What happened to Home Depot? The last few times - I've been pro-actively approached by a smiling customer service representative asking if I needed help finding stuff. This ain't how it used to be where if you actually needed help you'd wander the aisles looking for somebody. Anybody. If you found them - they wouldn't know anything. And the checkout used to be a huge ordeal. Now - more registers are open and things seem to move along Trader Joe's style. This is a far cry from the bottom of the barrel Lowes experience where surly "employees" ain't seen nothin' and ain't talkin'. Last month my card got "skimmed" at Lowes self checkout and somebody went on an "entertainment" spree at MGM Grand in Vegas within minutes of my checkout. read more

Overall, this location serves its purpose. It's a store you can rely on to get what you need. Just don't get your hopes up if you need to call for any reason. I called and needed to speak to the flooring department. I called a few times, and I was finally connected to someone, but I could barely hear him. After a couple of minutes, I just got disconnected and every time I called back, my call was not answered. read more

We're always able to find everything we need for our home improvement projects. You can conveniently order things online and the pickup is ready to go an hour later and placed in a pickup locker located by the front door. They also offer free kids workshop the first Saturday of each month - we came for the first time this month and my kids got to build a keepsake box - the store provided all the materials needed to build this and it was a great way to bond as a family and get the kids busy. read more

I came for some plastic planter pots and was happy with the selection. They have a wide range of shapes, sizes, material types. Their plant selection is also big. The store looked well stocked and clean. The self checkout station allowed cash which I'm glad to see. Not everyone carries cards read more

The Home Depot - Flowers and filler flowers - Hardware Stores Near Me - Colma, California

Came to pick up material and a truck 36 mins alone to pickup a a vehicle absolutely ridiculous

Avoid at all cost. If you can afford I would go with a private company. The hassle is NOT worth the savings. Just trust me.

Excellent service, they'll tell you where to find the tools you need, and the friendly consultants at the checkout will help if you have any questions. They also have a large assortment of garden supplies. I highly recommend them. You can also find a range of products for the home. read more

The Home Depot - Hardware Stores Near Me - Colma, California

Went back for some more material. A gentleman name Paul helped me out greatly!!! He guided me to the right kind of stain finish and told me what is right for my kinda project. These folks are amazing! Love this Home Depot. read more

We live in Ingleside and drive to this Home Depot, it's our favorite. I love how they redid the parking lot but they forgot to add shopping cart return. A lady judged me for leaving it in between cars. But I didn't want to leave my child alone in the car. read more

I searched high and low for specific soffit vents the size I needed and learned only California had them in stock anywhere. The first resource wouldn't ship, and then my Home Depot Pro found them at several branches, but said they could not transfer from store to store. Taking a chance, I called the COLMA HOME DEPOT at 91 COLMA BLVD. (#6655), as they showed having enough to cover my needs and Sky in CS answered the call. She was phenomenal, taking an interest in helping me secure the product, but the complications of getting it shipped were something I needed to work out the next day. Sky was off for the following two days so she gave me the name of her supervisor, Mireya, to call once I made arrangements with a shipper. The next day, her supervisor, called me before I could reach FedEx, and when I mentioned needing to find a courier to pick up the package and deliver to the shipper, she offered to walk my package over to the branch within their center. But when she asked her manager, Jenna she said that would not be necessary, as she could take care of it with the store's shipper. Jenna made all the arrangements, and even called me when the package left the store. Then Mireya called me when she saw it had been dropped off to make sure I found it. I've NEVER had Pro's jump through hoops AND follow through as these three ladies did!! Colma is a very fortunate community to have the kind of people at Home Depot helping customers the old fashioned way! I'd give 10 stars!! read more

Great Home Depot Usually come here for _gorilla hair _compost bags _herbs Protip: Kelly's deli has outstanding breakfast burritos read more

The Home Depot - Hardware Stores Near Me - Colma, California

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Want to give a big thank you to Diego for going way above and beyond what I needed - a difficult job to cut down a sheet of plastic. It wasn't easy, but he took the time to help. I give him five read more

This is a large store and can be overwhelming. My partner and I were purchasing some home improvement items, including a small piece of wood that we needed cut to a certain size. There was an accessible hand saw, but we did not feel confident. Two other employees suggested we do it ourselves, but again, we were not comfortable with this. Miguel assisted us. He was knowledgeable, safe, efficient, and respectful. We very much appreciate his help and expertise, and he made our day a little easier. Thank you, Miguel! (in the lumber section at Colma Home Depot). read more

