Got great service from Zachary. He works hard & helped me choose paint colors. The samples were…read more excellent value & sold in convenient quart sizes.

Went to get price estimate to replace left-over paint from contractor that had purchased from…read moreanother store. I showed the 'clerk' the s-wiliams 1-gal can, and she said: "We don't have that brand". I pointed to "Sherwin-Wiliams" printed on can, no response. Then tried another approach by asking her the price of the paint. She replied she can't tell me, that I would have to contact the store that's on the label on the can. The label is from another S-W Store. "What the Heck?" Not being able to reason with her, due to her limited "Customer Service Ability to adequately explain herself, I left disappointed in her lack of care. Got home, called the phone # on the can, turns out to be store in is in Sunnyvale. Told my story to the polite gentleman on the phone, and was able to get a $ price! He couldn't understand why the Mtn View store couldn't serve me. Bottom line.....Don't go to Mtn View store where they are "Customer Service Challenged" .Go to Sunnyvale, where customer service seems to mean something.

I went to benjamin Moore today -- the workers were very nice and helpful - I'm looking to repaint…read morethe exterior my home so it has so many options to choose from . Will come back

Raced out of work to get to this store at 4:58pm to pick up a paint chip. Paused for 30 seconds in…read moreparking lot to courteously avoid someone who was backing out. Door was locked. I knocked. Guy ignored me. Called through the door gap asking for a paint chip; the guy yelled at me that they were closed. Checked my phone at that instant and it was 4:59 pm. I arrived when it should have been open and it was locked; and the guy was rude to a customer. I'm about to buy several thousand dollars of paint but it won't be from here.

I went to pick up paint my husband ordered and bought online. It was a quick and easy pick up. The…read morevalue of paint there is great. Some customers were rude and holding up the line but the workers maintained great customer service through it all.

We have finally started demolishing the last room in our house to be renovated - the master bath…read more We went to our go-to paint store to match the wall color to our tile selections. Kyle McCauley, the Store Manager wasn't satisfied until the matches were perfect. We had an outstanding experience - lots of good advice, quick and pleasant service, perfect color, high quality paint, and a 35% discount that was going on this week. Who could ask for anything more.

Had a fantastic experience at this location of California Paint Company. Thomas and Dave helped me…read moreout of a bind, when I was trying to color match to a BM paint on my walls. Thomas even stayed late to help me when I walked in near closing time. Super friendly service every time I went in. These guys have years of experience with paints and colors, and are a wealth of knowledge. Definitely will only be shopping here for paints and supplies.

I went to this shop in 2017 for my kitchen cabinets project with SW colonnade gray , it turned out…read moregreat. 2021 I'm doing walk in closet project. Got a pine of SW repose gray from Home Depot for testing. Color is right on wall and closet. So I went to this shop to get a gallon of aura paint. But the machine didn't match the color right this time. Went back for refund, got yelled at. After showing pic to the owner, told the owner the color turned out blue it's not even close, I can't use it. It's more bluer in person. He told me" we don't go by pic." So he took back the aura and testing on a piece of paper. And said "your house lighting is wrong. My paint has no problem." When I tried to get the piece of paper and go outside to match the chip he wouldn't let me. And yelled at me" you know nothing about paint." he slammed the gallon paint on the counter and yelled again" I'm not taking it back". So unbelievable. Be aware of this place. No customer service at all. Horrible service. Totally waste of money and time. Never go back again. Of course nothing can match perfectly. But it' should be close to gray beige color, not baby blue. Maybe your machine needs to be calibrated? Why I had to be yelled at when your machine is not working right? You are not even trying to help fixing the problem or refund me for your malfunction machine. BE NICE cost nothing.

Came to this paint store to get a paint color matched, but the experience was really disappointing…read more(unlike my last two visits). I brought in my door trim for them to match the paint, and they immediately told me they couldn't do it because there was shimmer in the finish. I explained that I didn't need the shimmer -- I just needed the closest base color. Then they said no one (the color technician) could work on it until Monday. But if you're not the color technician, how can you confidently tell me what can or cannot It's clear they don't want to help and don't care whether someone is a repeat customer or not. I drove all the way from Los Altos to Cupertino for this, and honestly, it was a complete waste of time, unwillingness to help & give me this "I don't care" doing business with a repeat customer made this a very disappointing visit.

