Always a pleasure, I needed a spade shovel & a regular broom. Quick in & out , both easy to find in a well lit store. The store is a bit larger inside than how it looks from the outside, lots of parking, covenant location. Overall a well stocked hardware store read more

the staff here are friendly, professional and just quite helpful. i go in often in search of items and they always help with useful information when asked but never push for sales or offer didactic mansplaining....i do wish they would offer more organic/natural options which might better fit the neighborhood gestalt yet the selection offered is well curated for everyday use. read more

The young guys working behind the counter are as friendly as they are professional. My wife needed some keys made, both for the car & home. Not only were the keys made fast they worked perfectly , considering both locks were old I was sure to return. I didn't need to. Nice store, bright lighting, very clean appearance. Everything easy access & accessible. Great selection of products & merchandise, if you can't find something the store clerks seem happy to help. Overall a nice neighborhood hardware store read more

Updating my review from 7 years ago: still great. Helpful service. And I will always remember and be grateful for how helpful these guys were during the pandemic, when they stayed open as a core service provider.! read more

Good stock selection. Well curated. They couldnt be more helpful. Im pleased with their recommendations

This a great hardware store!!! Perfect location and the guys that work here are super friendly and helpful.

Awesome people , great customer service. Shoutout to George and his team. Always willing to help and if they can't help or find the part I'm looking for, they will refer me to someone or somewhere who can. Come check them out, support! read more

This place is the most expensive place, I always got somebody following me around like ima steal something. & They don't accept returns either. One single (normal) light bulb is almost 8 bucks after tax (for reference). Go up the road to the other hardware store who actually accept returns and have good customer service. Don't get robbed by these guys. read more

The store itself is fine, just the workers there were on their phone and I felt like I was bothering them by asking them questions. It was not a welcoming experience. read more

Great people. Great products. Great service. Great advice. During the Winter rainstorms, a window began leaking. Their team recommended a window repair company that was local, great, and that quickly diagnosed and fixed the problem at a low price. They know who is good. They really helped me. Thank you Sunset True Value. read more

I truly wanted this to be the Hardware store I go to in neighborhood. When the wildfires started in California it wasn't so bad, but when the Air Quality Index started to go up and up and up so probably went the price of N95 masks at this store too. I needed 4 masks for my kids, wife, and Mom. He sells me masks from a 10-pk box that is clearly marked "$1.99 each" on the box for $11 each! Way to capitalize on the health of others. Not only is that dishonest but morally wrong. I cannot, will not spend anymore money here. Shame reall 4 masks cost me $50, when it should be $9 as advertised on their box. *update* Someone that appears to be associated reached out to me to explain that they overnighted the masks. Fine... that would explain why it cost so much, but using a sharpie and marking the Box $1.99 is definitely sending the wrong message. Also the same person that reached out to me has 6 reviews of his/her own, which of that 6, 1 was a 5-star review of their own business. Why are you padding your own review. Yelp is for experiences that patrons have. Here's a word of advice, if you want people to come back and give you guys a second chance, don't accuse them of "Ruining a Family Business" in the same sentence. It's not good for business. *update 2* The Associate has now resorted to name calling on a private message. He/She accused me of "ruining a family business", and calling me a Liar and a Tool on 2 separate messages. My negative experience with this store continues even after I've patronized this establishment. It's truly unfortunate. read more

Sunset True Value - Thanks for calling me liar and a tool. I didn't once resort to name calling. - Hardware Stores Near Me - San Francisco, California

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This shop is super convenient to have in the neighborhood. It has most of the basics we need to keep a house running, and the staff are friendly and helpful. We have been shopping there for 15+ years, and have never had an issue. Just approach a staff member and ask for help and you will get help with whatever you need. read more

Extremely overpriced, limited selection, and unprofessional but hey, it's the only place in the area if you need something asap. If you are able to wait or go to a different hardware store instead of here, I recommend you do. Also, call before you go as they like to close early pretty frequently... case in point, this evening their hours on Google and here on Yelp say they close at 7pm but I went by there for an emergency at 6:13pm and it was closed. read more

Sunset True Value has become my go-to for their friendliness, knowledge and exceedingly good customer service. I had been once or twice over the years but started a house renovation this year and find myself there more than once a day at times. In short, the guys that work here are the difference. Sure the big box places have more stock, but I find myself wasting 20 minutes every time I go just looking for the right aisle. At Sunset True Value, I walk in, describe what I need, and George or Eddy will literally walk you straight to it, point out options and answer any questions. I had an issue with a nail gun valve/coupler - not only did they trouble shoot numerous issues with my current setup, but they let me hook it up to my compressor outside on the sidewalk and would not let me leave without knowing that the issue was resolved and I could get straight to work when I got home. These guys care about helping their customers and it shows. It's not just about selling a part or tool. They genuinely have taken an interest in helping me meet my goals. This is a level of service that seems to be rare these days. If you're a contractor who knows HomeDepot like the back of your hand then do your thing, but if you are at all a DIY person and a non-expert, the guidance these guys take their time to share is invaluable. Much thanks George and Eddy, will be seeing you soon I'm sure! read more

