I just used CG for the second time in 4 years and it was another good experience. This time Renee helped me get a new clothes washer over the phone. Less than a week later, it's installed and just finished its 3rd load. Carlos and his partner were very professional and efficient in delivery and installation. I gotta say that washers have sure changed! It's almost like understanding a new computer operating system! read more

Disappointing Experience Due to Poor Communication and Failure to Deliver as Promised. We initially contacted CG Appliance in late August while shopping for a new washer. My husband spoke with Renee by phone and email regarding a Miele model we were interested in. Renee requested photos of our laundry room to verify space and installation requirements, which we promptly provided. During these conversations, we made it clear that we would be leaving for vacation in about two weeks and needed a new washer delivered before our departure. We later visited the showroom to look at the Miele WXD160WCS that was in stock. While there, we also considered other brands, including Bosch, LG, and Speed Queen. We asked about availability, and Renee told us that LG washers were in stock and could be delivered on September 1. She spent a considerable amount of time discussing our options and encouraged us to go home, think about it, and choose the machine that best met our needs. The next day, we decided to purchase an LG washer because it fit our requirements and was supposedly available for prompt delivery. However, when we called to place the order and pay in full, we were told that the September 1 delivery date was no longer available and that the earliest delivery date would be September 4. We agreed because we believed that would still give us enough time to complete our laundry before leaving for vacation. Our invoice clearly reflected a delivery date of 9/4. Unfortunately, September 4 arrived and we heard absolutely nothing from CG Appliance. No phone call, no email, and no delivery. Around 11:00 a.m., we called the store to find out when our washer would arrive. Renee was unavailable, and another employee tried to locate our order. To our surprise, he was unaware of any scheduled delivery. Although he had a copy of our invoice, the version in their system showed only "future" delivery rather than the specific September 4 delivery date listed on our copy. At that point, we were extremely frustrated. We had already been without a washer for over a week and had been hand-washing our clothes. With an upcoming vacation, having a working washer before our departure was not a convenience, it was a necessity. We had communicated our timeline from the very beginning, which makes the lack of follow-through even more disappointing. What makes this experience especially frustrating is that we chose to purchase from CG Appliance largely because of the confidence Renee gave us during the sales process. We could have purchased the same machine elsewhere for a similar price, but we felt comfortable moving forward based on the assurances we received. Looking back, Renee was very confident and made a number of assurances regarding availability and delivery. Unfortunately, those assurances were not backed up by results. While she was friendly and reassuring throughout the sales process, the delivery commitments that influenced our purchasing decision ultimately were not fulfilled. Friendly conversation is appreciated, but customers rely on accurate information, reliable communication, and follow-through. When we asked when the washer could actually be delivered, we were told it might take another week or longer. That was simply not an option given our travel plans and the commitments that had already been made. Most disappointing of all, we were never proactively informed that the promised September 4 delivery would not happen. We only learned there was a problem because we called ourselves. No alternative solution was offered despite knowing our situation and deadline. As a result, we canceled the order and requested a refund. We were promised delivery before our vacation, our invoice specified a 9/4 delivery date, and CG Appliance failed to meet that commitment. Fortunately, we found another supplier that was able to deliver the washer the very next day. Later that afternoon, the store manager - Mike, called to apologize for what had happened, and I genuinely appreciated the acknowledgment and the follow-up. However, by that point the situation had already created significant inconvenience. We had spent the morning trying to find out why our scheduled delivery never arrived, we still did not have the washer we were promised, and we were left scrambling to find another store before our upcoming vacation. While the apology was appreciated, it could not change the fact that the delivery commitment was missed and no advance notice had been provided. Good customer service does not end when payment is collected. It also requires honoring commitments, communicating when problems arise, and treating customers' time as valuable. Unfortunately, that did not happen in our case. What began as a positive sales experience ended with a missed delivery, no communication, and a canceled order. For that reason, I cannot recommend CG Appliance based on my experience. read more

