Good store with decent selection and good friendly service. Hope it re-opens soon. Don't want to always have to go the Home Depot.

It is with great sorrow that the Great Wall hardware has burned down. I hope that the family owned hardware will rebuild . One of the best local hardware stores in the Parkside neighborhood. A true diamond in the rough read more

This little mom & pop hardware shop is small but mighty. During these difficult times of the pandemic, I find myself coming here for various things from copying keys to buying electric plugs to extension cords. Each visit has been fantastic as all staff I have encountered are super friendly and helpful. They limit a handful of people in the store at one time, but the wait has never been more than 5 minutes as people come in and out quickly. Masks are required to enter the store. Prices are really fair and reasonable as I had bought similar items from Home Depot for about the same price. I got 2 keys copied for less than $4 and waited less than 5 minutes. I even had to do a return/exchange, in which I brought my original receipt. No questions asked except if I wanted to exchange or get the full refund. I opted to exchange an item that was less than what I paid for, got the balance in cash even though I had previously paid with a credit card. I'll probably see you again soon Great Wall Hardware! #13/2020 read more

Super friendly staff member. Walks me through each aisle and products for my future purchases. Thanks Cayong

A real honest to god 'neighborhood' hardware store. Friendly & helpful customer services. Don't let the store's front entrance fool you, its bigger once you go inside. The staff has no trouble with helping you find something , they pretty much have whatever you might need. I mentioned how the Parkside has a more progressive problem with home ,property , auto theft & vandalism. This business cares for our neighborhood . I was given,without charge, signs that read "We watch-out for all our neighbors " in my opinion this is a class act! As a neighborhood resident I recommend The Great Wall hardware for most home diy repairs. They support your neighborhood we should support The Great Wall hardware , great people. read more

What an amazing place!!! The owner is super knowledgeable and really personable. Fair prices. They have everything you could want and/or can order quickly. So organized, it makes my OCD heart sing. AND you can feel good about supporting a locally owned retail store! Luckily in our neighborhood, but definitely worth a drive! Check it out! You won't be disappointed. read more

Excellent service. Very informative. Got me the information and parts I needed to resolve the plumbing issue I was having. Thank you.

Regularly have that small item you'd say " I don't know, but just want to check". Great customer service...employees know their products & what they carry. Also, will graciously share other local stores that may carry an item, if they don't have it. This is a neighborhood gem. Keep up the great work. read more

I love this hardware store. So much better than Home D-pot. The people here quickly understand what you need (even when you don't), locate it in the shop, and get you out quickly. I have used them to replace worn out plumbing fixtures/pipes. They help make DIY projects easier. I recommend you go here first next time you need hardware support. read more

My hubby and I started coming here after my brother died. His house in the Sunset. When we go here, they greet you and are super helpful. We love this place and it's a little drive, but we know we'll get help promptly by some really nice people. Keep doing what you're do because you're doing it right! We are definitely repeat customers and nothing is going to change that. read more

An anchor for the entire neighborhood. They're the best. Shop local! Shop Great Wall Hardware!

Great neighborhood store , been there for long time , my husband only need one little screw, service nice and with professional attitude... let's help our neighborhood store read more

I came here last Friday 10 minutes before closing. I hesitated at first because I know how sucky it can be when you're getting ready to shut down for the day and customers come in. They did not make me feel bad about it at all. In fact, it wasn't an issue. I had a question, the young man at the counter showed me some options for my needs and was friendly and helpful. This hardware store is bigger than it looks from the outside. Seriously! I have seen it for years as I live down the street and pass it every day in the L Taraval. I expected prices to be higher for a small business, but I was pleasantly surprised it was not the case for what I needed. I will come here now that I know what they've got! read more

Very reasonable price. The owner is not greedy. They duplicate key at lowest price compared to all other shops.

Worst customer service Bad customer service experience. Here is a few responses from the gentleman (young taller guy)behind the counter... " I am not a electrician so I don't understand your question." " I need to clock out so I don't think I can help you." He did not try to help me from the beginning I walked in. He gave me an attitude like I was bothering him for asking him questions. It's ok if you are not an electrician working at a hardware store but the least you can do is to try to ask someone else at the store to help. I will never return and I am giving a zero star. read more

What you need ? Everything they have here. The owner. Older Asian gentlemen is very nice and can help advise you on anything you need ! Right across from USPS on Taraval Meter parking though. read more

I love this place. All the employees are really efficient and kind. The prices are rights and they are always available to give you an extra help. Super Reccomended! read more

I used to go to middle school with the daughter of the family that owns the store. Great service and super knowledgeable.

