Great selection on indoor plants. All were looking nice and healthy. Outdoor succulents in the small two and four inch pots looked good too. Employee at check out was very friendly. They had the soil I was looking for in the small bag which is what I needed. read more

Placed an online order and received an email saying it would be ready within three hours. I arrived at the store with 15 minutes to spare and spent the time wandering around, refreshing my email - it was like watching paint dry. At the three-hour mark, I began the arduous task of finding someone who could help me. I pressed the only "Help" button I could find about 10 times. Nothing. Apparently, the button was more of a suggestion. Eventually, I managed to find an actual human being, who informed me that my order hadn't been picked yet. Duh. I asked if someone could pick it for me, and they did. The order itself was fine. The rest of the experience, however, needs some serious home improvement. read more

If I could give this place zero stars, I would, the customer service varied from apathetic to abysmal. The air conditioner that I bought for my daughter was covered in a dust blanket (every other place that I looked at said that the portable AC would have to be delivered either to the store or my house) and I had to ask an associate for a paper towel to wipe off my hand and the top of the unit. It's possible that people avoid coming here because the customer service is like an emery vampire) . It was a truly awful experience. I bought a portable air-conditioning unit for my very pregnant daughter in this very weird heat wave. Not employee asked me if I wanted help out to my car as a visibly disabled person, another customer literally saw me struggling and stopped his truck to help me load this into my car. read more

Lowe's Home Improvement - The air-conditioning unit that not a single employee can be bothered to help me load into my car - Hardware Stores Near Me - San Bruno, California

Lowe's is in the same shopping center I visit often. They have cheap plants if you look in the clearance section. I needed to buy some soil for my garden. Luckily, it was on sale. read more

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They let any dog inside and a huge one did a poop and I stepped in it! The ppl do not clean up after the dog! Do not recommend anyone going there! Watch your step! read more

Incomplete installation and failed service recovery I purchased a washer from Lowe's and had it installed. The installation was incomplete--the machine was never leveled. I called to schedule a follow-up appointment to finish the job. The technician did not show up. When I called back to reschedule, I was simply placed back in the standard installation queue with no acknowledgment of the missed appointment or any priority service. This left me without a functioning washer for an extended period. Lowe's showed no interest in resolving the problem quickly or treating the service failure as urgent. After multiple calls and attempts to escalate, they finally completed the leveling--only after I had exhausted their complaint process. The core issue: Lowe's' installation scheduling system is broken. They make promises they don't keep, and their "solution" to a service failure is to bury you back in the regular queue. There is no accountability, no service recovery, and no sense that they value customer satisfaction. I will not purchase from Lowe's again. If you need appliances, find a retailer that actually stands behind their work and cares about their customers. read more

Greetings to all, this review is for the items l have purchased and the service: This location has a good amount of parking with enough disabled parking spaces for the average consumer. B The selections that they carry at best are marginal, but will get the job done no matter the task, providing that they have your needed items in stock. C+ The value that you get from your items is comparable to the other hardware outlets in our area, so this is a good thing. C+ The Service is another topic that I just can't keep harping on, the more Quality staff that you have, the better customer experience you put out. C For the most part, the items that l have purchased over the past years have lasted as long as the other outlets items; so in overall comparison this location is a solid C+ With room to always get better. read more

Lowe's Home Improvement - Just some random items that I purchased recently that work well - Hardware Stores Near Me - San Bruno, California

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The Lawn&Garden section is HUGE with soil&landscape-chipping, decorative rocks for garden beds/pathways; Bricks, Pavers, Sand and all sorts of color bursting toughies for less watering and more attractive garden spaces. Great Service from the Wisdom Of Dave at check-out, to Steven&Kim&Sonny with practical and money saving tips for upgrading your front&backyard. They have MONROVIA trees, shrubs, and flowering potted plants ready to get in the ground and improve your FMV (Fair Market Value) $$$ a little investment can go a long way. read more

Lowe's Home Improvement - Plenty of Raven's overhead in the Garden Department! GONK! - Hardware Stores Near Me - San Bruno, California

