks homedepot is way better. Also the person at the register told me that they could give me store credit since I didn't have the receipt but it is at the discretion of the manager and when the manager came he said He was not going to do it. read more

I love this place. It is fun. The free items make it even better. Staff is helpful and knowledgable. They have such a cool inventory, I want to buy things I don't really need. read more

This is the worst harbor freight in the region, have bought from salinas for years, then gilroy. Blossom hill store sucks when it comes to returns, i live in sj, but i will drive to gilroy from now on. read more

This place does not have a typical store front, just a door. It is right behind the Burger King on Blossom Hill Road across from Oakridge Mall. If your a typical handyman around the home and use certain tools a few times a year, the probably do not need 'contractor' grade tools or equipment. If your not stuck on high end equipment, this is the place for you. You can pick up many tools, equipment and misc items for 1/2 of the price of name brand items which is a total value IMO. If your really handy around the house and pretty good with hand and power tools, you'll feel like a kid in a candy store. A value example would be a small air compressor for $37 and a 17 piece accessory kit for $6. (No need for those gas station air compressors now). I spoke with one of the workers there and she mentioned that this location is much better than the Stevens Creek location because this location doesn't have 'stock' issues. She mentioned that she worked at the Steven's location for a year and liked this one better. This place is for tools, it is not a replacement for OSH, HD or Lowes as they are hardware stores. Bring your credit card, but don't get carried away! ! ! read more

Salinas was the first place I starting doing business with this company... back in the 90's...It great to see them up here and doing business read more

Decent tools with great price! It just grand opened on Dec 15th, 2011. You may want to join paid membership to get better deal. The entrance is so small, but it's right next to Office Depot. read more

What you get here is decent quality Chinese tools and hardware. I did not see any total garbage, which you do find in some places. But you also don't find any higher quality stuff, for which you will have to go to Home Depot, Lowes, Orchard, etc. Here's what I mean: You can buy a screwdriver set, pliers set or socket set here for under $5. They will work, the handles will not crack, and they will not strip immediately on first use. However, you will not find a tool that will last you for years of hard use. For this, you must go elsewhere and pay more. I recently needed a hammer drill to sink 20 screws into concrete. For $50 I got a massive heavy duty drill here that looks like a mini jack hammer. It drills through concrete like butter, and even includes a chisel bit for demolition. It was half the price of lower-power, name brand tool. Given that I will use it once per year, this was the perfect tool for me. I looked at small furniture dollies here today. They were inexpensive and decently made, but all of them had hard plastic wheels that can scratch floors. I elected to go elsewhere and pay more for dollies with softer rubber-type wheels. read more

I bought a parts washer a month ago. Yesterday I finally took it out of the box and I noticed the pump was broken off of the mount. So I went back to the store to exchange it, I was told no exchanges without a receipt. I bought it over a month ago, I don't have the receipt anymore. It was obviously never used, parts washers get dirty. Just be warned, CHECK anything you buy from this place immediately! read more

Very bad customer service. Usually come to buy tools, but today had to leave empty handed because of what we saw. Cashier and I'm guessing, manager (looks Filipino), belittle an older man when he was paying. Didn't sit well with us so we left. Cashiers can be quite rude here. read more

I called yesterday to check if an item is available. Emily has been patient, helpful and efficient with my inquiry. She even brought it to the front for a ready pick up. Mr. Rick (manager) courteously and efficiently rang me up. What an excellent customer service! read more

Just called to ask if they had Ryobi tools and the young lady on the phone was very rude.... Extremely unprofessional!

The staff at this harbor freight location provided me with the absolute best service I have ever received from any tool store. I found everything I wanted and Jen and Rick (I think that was his name) were very friendly! I also got very good coupons and deals. Highly recommed this store! read more

Great customer service here. Was only in the store a couple of minutes before someone asked if I needed help (I think she was a manager or supervisor). I was only looking for a cheap screwdriver set (99 cents with coupon) and she was nice enough to go in back and bring out more since they were out of stock. Overall the store looks very well stocked, clean neat and organized. Its too bad they don't have any windows or a larger door in front. I'm used to the Santa Clara location with its all glass front and this place feels more like a warehouse. I would definitely come back though if I was in the area. read more