HD is an exercise in brain rot.... Employees see you and run the other way. Inventory is crazy.... looks like it's instock and it isn't. Private label products are dreadful i.e., Glacier Bay read more

The Home Depot - Hardware Stores Near Me - Colma, California

Manny was very helpful and kind. He helped me putting a huge mat in my car even though he already clocked out. I appreciate his help and kindness! read more

I was in a pinch and needed to rent some equipment last minute. No other Home Depot had what I needed (or were particularly helpful over the phone), but this one came through! As the name suggests, this location is obviously more useful for those who actually work in construction. But even for a hobby DIYer like myself, the process of using their tool rental center was easy and efficient, and the folks there were kind and helpful. A little extra for folks who might be hesitant to step inside: an added bonus of this place is no one questioned what I was doing in there or assumed I didn't know what I was doing which can happen for me sometimes in hardware stores. Just all around an easy and positive experience. read more

The Home Depot - Hardware Stores Near Me - Colma, California

I made a charge on my Home Depot credit card on 7/3, received my statement on 7/16, and paid the balance in full on 7/22 through through my bank's electronic payment system. However, my August Home Depot statement showed it overdue, with a late payment fee. Followed the instructions on the Home Depot website, I sent a letter to the Investigations Dept, including all the required information (dates, acct numbers, etc.) and a copy of my bank statement showing the payment. The Sept statement came with the charge still in place and another late fee tacked on. I called Customer Service on, and was again told they were "looking in to it." and I should await a letter. Hearing nothing, I called again and was told it was being "investigated" and I should, again, await a letter. A letter finally arrived, saying they were "looking into it." Meanwhile, I received notice on 9/21 that my credit score suddenly plummeted by 90 points, owing to an overdue payment to Home Depot. Warning! This is a risky company to do business with. read more

Most of the staff were helpful enough to assist you or point you to the right direction. One of them, when asked to pull a merchandise off the shelf, tried to hand us a box that was crushed and partially opened. We politely took the box and when he left, we switched it out with another one that is not damaged looking. That same day, we purchased a few home appliances and the wait was long to get helped. There were only two people that worked in that area. The one we approached said, "sorry I'm out of here". Consider staffing that section maybe as there were a few people waiting around to be served. What took this rating way down was the cashier. There was no line and this cashier was just standing there so we approached her. She was super unfriendly, literally throwing our purchases back in the cart after scanning them. Stacking heavy stuff on top of light stuff which crushed the merchandise. Sorry but these items were not cheap. While she continued to scan the products, I rearranged the cart to make room and mentioned I don't want my purchases broken. She leaned over and muttered... "next time go to self checkout". Crazy how it must have been a really bad day or she just hate her job. Is customer service a thing of the past? read more

Customer service refuses to answer the phone. Not a huge fan of places that require me to drive an hour roundtrip just to get a question answered because they don't feel like taking calls. read more

Women and gender minorities beware: the guy in the paint department will ruin your day. I had to come in here twice this week. I'm trying to fill in an area of my wall, which was originally painted with behr marquee one coat. There is very little paint left in the original container, so I took a sample of what was left into the store with me to color match. I found a few swatches that looked pretty close, but the guy behind the counter suggested that using the color matching software would be a better bet. I handed him the sample I had taken from the paint can, he mixed me up a gallon of paint, and I was on my way. But the paint is way too dark. It isn't anywhere close to the color I was trying to match. In my first photo, there are two paint stirring sticks. The first one is the dark color that was "matched" for me. The second one is the color that was on my walls already. The swatches are the colors I think are pretty close to my wall. I don't understand why I was sold such a dark color. The second photo shows it being spot-tested on my wall. So I came back in today, and the same guy was there. He continued to address me as "ma'am" and said that the computer was responsible for the mistake. From a customer service standpoint, it could not have been worse. I'm a trans man. I've had surgeries to look more masculine, I have facial hair, I wear menswear. Nothing about me is feminine. This guy called me ma'am in every single sentence, both times I was there. He asked me if I knew what a gallon was. He was condescending the entire interaction. Then he called me "sweetie pie." I told him he probably shouldn't call people that. He put his hands up, said "we're going to stop right now," and walked away. Sexist, transphobic, rude. read more

