Such a great hardware store, my local go-to, friendly knowledgeable staff. Unfortunately they are…read moreclosing up shop in the summer of 2026 and I'll miss them. Patronize them while you can, they deserve it!

The people who staff this family run business are the nicest, most helpful people you will ever…read morework with. They are closing this summer, so get your hardware, paint, kitchen accessories, and jamming supplies before it's too late.

I came in here looking to purchase a single 2.5mm hex wrench. However, the hex wrenches were only…read moresold as sets so I ordered the one I needed on Amazon. However, I was surprise to see a rather large freezer near the check out area. Upon looking into it, low and behold, there were frozen pies in it. On impulse, I picked up the Caramel Apple one for $18.95. Verdict: It was delicious. Who would have thought that, right?

Trying to get a semblance of customer service here is practically non existent…read more I needed a key copied and was told to go to some counter and ring a bell for service. I waited 15 minutes before giving up and asking the cashiers who were standing around scrolling TikTok if they could make a key copy for me. Nope. Apparently they don't know how to make keys.. Clearly management here doesn't believe in cross training. How hard is it to train people to make key copies?!

This place is slowly going downhill not sure exactly what's going on…read more People are friendly but when I need what I need, I need what I need. Unfortunately I feel like cutting down on staff is hurting the business

Horrible service. Placed an order and paid for it,then the next day received email that my order…read morehas been cancelled. Had never cancelled my oder. Tried to discuss the matter to Manager Paul C but could not get a hold of him. SAD.

I am frequently making improvements to my current living space, an ground floor apartment close to…read moreour grandchildren. The recent rains have made a quagmire of the garden space in the adjacent porch area where I park my e-bike, and have been dumping soil into the trench. However, my much better half suggested that pavers would be a better fill, and this superb Lowe's has exactly the best product: 12 x 12 x 2" all-weather concrete blocks. Once placed, The high durability ensures bike tires will NOT sink into a wet trough, which ends up getting tracked out into a large waiting area or possibly inside. At the other end, obtaining the pavers was remarkably easy. I went to this specific Lowe's in Sunnyvale because it is the only such store that has an exterior sculpture on its wall that shows the evolution of construction (improving our lives/landscapes) AND the building materials inside make it possible. After motoring to 811 Arques and parking, I pushed a heavy duty cart to the garden center and loaded a dozen of the aforementioned pavers onto it. Time to pay--another critically important step in making the repair, and another reason I always go to Lowe's. I am a Veteran and once registered in the system (my home is in El PasoTX-USA), I am recognized as a Veteran at Lowe's World-wide. The discount is always appreciated, and helps drive down overall costs. I have always been helped by the associates, especially at checkout. Not only do they ensure that the computer system recognizes my status (all of us have dealt with machine failures!), but there isn't anything they won't do to help the transaction to go smoothly. With my dozen pavers, Associate HANH cleared the aisle/facilitated ease of purchase. He represents the always-helpful (and frequently essential) associates, whose service make the shopping experience at Lowe's fantastic! Thank you HANH & LOWE'S‼

Ordered a garage door opener and installation labor…read more Initially, I asked for someone to come out and inspect the unit and provide recommendations. Lowe's associates said that wasn't necessary and to just buy a unit and schedule installation. That will come back to bite me later. After ordering, for almost two weeks there was little communication on the orders status or any progress. I had to call multiple times to confirm appointment date, and the technicians then missed twice (without any notice) before finally coming out. On the day of the install, the technician did not do any assessment and installed the opener. He even said there was an additional part needed, costing an extra $70. When all was said and done, the technician showed me that the opener would not work on my particular door and that I either needed a different unit or a different door. This could have been avoided if we had a proper assessment in the beginning. Furthermore, the technician said it was not his responsibility to uninstall the unit. So now I have to schedule a follow up appointment just to uninstall the unit, likely costing me more money. Do yourself a favor and go through a different company. This has been too much of a headache, cost me money that I likely won't get back, and I don't even have a working garage door.

We needed to build a customized handrail for an upstairs bedroom. I brought in a template to…read moreChris, their milling guy. We had to do several cuts to get it right because Chris wanted a perfect seam at the joint. Thank you Chris. Andy De Wild from San Carlos

Professional, courteous and dependable service, Item was cut and adjusted on the spot and was…read moredelivered in 1/2 an hour, as promised. Not so common these days. I was happy with the experience

Great staff, and they always have what I need. Their fastener selection has served me well…read more One note: working people with 9-5 jobs like to shop after they get home from work. It's 6:22 PM, and I'm headed to a store that's open...

Just a shout out to Ace Hardware in Palo Alto…read more The service is outstanding. Everyone is sooo helpful and nice. The store is always clean. I can most always find what I need when I go in. Of course the prices can be a bit more expensive, but I would rather shop local than big box!

Came by the other day to grab some led bulbs. Parking was plentiful in the private lot. To my…read moresurprise, there were 0 day laborers hanging out in the parking lot...perhaps a sign of the times. The store was fully stocked and staff were wearing a home depot apron with a hand written name. Checkout was quick although my self-checkout machine froze while approving my transaction...bummer.

I came in here really quick to buy some sort of sealant for a bookshelf. I'm working on and I had…read moreno idea they had this money options!! I literally have no idea what I'm doing so luckily there was somebody working in the paint department that could give me enough information in helping me pick the right Style of tint and sealant. There were so many different cashiers and giant carts everywhere along with a handful of people at self checkout that I just use self checkout because it was faster? I honestly do not like the little chaos, but the line for the regular registers was rather lengthy! The parking lot is really busy watch out for random bolts or screws and I was on my way within an at least 15 minutes. The majority of my time I spent asking questions within the paint department. Lol.

This was the place my designer recommended and the lady I worked with here was super difficult to…read morework with - tough to schedule time, could/would not pull together a price list. I got the impression they'o too snooty to work with people who don't have unlimited budgets. I will say the gentleman who sits closest to the stairs is super sweet and helpful, maybe I should have worked with him instead. Anyway, I landed up driving down the street to Saratoga Plumbing. Even for cabinet hardware the prices are much higher here than online or at other stores.

Great store. Fantastic selection. My wife went there to see their door handle and lock for our…read moredouble door. Chris spent a considerable amount of time with my wife and they selected what she liked. We went back there together with my wife to put in the order and it took a couple of weeks for the items to arrive. Very happy with the experience overall and will do business with them again. And oh the price of the door handles ( double door, one side is functional and the other side is dummy side ) were the same as what I found on Amazon. So dealing with a nice store and professional help with online pricing. My go to place for any future hardware.