Nick was very helpful in getting my fittings for a leaking dishwasher drain drainage line. He was…read moreable to advise on the diameter and length needed. He also sold some additional items that would come in handy later on. I really liked how I was greeted at the front and asked if I needed any help. I understand why Ace is called the helpful place now. Prices are a little more than at other bigger stores, however, I like coming back here because of the personal touch, the community likes this store, and hands on assistance that you get so you get the job done right. It is a great place for DIYers!

I came in here looking to purchase a single 2.5mm hex wrench. However, the hex wrenches were only…read moresold as sets so I ordered the one I needed on Amazon. However, I was surprise to see a rather large freezer near the check out area. Upon looking into it, low and behold, there were frozen pies in it. On impulse, I picked up the Caramel Apple one for $18.95. Verdict: It was delicious. Who would have thought that, right?

What a gem of a hardware store! Very friendly and helpful customer service. They had exactly what…read morewe needed and even met us behind the store to directly load the 100 pounds of cement we needed. Since 1983!

So helpful on all home repairs. Their team is kind and patient. Very grateful they are here.read more

Great staff, and they always have what I need. Their fastener selection has served me well…read more One note: working people with 9-5 jobs like to shop after they get home from work. It's 6:22 PM, and I'm headed to a store that's open...

Three cheers for Ace Hardware in Palo Alto! Their inventory and prices are excellent, but what…read moretruly stands out is the kindness of their staff. After returning from a long trip, I couldn't open the padlock on my suitcase, which contained my personal belongings and medications. I went to Ace Hardware for help, and one of the employees (Jessica or Jennifer?) cut the padlock off with a large pair of bolt cutters in just two minutes. She even refused to accept payment for the service. I was deeply touched because, before going to Ace, I had tried to get the same service at A-A Lock & Alarms in Menlo Park. The employees there asked me to wait for the manager (or owner?) before they could help me. I waited hopefully because I have been using that shop's services for many years. I understood that they were going to charge me $25 to cut the padlock, and although I thought the price was quite high, I agreed because the situation was urgent. You can imagine my shock when the manager bluntly corrected me, saying that the price was not $25, but $250! Needless to say, I felt insulted and left determined never to use their services again.

Armando, The Legend…read more This review is not for Home Depot; it is for Armando, expert employee in the Plumbing Department of Home Depot in East Palo Alto: There is a humble and extremely knowledgeable man in the Plumbing Department of Home Depot East Palo Alto by the name of Armando. I've nicknamed him "Armando, The Legend." When I visited, he worked the evening shift up to closing time. Home Depot is getting a great deal by having him on staff; he's worth way more than whatever Home Depot is paying him. I've interacted with Armando a few times. Twice coming in before closing, I asked Armando how to get one pipe end to connect to another. Under these time-pressed circumstances, he asked me to wait a couple minutes for him to think before me and then get the pieces. Indeed, after just a couple minutes, he came back with four pieces - from the plethora of connectors/pieces on the shelves, one connecting to another. He said this should work. Indeed it did. I was amazed that he looked at my pictures and physical parts, and in his mind, determined exactly what pieces were needed, knew where they were in the aisle out of so many parts, and produced them perfectly. Also amazing, the next day, I came back with a request to modify the previous day's request, to add a connector within yesterday's contraption. I said, "I don't know if this is possible but this is what I am imagining..." Without skipping a beat, Armando inspiringly said with enthusiastic energy and authority, "Anything is possible. It's just a matter of figuring it out." Wow. It really makes you feel good to come in under stress and to have someone this competent rightfully put you completely at ease. He asked me to give him 30 seconds, and under that, he came back again with what turned out to be exactly what I imagined. He is an expert at his craft, too good to be working for Home Depot really. He is knowledgeable, fast, and helps with joy. I was so impressed, I've told my colleagues and family about him.

Very bad service from this store. I came in looking for a…read morespecific tool I did not know the name of - I have since found out it's called a gimlet. I asked an employee for advice in the Tools section. He pointed me to another tool that was not what I was looking for, and when I asked further questions he brushed me off completely. It felt like he only wanted to go back to being with his colleagues. I looked up and I came back to him with a picture of the tool, and was told that it did not exist (even though I was literally showing him a photo of it). It does seem like Home Depot does not sell this particular tool. However, his response was uncalled for. Was it because it was close to lunch break? Was it because I was a woman? I had also planned to ask about a power drill, but I will not be visiting this store anymore.

Been here multiple times to look at windows, patio doors, and decking. Always professional and…read morecourteous and good knowledge of products since they've been around for decades. Ordered Fiberon Prairie Wheat decking after seeing the sample setup here, and very happy with it. Convention location off of San Antonio in Mountain View, easy and plentiful parking.

I bought several Anderson patio doors from Bruce Bauer. The screen door on one of them was chipped…read moreand they were supposed to replace it under the warranty. This was several years ago. Since then, I've visited and emailed them at least 20 times and they either don't respond or say they're waiting for a response from Anderson. Now they've just ghosted me. I can't decide whether to continue to press them, forget the whole thing or take them to small claims court. In any case, I'd advise you to buy your windows and doors from another supplier.

HUGE shout out to Jessica C., Sergio, and Cegan in the order pick-up department. After a debacle…read moreand confusion with a special order, these three stepped up in a major way. Outstanding customer service! These employees took a messy special order situation, found a solution and delivered for the customer (me). I can't thank them enough. Great service!! Thank you!!!

In the battle between Home Depot and Lowes, it feels there's not a war or competition. Each store…read moreseems to carry different brands and models so it's wise to price compare but smarter to compare products between the two companies / businesses. They each have their own pros and cons. This location was clean and organized. Parking was easy, but a friend of mine always says as a tip and suggestion... park further away from the front door and busy areas in the parking lot as random nails and screws can drop out of customers bags and cause hazards to your tire and give you an unexpected and unpleasant flat tire, not the fault of the store.

In the battle between Lowes and Home Depot, it feels there's not a war or competition. Each store…read moreseems to carry different brands and models so it's wise to price compare but smarter to compare products between the two companies / businesses. They each have their own pros and cons. This location was clean and organized. Parking was easy, but a friend of mine always says as a tip and suggestion... park further away from the front door and busy areas in the parking lot as random nails and screws can drop out of customers bags and cause hazards to your tire and give you an unexpected and unpleasant flat tire, not the fault of the store.

Maleah was very helpful attentive fast efficient! I was able to get all I needed in a timely manner…read more.

Need a tool? Come check out Harbor Freight!! This smaller hardware shop feels like a nice balance…read moreof these larger retailers with a small town vibe! Here you'll be able to shop for your gardening tools or next construction project. The staff is so friendly. Currently with every purchase they are giving away their classic red harbor freight bucket! As my husband says, you can always use a bucket! Don't miss the opportunity to stop by next time you need a tool or are just in the area

Wow Becca's customer service tonight made my day! Came in…read moreto return an item we bought 2 of and didnt use the other. She had such a great attitude and helped to get the re-stock fee waived as well. Thank u for ur great energy Becca! Recommend shopping here!