The Home Depot - I brought in the paint on the lighter colored stir stick to get matched, and was sold the paint on the darker stir stick. - Hardware Stores Near Me - Colma, California

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One if the few times I've used their tool rental service. Very efficient staff, Ching was working the desk with another gentleman. I had a choice of clearing a drain myself, I needed a electric snake, or calling a plumber. The choice was clear after calling a few plumbers, when they required a diagnostic fee before proceeding, I already knew the issue, a clogged or obstructed sewer drain. By the time a plumber was called, I had already went to home depot, rented the snake and probably cleared the obstruction in the waste pipe. The choice was clear so I didn't bother to contract with any plumber. If you are in need of tools, home depot may be your source providing you have the ability to use them and the knowledge, but really it may take a little longer but the results are the same. I would use home depot again if it arises that I don't have the tools to complete a job read more

Employees are all very friendly and super helpful! Shout out to James in hardware for helping us find our tool storage workbench and Ashwin in the lot for helping us put it into our car. read more

I don't know why this Home Depot has such lower star rating, I personally have always had a good experience here. I ordered my kitchen here last year, the process was long but the final result was a nice beautiful kitchen. I agree that you have to learn how to navigate in the process, but the ones you learn the system you can get things done efficiently at Home Depot for a reasonable price. read more

This is one of the worst Home Depot stores I've ever been to. Only a few helpful employees but lots of other people in Orange aprons walking around aimlessly. Parking sucks and they don't have tap-to-pay. I'm headed to Lowe's to pick up what I need. read more

I am somewhat bewildered by the existence of this store and it's seemingly reduced popularity compared to its sister store which is just one block away and marketed at non-professionals. This Home Depot pro store just has a lot more stuff in it: decking, full-size roofing panels, oversized lumber, and so on. Their stocking situation seems to just be better than the other consumer focused stores... Shelves have all the products that the apps say they have at the store. I've never seen it too crowded to be pleasant. Which makes me wonder if people actually think they can't shop here unless they have a contractors license. Fact check: you can. The "pro" branding is purely a marketing exercise. read more

This is the Bay Area's HD PRO Contractor Store w/ more raw materials incl quantities, sizes, & variety that other locays don't carry or have limited supplies on. It's at the "lower" area of Colma compared to the OG store, which still exists for general purpose. Lumber Supervisor Derek is very patient & informative. Mark who does that dept's ordering is nice & helpful too. Btw, HD's lumber is way cheaper than other lumber stores & yards along the peninsula. I confirmed that after they've been out of a size I needed. HD cc has good perks & rewards. Def get if u're starting projects. Nvm if small one-time shop. New accts get $25-100 off & no interest if paid in full w/in 6mos. Thereafter, u get 10% coupons and/or no int. within 12mos options sometimes. Tip: 10% military discount doesn't apply to lumber so good to use the coupons on that. Perks unlock after $2.5K spent ($25 Pro Xtra Dollars), $5K ($50 Xtra), every $5K til $50K, $10K til $100K, $25K til $150K, $50K til $300K, $100K til $1M. read more

The employees are friendly and very helpful. I had an attendant assist me with cutting full wood beams that went the extra mile to ensure a clean, precise cut. read more

Greatly appreciated for Home Depot employees for the caring of their customers. What happened: Last night we purchased two toilets and two boxes of LED lights. We used self checkout, the guy at the self checkout asking if we needed assistance to load up the two toilets to our car. Then we pulled over our car at the exit and another employee helped us load up the two toilets. However, we kept focusing on the big toilets and did not realize we left our LED lights at the shopping chats with a green bag. Then I went back to the self checkout today and sooooo luckily the Lady called Olga who is on duty today found our paid LED lights and also our green bag, she also confirmed with her co-worker last night who still remembers us. The lady made notes on our stuff. Finally we lost but found! Otherwise we have spend another $60+ to on those LED lights! Thank you ! read more

The Home Depot - Hardware Stores Near Me - Colma, California

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Rather than coming in store to The Home Depot Pro for Damaged or Missing Parts from Online Orders: contact Customer Support at 1-800-430-3376 within 30 days of delivery for resolution if an order arrives damaged or incomplete or is in need of replacement parts. read more

I was helped by Roger. He took the time to help me locate all the times I needed. I appreciated it! Prior others have just pointed me in the general area. read more

Customer service , I order materials through the website and when to the branch the sales rep gave the all his attention but the branch didn't have the materials I needed for my roof read more

