Got singled out for not signing up their cooking class and therefore not qualified to get a sample of their pie. They literally had the whole pie left and it was more than sufficient to go around. They didn't ask anyone else if they signed up for the class except for me and my husband who are Chinese. I ought to believe our race and how we look caused this staff's prejudice, which is such a narrow-minded way to see the world. I am a regular spending customer and just spent $250 yesterday at W-S Westfield Valley Fair. So know who you had just offended because I will never again spend a single penny at your store. read more

There's only three W&S locations in the bay and if you're expecting a well lit and organized show room for high end kitchenware with good customer service, Hillsdale W&S is not the store to go to. I was just at this Hillsdale location a couple nights ago or on a slow Friday night. I should've taken the warnings seriously based on the recent reviews. I had to approach the cashier for assistance, three times. One of the older ladies would follow me to the shelf I had been standing at for quite some time. Provide me some insight, but would express relief to return to the cashier after answering some of my basic questions about recommendations for 1.5 or 2 quart saucepan. Each of the two cashier's I'd talk to would either reply with "I'm not sure" or "this is a good one, which is something I already have at home". Or "we never have sales and never have online discounts, I've never seen this coupon before." (As I look away at the red markdowns on the list) Workers here are unenthused about the product or working in a small and unorganized showroom. Or felt like they didn't want to assist me being the only millennial in the store that night, I couldn't help but come up with assumptions as to why I wasn't approachable. I walked away with relief I had not invested on a product at this store as I had experienced a big difference at the W&S store at Valley Fair the next day. Take notes Hillsdale. read more

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This review is strictly for the free cooking demos that Williams-Sonoma hosted during November for Thanksgiving Holiday. My friend found a free cooking demonstration class online and signed us up to learn some new dessert recipes. Overall it was a fun experience, but 2 notable FYIs 1. It's truly a demo and as the participant, you are only watching from afar and not partaking in any cooking. In the end, you do get to try the foods which was cool and see what products were used and can buy in store. There were obvious repeat participants so it was nice to see they have a rapport, but don't expect a lot of engagement. 2. There's very limited standing room. The demo happens right next to their cash registers so if there are lines forming, where you stand may get in shopper's way. It's a small store so aisles are tight. Other than that, signing up gives you the opportunity to try something new. read more

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terrible ordering process terrible they do not verify all your information before you submit your order. You get an order confirmation email and then the next day if any shipping Phone credit card information is incorrect they will cancel the order with no explanation. I've had this done twice now one of the orders was a Phone order replacing a broken item I received. Forcing me to pay expedite at shipping fee I will never order from Williams Sonoma or pottery barn I order light fixtures frequently for Homes. I'm remodelling for sale. Never have had an issue with Lamps plus Wayfair Home Depot. read more

I come because this is the closest location but the employees are not good here. Every winter season they hire people that are so slow and so not helpful! I like Williams - Sonoma but it's better to go online read more

Beautiful big bright store with a super helpful staff. A special shout out to Paul for his help with our special order. It was so great to work with someone so cheerful and friendly. read more

I have been to this Williams-Sonoma location a few times and have had varying experiences. After seeing some other reviews, I thought I would share my own experience re: racism and lack of attentiveness from the workers. Usually when we come in we are more likely to browse, so we usually don't require much assistance. The store floor is generally well organized save for some piles of items near the corners of some shelves closer to the wall (attached in pictures). Generally if we wait in a pre-existing line, we have no issues checking out when we do have some items to purchase. One experience was definitely very peculiar, and it happened when we were lining up to purchase something where there was no pre-existing line. We waited in front of the counter for a solid 3-4 minutes while there was an attendant at the register looking over a large binder. At first we thought maybe she did not see us because she seemed more on the elderly side, but after a while it was clear to us that she knew of our presence (she did glance up and around us a couple of times, never looking directly at us), but it seems like whatever she was doing was more important than helping us check out. It was a really awkward experience, we didn't really know what to do because she clearly knew we were there but seems to just choose not to help us. We were only buying 1 item, but after a while we just left without buying anything. My husband and I are both Chinese if that makes a difference to anyone. It did not occur to me that race may be involved with our experience, but based on others' reviews I wonder if there's a pattern with the way we were treated. read more

