Studio Belmont has been awesome to work with. Amy helped us select all new kitchen and bath hardware for a remodel and they were very knowledgeable and patient as we explored different options. Their prices were also fantastic. No haggling, and when Amy gave me the price, I price shopped with some other plumbing and bath showrooms and her initial price was better than everyone else's even after I asked those other showrooms for discounts etc. Also, better than internet pricing. When the products came in, they were delivered straight to my house with no issues whatsoever. A fantastic experience from start to finish. Highly recommend Amy and the team at SB. read more

So happy! Desperate for handles for my new vanity, s I forgot to order them weeks ago - ran into Studio Belmont (formerly Belmont Hardware) - they actually had many in stock and you can wander the aisles looking for what you want. I was a little limited by my need for 8 smaller and 6 larger handles but I was drawn to one handle almost immediately and they had just enough small handles and more than enough large handles. So happy! I made my purchase within 15 minutes! With multiple employees saying, "Have a nice day!" Unfortunately these were unlike most ithwr handles as they only came with 1 inch screws instead of those AND 1.5 inch - so I ran back to them and they quickly found me 30 breakaway screws that go up to 2.5inches - no hassle, no problems, just found me screws, bagged them, and apologized - not their fault! Not a fault! All good! My vanity looks great with the handles, now just waiting for the countertop! If you have time and remember to order, their selection is much larger than what you can get on the spot, some of it quite fun, and the easiest way to change out a look in your bathroom! LOVE! read more

Studio Belmont - Hardware Stores Near Me - Belmont, California

I've been trying to get cabinet hardware for 2 months. The service in the Walnut Creek location is abysmal. The staff is inconsistent and the manager Amy doesn't take accountability. Orders take forever to deliver (if they ever arrive). Literally to anywhere else and save yourself the headache. read more

Before Covid, this was my go-to store for my home projects. But they still aren't open on Saturday which means I am forced to buy from other stores and online. Really hoped they would go back to being open on Saturday with the recent ownership/brand change. Most people work 9-5 M-F (at the least) and expecting customers to take time off work to buy cabinet handles is just annoying. Here's hoping they change their hours so regular working folks can come shop. read more

Gillian was a great help when we came in hoping to purchase all the handles/pulls for our new kitchen cabinets. We came to the store thinking we'd be able to choose, purchase and walk away with everything in the same day. Apparently that's not how this works (but having never done this before, we didn't know). We needed the hardware for just a few days later, so she helped direct us to the most in-stock brand, which actually helped us narrow down the search. Gillian then worked very efficiently to help us figure out the number and size we needed for the whole kitchen, using the elevation doc from our wonderful cabinet designer (Danmar Cabinets). She then tracked down where to find the remaining pieces we needed and arranged for them to be shipped to our house in time for our deadline. When they arrived late, she apologized and quickly refunded me the extra shipping fee I had paid and updated me on when they would arrive. The handles/pulls look beautiful and are really nice quality. I was even able to return the extra one we ended up with! I highly recommend Belmont Hardware - just give yourself plenty of lead time to make it less stressful. read more

Studio Belmont - After - Hardware Stores Near Me - Belmont, California

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A few months ago, I spoke with Julia because I was looking to get several Emtek handles replaced that were not purchased at Belmont Hardware. Rather than making a quick sale by ordering me new units (which I would have gladly done), Julia gave me trusted advice and instructions (including phone numbers) to get the hardware exchanged free of charge. It took some time and effort, but her instructions saved me $350. This type of top notch, trust-worthy advice is something you can get from this neighborhood hardware store. I highly recommend them. read more

The employees are rude and condescending. I came in 35 min before they closed and they said they couldn't help because it was too close to closing time. I asked whether there's anything in stock or standard/simple and they told me it's not that type of store and insinuated I was too poor and gave me a brochure for the most "economical line". read more

Nice Selection - but not going to spend hours trying to get help and ultimately overpay for products you can get elsewhere.

Diana from Belmont Hardware/plumbing at the Belmont location provided su with amazing service. I highly recommend working with her. You do have to make an appointment in advance since the site is pretty small. But wonderful service. read more

I ordered all my kitchen handles from here and I loved them! Good selection here for knobs and handles!