Exceptional Customer Service When It Mattered Most! A friend of mine had an installation go wrong due to a contractor making several mistakes, creating a stressful situation that wasn't CG Appliance's fault. Despite this, CG Appliance stepped in and provided truly exceptional customer service. Renee was especially helpful. She took the time to understand what went wrong, stayed responsive throughout the process, and worked diligently to help get everything back on track. Her professionalism, patience, and genuine care made a difficult situation much easier to navigate. It's rare to see a company and their reps go above and beyond when the issue was caused by someone else. Based on my friend's experience, CG Appliance (both Renee & George and their delivery team) are absolutely worth recommending. read more

CG Appliance is great in so many ways! First of all, their prices are highly competitive. Customer Service is outstanding. I worked with George and Kitchen Experts to do a remodel. It included replacing my ancient range. I got an excellent price on a replacement! The range was delivered on time and based on our schedule. Tito the installer was efficient and professional. I didn't get the other gentleman's name. I sighed relief when it was installed successfully. It looks beautiful! Thank you to CG!! I'll be back based on future needs. read more

Can't thank Renee enough for all her help, with the order, installation questions, looking for additional parts, financing... Everything worked perfectly, great attention and service! The price of the appliances was very competitive. read more

Buyer beware. Purchased a theromdor oven from CG. When you cook grease gets into the glass panels and it cannot be cleaned unless you remove the door and the glass panels to clean. The cost $250 each time. Clearly there is a design flaw as every time you cook grease gets in between the panels. CG offered no solution apart from having it professionally cleaned every time. Contacted thermodor And they said that the oven still functions so there is nothing they can do. The door was removed to cleaned and shattered everywhere. How on earth can you have a venting system that dirties the glass and is impossible to clean without spending a fortune every time. Stay away from this product line and CG appliances. read more

My kid's condo in-unit, very old, compact stacked washer dryer was being vented to the bathroom via a long hose. So silly. It finally has seen better days and so he needed a new unit. After doing research online on Forbes and New York Times reviews and looking at Costcos offerings, he and I decided on Bosch. Our Bosch dishwasher has been amazing and CG appliances highly recommended the Bosch washer dryer stacked 500 Series which they actually use in the San Carlos store since it's ventless. Very advanced. WiFi enabled which I have learned to love. Renee was so helpful again. She helped us get our last appliance there last time - Bosch 800 dishwasher. Never looked back! She is so knowledgeable, friendly and efficient. She also tried to get some rebates from Bosch directly for us but a lot of stuff except for washer dryers are discounted currently. Regardless, great service and my son is very comfortable with everything. Great value in our eyes although Bosch is definitely on the higher end but totally worth it. German manufacturing at its finest. Highly recommended! CG Appliances for the win again! read more

This review is long overdue. I got my built in KitchenAid refrigerator from CG Appliance about 6 months ago. Renee Warren is such a gem and really helped me out. The KitchenAid built in fridge was one of the few that would fit into my space without modifications and at the price point I wanted. She helped me get it in a timely manner and at a great price too. Renee is very personable and easy to talk to. She provides excellent customer. I was really worried about getting such a large fridge into my house because I'm a bit particular about my walls, floors, and cabinets, but she got me the best installers, shout out to Juan and Enrique, who were just wonderful. Juan and Enrique were so professional and careful with the fridge and with my house. I like that CG Appliance has their own installers and don't use subcontractors. The KitchenAid refrigerator looks great in the space and so far so good. Thanks Renee! read more

This is our second major appliance purchased from CG. The combination of personal service, knowledgable, experienced staff and really quality appliances makes CG the only place I plan to purchase appliances in the future! Our 22 year old Kenmore side-by-side fridge suddenly stopped working and Renee helped us choose the best fit for us, and did some juggling so we could get an in stock unit of the model. Then Ernie made some schedule changes so we could get a next-day delivery! The whole team really helped us out and saved us from having to lose a lot of food that we had temporarily stored in ice chests and borrowed fridges. I did a lot of online research, read Wirecutter's detailed analysis, checked out some fridges at Costco, and there was no comparison. This was not the cheapest unit we could find, but I think my cost over the life of the appliance will be comparable. And if anything goes wrong, you can tell from the reviews that getting good, responsive service is increasingly difficult, and I just don't have to worry about that with CG. read more

CG Appliance - our beautiful new Bosch french-door fridge - Appliances Near Me - San Carlos, California

