What a gem of a hardware store! Very friendly and helpful customer service. They had exactly what…read morewe needed and even met us behind the store to directly load the 100 pounds of cement we needed. Since 1983!

Avoid: Smug, rude employees that thought it was funny to play games and abuse an elderly person by…read moresaying she could use their bathroom, getting her to come back in the store; only to reject her causing her to have an accident. They lost a $450 sale from me today, and I will never return. Hopefully all of my neighbors will do the same. It's sad when I need to take my business away from a small business owner to a corporate chain that would never treat their customer in this manner.

Such a great hardware store, my local go-to, friendly knowledgeable staff. Unfortunately they are…read moreclosing up shop in the summer of 2026 and I'll miss them. Patronize them while you can, they deserve it!

I see that it's going out of business and that's unfortunate for their local customers. However,…read moreI've never cared for this hardware store. Of the few times I've went, what I was looking for was never in stock. Help was ok. I left wondering how they stay in business and that was 7 years ago! It's interesting because I've always found True Value Hardware stores disappointing. Orchard Hardware (now Ace) is my go to favorite.

I came in here looking to purchase a single 2.5mm hex wrench. However, the hex wrenches were only…read moresold as sets so I ordered the one I needed on Amazon. However, I was surprise to see a rather large freezer near the check out area. Upon looking into it, low and behold, there were frozen pies in it. On impulse, I picked up the Caramel Apple one for $18.95. Verdict: It was delicious. Who would have thought that, right?

Trying to get a semblance of customer service here is practically non existent…read more I needed a key copied and was told to go to some counter and ring a bell for service. I waited 15 minutes before giving up and asking the cashiers who were standing around scrolling TikTok if they could make a key copy for me. Nope. Apparently they don't know how to make keys.. Clearly management here doesn't believe in cross training. How hard is it to train people to make key copies?!

This place is slowly going downhill not sure exactly what's going on…read more People are friendly but when I need what I need, I need what I need. Unfortunately I feel like cutting down on staff is hurting the business

Zero customer service…read more Ace or Lawes are far superior on customer service. In home depot you have to wait 30 minutes to grab an item.

Amazing and efficient customer service, knowledgeable staff, and super friendly! 10 stars!read more

Had the pleasure to be assisted by Luis! He was great help and excellent customer service! He even…read morehelped me bring my paint to my truck which no other store has done! Totally recommend it here and color match was perfect.

I am frequently making improvements to my current living space, an ground floor apartment close to…read moreour grandchildren. The recent rains have made a quagmire of the garden space in the adjacent porch area where I park my e-bike, and have been dumping soil into the trench. However, my much better half suggested that pavers would be a better fill, and this superb Lowe's has exactly the best product: 12 x 12 x 2" all-weather concrete blocks. Once placed, The high durability ensures bike tires will NOT sink into a wet trough, which ends up getting tracked out into a large waiting area or possibly inside. At the other end, obtaining the pavers was remarkably easy. I went to this specific Lowe's in Sunnyvale because it is the only such store that has an exterior sculpture on its wall that shows the evolution of construction (improving our lives/landscapes) AND the building materials inside make it possible. After motoring to 811 Arques and parking, I pushed a heavy duty cart to the garden center and loaded a dozen of the aforementioned pavers onto it. Time to pay--another critically important step in making the repair, and another reason I always go to Lowe's. I am a Veteran and once registered in the system (my home is in El PasoTX-USA), I am recognized as a Veteran at Lowe's World-wide. The discount is always appreciated, and helps drive down overall costs. I have always been helped by the associates, especially at checkout. Not only do they ensure that the computer system recognizes my status (all of us have dealt with machine failures!), but there isn't anything they won't do to help the transaction to go smoothly. With my dozen pavers, Associate HANH cleared the aisle/facilitated ease of purchase. He represents the always-helpful (and frequently essential) associates, whose service make the shopping experience at Lowe's fantastic! Thank you HANH & LOWE'S‼

Ordered a garage door opener and installation labor…read more Initially, I asked for someone to come out and inspect the unit and provide recommendations. Lowe's associates said that wasn't necessary and to just buy a unit and schedule installation. That will come back to bite me later. After ordering, for almost two weeks there was little communication on the orders status or any progress. I had to call multiple times to confirm appointment date, and the technicians then missed twice (without any notice) before finally coming out. On the day of the install, the technician did not do any assessment and installed the opener. He even said there was an additional part needed, costing an extra $70. When all was said and done, the technician showed me that the opener would not work on my particular door and that I either needed a different unit or a different door. This could have been avoided if we had a proper assessment in the beginning. Furthermore, the technician said it was not his responsibility to uninstall the unit. So now I have to schedule a follow up appointment just to uninstall the unit, likely costing me more money. Do yourself a favor and go through a different company. This has been too much of a headache, cost me money that I likely won't get back, and I don't even have a working garage door.

We needed to build a customized handrail for an upstairs bedroom. I brought in a template to…read moreChris, their milling guy. We had to do several cuts to get it right because Chris wanted a perfect seam at the joint. Thank you Chris. Andy De Wild from San Carlos

I visited for my first time today and had a great experience thanks to Yusuf! I was looking for…read moresome wood for a personal project and he showed me around and looked through options with me. We ended up finding a great piece for the perfect price.

Great staff, and they always have what I need. Their fastener selection has served me well…read more One note: working people with 9-5 jobs like to shop after they get home from work. It's 6:22 PM, and I'm headed to a store that's open...

Just a shout out to Ace Hardware in Palo Alto…read more The service is outstanding. Everyone is sooo helpful and nice. The store is always clean. I can most always find what I need when I go in. Of course the prices can be a bit more expensive, but I would rather shop local than big box!

I went this morning to pick up my pre-paid order for ten bags of Scott's Earthgro red mulch, 1.5…read morecu. ft. size. Ashten,, who was working at the customer service desk, not only helped to look up and confirm my order; she also assisted me in loading the bags of mulch into the trunk and the back seat of my car. She was very friendly and worked quickly, and she really saved me alot of time and effort. I really appreciated the extra customer service. Thanks to Home Depot , and Ashten! Sincerely, Pam Baksys- Itkin

I came in here really quick to buy some sort of sealant for a bookshelf. I'm working on and I had…read moreno idea they had this money options!! I literally have no idea what I'm doing so luckily there was somebody working in the paint department that could give me enough information in helping me pick the right Style of tint and sealant. There were so many different cashiers and giant carts everywhere along with a handful of people at self checkout that I just use self checkout because it was faster? I honestly do not like the little chaos, but the line for the regular registers was rather lengthy! The parking lot is really busy watch out for random bolts or screws and I was on my way within an at least 15 minutes. The majority of my time I spent asking questions within the paint department. Lol.

Great store with great selections! Friendly and Helpful Staff! Dave Nakamoto has great knowledge of…read morethe products and was really helpful with my project! I strongly recommend this store and Dave, you will be in good hands!!!

This was the place my designer recommended and the lady I worked with here was super difficult to…read morework with - tough to schedule time, could/would not pull together a price list. I got the impression they'o too snooty to work with people who don't have unlimited budgets. I will say the gentleman who sits closest to the stairs is super sweet and helpful, maybe I should have worked with him instead. Anyway, I landed up driving down the street to Saratoga Plumbing. Even for cabinet hardware the prices are much higher here than online or at other stores.