This place is a joke, starting with the building falling apart, I'm surprised this place isn't condemned, and ending with the manager. The Guy Ron is SUPER confrontational and tells you nice things just so he can get in your wallet Interior designers and contractors BEWARE. This is a cautionary message. Heath my warning read more

What a find of a store, full of all things fixtures in every conceivable design and finish, shade and shape. We were looking for kitchen cabinet handles, and our contractor referred us to it, later we found that my brother and sister in law also had great experiences with it. We made an appointment, and btw., this is the one feature/service that absolutely hands down makes this place. We made an appointment from their available times on a Friday morning (they're unfortunately not open on weekends), and when we got there, the woman who was going to be helping us, Samantha, greeted us, wam and friendly and super sweet. The customer service we got from Sam, the one on one person centric service, her time and attention to detail, her infinite patience with my husband's ... and with my highly opinionated/dogmatic full of certitude take on all things aesthetics. The customer service here is exceptional! The store is huge, literally brimming with more handles and knobs and rods and ... more than you thought existed, and frankly, more first world problem choices. Geez, for someone who doesn't know exactly what they want, it can be overwhelming. It's a wonder and testimony to the organized layout and appeal of the store that everything is not a chaotic mess; instead, it's a beautifully laid out and appealing, artistic haven for interiors. They do everything from entirely custom orders with lead times of approximately two months and beyond to immediately available stuff . The prices depend on whether it's custom and solid brass or an amalgamation metal ... parking was easy in front of the shop. I got so engaged and involved in the process, I forgot to take photos, a shame because the store is beautiful! Highly recommend! Btw., I read a couple of other reviews about the "building falling apart" and scamming customer service, etc., it's possible these folks are mistakenly reviewing another place because Belmont Hardware on El Camino Real is a store that's absolutely spic and span, fully intact beautiful shiny gorgeous showroom with two separate types of wares, the customer service couldn't be more helpful and ethical. read more

We're going through a whole house remodel and purchased $2500 worth of cabinet hardware. A couple things didn't work out and we need additional hardware for our home that was not yet purchased. I called our sales person Steven Gomez to ask if we could exchange these items towards the purchase of additional hardware needed. He was very quick to say "probably not" but would look into it. He also was quick to offer that they had some of the hardware I needed in stock to sell me. Very quick to make a sale but not quick to help if not in their favor. Do not shop here. Based on the 3 star review we should not have either. read more

Worst experience I've had with a hardware store. Mostly due to the personal character of the people.

We needed handles and then found that they had opened next door a bathroom fixtures store. They have an amazing selection of everything you need for a bathroom. Joe the sales person was amazing. He was honest and straightforward about pricing and availability. After our terrible experience with Decorative Plumbing Supply of San Carlos this was such a relief. Highly recommended. read more

Hardware's store that doesn't carry screws and bolts. Not a hardware store. Belmont cabinets and counters.

Very helpful and ordered just what we needed, called when all arrived and reordered new items to complete our job. Very organized.

Great selection of items, but service is really bad. You need to make an appointment to come in, that in itself is a big inconvenience!

Why on earth would a local business still follow such strict protocols to work on appt basis only ? Why? It's so hard to get in and once you're there, they rush you to make a decision based on the next appt coming in. Ridiculous! Blaming Covid for bad service and not willing to have people come and go to look at the products without an appt! Making a lot of room for competition! read more

I was looking for refrigerator door handles to match my cabinets. I called Belmont Hardware and after speaking to "a man" on the phone was told to email the photo to him and he would get back to me. He did not get back to me as promised, so by the next day I followed up and reached a woman named Tammy who told me the guy was out on jury duty. Fortunately I reached out and she ended up being a magician! She patiently walked me through websites showing me what would match my photo. She found my handles, got the order placed and I couldn't believe that we received them the very next day. She got the job done so quickly, efficiently and got me the perfect product. Thanks Tammy for making it so easy!! read more