My new range, purchased from CG Appliance San Carlos, was delivered and installed yesterday, March 10. Selecting the range was a terrific experience with Renee who made suggestions about which models would meet my needs. She grasped right away what I wanted and even did some research with CG Daly City to be certain a particular feature was on the range I selected. The delivery and installation were done by Carlos and Christian and they were on time and very organized. They actually left my condo cleaner (I have white carpeting.) than when they arrived because, after removing the old range, they cleaned the area where the new range was installed. Carlos and Christian coordinated their actions so the installation went well. This was the 2nd appliance I've purchased at CG and buying from these appliance experts is going to be my practice in the future. It's lonely to walk around the appliance section in the box store by myself, with no staff around to answer questions. CG prices are comparable and the CG staff is a huge help. Prices at CG are comparable to Home Depot. read more

We have gone back to Renee three times now for her expert help! Renee is knowledgeable and gives us all the product advice that we need. She helps us make informed decisions between different brands , with detailed pros and cons ! I would recommend Renee any day, any time! It's not even the pre- sale service but she goes out of the way to support us with all the after-sales questions as well! Thank you Renee, for all your help ! read more

Renee Warren at CG Appliance is great! Knowledgeable, pleasant to work with, and truly dedicated to customer satisfaction. Everything with Renee and CG Appliance went smoothly and surely when I recently bought a new oven. Getting KitchenAid to honor the rebate it promoted, however, has been a nightmare, but Renee is in there relentlessly fighting for me. Next time I need an appliance, she will be my first call. read more

Best of the best. George came out to make sure the appliances would fit. Renee made it all happen. Great people, great deal. Good fun. A wonderful appliance shopping and purchasing experience read more

We were searching for a washer/dryer went into this location and had the worst customer service ever. The lady at the desk by the door barely looked up from her phone and asked what we were looking for? I said washer and dryer for today, She said we don't have many but they are over there in the corner. I told her which brands and she said yeah over there and continued on her phone as we started to walk she asked a man at a desk about two away from her if he could help us, he said no and continued to work. ( no other customer in store) we walked to corner I told my husband let's just leave nobody here wants to help us and we proceeded to leave then the lady says is that car outside? I said yes? Her whole tune changed and she started talking to us. Way to discriminate against a customer. We left bad for them we need a whole kitchen and laundry room. Left a very bad impression on me. We've bought stuff from the Daly City store and they were very nice. But no more! read more

CG Appliance (CGA) has a wide range of products available. But their ordering and delivery leaves much to be desired. Ordered a side by side refrigerator online and was told 10 days. Several weeks later it came in. Fortunately our old one still chugged along. Contacting the store via email was tedious since they were never proactive about letting us know the various order delays. Next came delivery. They correctly installed the new unit but left the front door open for hours in 85F heat after repeatedly asking them to shut doors as they entered and exited. Common sense? No. Delivery Communication was poor and the overuse of cologne from one of the delivery guys forced me to leave my home. If you can smell the cologne before you open the front door, it's bad. Refrigerator score 5/5, ordering 3/5, delivery 3/5. Good luck, hope you don't need the appliance right now! read more

Great experience with George. He was very knowledgeable about the products and helpful during the buying process. Best of all, he remained responsive and helpful AFTER the sale with a few warranty issues and helped ensure the manufacturers stood behind their warranties. read more

Best appliance company ever! Renee was amazing and the delivery team was extremely professional. We have other appliance deliveries through Costco, Home Depot, etc. but the customer service was so much better at CG appliance! Moreover they really knew their stuff and had equipment to prevent damage to our hardwood floors, something the other stores did not have. CG is the best! read more

I'm not sure why they get such good reviews. We ordered from them based on the five stars. They installed the washer improperly. They had to have someone else come over and redo it. We made the mistake of ordering from them again. They failed again. They did not show up on the delivery date. They did not give us an updated ETA. They certainly had no problem taking our money though. If you're honest with yourself, you know that no one gets all five stars. This place has a 5 star average. Something is fishy here. Suggest you look elsewhere. read more

