I've been coming to this building for my hardware needs for over 20 years. Regardless of the name on the wall I've come here because I wanted to support local millbrae business. I've spent THOUSANDS of dollars here over TWENTY PLUS YEARS! I'm a "member " here. Basically they track my spending habits with my phone number. (I guess. Because I've seen no benefit to me from it ). Anyways that ends here and now. I've never been made to feel more unwelcome or unappreciated than I was 45 minutes ago. I work hard. I started my day at 5 am. Midday my trusty Carhartt jacket tore and I spent the rest of my 13.5 hour work day with cold drafts and a plan to come here for a new one. This is after all the same place I'd bought all my other high priced Carhartt gear. Put yourself in my shoes. 5 am start. Off at 6:30pm with a torn jacket. A feeble lunch of whatever it was I had and enough coffee to get me through. Race to the Outdoor supply and walk in the door to be "Greeted" by "You have one minute to shop!' We close at 7!!" (Mutters to coworker. Loud enough for me to hear "I know I know I shoulda locked it !" ). But I look at my watch it's 6:58. So apparently you don't "close at 7" you close a little before that. I'm followed by 2 men that are acting like children telling me "we close soon ! We close soon ! He's closing the register !!" In the MOST WHINY AND PATHETIC way I've ever heard. As I say. "I know I know I was already told. But I NEED A JACKET!" I'm followed to the jackets then I'm told again. "We close soon he's closing the register !!" (Look at my watch. It's 6:59) I find my jacket. It seems to have increased in price nearly double what I remember having paid previously but I'm literally so uncomfortable because I have two grown men and a teenager pacing and acting like they'll all be punished or something terrible will happen in the next 12 seconds. So I quickly find my size jacket. Only to discover that it's literally CHAINED UP!! With a steel cable and padlock ! In MILLBRAE. Not a third world country. Millbrae. Let me be clear. They've chained up the jackets and you can't even try them on!! Then as the three employees pacing around me figure out that they can't annoy me away. They begin to frantically try to unchain my $150 windbreaker while conversing loudly how inconvenient I am and how "he's closing the register !!" (Question ? Does ... like ?? I dunno. A BOMB GO OFF? Does like little Timmy lose a thumb if the register closes at 7:01? ) Cuz by 7:03 as I walk ran to the register in time to see another man shooed out the door with the entire rest of the store staff pacing by the door as If they all need a wee wee and the potty is closed .. the cashier is hurriedly ripping the cash drawer out of the register and trying to leave. Making me wonder what woulda happened if he left my sight ?? Would I have been told in that same whiny tone "sorry. We told you. He. Closed the register .." Seeing me ; his shoulders slump , he turns to the cash drawer and shoves it closed and BEFORE I can even ask "what's the easiest way I can pay and get out of this awkward mess?" He says "card only we're closing ". (Ok. I get that. It's literally all I've heard In the 4 minutes I've been here. ) I (for some reason) give my phone number even tho I already am seething and also oddly feeling guilty like I've somehow ruined 6-7 people's night by being their last customer. I pay and I'm followed out by 2 people. Only hearing my first friendly "thank you " as I walk out. Thinking to myself it felt like "thank you for FINALLY LEAVING !" It was 7:05pm So. I'll say online. Publicly for all to read what I said to her. "I'm sorry I came in .." I mean it. And when I say "I'm sorry. " the man I am means that it won't happen again. So don't worry Outdoor Supply. I won't bother you all again ever with my patronage. I'm sorry. read more

Outdoor Supply Hardware - 2/13/26 @ 7:05 I was thanked. For leaving I think. Because it certainly didn't feel like anyone there was thanking me for coming in. - Hardware Stores Near Me - Millbrae, California

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Was in search of a metal 33" inch tomato basket for a plant that we had grown inside but now needed to be planted outdoors in our yard. Initially I was going to go to a local Ace Hardware but soon learned many locations did not have it in stock. As it happened, I was in the area and stopped by OS in Millbrae where they had several baskets of which I selected the 42" which was actually the size that I really needed. Great service by the employee who was working in the paint area as initially I could not locate the item and he provided specific directions.Thank you OS for my $6 purchase. read more

Outdoor Supply Hardware - Hardware Stores Near Me - Millbrae, California

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Customer service is amazing and they host so many great neighborhood events. Recently came out for their spring planting event with free BBQ. The free BBQ was really a piece of hot dog (they ran out of buns by noon) but I love how the company is giving back to the community unlike other big box stores by doing these events every month or two. They invited local organizations to come and table and I learned about some local chapters I never knew about. Their product selection is decent and the price can be cheaper or more expensive than other big box stores, but the customer service here is 100% better than Lowe's or Home Depot. The service associates will try and help you. Support businesses that support the local community it is in! read more

