So helpful on all home repairs. Their team is kind and patient. Very grateful they are here.read more

What a gem of a hardware store! Very friendly and helpful customer service. They had exactly what…read morewe needed and even met us behind the store to directly load the 100 pounds of cement we needed. Since 1983!

The people who staff this family run business are the nicest, most helpful people you will ever…read morework with. They are closing this summer, so get your hardware, paint, kitchen accessories, and jamming supplies before it's too late.

I see that it's going out of business and that's unfortunate for their local customers. However,…read moreI've never cared for this hardware store. Of the few times I've went, what I was looking for was never in stock. Help was ok. I left wondering how they stay in business and that was 7 years ago! It's interesting because I've always found True Value Hardware stores disappointing. Orchard Hardware (now Ace) is my go to favorite.

Not closed! That part of the Yelp review is incorrect. Great hardware store with knowledgeable…read morestaff and a nice plant section.

I came in at 7:40pm on Saturday to purchase an item. The employee told me they have over 66 on hand…read morebut that they are in the warehouse. She said, pay now and then go to the warehouse to get it. Then another employee tells her the guy who closes the warehouse actually already closed it because he wants to leave at exactly 8:00pm when the store closes. So too bad, you're outta luck, you can come back tomorrow to get it. So you're telling me that the guy who can get this for me is still in the warehouse for another 20 minutes, but because he wants to leave at exactly 8:00pm when his shift is over he's refusing to get this for me and you expect me to drive back to this store tomorrow after having already drove here now? You're basically refusing to work until your shift is actually over but getting paid just the same? I'm not coming back. I'll go to Lowe's or Home Depot or any other store worth my time traveling to. This store is a joke.

Great customer service! (Thanks Darius!)…read more Great selection of tools and ready to bake pies! Deals here and there.

I was looking for drywall screws to fasten a bookshelf to a wall at my new apartment. Nick was very…read morehelpful in figuring out what I needed and recommending products.

This place is awesome!…read more Super nice folks that are very eager to assist you! The people are friendly and very helpful! The store selection of products is very wide for such a small location. I have always been able to find what I was looking for. From nuts and bolts to adhesives and pies. Yes the fruit pies are to die for! We have tried several varieties and have thoroughly enjoyed each one! Very delicious! You definitely get a great value for your dollar spent this store! The service and convenience is well worth coming here and their prices are very competitive when compared to the big box store down the road. I priced out an item such as miracle grow acid for plants. This store was less expensive than the big store down the road. I try to buy my hardware and other needs here whenever I can! The service, friendliness and convenience is well worth any price!

I brought in a broken crank for my casement window, searching for SOME way to put the knob back on…read more(see photo). The clerk helpfully led me to some packages of window cranks, and said they were standard so it should fit. I bought two. When I got it home, it didn't fit -- the threads were wrong. I brought it back and the manager said you can't return a package that's opened. Nice. How would you know it didn't fit without opening it?

I loved this store! The employees were so helpful and had what I needed…read more Unfortunately, I went there last week to find it had closed up.

I stopped by a couple days ago to have a key made, and was shockingly greeted by STORE CLOSING, 50%…read moreOFF, EVERYTHING MUST GO signs that were throughout the store. Wasn't able to find anything online referencing the closing, so not entirely sure what's happening. This store was only open a couple years, and I'll miss the attentive staff and great service this Ace provided compared to the dismal Home Depot and Lowe's big box experience.

Three cheers for Ace Hardware in Palo Alto! Their inventory and prices are excellent, but what…read moretruly stands out is the kindness of their staff. After returning from a long trip, I couldn't open the padlock on my suitcase, which contained my personal belongings and medications. I went to Ace Hardware for help, and one of the employees (Jessica or Jennifer?) cut the padlock off with a large pair of bolt cutters in just two minutes. She even refused to accept payment for the service. I was deeply touched because, before going to Ace, I had tried to get the same service at A-A Lock & Alarms in Menlo Park. The employees there asked me to wait for the manager (or owner?) before they could help me. I waited hopefully because I have been using that shop's services for many years. I understood that they were going to charge me $25 to cut the padlock, and although I thought the price was quite high, I agreed because the situation was urgent. You can imagine my shock when the manager bluntly corrected me, saying that the price was not $25, but $250! Needless to say, I felt insulted and left determined never to use their services again.

Lots of needed inventory without needing to go all the way to a Lowe's or Home Depot. Great…read morefriendly service. In the middle of downtown Palo Alto so parking can be challenging

Probably the best and most wonderful Ace hardware in the Southbay! I was looking for a specific…read morebattery and they magically had them at this location. The staff was kind and accommodating, frequently checking in to offer help/assistance. This location has a rows and rows of beautiful plants and flowers to choose from and ample parking!

They live up to their tagline of "Ace is the place for the helpful hardware store." Everyone here…read morehas been so friendly and helpful. I love that there's teenagers all the way to retired men who are handy and knowledgeable. I'd prefer coming here over Home Depot any day because it has that small town feel.

i dont want to sound offensive but the shorter gentelmen gave outstanding service!!!! super…read moreattentive and positive attitude!!! helped me find what i need with ease....unfortunately he was busy helping other customers and i did not get his name but im sure you know who im talking about!!! give him a raise!!!!

I came in here looking to purchase a single 2.5mm hex wrench. However, the hex wrenches were only…read moresold as sets so I ordered the one I needed on Amazon. However, I was surprise to see a rather large freezer near the check out area. Upon looking into it, low and behold, there were frozen pies in it. On impulse, I picked up the Caramel Apple one for $18.95. Verdict: It was delicious. Who would have thought that, right?

Every single time I enter this store, the Team Members consistently provide the Best service I can…read moreimagine! Not to mention how super clean and organized the entire store is. Keep up the solid work Team! Just another Happy neighborhood customer:)

I've yet to have a bad experience at this Ace Hardware, but I've also only been here twice. The…read morefirst time, I dropped in to look at their seed selection. If I remember correctly, they had a good amount of the standard stuff! The second time I went there, I specifically went with the mission to buy a frozen pie to bake for a party. The employees were welcoming and pointed me to the freezer. The cashier even gave me the good tip to let the pie rest for at least an hour before serving. Overall, this place isn't bad and the prices are pretty reasonable.