Renee! Renee! Renee! She's seriously the best. We ordered appliances June 5, 2021. Absolutely terrible supply chain delays and port shutdowns and what not happened after. It was a total mess with massive lead times. Through it all, Renee remained super patient and on top of things. She's really organized and a kind soul all around. We ordered a 5 figure range, a high end panel ready fridge, a second fridge, a dishwasher, and a drawer microwave. All 5 were different vendors. This wasn't easy. Renee did an amazing job for her. We actually picked CG Appliance even though a competitor was slightly cheaper - but they didn't have Renee and her reputation for customer service. We are so glad we did. Also, big shout out to Enrique and the install team - they are awesome as well. 5 stars all around here despite a very very tough time in the appliance industry. read more

Our refrigerator door fell off Thursday and we needed a quick replacement. CG had a great selection and Rod was very helpful. Renee was especially supportive & was able to "borrow" a unit from another customer with a less urgent requirement. They delivered a new unit on Monday. The delivery/ installation team were prompt, professional and knowledgeable. This was an unexpectedly pleasant experience helped immensely by the CG staff. read more

Life saving! My family and I recently moved into a new home which has a very awkward laundry closet. We ordered a washer and dryer from a big box retailer and it didn't fit. They wouldn't/couldn't help me figure out what would fit and what my options looked like. I decided to call CG Appliance and met Renee. Renee introduced me to someone who might be able to help us reconfigure our closet. He confirmed that it would be a big job best suited for a contractor. I called Renee back and she jumped into action and gave me all my options. She looked at my pictures, measurements and diagrams. She helped me weigh the pros/cons of each option and select the best for our family. She had it delivered and installed that same week. No one else would have taken so much time and care to make sure we would find the right solution. I cannot recommend them and Renee enough. Exceptional service, comparable prices and the fastest, most professional delivery and installation process. THANK YOU!! read more

If you are female and shopping solo... beware. I was "helped" by a salesperson named Jeff. I have never experienced such rude behavior from sales staff/customer service. He cut me off several times when I was trying to explain the size constraints I was looking for in a refrigerator. And it wasn't with an, "Excuse me...let me point out something" tone of voice. But what prompted me to write this review is when Jeff had the gall to ask me, "Are you married?" and followed it with "Are you handy with a measuring tape?" The implication being that as a woman, I wouldn't know how to use a measuring tape to measure the dimensions of a kitchen cabinet...and I better go ask my "handy" husband. It's appalling to find this kind of sexist attitude in 2020...I definitely will not be spending my money at a store that employs sales staff who feel like they can speak to customers in such a demeaning manner. Please educate your staff in how to engage with customers. read more

I called up CG Appliance for comparison shopping for a new dishwasher (my friend had recommended a competitior - Davies Appliances in RwC if you were wondering ;-) and I had made up my mind to buy from Davies at that point). What had me hooked me and changed my mind was the transparency with which Jeff Stern talked about the different dishwashers, the time he spent to explain the pros and cons and his willingness to "work out the right deal for me". My comparison shopping turned into an instant buy and when my husband and I went down to CG Appliances to take a look at the dishwasher and swipe our credit card - we just loved the way he took the time to walk us thro' the features again, gave us the truth on extended warranties and patiently talked to us about a Laundry Set (that he knew we wouldn't buy for a while!). Since it was July, they were running a free haul-away and install for Bosch and he set up my free installation as I completed the buying process. Within a week an installation specialist from CG Appliances, Tito, comes over to my house - installs the new dishwasher, shows me how to use it and cleans my dishwasher and the kitchen area before leaving - I am in awe of their customer service, the value for money and their attention to detail during the buying and installation process! Now you know where I am buying my next appliance - it will be from Jeff Stern at CG Appliances - what about you? read more

CG Appliance - Tito with the new dishwasher he just installed! - Appliances Near Me - San Carlos, California

Renee assisted me with my kitchen remodel and helped answer all of my questions. She was incredibly helpful and quick in her response time, especially given that all of our communication was done through the phone and email. Her customer service was phenomenal and I can't tell you how much I appreciated her ability to talk through everything and meet my needs. I highly recommend CG Appliance as your number one option, including using Renee as your sales rep. read more