Hey, just gotta tell ya, these guys down at the Great Wall Hardware, know what they're doing. Whenever I go in there to get a house hold item, or something for my scooter, even something for my home office, they always have it! And there service is friendly and fast, makes me want to come back when ever I need something of this variety. Their prices are reasonable too. Check them out -- I think you'll find them quite accommodating and fun. Paul Mansfield Sunset guy read more

Great neighborhood hardware store. I've been able to find things/parts here that were not available at the large chain home improvement stores (and the other way around). read more

Asked if i could buy a tool to check if it fits and exchange if not. Got a yes on day 1 and no on day 2. No return on tools ? Even tried exchanging for lower value tool. Do yourself a favor and go to a big box store. I live across the street but will not be doing business here ever. read more

I was sent here by the guys at Duke's Hardware on Noriega when they sold out of respirator masks. What a gem! Very Friendly staff and cool store with lots of character. Lucky to have 2 great hardware stores in the Sunset. read more

If you need your car key copied; GO HERE! There was this old man at the cashier coping the keys for my '08 Yaris, he didn't cut the key well, because it couldn't open the doors, and would only turn on the ignition. When a younger gentleman walked in, he got another key and started coping the original key to the new one. He did it relative fast. When he was done, I went outside and tested it, and it worked! Just like an original key. I just paid about $5.40. That's a steal! read more

Located across the street from the post office. It's amazing how much the little storefront stocks for a neighborhood hardware store. I came in to have duplicate keys made, and was greeted immediately by the guy behind the counter. They also make copies of those fancy car keys. And they've got a great selection of key chains. $1.59 per key but that's the price of convenience. read more

I came here to get extra keys made for when I moved in with my boyfriend, and it was great. The guy who made our keys was super friendly, it only took a couple minutes, and they had a huge selection of decorative duplicate keys to choose from! I only wish I had more excuses to come back to Great Wall! read more

Today, Saturday the 26th of 2020's September, and Great Wall's telephone number has been disconnected...!

It's a great store and the staff are friendly and helpful! For the 7 years I have been living in this neighborhood, I have found everything I need there and never go to the big stores any longer. Support your small local businesses! read more

Don't underestimate Great Wall Hardware - they are loaded with tons of hardware items, and they know their products, how to use them, and can advise you on projects and problems around the house. Pricing is very competitive with the big-box stores, without the parking lot hassles and tons of people everywhere you have to dodge. It's a family shop, and they treat their customers with respect and like a neighbor. Don't take my word for it, walk in there someday and check them out for yourself! read more

It's a pretty small hardware store, but I only came in for mason jars. Of course, I walk right by them thinking I could navigate through a store I've never been in myself. The owner (I'm guessing?) is super nice and helpful. The mason jars were a great price at $1.69 each. I was considering buying from Amazon thinking it was cheaper, but they only sold it in a pack of 12. I'm really glad I came here since it was cheaper as individual jars and I'm supporting a community mom and pop. read more

Mom And pop service here. Good personal service! I needed to fix a slow leak from a outdoor faucet, show the owner I believe, a picture and a short description of my issue, he knew actually the part and even walk me through how to fix it. Came back the next day , with the faucet and he even took the time to install the o ring for me. All that service over a 79 cent o-ring. Try getting that service at a big box store...... read more

I went in to exchange an unopened box of grout I bought yesterday. I just wanted to change color. I am their neighbor I spend hundreds of dollars a year at their store a year, the guy across the street from me works at the store. And I wasn't allowed to exchange the grout for the same product but a different color because I didn't have a receipt. Unbelievable! They lost this customer. You don't treat neighbors like this. Ace hardware on Noriega from now on. read more

What a great place! Whenever I'm faced with random hardware needs, I always head straight to Great Wall. What does this mean? That I have been there twice. Yep. BUT... both times I was treated sooo well and found everything I needed easily. First time... moving into my new apartment (a year and a half ago...). Needed... New paint for the bathroom, nails/screws, drain-o for the shower, and spackel. Came here with a know-it-all hardware guy but the owners were still super friendly and helped us find everything and mixed my tiny little paint can. Second time... My toilet is running... So I open the top to see why and water is shooting straight up in my face. I've been putting off fixing it and instead shutting my bathroom door at night, but then the whole 'wasting water, global warming' crap got to my conscience and I decided to be productive today. I take a good look at my toilet parts before leaving and just decide to get the whole thing cause it's easier that way. The guy is super helpful in picking out what I need and explained in full detail every step I need to take in fixing my toilet. No amount of do it yourself diagrams and googling could have helped me as much as he did. So I definitely recommend this place for anyone who knows what they're doing (cause they have everything) OR all of us who don't know what we're doing. Just ask for help and you'll get it and more. btw- $10 minimum credit card charge. read more

