Great staff, and they always have what I need. Their fastener selection has served me well…read more One note: working people with 9-5 jobs like to shop after they get home from work. It's 6:22 PM, and I'm headed to a store that's open...

Just a shout out to Ace Hardware in Palo Alto…read more The service is outstanding. Everyone is sooo helpful and nice. The store is always clean. I can most always find what I need when I go in. Of course the prices can be a bit more expensive, but I would rather shop local than big box!

Very knowledgeable, outstanding communications, overall a Great service !!…read more I will most definitely be calling them again.

The store has a great selection of products, nearly always friendly and always helpful employees…read more My go to.

Armando, The Legend…read more This review is not for Home Depot; it is for Armando, expert employee in the Plumbing Department of Home Depot in East Palo Alto: There is a humble and extremely knowledgeable man in the Plumbing Department of Home Depot East Palo Alto by the name of Armando. I've nicknamed him "Armando, The Legend." When I visited, he worked the evening shift up to closing time. Home Depot is getting a great deal by having him on staff; he's worth way more than whatever Home Depot is paying him. I've interacted with Armando a few times. Twice coming in before closing, I asked Armando how to get one pipe end to connect to another. Under these time-pressed circumstances, he asked me to wait a couple minutes for him to think before me and then get the pieces. Indeed, after just a couple minutes, he came back with four pieces - from the plethora of connectors/pieces on the shelves, one connecting to another. He said this should work. Indeed it did. I was amazed that he looked at my pictures and physical parts, and in his mind, determined exactly what pieces were needed, knew where they were in the aisle out of so many parts, and produced them perfectly. Also amazing, the next day, I came back with a request to modify the previous day's request, to add a connector within yesterday's contraption. I said, "I don't know if this is possible but this is what I am imagining..." Without skipping a beat, Armando inspiringly said with enthusiastic energy and authority, "Anything is possible. It's just a matter of figuring it out." Wow. It really makes you feel good to come in under stress and to have someone this competent rightfully put you completely at ease. He asked me to give him 30 seconds, and under that, he came back again with what turned out to be exactly what I imagined. He is an expert at his craft, too good to be working for Home Depot really. He is knowledgeable, fast, and helps with joy. I was so impressed, I've told my colleagues and family about him.

Very bad service from this store. I came in looking for a…read morespecific tool I did not know the name of - I have since found out it's called a gimlet. I asked an employee for advice in the Tools section. He pointed me to another tool that was not what I was looking for, and when I asked further questions he brushed me off completely. It felt like he only wanted to go back to being with his colleagues. I looked up and I came back to him with a picture of the tool, and was told that it did not exist (even though I was literally showing him a photo of it). It does seem like Home Depot does not sell this particular tool. However, his response was uncalled for. Was it because it was close to lunch break? Was it because I was a woman? I had also planned to ask about a power drill, but I will not be visiting this store anymore.

Shoutout to Jamie for her exceptional customer service! We arrived as two first-time gardeners…read moreconfused on where to start and she took us through the whole process seamlessly. She was super helpful, kind, and attentive. Made great recommendations and gave us the confidence we needed to be successful. We'll definitely be returning here because of her!

Company Trip Building: Disappointing customer service. We did not feel welcomed or valued during my…read morevisit, and as a person of color, we left feeling uncomfortable. I hope all customers are treated with equal respect and courtesy.

There are open bags of rat poison surrounded by loose pellets on the bottom shelf and floor of the…read morecustomer area by the animal feed. I came here a month ago to pick up chicken feed with my toddler. I sat her down and turned aside for 20 seconds to lift the feed bag, and then noticed she was standing next to an open bag surrounded by loose pellets. I looked closer and realized this was open, loose rat poison. Yikes! The bags say to handle with heavy gloves and to keep from pets and children. At least one is an anti-coagulant rodenticide - very bad for a child to get into. I would never had expected to come across loose poison littering the floor while shopping, and I might have easily assumed it was just loose feed if I hadn't noticed the packaging. I told the person at the register but they did not seem concerned. I probably should have impressed upon him further the danger of keeping these open bags with spilled contents on the floor of the customer area, but I was also worried that my daughter may have handled/eaten some in the moment I was turned away, and I wanted to leave quickly to tend to that possibility. A month has passed and I stopped by for more feed. The same open bags with same spilled poison are still littering the floor. This seems dangerously negligent on Robert's part. There are many things to like about this store, and I'd much rather be writing about those. Please clean up this dangerous and irresponsible mess before someone's service dog or child is harmed.