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I love kitchen shops and the help is friendly and informative. I enjoy cooking and need the tools so it is nice to have a William Sonoma not too far away. Their quality of their products is very good as well. read more

Wow. This used to be a high end place. They have lost their way. No exchanges on items with a gift receipt! Never shopping here again. My loyalty is worth more than rude associates and overpriced products I can buy from Nordstrom for the same price with good customer service. Good luck! read more

Such a bad customer service! Had a gift to return with a little over than months past its purchase date. Never even tried to pull up the order. Just said NO RETURN. read more

I've come her a few times to pick up stuff but usually they have great stock and I've called to have things put on hold for me for pick up. I have to say every time I've come here I've ALWAYS received GREAT SERVICE!!! The staff here are friendly and so personable! I love doing my shopping here for their sales when their items are a little cheaper! Today I called for their wonderful Apple cider concentrate and the woman that answered went looking for my item and she found it! FYI sale items are only put on hold for 24hrs but so worth this service! One of my FAVORITE Willam Sonoma stores to visit!!! read more

If you are Asian, I would stay away from here. I noticed they only offer samples to non Asians prior to COVID. It's racist. I went around the same area twice and the saleswoman didn't offer me any and just basically ignored. Nothing is cheap here, just high end. read more

Williams-Sonoma - Furniture Stores Near Me - San Mateo, California

Thank you to the excellent store manager, Paul, for resolving an issue I raised to his attention. I really appreciate the personal touch.

Company service and return policy is generally top-notch, so it makes sense to buy if the price difference isn't too much versus elsewhere. They sell a lot of quality products like Breville appliances and Shun cutlery. The candy gift items (Easter, Christmas) are a bit overpriced but look good for special occasions. read more

Beautiful storefront with great selection but it's really unfortunate that the service is lacking.

Stopped in to pick up a few stocking stuffers and received the most excellent assistance from Jazmin and another customer rep on the floor. Love this location and appreciate everyone who works here read more

Although there were staff than customers in the store. No acknowledged my presence whatsoever. Maybe they don't serve or cater to ethnic people I'm unsure but that's definitely the vibe I felt. If your an ethnic person or of color don't expect to get any customer service here. Just speaking from my experience. read more

I guess I should have read the reviews before stepping into this store with my family. Tried to give the benefit of the doubt, but after standing there for over 5 minutes attempting to purchase something both workers simply walked away from the cashier area. They kept looking in our direction and did not speak one word or acknowledge our presence. One literally walked to greet people at the door and the other one (maybe a manager) collected papers and kept looking over without ever saying a thing, all to walk away and what put things on shelves. I have never seen a store that does not help people at check out. Isn't that the literal point of your existence? Thank goodness for online purchasing where racism doesn't abound. Apologies that my family is of Asian and Pacific Islander decent (during AAPI month I might add); apparently our money is no good at this location. It's a wonder brick and mortars even exist, as their employees are there to make sure they fail. read more

Williams-Sonoma is a reputable brand, but this location is one of the worst I've visited. Whenever the occasion, they are understaffed and overwhelmed. Most of products they have on the shelves are not in stock. What is the point of coming to the store if you cannot buy stuff? This past weekend I was looking for a kettle. There were a few on the shelf. The manager was busy helping someone at a register. No acknowledgement of my presence in 5 minutes I tried to ask her something. A few months ago I stopped by because I needed help with Nespresso recycling program. Staff couldn't help me: Knew nothing about the program and when opened Nespresso website spent exactly 2 seconds to send me away. Avoid this location if you respect your time. read more

Williams-Sonoma is a wonderful brand with exceptional products, but the staff at this location does not meet the brand's reputation. I visited Friday evening and picked up a sauce jar near the registers in the middle of the store. This sauce jar didn't have a price tag on it, so I tried to get the attention of the two older women and one man idling at the registers. They were too involved in their conversation and laughter to acknowledge me. I saw the wall of jars off to the side of the registers to try and find one with a price tag. I didn't see this jar on the wall, and one of the older women started walking through the store to check on the customers. We made eye contact and I waved to her as she approached me, but she quickly looked away and turned right. There was another couple at the same wall farther down that she wanted to ask if they needed help. The other couple didn't need help since they found what they wanted, so the worker continued away from me. I hoped to get customer service by actively asking the staff, but was unfortunately unable to connect with one of the workers. Luckily, I found a similar sauce jar at another store inside Hillsdale! read more

