Such a great hardware store, my local go-to, friendly knowledgeable staff. Unfortunately they are…read moreclosing up shop in the summer of 2026 and I'll miss them. Patronize them while you can, they deserve it!

I see that it's going out of business and that's unfortunate for their local customers. However,…read moreI've never cared for this hardware store. Of the few times I've went, what I was looking for was never in stock. Help was ok. I left wondering how they stay in business and that was 7 years ago! It's interesting because I've always found True Value Hardware stores disappointing. Orchard Hardware (now Ace) is my go to favorite.

I came in here looking to purchase a single 2.5mm hex wrench. However, the hex wrenches were only…read moresold as sets so I ordered the one I needed on Amazon. However, I was surprise to see a rather large freezer near the check out area. Upon looking into it, low and behold, there were frozen pies in it. On impulse, I picked up the Caramel Apple one for $18.95. Verdict: It was delicious. Who would have thought that, right?

Trying to get a semblance of customer service here is practically non existent…read more I needed a key copied and was told to go to some counter and ring a bell for service. I waited 15 minutes before giving up and asking the cashiers who were standing around scrolling TikTok if they could make a key copy for me. Nope. Apparently they don't know how to make keys.. Clearly management here doesn't believe in cross training. How hard is it to train people to make key copies?!

What a gem of a hardware store! Very friendly and helpful customer service. They had exactly what…read morewe needed and even met us behind the store to directly load the 100 pounds of cement we needed. Since 1983!

Avoid: Smug, rude employees that thought it was funny to play games and abuse an elderly person by…read moresaying she could use their bathroom, getting her to come back in the store; only to reject her causing her to have an accident. They lost a $450 sale from me today, and I will never return. Hopefully all of my neighbors will do the same. It's sad when I need to take my business away from a small business owner to a corporate chain that would never treat their customer in this manner.

Great staff, and they always have what I need. Their fastener selection has served me well…read more One note: working people with 9-5 jobs like to shop after they get home from work. It's 6:22 PM, and I'm headed to a store that's open...

Just a shout out to Ace Hardware in Palo Alto…read more The service is outstanding. Everyone is sooo helpful and nice. The store is always clean. I can most always find what I need when I go in. Of course the prices can be a bit more expensive, but I would rather shop local than big box!

Had a fridge delivered on Friday and one of the driver made me feel SUPER UNCOMFORTABLE…read more He was so unfriendly and gave me very judgmental looks when I spoke with him. I guess he didn't even want me touching his phone because he forged my signature on his phone (no big deal) but I hate that attitude.

A pitiful excuse for a store. The employees are lacking in knowledge, unhelpful, and couldn't care…read moreless about your project needs. Specialty services are low quality and will never arrive on time. Customer service takes exactly zero ownership for anything, even when there is clear evidence that Home Depot is at fault. I have been waiting 3 months to complete my kitchen and have lost thousands because of Home Depot's incompetence. Do yourself a favor and spend your money elsewhere - Home Depot will swindle you out of yours, screw everything up, and never take responsibility. This place is a joke.

We needed to build a customized handrail for an upstairs bedroom. I brought in a template to…read moreChris, their milling guy. We had to do several cuts to get it right because Chris wanted a perfect seam at the joint. Thank you Chris. Andy De Wild from San Carlos

So great to find a local in my neighborhood lumber store. Great service and prices! I'll be doing…read moreall my lumber and hardware shopping here.