Ask for Renee. Service is top tier. She knows the features of each brand/model and knows the service records of the manufacturers. She went above and beyond by scheduling a second install appt for me when we found that my old dishwasher leaked causing floor damage. Highly recommend. Thanjs read more

A family owned and operated business. They were very helpful in helping me select a small multifunction oven, something I hadn't purchased before, giving me pros and cons of each one I was considering. They delivered it to my door in 3 or 4 days. Now that I've been using it for a few years I realize it's exactly what I needed. Easy, problem free purchase. read more

Replaced our old fridge here a few years ago and all went well, so came back after the gas stove pooped out. Renée has gone above and beyond. She is so patient and figured out exactly what I needed and then arranged everything right when we started sheltering in place here in the Bay Area. The old stove was dangerous to use and couldn't be repaired but she knew how important it was to get the new one in since we are now all stuck at home. We are so grateful to CG Appliance and to Renée. I will be back again. It is rare nowadays to find customer service so caring and personalized! read more

CG Appliance - DCS gas range - Appliances Near Me - San Carlos, California

We ordered a dishwasher from CG and were happy with both the product and the service we received. Since we had a dead dishwasher at home, time was critical. They performed quickly and efficiently on a model that's very difficult to get in even a couple months elsewhere. Moreover, they gave us worthwhile advice on some dealings we were having with another appliance store. These folks will have the first shot at our future business. read more

Renee gave us an excellent and through orientation using a floor sample of Thermador dishwasher we had selected, which led to us buying the new Thermador dishwasher. She was very professional, extremely knowledgeable, reasonable, responsible and caring. The dishwasher was installed and we had trouble running the appliance. Within hours she scheduled a technician to come over and we learned that we were using the wrong detergent. Recently, we found a loos screw that had fallen off the mounting surface, again she sent her technician within hours when I sent her a text message asking for help. Thank you Renee for treating us with so much care, we have great respect for you. We highly recommend Renee at CG appliance and we sure will know where to get our appliances in the future. Happy New Year! read more

Incredible service!! CG Appliance went way out of their way to help us with our cooktop, even though in the end we didn't spend a single penny with them. Renee is amazing, thoughtful, and helpful. If they take this much care with non-customers, you will want to be a customer. The next time we need an appliance we will definitely give CG Appliance a call. read more

We needed a new dishwasher and the staff was very knowledgeable and professional. Renee was so helpful and has a cute sense of humor which made the whole experience less stressful. We have purchased appliances from big box stores and most recently from another smaller appliance store like CG, but there is no comparison. CG will forevermore be our place to shop for appliances. The best. read more

If you want to do everything you can to make sure you're appliance delivery and installation goes well, then you want to go with CG Appliance. I needed a new dryer, but my dryer installation is a funky bottom vented setup. Jeanette at CG Appliance was easy to work with and thorough. She double and triple checked the order to ensure the right installation kit was part of the order. She didn't push me to order more than I needed either. I brought up myself that I'd like to also replace the washer and she quickly found the model I identified. The team that came to do the installation was detail oriented and thorough. They did a better job installing the new dryer than was done even for the old dryer. They made sure everything was leveled and got the machines installed as flush to each other as possible in a tight space. It was a pleasure doing business with CG Appliance and I will definitely call them again in the future! read more

We came in looking at ovens to replace our broken double oven that had been serviced multiple times without repair. Thankfully Renee was there to help us! She asked what was wrong with our current oven and who we had diagnosing the problem. Immediately she got on the phone and gave us 3 names to try 1 last time to get it fixed. She said if this doesn't work then come back and we can look at a new oven. Her recommendation fixed our oven! It's hard to find a genuine sales person looking out for your best interest and we were so lucky to find Renee. read more

I purchased a built-in microwave with the help of Jeff Stern at CG Appliance in October, 2023. Jeff could not have been more helpful, informative, and thorough, making sure the model I chose would fit in our cabinet before placing the order. He also kept me well informed of delivery changes. Installers were efficient and pleasant. Price was competitive with the one other vendor I checked before ordering. Highly recommend CG Appliance! read more