In honor of all the employees that work/worked at OSH, and gave it their all to be professional, & personable to make that store worthy to shop at, & to make that store Great! I never did understand why there weren't more customers that shopped there. Sure some items where pricey, but to me that didn't matter, it was the charisma that was generated from the staff, going above & beyond to help me. I'm not sure if that store will continue to stay open, but had to write this review to Thank them for all there assistance. read more

This location has the best customer service of any OSH I ever went to. They strive on providing the best customer service and make sure that their customers are taken care of. From the greeting at the door or checkstand to the service at the key center, I give this store a ten out of ten. I especially want to thank Rafael (sorry if I misspelled) who helped me with my car key. He was very helpful, listened to my needs and never failed to smile. Thank you Rafael. read more

I realize you're not at full staff in the morning, but a cashier and one other employee ( not on the floor) is not enough. After waiting a few minutes to check out ( apparently I was invisible) I walked out. read more

Not as good as the old OSH, but still nice to have this store when homedepot and lowes is too far and Ace Hardware is too small. Some of the items are a bit better quality than big box but home depot online is catching up. Service is no better than homedepot and in some cases even worse. They seem to staff it with retirees that get flustered easily and not knowledgeable in the dept. they work. It is clear they have no vested interest in whether they make a sale or not. Often times they will tell you they don't have something when they actually do because they don't know and too lazy to go look or ask someone else. The greeting when you get in the store is very robotic. It's like they are forced to do it but really don't mean it and hope you don't ask a question. I don't understand why it is so dark in the store. It is very hard to read the labels when you're buying stuff. The plant selection is ok but not as good as before. Impossible to find any help. Corporate must not care either. They do not publish and email address. The phone number listed on their website is disconnected. Their CEO makes his Linkedin profile private. No executives are listed on the website. Feels like they are just hiding. read more

I love outdoor supply hardware in Millbrae. Easy to find things and to get help Wayne was wonderful and helping me get all the tanbark into my car today. Everybody that worked there seems to really enjoy their job. Always greeted when you walk in. read more

Excellent services and adequate selection. It's good to have one big box nearby instead of going to homedepot or Lowe's.

I like their summer plant selection; it's better than other local stores. While most of the more experienced employees are helpful, the checkout staff can be a bit indifferent. It's a great spot if you already know what you need. read more

Service was off the hook excellent! Selection was amazing. Tool selection, clothing selection and hardware selection were extensive.

Terrible customer service, rude employees. I'd rather go to ACE Hardware in Burlingame, a very small but well stocked store. Everyone is kind and helpful there. read more

Great help, these folks know what they are doing. Always helpful with ideas to solve problems.

POOR CUSTOMER SERVICE!!! Went to purchase 4 bags of orchid bark and a heavy umbrella base and was received with poor customer service. My 70-year old mother was asking for assistance and DOMINIC refused to help bring the heavy merchandise to the car, nor did he try to call another associate to help. WHAT A DICK!!! He was very rude and curt. It was a very upsetting trip to OSH. Maybe they're all disgruntled workers? Something is definitely wrong there. The cashier lady with the white hair was also not very helpful in finding the QR codes for the orchid bark in the book to ring us up, nor did she know how to ask an associate to obtain the code from outside to assist. Rude workers. I'll take my business elsewhere. read more

Osh Hardware is a convenient spot for those impromptu DIY projects, offering a wide selection of tools and supplies that cater to most needs. The store is well-organized, making it easy to locate what you're looking for in a hurry. However, there are a few aspects worth considering before making it your go-to hardware destination. While Osh Hardware boasts a comprehensive inventory, the primary drawback lies in the pricing. I've noticed that their prices tend to be on the higher side compared to online giants like Amazon or well-known brick-and-mortar stores such as Lowes and Home Depot. If you're budget-conscious or enjoy getting the best deal, it's advisable to take a moment to price check. For savvy shoppers, I recommend using your smartphone to check prices on competitor platforms while you browse Osh Hardware. This way, you can make informed decisions and potentially save some money. Alternatively, it's wise to do your homework before heading to the store. Take screenshots of the items you need from online stores and inquire if Osh Hardware is willing to price match. The key takeaway is that Osh Hardware might not be the most budget-friendly option, but it can be a lifesaver when you need something immediately and don't mind paying a premium for convenience. Keep in mind that a little extra planning and price checking can go a long way in ensuring you get the best value for your money. Example: Needed Henry's Roof Repair Sealant/Tar. $29 for a gallon here, but Lowes was 20.99. Amazon was even cheaper. read more

It's great that they found another hardware store to take over what used to be orchard supply. I came here for my home repair needs and I find that it's less stress than going to a huge hardware store like Home Depot. Especially if I need something small like some screws or bolts to fix a cabinet or something broken or pick up some tools. It sure beats waiting in those long lines at Home Depot and there's plenty of parking here. Glad they found a great use for this space and can support a local business as well as help the community create jobs! read more

