We had an outstanding experience at Bassett, thanks to our salesman, Rick Weingart. From the moment…read morewe walked through the door, Rick gave us his full attention and stayed with us throughout the entire shopping experience. He was knowledgeable, patient, and genuinely interested in helping us find the perfect furniture for our home. Rick took the time to understand our needs and helped us select an additional piece to complete our room. He also made sure we received every discount available, which we really appreciated. The Bassett furniture exceeded our expectations. It is exceptionally well-built, incredibly comfortable, and aesthetically beautiful. If you're shopping for furniture, I highly recommend Bassett--and be sure to ask for Rick Weingart. His outstanding customer service, expertise, and attention to detail made what could have been an overwhelming process enjoyable and stress-free. We couldn't be happier with our purchase! Fondly, the Uter Family

I had been searching for a new couch and chair for my living room for almost two months, visiting…read moremany different furniture stores. Even though I've lived in Daly City for 18 years, I had never been to Bassett -- and now I'm wondering why! One day I walked in and met Charlotte Jaques, and that was truly my lucky day. Because of Charlotte, I found my new couch, my new chair, a beautiful piece of art, and even an étagère. She is a highly professional Certified Design Consultant, and she made the entire process so easy. Charlotte gave me excellent, detailed advice on colors, style, and how to design my living room. She also offered a generous discount, which I appreciated very much. After I placed my order, she kept me updated on delivery, and even called afterward to make sure I was happy with everything. I had an amazing experience with Charlotte -- she is talented, attentive, and truly cares about her customers. Thank you, Bassett, and thank you, Charlotte, for transforming my living room and making the whole process enjoyable!

We're always able to find everything we need for our home improvement projects. You can…read moreconveniently order things online and the pickup is ready to go an hour later and placed in a pickup locker located by the front door. They also offer free kids workshop the first Saturday of each month - we came for the first time this month and my kids got to build a keepsake box - the store provided all the materials needed to build this and it was a great way to bond as a family and get the kids busy.

Overall, this location serves its purpose. It's a store you can rely on to get what you need…read more Just don't get your hopes up if you need to call for any reason. I called and needed to speak to the flooring department. I called a few times, and I was finally connected to someone, but I could barely hear him. After a couple of minutes, I just got disconnected and every time I called back, my call was not answered.

Ever since they did their remodeling they have limited selection in products especially in the…read morecosmetic and hygiene areas.. they were my go to spot when I wanted to "see" what new things were out but not the case anymore

It says "target grocery" on my map. The food options are extremely limited. They have at best 1/3…read moreof the options as a standard target. There's another regular sized target 3 miles down the road. They should just close this location. Unless you live within walking distance of this location, there's absolutely no reason to go there.

BE AWARE ON THE WARRANT PROCESS , I had a bad mattress I have a month trying to reach someone to…read morehelp me and submit my claim defective mattress and they are just avoiding all this sending me text message that I have to do everything by my own , Andrew , Ava they are apparently professionals but they have that form -being very diplomatic about telling someone to go f.... themselves --specifically Serramonte Store Unprofessionally, It seems like the store itself makes the warranty process a hassle just so you'll get fed up and drop the claim; even though I bought two bed bases and two mattresses, they don't fully respect the customer. TERRIBLE SERVICE--they treat you wonderfully when they're trying to make the sale, but once you're in, you're on your own. When literally is almost 10 grand the sale. SUCKS

BE AWARE OF RETURNS!…read more My return experience is dissatisfied as it wasn't clarified to me in store that the bases are non-returnable where I'm now stuck with one. The manager had recommended I put it on Facebook marketplace or offer-up as if that could be easy for me to do when I have a disability. Do you think I can meet with someone and lug around a base in my wheelchair? So now I'm stuck with a base that's barely used that I won't be using that I'll need to pay for. There should be more clarification and signs in the store that say ALL SALES FINALON BASES. The way you find out is when you want to return it.

Very disappointed with Mancini's. We were offered last year's model on a Tempur-Pedic Matress and…read morewere grateful. We purchased the mattress with the understanding that it would be delivered the weekend of Nov 1, which was the big reason we made the purchase. No one contacted us before delivery, and when we followed up, we were told it wouldn't arrive until Nov 8. The manager later said Nov 4, then offered us a used bed to be delivered sooner, which was quite an absurd counteroffer given the used mattress was the same price as the new one we purchased. The constant changes and lack of communication were unacceptable. We were told three different delivery dates, only to end up back at the original one. This experience was frustrating, misleading, and far below expectations for a major purchase.

We had a great experience shopping for a new mattress and adjustable base with Nidal. He was very…read moreknowledgeable and helpful, and did not exert heavy sales pressure. He was very thorough explaining the pros and cons of different products. When we had some reservations about the initial estimate, he quickly pivoted with more affordable options which we appreciated very much. We were very happy with our shopping experience.