I came here because my dishwasher broke. I looked around and wanted a particular brand. The associate led me to his computer where we looked for it. The prices range dramatically. I said I had a certain budget. We looked and compared features. He said he'd order the one I picked as it wasn't on display in the store. I'm still waiting for an update when it would be delivered and installed. When you add deliver, taxes, install and hoses etc, it adds up. read more

These people do not know what they are doing. I tried to purchase a kitchen sink as part of a renovation project. Spent over an hour and 15 minutes trying to figure out how to get a model they had on display. They would not take my Lowe's credit card because it hadn't been used in years. Then they told me there were only 2 sinks available in the system and I would have to pay $79 for shipping. They scheduled an arrival date and time, and it never came. Twice I tried reaching them by phone, no one answered after waiting over an hour , never went to voicemail so couldn't leave a message. Finally went to store in San Francisco and discovered they had one in stock. But it took over a half hour for them to get it to me. The San Francisco store took my Lowe's card after I spoke to someone in a central office. read more

Writing this review solely for Daniel, the manager on shift when we came in. We were waiting for 10-15 min for someone to help us in the paint department and Daniel saw and came over and told us he would mix our paint himself. He had good insight on the type of paint we should purchase and we walked away very happy customers. Daniel is terrific! Thanks. read more

Really poor customer Service at Lowes San Bruno Store. I purchased a Electric tool for a father's day gift online, picked it up on June 6th. The recipient went on vacation and today opened it up and plugged it in. Nothing, no power, doesn't work. We drive to Lowes and was informed we had 48 hours to make a return! No exchange, no store credit. So Lowes sold us a defective item, won't make it right and told us to contact the manufacturer. Manager on duty was just robotic and says he can't take it back. Gee thanks for taking my money for an item that is defective. I will be taking my business to Home Depot in the future. That left such a bad impression! read more

Lowe's stores are always cleaner and more organized than Home Depot, and way easier to find staff to help you. Returns are easier too because the line is much shorter than at Home Depot. Lowe's is a more consumer friendly store, which is a nice change of pace. One less than ideal thing is sometimes they have a roving solar salesperson who is friendly but would prefer not to be solicited while shopping. Lowe's stores tend to be less conveniently located but this San Bruno one is right off 380 and easy to get to. read more

Lowe's sold me a defective product and they will not refund it. I purchased a toilet seat. I opened the package and found it is missing one part. They will not take it back because it is opened and possibly contaminated. Seriously? I will never shop here again. read more

My husband and I come here all the time when we work on our house. Most of the time we find what we need. Today was extra special. We needed help finding a floor rug. This young man named Dandy came to help us. He dedicated his time scanning for the carpet. He went up the ladder to find the name of the rug. Unfortunately it had gone on sale last week!!! An 8x10 for $149 dollars was reduced to $49.99!!!! It sold out. He looked at other stores that may still have it. Only 1 left. Shhhh! I'm not going to tell you where. I have to go get to it first. Dandy was a great help. He even laughed with us. He deserves a big raise!! read more

I've been coming to Lowe's for our kitchen renovation and shoutout to Dandy, one of the associates, who was extremely helpful and went out of his way to help me out. Very nice gentleman and very professional. This is an employee who is willing to assist their customers. Great client experience! read more

Ordered Laminate Countertop through Lowe's. They were installed in May 2025. Just over 1 year later, the countertops have started to delaminate. Neither Lowes or their 3rd party installer, sage Surfaces, will offer and remediation. Lowe's obviously will not guarantee the labor offred through their own program. read more