Outdoor Supply Hardware - Hardware Stores Near Me - Millbrae, California

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Newly opened! Lots of parking, brightly lit with wide and tidy aisles, easy to see/read labels, unlike Lowe's (more cluttered/dark and parking more annoying) or Home Depot (similar issues). Prices seem a tick higher than the other two, but the weekly specials and rewards program helps balance it out. I was most impressed by their bird feeder/food section. It's the biggest I've ever seen in a hardware store, with a TON more variety and brands than I've ever seen! Walk around the garden center and get some inspiration for your spring and summer planting. Sign up for their loyalty program on their website and get a $5 welcome coupon (save the pic on your phone or logon from your phone; coupon isn't auto linked to your phone number) and earn rewards on money spent. Don't forget to tell the super friendly staff at check out to punch in your number so you get credit for your purchase. read more

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I had an excellent experience. I needed help and Samantha assisted me. What a joy it is to have someone to take the time to help. She is an assist to OSH. Great job! read more

So it's clean and there are a lot of choices but everything is so expensive. I went in to get a tote to store some outdoor items. The cheapest option was $30 and up. Crazy. It seems everything is expensive. I started to browse the isles but quickly realized this may not be the place for that. Not many good sales or clearance items. Staff is mostly friendly and seem helpful. I didn't need any assistance. Probably won't be back. Too expensive read more

Another quick and pleasant experience. You got to hit this place up. It beats going to Lowe's or Home Depot, because the sales persons will not run away from you, but run to you. Every time I've gone in there someone has been there to either greet me or ask me if I need help. Today I replaced the kitchen sink drain. I watch YouTube and saw what I needed and when I got there it was all there and with a friendly face to help. read more

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I love this store for the items it has but these days you can't find anyone to help you. I'm no longer in the working field so I'm not sure if it's hard to get people to hire. But if you can't get help, why go here. Hopefully it improves. read more

I went in to buy one thing and got into line at a register. The cashier looked at me and decided she would close after the man ahead of me. Who does that? You close after the last person in line. That's being courteous to your customer. What was the first priority? A break? End of shift? You just don't do that. Instead she sent me to another register, at which a second cashier was closing for a break. Nope. Not going look for a third cashier and not going come back. Why resurrect this chain if you're not going to have some common courtesy from staff? read more

Staff is super nice. I dropped my wallet and the manager came and found me. I can't say enough about how honesty goes a long ways. I am a fan! I went to the nursery and they have a small selection of nice plants. They also have a lot of nice pots. They have a dedicated drought tolerant selection, fruit trees, ornamentals and shrubs. They have good soil material also. It's a cross between a super dedicated Nusery and a big box retail. OSH has been there for years but this version is much nicer with good merchandise and pricing. read more

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Great service and they always have what I need. I had to buy fertilizer and some other gardening supplies and they were so helpful and knowledgable. Love this place! Big store and plenty of parking read more

Great hardware store my favorite store they have everything I was looking for a hex bolt I went a ton of different places and they never had and this store I found bolts From the smallest to the largest read more

I just got home from the Millbrae store. I live in South San Francisco. My trip was to have two screens re-screened and to purchase a few other items. I went to the rear work-bench area and waited for approx. five minutes. No one showed up so I went to the front of the store and spoke to a guy who looked like he was the manager. He said that he would send someone back to assist me. I waited another fifteen minutes and no one showed up to assist me. I told the manager looking guy that I was leaving and would come back when "someone is working around here". He said, "i'm sorry" and let me walk out of the store with my screens. I was so p****d that I forgot to pick up the other items that I needed. A complete waste of time and gas!! read more

Its eerie - just eerie how similar this store feels to the old OSH that was here. It's as if they locked the doors and and opened them 2 years later untouched. Yet something feels slightly nicer about this place. Its neat, clean, well stocked, well organized and a welcome change from Home Depot's drafty, impersonal cargo warehouse. Some areas have been changed around, but the general location of things is fairly similar to the old OSH. Its more than obvious they're trying to replicate the look and feel of the old OSH - right down to loyalty program - and that's great because like me, a lot of people probably miss the old OSH. I ended up buying a few small items and the cashier couldn't have been nicer. I'd like to name the cashier as he was so nice - but neither his name nor the phone number of the location appears on the receipt - so hopefully that will change in the future. read more

Outdoor Supply Hardware - Garden section very similar to and in same location as old OSH. - Hardware Stores Near Me - Millbrae, California

I really missed the old OSH in Millbrae. Yesterday, I discovered Outdoor Supply Hardware in its place, so I stopped by. I needed garage door lubricant. Now quickly, tell on which aisle of Home Depot that would be? Good luck. When I came to the door at the new OSH, a friendly gentleman asked if he could help. I asked where I would find garage door lubricant, he told me with great detail, and he was right! Looking around the store while I was there, there's all the same inventory as the old OSH. So happy it's back - almost in name, and very much in spirit. read more