I am so grateful to my salesperson, George, and the installation team (led by Juan) at CG Appliance. There was a bit of time between when my appliances arrived and when I could have them installed. CG Appliance was able to deliver my appliances and return several months later for the installation. Scheduling took a couple of weeks to get them here for installation, but it was definitely worth the wait. The installation team was prompt, careful, neat, clean, fast, and professional. They were very knowledgeable about my appliances and helped solve some problems that my contractor had not recognized before the installation team arrived. I would definitely purchase for CG Appliance again. read more

We had a fantastic experience dealing with Jeff. Our 10+ year old refrigerator died overnight and we were assuming it needed to be replaced. We are limited on space given the placement of the fridge and surrounding cabinetry, but Jeff quickly began walking us through the models that would work, the features of each and the relative strengths of the brands. I'm sure this place gets plenty of people coming in who are remodeling their kitchens and looking to replace all their appliances to the tune of $10k+, but even though we were likely to only spend $2-3k it felt like we still got lots of attention from Jeff. He was finishing up by printing out spec sheets for each and writing up pricing so that we could go home and think things over when my wife thought to ask whether he could recommend a reliable repair person to try out. Despite the possibility that it could end up costing him a sale, Jeff not only gave us the contact info for a person he recommended, but quickly called and left him a voicemail to expect our call. We were able to get the repair person to come by that same afternoon, and he was able to replace the fried control board and get our fridge back up and running! Overall, Jeff went above and beyond, and if we do end up needing to replace the fridge or even bite the bullet on a kitchen remodel in a few years we'll definitely be going back to CG Appliance. read more

We love CG Appliances! George Russ helped us put together an appliance package with things that we never thought we would've been able to afford, but he made it work and fit in our budget. He also was the only appliance person we talked to who was willing to help us track down a non-standard depth wine-fridge. (He found one 18-inches deep, and then when we realized we didn't actually need the specialized size, he didn't bat an eye.) But while CG's selection and customer service are exemplary, where they really shine is with installation and post-install service. Their installers took incredible care not to hurt any of our newly installed floors/walls, and made sure everything was perfectly lined up and leveled. We purchased a built-in fridge and it can be hard to get the cabinet doors just right, but they did it. When I emailed the company to express our appreciation for the white-glove installation service, I learned that the installers had both worked for them for over six years. Definitely notable - you have experts doing the work! A few weeks after our appliances were installed, we prepared to move back into our house and were cleaning things. We noticed a small, barely noticeable scratch/chip in our new cooktop. We emailed George and within a few hours he had scheduled us to have it replaced and reinstalled, free of charge. The level of decency and commitment to customer care astounded us. Lots of people say they care about their customers, but with CG it felt genuine. We aren't big yelp reviewers, but this felt like an experience we wanted to share. It's a rarity these days to find someone who wants to work with you and do right by you, not just sell you something. Thank you CG for making what would have been a stressful experience a joyful one instead. read more

You couldn't find a better sales person than Renee. During this difficult time, trying to find a white French Door fridge having to be within the specific size constraints. Looked on line searched local appliance stores. No luck or wait A Few MONTHS. Our 13yr old LG was on its last cool down. She found the only FD fridge in White in whole Bay Area. Delivery was as easy as old out new in. 1/2 HR later up and running and lever up. I'll be back. read more

George Russ did an excellent job in helping us from start to finish. He is very knowledgable and professional. He helped us in purchasing the Thermador appliance set and the Franke farmhouse sink. The communication is excellent as well. He returns our phone calls, emails and text messages. George even replies and answers our questions on his day off. We also had a minor accident and one of the small glass doors broke but George was on top of things in helping us to get that broken glass replaced. I 100% recommend CG appliance and George Russ. I also wanted to thank Simon for helping us answer our questions when George was out. George and CG appliance deserves more than 5 stars! Will definitely go back here if we need to buy any other appliances that we may need in the future. read more

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Went to the store in San Carlos having researched and selected a dishwasher that the CG Appliance website said they had in stock. I asked for the specific model. Sales persons there seems to be bored and sitting behind large monitors (you, the customer, are looking into the back of the monitor!). They took several minutes to determine that they didn't have the model in stock, even though their website says it was in stock. They were not able to show me what models they do have in stock, and seemed completely uninterested in actually making a sale. read more