The positives: great selection of products on display The negatives: Service is terrible. I understand in the days of Covid the shop wants to keep numbers of customers in their small store low. But they make it impossible to shop and return anything. You must make an appointment and appointment on weekdays aren't easy to get - at the time of my appointment there were three people working, but I was the only in the store. Prices are high, they don't keep a lot of in stock and have very high restocking fees in the event you have to return. I am a firm supporter of small business, and am happy to pay extra because of the service small businesses provide - expert recommendations, helpful ideas etc. I've remodeled my entire house without purchasing things from big box or Amazon because I think service is important. These folks don't provide service, aren't very knowledgeable about the product (they suggested and sold me incorrect things, and then made it very hard to return) AND they make it very difficult to shop. My recommendation -- if you really want to see the selection, make an appointment, find what you like and order it elsewhere. It's a terrible recommendation but save yourself the time and heartache of dealing with these folks if you need to return. Use it as a showroom. read more

If I could give them zero stars I would. While they have nice things, their customer service is HORRIBLE. I have been trying all week to get an ETA on my order and in spite of 4 calls, and 4 different sales people telling me they will call me the next day, no one calls. Basically once they get your money they don't care about providing any service. Avoid this place and shop at Ace. read more

I had a complete remodel of my condo recently, and was most pleased with the help of Diana Cardia at Belmont Hardware. She was knowledgeable, professional, and very caring! I would absolutely recommend her to anyone doing bathroom or kitchen remodels. read more

Very Arrogant staff! They just don't want to entertain you. You go with a big budget. The moment they know you are on a budget. They will show you the route to go to Home Depot. Never recommend anyone to go there read more

Not a hardware store. They sell mostly decorative handles and fixtures for kitchen and bath. Nearest real hardware stores are Ace in Carlmont Plaza at corner of ECR and Alameda, Home Depot in San Carlos or the new OSH on Industrial. I'm not the most literal person, but you shouldn't call yourself a hardware store if you don't sell hardware. I understand that people in the kitchen and bath remodeling business may refer to a little metal knob as "hardware". But similarly, people in the computer business refer to their products as hardware, and Apple doesn't go around calling their stores "hardware stores". Since the store is named Belmont hardware, then Yelp and other search engines suggest this place every time someone needs a specialty lightbulb or a new drill bit. That's a waste of everyone's time. read more

Lots of selection. Higher end will take time to get delivery. They are VERY busy therefore the customer service is choppy. I would be a little nervous buying from them..... read more

This place has changed so much. They used to have everything and good service. Now they don't care for your business and you may bother when you call them. read more

I don't mind paying a premium and shopping locally, but I would thought that would get me a modicum of service. The same stuff is available from reputable on-line sources like Hardware Hut and Direct Door Hardware at 20% less. That might include waiving an add-on charge to ship to the SF location. I don't mind paying a drop-ship fee, but $15 just to ship to their SF warehouse instead of the Belmont warehouse when they order something from the manufacturer? How about not taxing the inbound freight. The only reason to do that is if they are marking it up. Maybe spending $3K is small potatoes for them, but at that markup perhaps waiving or reducing an exorbitant 30% re-stocking fee for a couple of common knobs might be in order. At full retail price, they don't have to mark up the freight, have a restock fee that is twice as much as it should be, and charge money to pick up something at their other location. Google: Hardware Hut and Direct Door Hardware or go to the place up on El Camino in San Bruno or anywhere else read more

They have a huge assortment of cabinet hardware to choose from. It should be no problem finding a pull/know that you love.

Difficult to visit, you still need an appointment like during Covid and only some of the staff is helpful.

We went in twice and got a lot of attitude. You can see in other reviews that this is common. Their selection is ok. But their prices are worse than Home Depot for the exact same item. They don't have convenient hours either. We were happy to take our business elsewhere. read more

Bought some plumbing hardware from this store. I am also a customer of the San Jose branch. They offered good customer service the staff were very pleasant and helpful they answer led all my questions and I had quite a few. Overall a good experience read more

I had an awesome experience at Belmont Hardware because of the customer service. While you can buy hardware online, it's invaluable to be able to feel the hardware in-person and make exchanges for different sizes. I worked very close with Patrick and he was awesome. One of the best at customer service. Patrick was knowledgeable, kind and available via phone or email. I felt like I had a partner in my renovation which is a must during what can be a stressful process. Again, I love the convenience of online shopping but I love supporting a small business because they deserve the patronage even more. Thank you PATRICK! read more

The worst place to shop. Customer service is terrible , staff is rude and Arrogant and prices are higher than any other hardwood store. Do not shop here. Old man Lefty is a big jerk and grumpy old man. He needs to go home and not be in customer service. Save yourself any grief and read all the negative reviews before shopping here. read more