I live and work in Woodside, the store is very convenient for me. They always have everything I…read moreneed.Dustin one of the employees that work there is very helpful , he knows where everything in that store is ,and is always very polite and willing to help me find anything I need ,Thank you ,Dustin.

Came here for the restuarant not the store…read more Came here for a celebration dinner and had our server Joshua helping us out. Despite them being packed, he was very attentive, kind and overall a big piece in making our experience delightful. Food does take a while to come out Despite what we ordered. However, it was still delicious and loved every bite. Definitely a high end spot, so expect the price tag to reflect the experience. Would come back again and glad to have this place in Stanford Shopping Center

I gave it an additional star because the location is really stunning. The chandeliers, with the…read morefountain and the trees in the center make for a beautiful setting. That being said, our server broke one of our wine glass while serving us, they were out of Migration and Caymus, the only two wines we wanted to try, and my sea bass was the most undercooked fish I have ever been served at a restaurant - and it's a relatively pricy dish on their menu. I was do disappointed. I didn't want to complain and have it sent back because they were already taking so long to get food out. As for positives: the grilled avocado and caviar was delicious; the butterscotch dessert was very rich, but delicious. If they sold that in a jar, I would have walked away with it. At one point, the server offered us a complimentary shrimp appetizer - maybe they noticed they were falling short on our experience and tried to sweeten the deal. Appreciated the effort. Maybe their brunch is stronger. I can only imagine what those glass ceilings would do to the place on a bright clear day.

Studio Belmont has been awesome to work with. Amy helped us select all new kitchen and bath…read morehardware for a remodel and they were very knowledgeable and patient as we explored different options. Their prices were also fantastic. No haggling, and when Amy gave me the price, I price shopped with some other plumbing and bath showrooms and her initial price was better than everyone else's even after I asked those other showrooms for discounts etc. Also, better than internet pricing. When the products came in, they were delivered straight to my house with no issues whatsoever. A fantastic experience from start to finish. Highly recommend Amy and the team at SB.

Diana was the best! She helped us pick all plumbing fixtures for our new home build. Diana's…read moreproduct Knowledge and customer service is unmatched!

I went to Home Depot on a Thursday night around 6:45. Alex in the paint section was solo and busy…read morewith several guests but when each guest asked for help he was very friendly and polite, as well as helpful. His attitude was amazing. He is a great example of excellent customer service. He was very knowledgeable and dealing with him made my night. I wish more employees at Home Depot were as great as Alex.

Very disappointed in the Home Depot personal at this location. I went in there yesterday to get a…read moregloss lacker finish for a table my partner is crafting. Now I went the general location of where it would be found a asked a crew member in a Home Depot vest exactly the brand and type I was looking for and that I didn't want it in the spray can I wanted it in a quart as so my partner and put it in his own spray gun. The man looked at me like I was crazy and was no we don't have I haven't even heard of that brand I said oh okay well it doesn't have to be that brand but could you point me in the direction of that product. He then look at the guy in a blue Adidas zip up and was like do you know what she is talking about and he said no I don't think we have that. Then pointed to the spray cans and then was oh well this is probably what ur looking for and it was a quart can of lacker. I said okay well this can be sprayed right and he said yes and then walked away . I bought it come to find out that one could only be brushed on. So great then I go back to return it I ended up picking up some spray cans instead. That same man in the blue jacket was there behind the paint counter I the. Asked him where the stir cups are because I needed to pick up a couple more things since I was already back there he looked at me and was like I don't know. I think we have some plastic cups down on the aisle to your right. And then turned back around to the computer.... I ended up finding the cups that I needed so thank God for that but the attitude and the judgment and the clear unhelpfulness from the crew members. There was really appalling. I've had plenty of other experiences at different. Home Depot's. That have been completely different team. Members are always happy to help walking you to the sections, but I received none of that at this Home Depot. Hopefully, they can shape up their team.