The people who staff this family run business are the nicest, most helpful people you will ever…read morework with. They are closing this summer, so get your hardware, paint, kitchen accessories, and jamming supplies before it's too late.

I see that it's going out of business and that's unfortunate for their local customers. However,…read moreI've never cared for this hardware store. Of the few times I've went, what I was looking for was never in stock. Help was ok. I left wondering how they stay in business and that was 7 years ago! It's interesting because I've always found True Value Hardware stores disappointing. Orchard Hardware (now Ace) is my go to favorite.

OPEN still March 20 2026 and being run by new management and same staff…read more Ace manager runs this Dale store. Very friendly service, great selection. Highly recommend. It is not closed that is a mistake.

I went to Dales to get an attachment for my kitchen faucet and heard that Dale's values their…read moreCustomer Service. I walked over to the plumbing dept where they had the parts but couldn't find an associate to help me. I then went to customer service and she told me to wait by that dept and she'll call a representative to come over. 15 mins later still no one. Went back to customer service and she was on the phone and never acknowledged me so I left.

Great customer service! (Thanks Darius!)…read more Great selection of tools and ready to bake pies! Deals here and there.

I was looking for drywall screws to fasten a bookshelf to a wall at my new apartment. Nick was very…read morehelpful in figuring out what I needed and recommending products.

I had a very bad experience today at this store. I came in with a defective propane tank & was…read moreverified by a helpful employee. The manager argued that I didn't have purchased history & the tank was already half used... without checking the records. After several exchanges of words, he instructed the employee to give me a replacement. He was rude & his gesture to this employee was unacceptable. The employee tried to give me the replacement but the storage area was unorganized. So he went back to the manager. Unfortunately, the manager was yelling at him & I encountered a serious argument between them. It is so sad that this manager is treating his employees so badly in front of a customer in this day and & age.....

Everyone is very helpful, this place is a longer drive from my house but I'll be com here for my…read morehardware needs from now on! And they do Screen Repairs!

I loved this store! The employees were so helpful and had what I needed…read more Unfortunately, I went there last week to find it had closed up.

I stopped by a couple days ago to have a key made, and was shockingly greeted by STORE CLOSING, 50%…read moreOFF, EVERYTHING MUST GO signs that were throughout the store. Wasn't able to find anything online referencing the closing, so not entirely sure what's happening. This store was only open a couple years, and I'll miss the attentive staff and great service this Ace provided compared to the dismal Home Depot and Lowe's big box experience.

Great staff, and they always have what I need. Their fastener selection has served me well…read more One note: working people with 9-5 jobs like to shop after they get home from work. It's 6:22 PM, and I'm headed to a store that's open...

Just a shout out to Ace Hardware in Palo Alto…read more The service is outstanding. Everyone is sooo helpful and nice. The store is always clean. I can most always find what I need when I go in. Of course the prices can be a bit more expensive, but I would rather shop local than big box!

Probably the best and most wonderful Ace hardware in the Southbay! I was looking for a specific…read morebattery and they magically had them at this location. The staff was kind and accommodating, frequently checking in to offer help/assistance. This location has a rows and rows of beautiful plants and flowers to choose from and ample parking!

They live up to their tagline of "Ace is the place for the helpful hardware store." Everyone here…read morehas been so friendly and helpful. I love that there's teenagers all the way to retired men who are handy and knowledgeable. I'd prefer coming here over Home Depot any day because it has that small town feel.

Recently purchased a Traeger grill at this Ace Hardware store. I received amazingly good service…read more Working with Lalo and Alex they provided great care, attention to detail and follow through with my purchase. Alex even went out of his way to find a grill cover at another store, demonstrating above and beyond Customer Service. Highly recommended they have an amazing barbecue section. Everything you could ever want.

I came in here looking to purchase a single 2.5mm hex wrench. However, the hex wrenches were only…read moresold as sets so I ordered the one I needed on Amazon. However, I was surprise to see a rather large freezer near the check out area. Upon looking into it, low and behold, there were frozen pies in it. On impulse, I picked up the Caramel Apple one for $18.95. Verdict: It was delicious. Who would have thought that, right?