Just like what everyone is saying in their reviews, customer service is top notch here! Eric and…read moreDavid helped me and very thankful for their expertise and guidance. Def come here, you won't be disappointed!

I went with my son to pick up a quart of paint, and they let him come to the back and learn how to…read moremix the paint! He saw how to program the paint machine, how to align the can, how they cap it, and how they shake it. It was an awesome experience, can't say thank you enough. The paint we got was great also!

Don't go here for Pint sized samples. Employee insisted I buy a quart as Sherwin Williams doesn't…read moresell small sized samples. I ponied up more $$ as a result. Totally unnecessary when trying out sample paint. Later I found out from my contractor and Lowe's which also sells this paint, that this was a blatant lie. This dude just wanted me to spend more. I just don't get it- why lie for an extra $10. Hope you met your monthly revenue goals. I will go to another SW store like Lowe's to buy the many gallons I really need for my project

According to my experience this store is the best in San Jose…read more Store manager Hector is very knowledgeable, helpful and professional person. He knows everything about products and always ready to help his customers. Thank you Hector!

Service was great. Very busy in the mornings as contractors are picking up their supplies for the…read moreday, but afternoons seem to be less busy. Had 2 paint matches - they did a great job. I'll definitely buy future paint from this location.

They have a great selection of colors and can match anything. I would pay more because the great…read moreservice and friendly attitudes. I wholeheartedly recommend this place. Reasonably priced. I love these guys. They are super friendly and helpful.

Came to this paint store to get a paint color matched, but the experience was really disappointing…read more(unlike my last two visits). I brought in my door trim for them to match the paint, and they immediately told me they couldn't do it because there was shimmer in the finish. I explained that I didn't need the shimmer -- I just needed the closest base color. Then they said no one (the color technician) could work on it until Monday. But if you're not the color technician, how can you confidently tell me what can or cannot It's clear they don't want to help and don't care whether someone is a repeat customer or not. I drove all the way from Los Altos to Cupertino for this, and honestly, it was a complete waste of time, unwillingness to help & give me this "I don't care" doing business with a repeat customer made this a very disappointing visit.

The staff was so friendly and helpful. They were such a great resource on giving suggestions on…read morewhat tools or products would work for my needs. They helped me do a color match with a paint chip I brought in, and it was SEAMLESS. I also really liked that they were so proud of the quality of the items they were selling. Before I left, they told me to make sure I wash the brush I got because it would last me for life! They were absolutely amazing and would highly recommend checking them out.

Helpful staff, particularly the color consultant Gabe Connolly. Even as compared to another local…read moreBenjamin Moore paint store, there were better ( larger) color samples available here. And the small paint samples were less expensive than at another Benjamin Moore location ( and much smaller and cheaper than what was available at Sherwin Williams!). But the color help was the best benefit of all. This will now be my go-to paint store.

Terrific customer service and paints! Staff is very friendly and knowledgeable. Im a new home owner…read moreand I felt comforted to ask many questions about paints. I enjoy that I have a profile for a tech to find my account to remake a paint I ordered in the past and I can call ahead for pick up (20 minutes)

Probably the best and most wonderful Ace hardware in the Southbay! I was looking for a specific…read morebattery and they magically had them at this location. The staff was kind and accommodating, frequently checking in to offer help/assistance. This location has a rows and rows of beautiful plants and flowers to choose from and ample parking!

We locked ourselves out of our car by accident - thankfully it was right outside the Ace Los Gatos…read more We asked for help and the cashier said "I know the perfect person for this." She was right: Zack the manager went above and beyond to help us get back into our car and on the road. He was incredibly kind and patient with us. The rest of the staff was also extremely helpful and friendly.

Same thing as previous guest mentioned, stood there twice for 15 minutes no attention whatsoeverread more

Let me just say I was intimidated walking in but I knew I wanted Misty. Then Zachary, the store…read moremanager, came with the questions. Oh boi let me just say I was like . Thank goodness Zachary took the time to explain everything to me so I knew what I was purchasing. I love it and appreciated the help. I don't know anything about paint. Thank you so much Zachary for your expertise and experience.

My sister and I were there this morning around 10:30 and were kindly helped by each and everyone…read morethere, each person who saw us at the counter asked us if we needed help, we had a nice conversation with the one who first helped us and sold us our paint ,then he had gone back to mix it for us and several other employees came out to ask if we needed help,their service was outstanding and the employee who sold us our paint even carried it out to the car for us! It was a very special trip for us today to get that particular can of paint because a few years ago my sister was deathly ill and has had to take the room downstairs till she got better and finally now is able to go back upstairs to her own room to her favorite paint color so as any time would be your kindness would be appreciated but especially this trip it's a special time for her! Thank you all, next time we need paint we will be back ! Thank you everyone

Holy moly, Kristin Montoya knows her colors! We are beginning a renovation and I was absolutely…read morelost about what color tiles, quartz, backsplash, etc to choose. I came in here and spent an hour with Kristin and walked out with an interior and exterior paint palette that would make even the Property Brothers jealous! Kristin is calm, has an exceptional style sense, and is incredibly helpful. Thanks to her help in establishing a palette, I was able to choose all of my finishes with ease! **Should also mention that Kristin is finishing her interior design degree - her expertise is apparent.**

BEWARE - they told me they had a one year guarantee. They DO NOT HONOR their word. A few months…read moreafter painting my stucco house, bubbles started to appear on the wood trim and siding near my front door. I have called them 5 times and they refuse to even come to my house and look at the problem. Lance told me it is my problem, not his! He said my wood is defective!? And he told me that and he has never even come back to look at the problem. He just refuses to come back and even look at it. I paid them $8500 to paint the house and once the check cleared they were gone for good. Terrible. Beware. 3/2/26 - I just read Lance's response to my review. He says the pictures I posted were from before he painted. Not true. I just posted an additional picture showing today's date from time.gov and you can see the quality of work I have on my house today. The fact is that Lance has never come to my house to see the quality of work his people did on my house. So, he has assumed I posted old pictures.

The staff are knowledgeable, friendly, and always willing to help you find exactly what you…read moreneed--even if you're not sure what that is yet! The selection of paint and supplies is surprisingly wide for a small-town shop, and the quality is top-notch. It's clear they care about their customers and their community. I wouldn't go anywhere else for my painting projects!