The people who staff this family run business are the nicest, most helpful people you will ever…read morework with. They are closing this summer, so get your hardware, paint, kitchen accessories, and jamming supplies before it's too late.

I see that it's going out of business and that's unfortunate for their local customers. However,…read moreI've never cared for this hardware store. Of the few times I've went, what I was looking for was never in stock. Help was ok. I left wondering how they stay in business and that was 7 years ago! It's interesting because I've always found True Value Hardware stores disappointing. Orchard Hardware (now Ace) is my go to favorite.

I came in here looking to purchase a single 2.5mm hex wrench. However, the hex wrenches were only…read moresold as sets so I ordered the one I needed on Amazon. However, I was surprise to see a rather large freezer near the check out area. Upon looking into it, low and behold, there were frozen pies in it. On impulse, I picked up the Caramel Apple one for $18.95. Verdict: It was delicious. Who would have thought that, right?

Trying to get a semblance of customer service here is practically non existent…read more I needed a key copied and was told to go to some counter and ring a bell for service. I waited 15 minutes before giving up and asking the cashiers who were standing around scrolling TikTok if they could make a key copy for me. Nope. Apparently they don't know how to make keys.. Clearly management here doesn't believe in cross training. How hard is it to train people to make key copies?!

Maleah was very helpful attentive fast efficient! I was able to get all I needed in a timely manner…read more.

Horrible service. Placed an order and paid for it,then the next day received email that my order…read morehas been cancelled. Had never cancelled my oder. Tried to discuss the matter to Manager Paul C but could not get a hold of him. SAD.

HUGE shout out to Jessica C., Sergio, and Cegan in the order pick-up department. After a debacle…read moreand confusion with a special order, these three stepped up in a major way. Outstanding customer service! These employees took a messy special order situation, found a solution and delivered for the customer (me). I can't thank them enough. Great service!! Thank you!!!

Ordered a garage door opener and installation labor…read more Initially, I asked for someone to come out and inspect the unit and provide recommendations. Lowe's associates said that wasn't necessary and to just buy a unit and schedule installation. That will come back to bite me later. After ordering, for almost two weeks there was little communication on the orders status or any progress. I had to call multiple times to confirm appointment date, and the technicians then missed twice (without any notice) before finally coming out. On the day of the install, the technician did not do any assessment and installed the opener. He even said there was an additional part needed, costing an extra $70. When all was said and done, the technician showed me that the opener would not work on my particular door and that I either needed a different unit or a different door. This could have been avoided if we had a proper assessment in the beginning. Furthermore, the technician said it was not his responsibility to uninstall the unit. So now I have to schedule a follow up appointment just to uninstall the unit, likely costing me more money. Do yourself a favor and go through a different company. This has been too much of a headache, cost me money that I likely won't get back, and I don't even have a working garage door.

Professional, courteous and dependable service, Item was cut and adjusted on the spot and was…read moredelivered in 1/2 an hour, as promised. Not so common these days. I was happy with the experience

Been here multiple times to look at windows, patio doors, and decking. Always professional and…read morecourteous and good knowledge of products since they've been around for decades. Ordered Fiberon Prairie Wheat decking after seeing the sample setup here, and very happy with it. Convention location off of San Antonio in Mountain View, easy and plentiful parking.

Great staff, and they always have what I need. Their fastener selection has served me well…read more One note: working people with 9-5 jobs like to shop after they get home from work. It's 6:22 PM, and I'm headed to a store that's open...

Three cheers for Ace Hardware in Palo Alto! Their inventory and prices are excellent, but what…read moretruly stands out is the kindness of their staff. After returning from a long trip, I couldn't open the padlock on my suitcase, which contained my personal belongings and medications. I went to Ace Hardware for help, and one of the employees (Jessica or Jennifer?) cut the padlock off with a large pair of bolt cutters in just two minutes. She even refused to accept payment for the service. I was deeply touched because, before going to Ace, I had tried to get the same service at A-A Lock & Alarms in Menlo Park. The employees there asked me to wait for the manager (or owner?) before they could help me. I waited hopefully because I have been using that shop's services for many years. I understood that they were going to charge me $25 to cut the padlock, and although I thought the price was quite high, I agreed because the situation was urgent. You can imagine my shock when the manager bluntly corrected me, saying that the price was not $25, but $250! Needless to say, I felt insulted and left determined never to use their services again.

Came by the other day to grab some led bulbs. Parking was plentiful in the private lot. To my…read moresurprise, there were 0 day laborers hanging out in the parking lot...perhaps a sign of the times. The store was fully stocked and staff were wearing a home depot apron with a hand written name. Checkout was quick although my self-checkout machine froze while approving my transaction...bummer.

I came in here really quick to buy some sort of sealant for a bookshelf. I'm working on and I had…read moreno idea they had this money options!! I literally have no idea what I'm doing so luckily there was somebody working in the paint department that could give me enough information in helping me pick the right Style of tint and sealant. There were so many different cashiers and giant carts everywhere along with a handful of people at self checkout that I just use self checkout because it was faster? I honestly do not like the little chaos, but the line for the regular registers was rather lengthy! The parking lot is really busy watch out for random bolts or screws and I was on my way within an at least 15 minutes. The majority of my time I spent asking questions within the paint department. Lol.

This was the place my designer recommended and the lady I worked with here was super difficult to…read morework with - tough to schedule time, could/would not pull together a price list. I got the impression they'o too snooty to work with people who don't have unlimited budgets. I will say the gentleman who sits closest to the stairs is super sweet and helpful, maybe I should have worked with him instead. Anyway, I landed up driving down the street to Saratoga Plumbing. Even for cabinet hardware the prices are much higher here than online or at other stores.

Great store. Fantastic selection. My wife went there to see their door handle and lock for our…read moredouble door. Chris spent a considerable amount of time with my wife and they selected what she liked. We went back there together with my wife to put in the order and it took a couple of weeks for the items to arrive. Very happy with the experience overall and will do business with them again. And oh the price of the door handles ( double door, one side is functional and the other side is dummy side ) were the same as what I found on Amazon. So dealing with a nice store and professional help with online pricing. My go to place for any future hardware.