If they had a zero I would choose it. Another horrifying experience at Williams Sonoma at Hillsdale Mall where I've lived for over 3 decades so I could write a book. We entered the store with plans to buy a $800 kitchen aid and EXCHANGE a Christmas gift from my husband which was $30. When I questioned the first sales associate where they moved the machines to in the store she responded " I don't know I don't use them". I must have looked dumb founded because after a few minutes she came back to me while I was wondering the store and said "ask someone else". Now that was a challenge for no one was to be found when the manager came from the stock room and asked if we needed help. I told her I was allergic severely to pine and wanted to change the scent on my gift. Not return it, nor get something else. I heard and I counted six time her mumbling you don't have your receipt so you will have to pay 20%. Your right Sophia I don't it was a gift. Now just plain tired of standing at the counter I decided to pay the 20% then I looked at the bill and I guess the policy changed in those few moments because I was charged 50% of the item to change the scent. I'm so shocked at the attitude. She knew nothing also about her kitchen aides (a pretty standard request I'm sure at a kitchen supply store) but tiredly replied she could check her inventory but the time was like I asked her to carry 15 of them to my car. I'm taking my espresso machine purchase and kitchen aid purchase elsewhere in fear I would be charged a fee for something. I'm not getting over this anytime soon. read more

Williams-Sonoma - The tiny little stocking stuffer that now cost my family $50 which they don't even stock anymore. - Furniture Stores Near Me - San Mateo, California

I'm leaving a four out of five. Only because I purchased a chocolate muffin mix as a gift and it is past the sell by date. I didn't know but my emailed receipt says the item is a final sale. That feeling of being taken advantage of stays with me. Over all the store is gorgeous. Tidy, stocked and organized. The lady who checked me out swiftly got me signed up to be a member and was so polite, professional and friendly. There is sanitizer out for use, a limit of 35 people in the store at the time currently and a register line set up, all be it confusing, it does support social distance. I would love to come in and shop some more. I guess we will see how long it takes and if I can get over the feeling of being robbed by being sold expired food. read more

Great customer service. I came in here looking for a gift for a friend and was helped/greeted by multiple staff members. I ended up getting helped by this asian lady who did an amazing job wrapping the item up, it seriously was the best gift wrap i've ever had done AND it was free! read more

I really don't get the negative reviews of this place. I've shopped here pretty much whenever the wife and I come to this mall. I'm Asian, and I've never observed any of the things attributed to this place in other reviews. I've never seen workers overwhelmed, and I've never felt ignored. In fact, I've pretty much had attentive, thoughtful, and professional help. Nor have I ever been treated in anything but a polite manner. I'm about to go back to see how they handle my return, and I'll probably be back again in the future. read more

Not sure why I even attempt to shop at this location. Every time I go, none of the staff greet or acknowledge me. Seems like they'd rather focus on customers who are older and non-minorities. I'll spend my dollars elsewhere. read more

These people are awful. I came in knowing PRECISELY what I wanted - brand and everything. They looked at me like I was 4-headed Hudson River cod. They went over to the register and laughed, like I was a complete idiot for even thinking this item even existed. I, literally, turned around and saw it on the shelf. Whoever does hiring for this chain ought to take a look at this store. It's going to drag the company reputation right into the gutter. read more

Wow, so rude. No greeting, or customer service. Manager out to lunch. All food was UNCOVERED. Help! Be careful. read more

Rose was very professional & very helpful with my purchased today 3/9/2022. Definitely coming back again to this location.

We browsed into this store to look around. Some Spanish-speaking women went to sample edibles at the main checkout counter. They work harshly prompted by a woman without a name tag who said that the stuff was contaminated and threw them out. However, five minutes before others were just there munching away! I spoke to the same woman about a coffee maker and when I told her I just purchased a Philips Espresso maker she said that it was not Italian-made and would break down more than the Swiss one she had for sale which was $1500 more. I told her that I ordered it from Williams Sonoma and she said I could not return it unless it was defective. This woman's attitude was atrocious and if I had seen her treatment of the ladies who came by and her obvious attempts to make me have "buyer remorse" and was the manager, would have dismissed her immediately. She is not an asset to the company. Update: After reading other reviews, it seems like they all confirm with my observations (without reading them first): Rude and burn-out salespeople. Management Ignoring staff's lack of professionalism Racism (based on mine and 3 other reviews) read more