I've been shopping at this Lowe's for at least 20 years now and while I can't really say that it's ever been an enjoyable experience it did, at one time, get the overall job done. Since the 2019 lockdowns the current manager seems to be hell-bent on making it the most miserable place to shop on Earth. All the cashiers are gone. Now there are just an array of self checkout kiosks and at least 8 of them are closed at all times just to make sure that you still have to stand in a ridiculous line while some old woman looks over your shoulder to upsell you on a rewards membership. Item doesn't scan? Welp. You'll just get to stand there for half an hour while somebody figures out what to do about it. Need to push a large cart full of drainage pipes to one of those three open self-checkout kiosks? Well surprise, idiot. Mr. Manager Man has decided to put giant display racks in the middle of every aisle making that completely impossible under the best of circumstances. 99% of the time there will also be a waddling gaggle of morbidly obese people obstructing whatever's left of the aisle because they want to look at the moose scented candles or whatever stupid bullshit they're carrying for no apparent reason. Need to find a particular electrical or plumbing fitting? Too bad. Every single box has had its contents thoroughly shuffled with every other box in the store so there's absolutely no chance the fitting you need is anywhere near where it's supposed to be. Asking anyone where they put them just gets you a stoned "Uh, like... What?" from the random idiot wandering around. Entire aisles will be cordoned off for the entire day because someone eventually plans on restocking something. They're not stocking it now and they won't be stocking it in the next hour but it's closed. If you dare walk down it anyway a pimply kid will yell at you and that's like really threatening or something. Just in case you haven't been run off yet, there's also an obnoxiously beeping inventory robot ramming into you from behind and a scam artist from some solar incentive sales ponzi scheme following up shortly thereafter. He got his job on the TikTok. Given what an unbelievable hassle it is just to set foot in this place, you might think that you'll be clever and order whatever you need on their website so they have to go burrowing through their own randomized inventory piles but you'll be screwed there, too, because the website automatically reloads itself at least a dozen times so the search field clears itself out and is absolutely worthless. The actual order pickup process is also every bit as time consuming as it involves a stoner doofus reading numbers on a tag to find your order. The manager needs to be removed so things can get back to their usual degree of mediocrity. read more

Used to be a huge fan of Lowe's and truly believed they offered good deals on quality products. Until today. If you've read my reviews, anywhere, regarding Sunrun, you'd know how I feel about them as a horrible, unethical company. They set customers up so that batteries they pay for only service the grid and call that correct. Over the last five years of being their customer, I can honestly say, we've thrown away at least $10k because they have us set up to fully drain our batteries to the grid at 5:00pm (only to turn around and buy power an hour later) everyday and then NOT set up to keep our power on when the grid goes dark. Again, Sunrun openly calls this the correct set up of a system they install. OK...back to Lowe's. The reason I no longer believe Lowe's has their customers best interest at hand is because when I walked into the store today, I found a Sunrun rep with a booth selling to unsuspecting homeowners. In other words, Lowe's is allowing Sunrun to victimize their customers. I only hope their rep has a horrible sales day!!! Every day!!! read more

Lowe's Home Improvement - A simple shot of the front of the store. - Hardware Stores Near Me - San Bruno, California

The Customer Service went above and beyond today to help me with the return and I really appreciate the extra effort!!! I received so much kindness today and I gotta say... I really appreciate businesses that take good care of their customers!!!! read more

Kind workers and very helpful. D in Lumber was able to help me out and appreciate you

Absolutely horrible, DO NOT BUY ANYTHING FROM LOWES, spent about 10k on appliances and bathroom fixtures for our new house. Oven came in last week, delivery guys ran out of the house so fast after I had to chase them down to give them their drill and the old fridge doors they were supposed to take away. Then I unbox the oven the following week for my contractor to install and the whole bottom was smashed in, called lowes they said because it had been more than 5 days I can't get a refund or exchange, are you fing serious? ANd becuase it's been less than a year their protection plan doesn't kick in yet, they kicked me to fridgedaire (manufacturer) who tried to tell me I'd have to pay for it to be repaired, I finally convinced them to pay for all repairs. I will be charing this back since I bought a new oven not one that fell off a cargo ship and was then repaired by a handyman. Hopefully when they lose all the money on this sale it will make them learn. Also bought a vanity the door on it came in all scraped up, the box it came in was in fine condition so it's obvious it was packaged already messed up. I called them they said "oh it's another business that just sells through us so we can't send you a door" if you bring it back to a physical location we can refund you and order a new one" I explained I don't have a car that can fit it and the closes lowes is 30 miles away, they refused to do anything but give me a $50 discount on a $600 item, so I will charge this back too. AND I WILL NEVER GO BACK TO LOWES. read more

