So helpful on all home repairs. Their team is kind and patient. Very grateful they are here.read more

What a gem of a hardware store! Very friendly and helpful customer service. They had exactly what…read morewe needed and even met us behind the store to directly load the 100 pounds of cement we needed. Since 1983!

I love this back to a time where businesses treated you with respect and showed appreciation for…read moreyour business. It's very hard to find that anymore. I mean, Home Depot might have a lot of choices and have good prices but they're service as far as workers that are on the floor anyway I haven't found them to be too helpful. Maybe once or twice there was one that actually to learn about the was there and it was but often than not they were less than helpful. So this is like a warm blast from the past reminds me of simpler time back in the day and old saying that anyway they're worth checking out if they don't have what you need they'll tell you where to get it or they'll get it for you at any rate you'll feel welcome and that's important They care about customer service. It's not as big as the other hardware places that they make up in knowing service is important and caring about their customers. They don't hesitate to help you in any way they can all there seem to be very down to and pleasant.

The people who staff this family run business are the nicest, most helpful people you will ever…read morework with. They are closing this summer, so get your hardware, paint, kitchen accessories, and jamming supplies before it's too late.

i dont want to sound offensive but the shorter gentelmen gave outstanding service!!!! super…read moreattentive and positive attitude!!! helped me find what i need with ease....unfortunately he was busy helping other customers and i did not get his name but im sure you know who im talking about!!! give him a raise!!!!

I came in here looking to purchase a single 2.5mm hex wrench. However, the hex wrenches were only…read moresold as sets so I ordered the one I needed on Amazon. However, I was surprise to see a rather large freezer near the check out area. Upon looking into it, low and behold, there were frozen pies in it. On impulse, I picked up the Caramel Apple one for $18.95. Verdict: It was delicious. Who would have thought that, right?

Smaller parking lot means less BS getting in and out…read more Stopped in to get a quart of paint matched and was out in 15 min. Bathrooms were clean and employees helpful. Used self check out with no issues.

Ordered a Bottleless Water Cooler Water Dispenser from the website on 09/19 to be delivered to the…read moreSunnyvale Home Depot at 9/30 but as the day came closer it was delayed twice. When the delivery was delayed once again the delivery tracker stopped showing a delivery date. I called the 800 number and was told that it had been delivered to the Sunnyvale location and for me to call them. When I called the Sunnyvale location, I informed that it was still being delivered and was not sure when it would arrive. I was offered to cancel the the order and order it again so that I can wait even longer to get the water cooler. Decided to keep the order and just wait it out since I'd be waiting none the less. Just stick to ordering through Lowe's or Amazon.

I'll always prefer Ace over the big-box hardware stores. The staff is incredibly helpful,…read moreespecially for someone like me who is definitely not handy. They took the time to help me figure out exactly what I needed and find the right items. Great service and a much more personal experience than the big stores.

Company was going to get back to me on my complaint. It has been over a week and no contact from…read morethem. They probably stated on line that they wanted to speak with me. Maybe just to appease the readers. Again, no contact. I guess that means that they don't care. What a way to run a business. I hope a lot of people will read this!!!

In the battle between Home Depot and Lowes, it feels there's not a war or competition. Each store…read moreseems to carry different brands and models so it's wise to price compare but smarter to compare products between the two companies / businesses. They each have their own pros and cons. This location was clean and organized. Parking was easy, but a friend of mine always says as a tip and suggestion... park further away from the front door and busy areas in the parking lot as random nails and screws can drop out of customers bags and cause hazards to your tire and give you an unexpected and unpleasant flat tire, not the fault of the store.