I got my house keys made here. $3.80 for each key. $5 minimum for credit card purchases. The keys…read morewere made quickly. It was fast and painless.

Not very personable or service-oriented staff. Actually like I was profiled and being watched…read moreintensely as I browsed the store. They do have a good selection of items...in those times you don't want to go to Home Depot or Lowe's, or order on Amazon. Prices are higher, but I only came here out of convenience.

I've been coming to this building for my hardware needs for over 20 years. Regardless of the name…read moreon the wall I've come here because I wanted to support local millbrae business. I've spent THOUSANDS of dollars here over TWENTY PLUS YEARS! I'm a "member " here. Basically they track my spending habits with my phone number. (I guess. Because I've seen no benefit to me from it ). Anyways that ends here and now. I've never been made to feel more unwelcome or unappreciated than I was 45 minutes ago. I work hard. I started my day at 5 am. Midday my trusty Carhartt jacket tore and I spent the rest of my 13.5 hour work day with cold drafts and a plan to come here for a new one. This is after all the same place I'd bought all my other high priced Carhartt gear. Put yourself in my shoes. 5 am start. Off at 6:30pm with a torn jacket. A feeble lunch of whatever it was I had and enough coffee to get me through. Race to the Outdoor supply and walk in the door to be "Greeted" by "You have one minute to shop!' We close at 7!!" (Mutters to coworker. Loud enough for me to hear "I know I know I shoulda locked it !" ). But I look at my watch it's 6:58. So apparently you don't "close at 7" you close a little before that. I'm followed by 2 men that are acting like children telling me "we close soon ! We close soon ! He's closing the register !!" In the MOST WHINY AND PATHETIC way I've ever heard. As I say. "I know I know I was already told. But I NEED A JACKET!" I'm followed to the jackets then I'm told again. "We close soon he's closing the register !!" (Look at my watch. It's 6:59) I find my jacket. It seems to have increased in price nearly double what I remember having paid previously but I'm literally so uncomfortable because I have two grown men and a teenager pacing and acting like they'll all be punished or something terrible will happen in the next 12 seconds. So I quickly find my size jacket. Only to discover that it's literally CHAINED UP!! With a steel cable and padlock ! In MILLBRAE. Not a third world country. Millbrae. Let me be clear. They've chained up the jackets and you can't even try them on!! Then as the three employees pacing around me figure out that they can't annoy me away. They begin to frantically try to unchain my $150 windbreaker while conversing loudly how inconvenient I am and how "he's closing the register !!" (Question ? Does ... like ?? I dunno. A BOMB GO OFF? Does like little Timmy lose a thumb if the register closes at 7:01? ) Cuz by 7:03 as I walk ran to the register in time to see another man shooed out the door with the entire rest of the store staff pacing by the door as If they all need a wee wee and the potty is closed .. the cashier is hurriedly ripping the cash drawer out of the register and trying to leave. Making me wonder what woulda happened if he left my sight ?? Would I have been told in that same whiny tone "sorry. We told you. He. Closed the register .." Seeing me ; his shoulders slump , he turns to the cash drawer and shoves it closed and BEFORE I can even ask "what's the easiest way I can pay and get out of this awkward mess?" He says "card only we're closing ". (Ok. I get that. It's literally all I've heard In the 4 minutes I've been here. ) I (for some reason) give my phone number even tho I already am seething and also oddly feeling guilty like I've somehow ruined 6-7 people's night by being their last customer. I pay and I'm followed out by 2 people. Only hearing my first friendly "thank you " as I walk out. Thinking to myself it felt like "thank you for FINALLY LEAVING !" It was 7:05pm So. I'll say online. Publicly for all to read what I said to her. "I'm sorry I came in .." I mean it. And when I say "I'm sorry. " the man I am means that it won't happen again. So don't worry Outdoor Supply. I won't bother you all again ever with my patronage. I'm sorry.

Was in search of a metal 33" inch tomato basket for a plant that we had grown inside but now…read moreneeded to be planted outdoors in our yard. Initially I was going to go to a local Ace Hardware but soon learned many locations did not have it in stock. As it happened, I was in the area and stopped by OS in Millbrae where they had several baskets of which I selected the 42" which was actually the size that I really needed. Great service by the employee who was working in the paint area as initially I could not locate the item and he provided specific directions.Thank you OS for my $6 purchase.

Picking items up from the distribution center is quick, easy and painless. Each time I have been in…read moreand out in less than 5 minutes. Staff is friendly and helpful at check in, warehouse is organized and efficient. Nothing but good things to say with my experience.

Avoid the mattress section . Just over priced and no where near the the quality of…read moreBloomingdale's mattress's _ Room and Board Mattress have no handles to flip their flip mattresses.