This is our local Home Improvement store. While we don't come too often, I've been to this location a handful of times over the last decade. Parking is usually pretty easy, as they share a large lot with the Lucky. For the most part, they have a pretty standard selection of home improvement departments and goods. Everything from tools, to appliances, to various materials and supplies. The prices seem to be reasonable; I haven't noticed anything being substantially overpriced. The staff is mostly friendly, with the occasional person going above and beyond, and the occasional person not having a great day. We also like coming here for their garden center! They have a solid selection of plants, flowers, and gardening accessories. We very much look forward to our trips to Lowe's, especially when we're looking for garden additions! read more

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Está vendiendo manzanas robadas en el estacionamiento. Stolen apples right from the Lucky's and he's grabbing peoples' credit cards with a pocket POS Terminal, wow ! And when I went into Lowe's, Lowe's Commercial Customer Support informed me and the Manager inside that this is normal, okay and acceptable behavior by Lowe's Contractors soliciting work on Lowe's Property. And guess what, my mom still gave him her credit card. $20,000 stolen in 15 minutes and all her bank accounts locked down. Thank you Lowe's for allowing such people on your property. ice.gov/webform/ice-tip-form read more

Lowe's Home Improvement - These guys work out of unmarked panel vans and have pocket POS Terminals that steal credit card info. Most of the fruit is stolen too. - Hardware Stores Near Me - San Bruno, California

These folks are insane and it's no wonder that they are going bankrupt. I ordered a new washer. When it came I was told that I need to call a plumber as there were corrosion on the taps behind the washer. So no washer; go to the laundry mat. I called the plumber. He said that they were being dramatic; it was only dirty, but he replaced the taps for $800. Lowe's came back to delivered. This time they said I need to call a plumber again as the water pressure was too low. I lost it. I totally, utterly lost it. I sent it back. No one needs this. Gonna call Home Depot despite of them being Trumpers. read more

Some employees very helpful, some not so much. Sorry for the bother but where might I find xyz read more

Lowe's Home Improvement - Hardware Stores Near Me - San Bruno, California

I wish I could give zero stars because that's what they've earned. God forbid you call the number and get stuck in AI assistant jail. I purchased a washer and dryer with two pedestals. When they arrived to install they only had one. After spending an hour on hold they insisted I come to the store to resolve this issue. The dryer never worked and Lowe's refuses to help me. When I asked to speak to a manger I spent another hour on hold and gave up. Going to the store didn't help me resolve my issue either. Customer service at Lowe's is ZERO. read more

Ordered something online and just kept forgetting to pick it up. Finally, got an email that my items were picked up so the $30 charge went through on my debit card. Had to go in to get the refund. This is not ok read more

Great garden area, helpful staff, easy check out IN the garden area rather than lugging your selections inside the store! A beautiful sunny time now to spend some time in the garden!! Blooming plants will perk up any spot! Great selection of plants at Lowes. Each is clearly labeled with 1-6 to help you get the sun-lovers and shade plants in the right spot. They also have hard-scape pavers : bricks etc. and pots here, read more

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I won't bore you with the details, but suffice to say that I have been battling to get my refund for a cash purchase of an item I returned for two weeks. 7 phone calls to customer service and 3 visits to Lowe's in San Bruno. I was told a different story each and every time. Yes, I had the receipt and yes they received the item that I had purchased but they refuse to give me cash back. shame on them Update: Ben, the assistant manager finally helped us get our money back. The only one of so many people I spoke to who actually did his job. read more

I'm disappointed with this store's handling of Craftsman's lifetime warranty. Despite selling Craftsman products, they refuse to honor the warranty without a receipt--even for hand tools that should qualify without question. Honestly, who keeps a receipt for something they bought 8-10 years ago? Since Craftsman reimburses them for warranty claims, there's no reason to make this process difficult for customers. This seems more like a management issue than a policy one. Poor training and lack of customer service make simple resolutions needlessly frustrating. A store that sells a product should stand behind it, and this location clearly falls short. read more