*walks in to get a free Nespresso* "Hi, welcome in- may I help you?" "Yes, I'm interested in the Nespresso machines. May I try an espresso?" "Oh, sorry we don't have any. I mean we're just too busy today and are short staffed to make you an espresso." *Staff walks away, but just stands there. It's not crowded at all inside* I understand if they're not willingly serving freeloaders like me, but don't lie about it- just say something like "oh sorry we're not providing free espresso for everyone". Everything they sell can be found on Amazon. For cheaper. read more

Ya know, I am usually not a big retailer fan, but I walked through Williams-Sonoma recently and really enjoyed my time. Sure, everything is over-priced and the store tries to bake cookies and offer hot chocolate to ignore that fact, but I found couple items that I actually will use. I bought a sturdy salad spinner and a heavy duty pizza stone -- items that I have not found anywhere else. The staff was pretty busy with the holiday sales, but they still found time to help me. I am still not a fan of their cookies or hot chocolate though. Sorrynotsorry. read more

WOW! This cooking store was AMAZING! So much to chose from and cool products that you normally wouldn't think of for cooking. Definitely a cool place to check out, especially if you really love to cook! Basically I feel like it was a chefs dream store! Plus they had free samples of different flavored Brittles that day and also free water samples and another type of margarita fizzy drink you could try so that was cool too :) read more

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bought a splatter guard online but it was delivered with a tear in it so i came to return it. they returned it no problem but since its an online order they said the gift card would be mailed to my house. they couldnt just give me one at the store because they said it was different systems. terrible system that doesnt link to each other... anywho, this place is small but has the essentials. theres some good sales that happen randomly. they dont connect to the online store so cheaper prices cant be honored which is terrible... the employees are friendly and ask if you need help. they have a bathroom in store thats cleaner than the upstairs mall bathrooms. read more

I guess if you want to pay top dollar for items you could find online for a fraction of the cost, then this is the place for you. The only time I visit is during the holidays, when I can stock up on their hot chocolate mix, which is pretty great. The shelves are stocked and the employees are helpful, but overall the pricing is what keeps me away. read more

Watch out when purchasing any "food" items at WS, all sales are FINAL. There are no returns, exchanges or credit. This applies not only to immediately consumable food but spices, rubs, dry package mixes, everything and anything that can ultimately be eaten. read more

I placed online orders on their websites - William Sonoma, Pottery Barn Kids, and Mark Graham to order kitchen accessory and baby blanket. No item on any of these 4 orders exceeding $70. For whatever reason they kept cancelling my orders without letting me know by email or call. I found it days after on estimated delivery day and learned the order was "CANCELLED"! Very very very terrible experience and lousy customer service! read more

Wife and I ordered peppermint bark for pickup as a gift for a family friend. Went to pick it up at Hillsdale and it came in a brown paper bag. Assumed everything was fine, but when we got home the tin box the peppermint bark came in had a big dent. We went back the next day hoping to exchange it for a box that was not dented. However, the sales person said that there was no exchanges and didn't specify why. As my wife asked for clarification, the sales person communicated it was due to COVID. This was surely reasonable and understandable. However thorough out the entire process the sales person was rude and also added that we should have checked the item when we picked it up. Yes, lesson learned that we (and you) need to examine items you pick up from this store VERY CAREFULLY as they aren't going to check it for you. Service workers are overworked, burned out, and stressed. Let's help them out this holiday season and pickup where they can't. Ho ho ho! read more

I will never give this store my business again. I asked the salesperson (Caucasian male) if the sauté pan that I was planning to purchase, is going to go on sale anytime soon. His response was no, so I went ahead and paid full price. Went home that evening and noticed a dent in the lid. Went back to the store the next day to exchange the damaged lid and found out that the sale that they were running started yesterday. Not happy about being lied to, to my face! Disgusting! read more

I am a 76 year old lady and was dreading going into William-Sonoma to shop this busy time of the year. When I entered the Store Nura met me at the door and stayed with me helping me to find what I was looking for and providing me with other helpful suggestions. I've never had better service!! This store has everything you could need or want for the kitchen! I will definitely go back. Thank you Nura! read more

You need to wait on them for service, better off going somewhere else or don't buy from them.