Shoutout to John and Eddie for the outstanding service and friendly atmosphere. I always come from sunset and it is always a welcoming environment ! read more

Sunset True Value - Hardware Stores Near Me - San Francisco, California

Sunset True Value is my go-to hardware store. They are locals, have vast knowledge, and are always happy to help. I recently went in for some screws for a new TV I purchased and they helped me in sizing the screws and making sure I left with the proper ones. If you are looking for honest peps and good prices, take a look at this shop. Also, they have a number of Pandemic supplies for anyone who is looking. This includes N-95 masks, gloves, toilet paper, paper towels, and more. read more

The guys at this place are life savers, I was in jam when the pipes under my sink started leaking just before our party was starting. I rushed over here and they were very helpful with assisting me to get the right parts to fix my leak. 5 stars for excellent customer service! read more

This place is excellent! I needed an extra key made quickly for a house sitter since I went out of town at the last minute for work. I went running by the beach and found this place nearby. The man who helped me was nice and made the spare in under 10 minutes. I also got adhesive strips for hanging picture frames to the wall and they work really well without tearing off the wall paint. If I'm ever in the area again and need a quick fix, I will stop by True Value. read more

Sunset True Value - Spare key - Hardware Stores Near Me - San Francisco, California

As a contractor I'll make a point to visit this store for my needs when I'm in the area. The owner is helpful genuinely enthused about providing a great customer experience. It's a throw back to the service I remember in hardware stores as a kid, but with a great selection of tools, materials, and sundries for a contractor on the go like myself. The owner, at 8am, was even able to copy a weatherguard toolbox key for me when no less than 20 other attempts at various box stores and other key copiers had failed or declined to attempt. Thanks guys! read more

The nicest people in the neighborhood. Feels like an old family shop owned by some really good quality people - highly recommend!

I received a children's plastic three wheeler and it was missing a part. I brought in the little trike here and they were so nice! They fixed it for me, making sure it looked nice and was safe, reading different parts and checking in the whole time. Then they gave my little boy a free sucker. In the end, I forgot cash and they said I could pay next time. I felt like I was back in my hometown where people take care of and trust one another. I will probably just go here always from now on. Also, bonus for easy parking! read more

There's always a person by the door who asks what I need and helps me find it. Almost like a personal shopper, or maybe I jus look too young and look like I don't know what I'm doing. Needed some bulbs (specific kinds) I was in n out in 5 mins, needed something to clean the ceiling window with, was also in n out in 5 mins. Very helpful, quick and easy. read more

They have everything you need here. It's a quick experience and you don't have to wait in long lines at big box stores or wait for shipping. They also have a large paint area where they customize any paint color. Their key selection is pretty crazy too. read more

Very helpful staff! I went looking for dry wall screws and they took the time to explain all of the different options available

One thing that grinds my gears are "coupon nazis". Coupons benefit both the retailer and the consumer as the savings the customers receivers encourages them to come in to the business. Furthermore the coupon is usually reimbursed in the form of a rebate. Its one thing for an independent mom and pap store to not allow coupons but when a company chain promotes a coupon and your local store does not accept it/does not participate its kind of annoying. The true value chain had an online coupon for $5 off $25 purchase but when we came to pay, the owner refused to accept the coupon due to "not participating in the promotion" I understand the economy is tough but the wording on the coupon clearly says the full amount will be reimbursed to the retailer by mailing it. I would probably just go to home depot next time instead of supporting the local business after this experience. read more

I don't understand a single negative review here, I read a handful and they are completely lacking of basic common courtesy. This place had the obscure part that is extremely hard to find. George helped me find it , and was ultra kind and knowledgeable. I will not forget this place. Please disregard the negative reviews and trust my judgment, this place will help you find what you need and have the knowledge and experience to point you in the right direction. An asset to the community. This is the best hardware store in my opinion. read more

I had a good experience here the other day which made me glad they are just around the corner. My case might be an isolated one based on other reviews but thought I'd share it in case someone is in a similar situation. Our shower was leaking and after doing so research figured that it was the cartridge. After watching some youtube videos I got my hands dirty and removed the cartridge as opposed to the $500.00 service call the plumbers were charging. Initially I was thinking of going to home depot but I always have a bad experience so I decided to give Sunset True Value a shot since they are just a few blocks away. The moment I walked in the sales guy said " Is that a Delta Cartridge?" he then showed me a replacement cartridge for $50.00. I took the cartridge apart and noticed the seal was broken so I asked if he had that part and luckily they did for $1.99. I reinstalled the cartridge and the leak stopped. So, I would recommend giving them a shot, you might be surprised. read more