I am currently managing a multi-phase home remodel here in Pacifica and reached out to this Lowe's location to handle our kitchen cabinetry. The experience with their kitchen designer, John Kim, was completely unacceptable from start to finish. ​The timeline of events speaks for itself: ​Initial Contact: John asked for my kitchen measurements. I provided them promptly, and he confirmed receipt, stating he would get back to me. ​The Ghosting: Five days passed with no contact. I sent a follow-up email and called repeatedly with zero response. ​Forced Escalation: I had to physically drive to the store to get anyone to speak with me and set up an appointment. During this visit, staff hyped up John as an "award-winning" designer. ​Queue Bumping: When I finally met with John today, he admitted he intentionally bumped me down his queue without notifying me. His justification was that our project timeline is three months out, so he prioritized customers who "needed cabinets next week." Penalizing a customer for responsible, long-term planning is a terrible business practice. ​Refusal to Design: The absolute breaking point was his refusal to actually do his job. First, he asked me to provide a competitor's finished design for him to copy. When I didn't have one, he demanded a detailed layout from our contractor. I pointed out that if our contractor was doing the design work, we wouldn't need him. His actual excuse for demanding a pre-made layout was that otherwise, we might ask for "100 redesigns." ​If this is what Lowe's considers "award-winning" service, I highly recommend going elsewhere. We are taking our project to a dedicated cabinet supplier who actually understands basic communication and professional design standards. read more

SEVERAL ERRORS, poor customer communication, extremely dissatisfied with follow up and delivery! I am unable to give any more than ONE STAR to Lowes window shade department! read more

Multiple employees standing around. One register open. Been in line 20 mins already. Don't shop here if you value your time. Lumber department is all bad. read more

Lowe's Home Improvement - Hardware Stores Near Me - San Bruno, California

I had excellent service even when the wrong dishwasher was ordered by mistake The sales associate quickly and efficiently corrected the situation. I do wish I could expedite the delivery, however. read more

Customer service sucks here like big time I have to watch YouTube before I go there even pressing the button to get help blows

Looking soley at the number of stars this Lowe's has, you would think you were entering one of the circles of hell by going here. However, in reading a few of them, it seems that some of the common issues are: 1. Trouble getting a hold of someone on the phone 2. Trouble with appliance deliveries to homes 3. Trouble with appliance pick-up from homes None of these typically apply to me, and if they don't apply to you, keep reading: I often order items on Lowes.com and set it for in-store pick-up. I've done this several times, and never had a problem: the pick-up counter was staffed and responsive, and I've gotten my items with no issues. This has ranged from smaller items like spray bottles, to larger ones like skylights. Walking around for items has also been no problem at all. Lowe's prices are good, pretty much the same as Home Depot, so at times it's a matter of seeing which store has what I need in stock, and going to that store. read more

They have 8 self check out stations, on this past Sunday only 4 were open and no human regular cashier station, the little lady employee in the bright native garb costume was quite curt and self important and not helpful, especially when there was nearly 7 people online waiting for 4 self check out stations, I was buying their products but yet I was doing their job, I had the privilege of spending my money at their store, also not very Veteran friendly even with their posters displayed, that was a surprise. read more

Cut pipe station. Wanted to spend $50 on a 10' abs pipe but they wouldn't cut it. Not on the radial saw or by hand but they offered to sell me a saw So I left went to Home Depot and cut my own pipe with "their" saw. Honestly Home Depot is way better than the blue low s. Don't bother going in head to a Home Depot Ps I have a saw at home but couldn't fit a 10' pipe in my car. Their loss. read more

Pre-ordering and picking up purchases used to be simple and fast. Lowe's new system is unacceptable; customers are left on their own to navigate poor instructions. Average wait time was close to 10min a customer. No one ever looking at my ID. So typical of the 21st Century's ever diminishing customer service. read more