The staff was so friendly and helpful. They were such a great resource on giving suggestions on…read morewhat tools or products would work for my needs. They helped me do a color match with a paint chip I brought in, and it was SEAMLESS. I also really liked that they were so proud of the quality of the items they were selling. Before I left, they told me to make sure I wash the brush I got because it would last me for life! They were absolutely amazing and would highly recommend checking them out.

Been here multiple times to look at windows, patio doors, and decking. Always professional and…read morecourteous and good knowledge of products since they've been around for decades. Ordered Fiberon Prairie Wheat decking after seeing the sample setup here, and very happy with it. Convention location off of San Antonio in Mountain View, easy and plentiful parking.

I bought several Anderson patio doors from Bruce Bauer. The screen door on one of them was chipped…read moreand they were supposed to replace it under the warranty. This was several years ago. Since then, I've visited and emailed them at least 20 times and they either don't respond or say they're waiting for a response from Anderson. Now they've just ghosted me. I can't decide whether to continue to press them, forget the whole thing or take them to small claims court. In any case, I'd advise you to buy your windows and doors from another supplier.

I needed specifically Benjamin Moore paint to match the paint I currently have. After a quick…read moresearch for nearby stores, I stopped in. I did not know much about what I needed exactly, but everyone working was more than helpful and patient with my rookie questions! Thank you, I will be back!

Excellent service and products. Especially the water base stain General Finishes Hi Performance and…read moreexterior 450

Don't go here for Pint sized samples. Employee insisted I buy a quart as Sherwin Williams doesn't…read moresell small sized samples. I ponied up more $$ as a result. Totally unnecessary when trying out sample paint. Later I found out from my contractor and Lowe's which also sells this paint, that this was a blatant lie. This dude just wanted me to spend more. I just don't get it- why lie for an extra $10. Hope you met your monthly revenue goals. I will go to another SW store like Lowe's to buy the many gallons I really need for my project

According to my experience this store is the best in San Jose…read more Store manager Hector is very knowledgeable, helpful and professional person. He knows everything about products and always ready to help his customers. Thank you Hector!

The people who staff this family run business are the nicest, most helpful people you will ever…read morework with. They are closing this summer, so get your hardware, paint, kitchen accessories, and jamming supplies before it's too late.

I see that it's going out of business and that's unfortunate for their local customers. However,…read moreI've never cared for this hardware store. Of the few times I've went, what I was looking for was never in stock. Help was ok. I left wondering how they stay in business and that was 7 years ago! It's interesting because I've always found True Value Hardware stores disappointing. Orchard Hardware (now Ace) is my go to favorite.

Small store but super knowledgeable staff that is helpful and professional. Don't hesitate to stop…read morein if you need anything. If they don't have it, they will tell you where to find it.

Over the years I fly to San Francisco and stay at my brother-in-law's home often spending numerous…read moredays carrying out handyman tasks around his yard and home! This year was no exception as he had a number on jobs on his 'to-do list'! #1 task- Replace the old wooden post metal mail box! Needless to say, he didn't get his new mail box to match the structure fitting that were there already! So, how do we solve the mismatch? He, now my not-so-favourite brother-in-law, says,'let go to Portola Valley Hardware as they always have a solution to my handyman problems'! We go to PVH and the friendly staffer at busy front counter cheerily says to go down Aisle 7 and I'll have Bob waiting to assist you! And there he was! Bob listened to our 'Mailbox' dilemma then offered a plan that efficiently put into action and solved our problem with a little custom carpentry and, voila, we left ecstatic that we could now complete installing the mailbox per his creative skill set! Thank you Bob and PVH staff for going way and beyond in ensuring you looked after our needs and sent us home totally satisfied! Hmm...what made my favourite -in-law most pleased and excited was that his bride was absolutely ecstatic at the awesome finished new mailbox! WELL DONE/5! Respectfully, Dave C. Kelowna, B,C. CANADA