I am frequently making improvements to my current living space, an ground floor apartment close to…read moreour grandchildren. The recent rains have made a quagmire of the garden space in the adjacent porch area where I park my e-bike, and have been dumping soil into the trench. However, my much better half suggested that pavers would be a better fill, and this superb Lowe's has exactly the best product: 12 x 12 x 2" all-weather concrete blocks. Once placed, The high durability ensures bike tires will NOT sink into a wet trough, which ends up getting tracked out into a large waiting area or possibly inside. At the other end, obtaining the pavers was remarkably easy. I went to this specific Lowe's in Sunnyvale because it is the only such store that has an exterior sculpture on its wall that shows the evolution of construction (improving our lives/landscapes) AND the building materials inside make it possible. After motoring to 811 Arques and parking, I pushed a heavy duty cart to the garden center and loaded a dozen of the aforementioned pavers onto it. Time to pay--another critically important step in making the repair, and another reason I always go to Lowe's. I am a Veteran and once registered in the system (my home is in El PasoTX-USA), I am recognized as a Veteran at Lowe's World-wide. The discount is always appreciated, and helps drive down overall costs. I have always been helped by the associates, especially at checkout. Not only do they ensure that the computer system recognizes my status (all of us have dealt with machine failures!), but there isn't anything they won't do to help the transaction to go smoothly. With my dozen pavers, Associate HANH cleared the aisle/facilitated ease of purchase. He represents the always-helpful (and frequently essential) associates, whose service make the shopping experience at Lowe's fantastic! Thank you HANH & LOWE'S‼

Ordered a garage door opener and installation labor…read more Initially, I asked for someone to come out and inspect the unit and provide recommendations. Lowe's associates said that wasn't necessary and to just buy a unit and schedule installation. That will come back to bite me later. After ordering, for almost two weeks there was little communication on the orders status or any progress. I had to call multiple times to confirm appointment date, and the technicians then missed twice (without any notice) before finally coming out. On the day of the install, the technician did not do any assessment and installed the opener. He even said there was an additional part needed, costing an extra $70. When all was said and done, the technician showed me that the opener would not work on my particular door and that I either needed a different unit or a different door. This could have been avoided if we had a proper assessment in the beginning. Furthermore, the technician said it was not his responsibility to uninstall the unit. So now I have to schedule a follow up appointment just to uninstall the unit, likely costing me more money. Do yourself a favor and go through a different company. This has been too much of a headache, cost me money that I likely won't get back, and I don't even have a working garage door.

This place is slowly going downhill not sure exactly what's going on…read more People are friendly but when I need what I need, I need what I need. Unfortunately I feel like cutting down on staff is hurting the business

Horrible service. Placed an order and paid for it,then the next day received email that my order…read morehas been cancelled. Had never cancelled my oder. Tried to discuss the matter to Manager Paul C but could not get a hold of him. SAD.

Need a tool? Come check out Harbor Freight!! This smaller hardware shop feels like a nice balance…read moreof these larger retailers with a small town vibe! Here you'll be able to shop for your gardening tools or next construction project. The staff is so friendly. Currently with every purchase they are giving away their classic red harbor freight bucket! As my husband says, you can always use a bucket! Don't miss the opportunity to stop by next time you need a tool or are just in the area

Wow Becca's customer service tonight made my day! Came in…read moreto return an item we bought 2 of and didnt use the other. She had such a great attitude and helped to get the re-stock fee waived as well. Thank u for ur great energy Becca! Recommend shopping here!

Small store but super knowledgeable staff that is helpful and professional. Don't hesitate to stop…read morein if you need anything. If they don't have it, they will tell you where to find it.

Over the years I fly to San Francisco and stay at my brother-in-law's home often spending numerous…read moredays carrying out handyman tasks around his yard and home! This year was no exception as he had a number on jobs on his 'to-do list'! #1 task- Replace the old wooden post metal mail box! Needless to say, he didn't get his new mail box to match the structure fitting that were there already! So, how do we solve the mismatch? He, now my not-so-favourite brother-in-law, says,'let go to Portola Valley Hardware as they always have a solution to my handyman problems'! We go to PVH and the friendly staffer at busy front counter cheerily says to go down Aisle 7 and I'll have Bob waiting to assist you! And there he was! Bob listened to our 'Mailbox' dilemma then offered a plan that efficiently put into action and solved our problem with a little custom carpentry and, voila, we left ecstatic that we could now complete installing the mailbox per his creative skill set! Thank you Bob and PVH staff for going way and beyond in ensuring you looked after our needs and sent us home totally satisfied! Hmm...what made my favourite -in-law most pleased and excited was that his bride was absolutely ecstatic at the awesome finished new mailbox! WELL DONE/5! Respectfully, Dave C. Kelowna, B,C. CANADA