I called to see if they had silicone and when I drive down to purchase the guy wanted me to buy two tubes so I met his arbitrary $10 minimum to use a credit card. I'd love to support a local business but it's lame to force a customer to use cash or buy more than you need. I didn't have cash and the silicone was $6 so he essentially lost business over trying to stick fees on the customer. read more

the epitome of an SF local small business, -has stuff that you need -prices are right -staff is friendly and helpful -whether it is lightbulbs or that special tool or screw that you do not have in your sears tool box, chances are these guys have it. i remember when the kids were building science projects for middles school, this place was a true life saver! probably the best hardware store in the west side of SF. read more

Seeing as it's 2 blocks from my house, how can I complain? Small but compact, they fit a ton of stuff you would never even think about in a small space. Super friendly and nice staff, I think it is all family. They are helpful the minute you walk in the store. (the first time my fiance was there it took him by surprise how on top of it they were). Prices are a little pricier than you'd find at Home Depot, but then again, it's convenient and that is what you're going to get. You don't have to get on the freeway or wait in a long line or deal with parking challenges. Closed on Sundays, and I think there is a minimum of about $10 for ATM usage. You can find most of what you need here for basic small to medium household projects. So great to have it so close. read more

When you need something and are too lazy to go down to Home Depot, this is the place. This is the one and only surviving hardware store in the Sunset district, and they know it considering their prices. read more

Great Wall Hardware - Hardware Stores Near Me - San Francisco, California

This place is great! Every time I come here I just walk in, the friendly person behind the counter asks me what I need. I explain my situation, then , five minutes later I'm out the door with whatever I need to get the job done! This place is not home depot. They won't have everything, but, you can communicate with the employees because they speak english, unlike home depot, and they want to help you find what you're looking for. Not just to get rid of you. Also the past few times they've had a deal where they give you a light bulb if you spend $20. Are they more expensive, maybe. But how many times are you going to buy a hammer in your life. Who cares if it costs $3 more? They are in the sunset, usually there is more then enough parking, and even if there isn't, just double park, it will only take a minute. There is no excuse to go to a big box hardware store. read more

Been here a few more times and can't get over how great it is. I've read the prior reviews and M C. said that this is the only surviving hardware store in the Sunset. But if you Yelp other hardware stores in the Outer Sunset there are a bunch of Ace Hardware and True Value Hardware stores that you can go to if Great Wall doesn't have what you need. And Great Wall isn't overpriced, especially for someone like myself that grew up in East Bay and there are few local hardware stores to appreciate. Plus, whatever you spend on gas/ parking to get to a Home Depot or Lowes, will more than equal out any price discrepancy. And tell me the last time that you went to a big box store and got this level or customer service? So many reasons to love Great Wall :) read more

I went in yesterday to get my keys cut, and it was done very quickly and efficiently, for a very reasyprice! I was in and out with in 5 minutes. Thank you again! read more

I needed some bolts and when I went to pay my debit card was declined, ok, maybe I missed pin, tried again, same. I checked bank balance, all good, went to bank got cash with same card and went back. I place 20 on counter and mentioned that I think their credit card machine was the problem because I had gotten gas just before and got cash just after. I said there was plenty of money in the account and it's strange that their machine declined it. The young clerks response was "if that's what you say". I paused, looked at him and said what the f$&@ did you just say. He then said you can't swear at me like that. I said you just f&$@ing insulted me, I will say whatever I want in response when you say shit like that. He then said leave the store you can't buy anything here if you are going to sweat at me. The bolts were 2.50, I said I'm taking them and there is nothing you can do to stop me because I am leaving a 20 on the counter and you can keep the change. He then said don't ever come back here. Of course I said I wouldn't and also said some choice things to this a$$hat as I left. Basically, if you want to be treated like dirt, this is the place to go. No store employee should ever say something like that to a customer. It has been a very long time since anyone said anything that insinuatingly insulting to me. Edited to add that I had always been treated very well by everyone here before this and have been a regular customer since I moved to the area last year. The owner and other employees have always been polite and helpful, sadly because of this guy I will never return :( read more