Excellent customer service I bought a large swinging chair Aaron and Tyler were so helpful in trying to find a way to get the items in my vehicle. I could not of done it by myself OSH is lucky to have such professional and and helpful employees Another reason Why I will keep shopping at this store read more

Very happy that the new OSH (now Outdoor Supply Hardware) is back in Millbrae! While no store is perfect, I noticed that all their employees do their best to ensure their customers are valued and important. Not an easy feat in today's environment. Here's a recent example: Today I received my delivery of outdoor dining room set and Weber S-435 grill. When the delivery team of Tyler and Raphael arrived, I asked them if they could place the products in my backyard rather than typical front door delivery. Without hesitation, they said yes (keep in mind that the location was about 20 yards from the front...so a little distance. After they placed my outdoor dining on my 2nd level patio, they proceeded to unwrap the plastic wrap from my grill. I asked them if they could test the grill to make sure it works. They said no problem. Unfortunately, the side burner was not igniting, but they were not deterred. To make a long story short, they spent over 20 minutes trying to trouble shoot (taking apart partial components, reading the manual and discovered that Weber did not properly connect the wiring. They connected and the side burner worked fine!! How many big box delivery people would spend the time trying to trouble shoot a grill? Thank you Tyler and Raphael for your excellent service. I also want to give a shout out to the Store Manager Kusmana Ali and Assistant Store Manager Francisco Fernandez as well for donating another gas grill for my community service organization for our recent fundraiser. In addition, fostering a good work culture at your store with the mindset that the "Customer is King"! read more

Outdoor Supply Hardware - Tyler and Raphael trouble shooting the side burner problem. - Hardware Stores Near Me - Millbrae, California

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Great selection of rain gear! I'm getting ready for the next storm: tarps, raincoat, poncho, boots, gloves, flashlight & batteries. They have generators too....almost a necessity in California read more

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I am impressed by The Outdoor supply store.The staff is helpful and friendly. The nursery has a wide selection of plants and flowers to choose from. They also have a tool and etc inside the store. The 4th of July flag flower display was beautiful too. It really a pleasant store and convenient too. read more

Great selection! The store is organized & well stocked. Lots of helpful employees. So much more pleasant than the big boxes. Their selection of nuts, bolts, hooks, small parts etc. is amazing! read more

Outdoor Supply Hardware - Door & gate hardware - Hardware Stores Near Me - Millbrae, California

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Awesome replacement for what used to be another "OSH," Orchard Supply Hardware--not sure if it's the same owners or same chain and another name, but this shop is just as terrific, if not better than its predecessor. Spacious, clean, and full of everything you'd expect from a large scale hardware store--and as if that was not enough, they have a remarkable nursery outside, with colorful planters of all sizes and vibrant colors, all different manners of plants. The customer service is fantastic, e.g. we went in on a night weekday just before closing, literally ten minutes, and we were ushered in, a super sweet woman helped us buy the gardening twine we needed in two different colors and thickness. This is such an awesome store to have in our backyard. Parking is in front of the store with its own lot, free and convenient. read more

I am so glad this store is open! Great selection of plants and everything you need for regular home hardware and maintenance projects. The plants were healthy and reasonably priced. Three different staff members helped me during my trip and all were knowledge and friendly. Definitely beats a chaotic trip to Lowe's or Home Depot for me. read more

This place has the best customer service ever!!! Home Depot and Lowe's hardware needs to take customer service lessons from these folks. Ill be back again and again. read more

Usually well stocked Friendly, helpful staff Consistent good service read more

Great customer service. Can't say enough good things about the manager who has helped me on more than one occasion. Every employee I have interacted with is professional, pleasant and helpful. So nice to have a hardware store back in town. read more

Received great service from Tyler who processed my window screen replacement. He ended up saving me a bunch of money from the quote I received from a local handyman at 4x the cost ! I plan to spend the difference at OSH as I need supplies for the house and complete other projects, glad to have them back! read more

I love the idea of a hardware store in Millbrae but we have a lot of older homes in this town and I find myself constantly going back to the big box home improvement stores or A*# to find home repair items. Outdoor seems to be geared more toward the upgrades rather than the maintain and with that the price point for the items they do have are higher, with that I've had a couple of experiences that don't reflect great customer service. At the check out you're standing in line to pay them for your goods and they answer the phone and make you wait, wasn't I there before the phone call? This has happened on more than one occasion as well a several times while in line, there are other associates in the store not helping customers but they don't answer the phone, why not? Customer service, the face to face interaction in the most important in any retail environment, phone calls, emails and texts are secondary, if management or corporate feel these are of a higher priority then they should have dedicated staff for that. read more