Bought a shower head with very low water pressure, went back to return following day and the first…read morereturns associate pointed at their return policy board saying that they could not accept it without the original packaging despite not being able to locate what part of the policy mentioned that. Packaging had been thrown out after being ripped open, I asked her if Im expected to keep the box for 90 days in case I need to return and she said "yeah". As if anyone is keeping any packaging for all the items they buy. manager comes, points to the board stating this may contain biohazard so no return. First its no original packaging and now its because it was used? How would someone know the water pressure would be low without installing and running water through it? By that logic anything that touches your skin can be considered a biohazard. Great cya return policy that they can apply to virtually anything. Should have just stuck to Amazon

Been here multiple times to look at windows, patio doors, and decking. Always professional and…read morecourteous and good knowledge of products since they've been around for decades. Ordered Fiberon Prairie Wheat decking after seeing the sample setup here, and very happy with it. Convention location off of San Antonio in Mountain View, easy and plentiful parking.

I bought several Anderson patio doors from Bruce Bauer. The screen door on one of them was chipped…read moreand they were supposed to replace it under the warranty. This was several years ago. Since then, I've visited and emailed them at least 20 times and they either don't respond or say they're waiting for a response from Anderson. Now they've just ghosted me. I can't decide whether to continue to press them, forget the whole thing or take them to small claims court. In any case, I'd advise you to buy your windows and doors from another supplier.

Three cheers for Ace Hardware in Palo Alto! Their inventory and prices are excellent, but what…read moretruly stands out is the kindness of their staff. After returning from a long trip, I couldn't open the padlock on my suitcase, which contained my personal belongings and medications. I went to Ace Hardware for help, and one of the employees (Jessica or Jennifer?) cut the padlock off with a large pair of bolt cutters in just two minutes. She even refused to accept payment for the service. I was deeply touched because, before going to Ace, I had tried to get the same service at A-A Lock & Alarms in Menlo Park. The employees there asked me to wait for the manager (or owner?) before they could help me. I waited hopefully because I have been using that shop's services for many years. I understood that they were going to charge me $25 to cut the padlock, and although I thought the price was quite high, I agreed because the situation was urgent. You can imagine my shock when the manager bluntly corrected me, saying that the price was not $25, but $250! Needless to say, I felt insulted and left determined never to use their services again.

Lots of needed inventory without needing to go all the way to a Lowe's or Home Depot. Great…read morefriendly service. In the middle of downtown Palo Alto so parking can be challenging

I came in here really quick to buy some sort of sealant for a bookshelf. I'm working on and I had…read moreno idea they had this money options!! I literally have no idea what I'm doing so luckily there was somebody working in the paint department that could give me enough information in helping me pick the right Style of tint and sealant. There were so many different cashiers and giant carts everywhere along with a handful of people at self checkout that I just use self checkout because it was faster? I honestly do not like the little chaos, but the line for the regular registers was rather lengthy! The parking lot is really busy watch out for random bolts or screws and I was on my way within an at least 15 minutes. The majority of my time I spent asking questions within the paint department. Lol.

Came by the other day to grab some led bulbs. Parking was plentiful in the private lot. To my…read moresurprise, there were 0 day laborers hanging out in the parking lot...perhaps a sign of the times. The store was fully stocked and staff were wearing a home depot apron with a hand written name. Checkout was quick although my self-checkout machine froze while approving my transaction...bummer.

Our 18 year old Baldwin deadbolt had become really difficult to open over the past 2 weeks so we…read morewere dreading having to buy a new deadbolt. I visited Belmont Hardware in San Jose and both Diann and David stopped what they were doing and fixed our deadbolt. David basically rebuilt it with new pins and springs. After he fixed it, it was like new again. He didn't stop there; he was very thorough and then gave me the details to call Baldwin if I needed a new core. He said Baldwin has great customer service and they would send it to me free of charge. I asked if I could pay him, but he said "no, just have a great day." If I have any problems with my locks in the future, I will not hesitate to take my business to Belmont Hardware! Thanks you so much~Tom

This was the place my designer recommended and the lady I worked with here was super difficult to…read morework with - tough to schedule time, could/would not pull together a price list. I got the impression they'o too snooty to work with people who don't have unlimited budgets. I will say the gentleman who sits closest to the stairs is super sweet and helpful, maybe I should have worked with him instead. Anyway, I landed up driving down the street to Saratoga Plumbing. Even for cabinet hardware the prices are much higher here than online or at other stores.