We recently remodeled 3 bathrooms in our home and had the pleasure of working with Diana Cardia in the plumbing/fixture side of Belmont Hardware. She gave us expert advise on the selection of our fixtures and we are thrilled with everything we ordered. We did run into a few issues during the construction process and she handled each problem with ease. She is a great customer advocate and a delight to work with. read more

When a couple of my kitchen cabinet knobs started to loosen up (and fall off), I thought maybe it was time to replace them. I checked out Home Depot first, but their merchandise is pretty basic. Today I went to Belmont Hardware. I've shopped there a few times in recent years, and have watched it evolve from hardware store to "specialty hardware." Today I saw that they've expanded a lot since I was last there years ago. Aisles and walls full of beautiful displays. There was so much to look at I felt like I needed a little help. I walked up to the counter and asked Jim Farlow (Lefty) for some help. He was in the middle of something else, but dropped everything to show me around and answer my questions. Which is kind of amazing, because I was obviously not a potentially lucrative client. He could easily have just pointed to where I needed to go, but instead he got up and helped me out. He didn't rush me at all or do any kind of hard selling. After I looked around a bit, I decided that I will definitely be getting new door knobs. But, in the short term, I asked if there is any way I can still use my old knobs. Lefty quickly opened the drawer of his desk and dug around a box of spare screws to find me not one, but two that were just a bit longer than my old ones (hence they'll screw tightly into my existing knobs. Customer service like that is a thing of the past. Belmont Hardware is a real asset to this community--check them out! read more

Rude people. Huge selection. Great stuff. Unique things. They have it all. But is it worth it? The people that work there are miserable and nasty and lazy. Maybe get a better night sleep or if you hate your job that much, leave!!! Won't be back. There is always the Internet and out of business this little place will go. You would think they would be happy to have someone take their time to walk in their door and try to give them business. read more

Belmont hardware is a distributor for Phylrich bathroom sink and faucet sets. We have three sets in out house and one of them had the drain stopper rod decay over the years from hair and soap scum not being cleaned out often enough. Diana C. was able to get me replacement parts from the manufacture on the East coast in a matter of days. She called me to confirm the order, called to confirm receipt....service I don't get from many places. read more

I showed up on a Monday during the hours in which they posted as being open. The front door was locked, and no one was around to assist. I called to see if maybe they were out for lunch or had to close for some issue, and the person who answered simply said they were unavailable. What a waste of time. read more

Yes, Virginia, there is a Santa Claus! On the recommendation of my friend, Rich, I walked through the front door of Belmont Hardware late Friday afternoon this week before Christmas. Under my arm was a brand new Baldwin Reserve entry lock set that I had purchased at a big box hardware retailer and had shipped to my home. I had attempted to install it and though I am mechanically inclined and can do most repairs around my home, this lock set had me baffled! I was greeted with a smile by Jack and when I asked for the expert on all things lock related he directed me to Samantha. I'd come to the right place! I explained my dilemma and stated my wish to have the lock set re-keyed to my existing house key if and only if we could solve the dilemma I faced while attempting to install this new premium front door lock set! Samantha unboxed the set and looked over the components as I explained my frustration with attempting to attach the exterior handle. After looking over the parts, Samantha scratched her head and we both laughed! I didn't feel like such a fool as Samantha couldn't figure it out either! Samantha got on the phone to the Baldwin "go to guy" and he walked her through the process solving the mystery and explaining what was not explained in the printed directions (in both English and French!) that came with the lock set. Problem solved!....well, maybe! Samantha then proceeded to re-key my lock and with a smile said, "No charge!" Now that was over the top! Not only had I taken time from her to solve a problem on an item that I had purchased elsewhere but she laughed and said that we had both learned something! I insisted on paying the re-keying fee and had a wonderful conversation with not only Samantha and Jack but also Colleen who had watched the drama unfold. Bottom line: If you desire to have first class service, with compassion and a smile, you have come to the right place! My experience was more than the five stars allotted and I will spread the good news to all that Belmont Hardware is the place to go! Merry Christmas! Gratefully, Mike H. PS: Upon returning home I installed the new lock set in 15 minutes! Thank you Samantha, Jack and Colleen at Belmont Hardware!! You made my day! read more