The staff was great, they were very helpful and answered all our questions.Will be coming back! Thank you so much

As far as I'm concerned this Home Depot pro location is awesome! I went to 2 other locations wanting to buy a pallet and they said, "ah, no!" One of the locations recommended that I go here, I asked and sure enough, they sold me a pallet (for an important project). The people were as helpful as any huge warehouse store. Lastly, COVID protocols were enforced! There are a lot of Home Depot's in the area, I'll come here first next time ! read more

The customer service is very good and friendly. The item selection is sufficient for what I need most of the time. Compared to Westlake HD, this location has better selection of Christmas trees during the season. I love shopping here. read more

We order a door from this location and waited for 2 months it. Once we inspected it, the door was unfinished and nail holes were not filled. The door was not polished enough either. We talked to customer service and waited 3 weeks for a reply. In the meanwhile there was no one contacting us, we always had to contact them. On top of that, all they offered us was to take back the door but with a restocking fee. I don't feel like we should be charged for their mistake, all I asked for was to fix the door. Never wanted a return. Never could get in contact with the store manager. Never had a reply and never had communication what so ever. Truly a horrible experience and bad service. We will go to Better Business Bureau to complain about them. A note is that we also purchased the door based on the image, however it looked nothing like the image when it came. Once we told them this they said they wouldn't fix it as the door "came as is". read more

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I can't even give the Home Depot a single star as the window/door department is staffed by the 3 Stooges. If there is an award for incompetence, they are at the top of the list. No one knows what they are talking about. If they give information, it is usually wrong. No one answers the phones. And when someone does, it is a central answering service with no knowledge or ability to help. Just read all the reviews. Home Depot has placed customer service at the bottom of their priority list. Actually, I don't even think it is on their list. DO NOT go there for door screens. read more

It's not very hard for their cashiers to look up what we are purchasing but picking the most expensive thing, because they are too lazy to actually look at what we are purchasing. I had to tell the cashier twice that was not what we purchased. She tried to argue with me, umm, the picture does not look like what we are purchasing. Too lazy to turn around. In the past 3 years we have given this store our business, even when Covid was at its worst, we shopped here, but the customer service has gone down hill. Try listening to us, don't argue and maybe turn around and look at what we are purchasing. I don't know, it's harder and harder to spend our money at a place that treats you like crap. Thinking of giving our money to a smaller hardware store who actually cares about their customers. Just saying hello or smiling would be nice. I understand that retail isn't a piece of cake, but a smile and being nice goes a long way. read more

This review is for the wonderful man whose name I believe is Dave who helped us in the lumber cutting section today. My husband and I were taking on a big DIY project (a wall mounted bookshelf desk combination) and needed wood for it. Dave helped us cut a large piece of plywood in to the 5 pieces we needed so we were able to save on cost. He was so patient and helpful and kind and truly made the experience that was a little daunting very manageable. His customer service and generosity was unmatched with anyone I have ever encountered at any Home Depot. The man deserves every gold star there is. Also we finished the project in one evening as we had hoped to and it looks great. We couldn't have done it without him. Thank you Dave I hope you see this!!!! read more

The Home Depot - Hardware Stores Near Me - Colma, California

This is the second appliance I have purchased where it came all dinged up. The first appliance was was a refrigerator where an attempt was made to deliver it three times because it came completely dented from the warehouse. The third time, I just excepted it with a reduction in price. I foolishly tried to order an appliance again from Home Depot (a washer/dryer) and again it was dented beyond belief. I will never order from Home Depot again. Management should be fired because they are failing to control quality with their staff. Never again! read more

Never order anything that needs to be delivered from Home Depot. They use a company called TEMCO, which is completely incompetent. We ordered a washer and dryer plus installation and haul away. We have tried to receive our items 4 FOUR times. We still are without a washer and dryer. Here were their attempts: 1. They dropped the dryer and damaged the door. Had to refuse delivery. 2. They showed up with only a dryer. No washer, no instructions to install or haul away. 3. They showed up on a day when delivery wasn't scheduled, we weren't home. 4. They just didn't show up. When we called to ask a very rude woman told us the driver didn't make any of his deliveries today. What??!! We ordered these items in June. It's now late August. WHAT EVER YOU DO, DO NOT DO NOT DO NOT HAVE THE HOME DEPOT DELIVER OR INSTALL ANY APPLIANCE IN YOUR HOUSE. read more