This place is crap. Spent $60 on supplies, $17 of which was spent on a Master Painter paint scraper that did not scrape paint. I needed two, but they only had one Zinsser (works great & only $8). Two hours later, went back for more supplies & take back the MP, but the owner just wasted my time & was USELESS, turning it over in his hands, saying, "it says paint scraper on the label." Rather than wasting any further precious moments of my life in or dropping anymore cash at a place that sells tools THAT DO NOT WORK & won't do the right thing, I took our business elsewhere. Went up the street to Creative Paint and dropped another $60. They have tons of Zinssers! CP carried my new stepladder to the car without asking if I needed help. Thanks CP :) Back to the task at hand, which is in day two. Guess which place will see our smiling faces for the remainder of our project. Take a lesson, lesser Ace. read more

Sunset True Value - do not buy the Master Painter. - Hardware Stores Near Me - San Francisco, California

I was getting a key copied in the shop during a fire that was spewing ash and smoke over SF (before pandemic). A gal walked in asking about N95 masks. She asked the difference between the two models on the counter and what the square plastic thing was on the front of one style. The worker straight up lied and said the square thing was an extra filter device and that it would provide better protection. The square thing is an exhale vent. As far as their pricing. Lets just say for the price of 1 at their store, I was able to buy five from that big box orange home store a few days prior to that visit. My key key works fine, price was average. read more

Service here is garbage. Employees don't know much about any of the products they sell. Customeservice at its worst. Daddy's son will soon run this place into the ground. ... and they just price gouged my wife for N95 masks while the air quality index is over . $8 for one. That will tell you what type of people run this place. read more

The staff at STV are very knowledgeable about what they do. They have been in business for many many years and have been in the community helping neighbors along the way with smiles and professionalism. I recommend ALWAYS supporting small businesses over the big box stores because you begin to develop relationships with the store employees and owners. Go visit Sunset True Value for your home improvement needs. They will not disappoint. read more

The doors are open and it's 8 minutes to closing. I step in to see the lights out with what looks like the Owner's son sitting there playing on his phone in the dark. "Power's out?", I ask. "We're closed", he exclaims. After a bit of hesitation seeing that I was still standing there expecting to buy something, he says continues, "We got places to go." I turn to face the clock clearly within his line of sight. "Don't we have a few minutes left?" "What do you need?", he reluctantly snaps. "You want me to turn the lights on?" He says it as if his customer is inconveniencing him by wanting to buy something. I'm thinking in my head how obvious it is at this point that I'm not going to want to head to the back of the store to grab anchors in the dark. "That would be good", I reply. He yells at his brown noser employee to flip the lights back on, but nothing happens. I was more than willing to use my phone to light the way, so I proceeded. "Wait!", he snaps again. I grab the anchors myself that I came in for and pay cash since they make up this credit card minimum policy. After getting me my change, he snaps at me yet again. "You're welcome!" He repeats it no less than 5 times. By the time I get to my car parked just outside, I can still hear his voice trailing off. Am I seriously supposed to thank him for being a jerk? For all that attitude? For that sarcasm? For trying to make me feel like I'm inconveniencing him by expecting him to keep the store open until closing time? read more

Awesome neighborhood store with great customer service! Special thanks to Sam and the owner John for helping with our purchase of a wet/dry vacuum! read more

Went in the other day to find some supplies, i ended up finding toilet paper , n95 mask and some Clorox wipes. just moved to the neighborhood and love sunset true value. i'll be returning for all my needs. read more

Went there today for a couple of strong pipe faucets - and as always with hardware stores picked up a few more items - George (older gentleman) guided me straight to the right section and helped picked out the right size and type - plumbing parts can be complicated sometimes - he was downright helpful and friendly at the same time - little later struck up a chit chat with John (young strapping fellow) which was fun - not sure who the boss is but does not matter - found out they were a father and son team / Even though it was a small transaction they treated me like it was worth 1,000s of Bit Coins - they made my "crisis" much easier to deal with - George brought a large foam piece (that I needed) for free the following day - will go back again to Sunset True Value even though another hardware store (not as friendly) is closer - wish every neighborhood had such a hardware store / read more

Just came in right now for the first time, to a older not so gentle man. I came in just looking for a screw driver for my car plate, he had every right to question what the use for the tool was and for which screw i'm using it for. The way he would react to when i said "i don't know" was so rude like dude chill. he was really trying to belittle my intelligence like if I had a disability. so rude i just told him i'm okay and left. i don't understand why he had to be so rude like damn bro get off your chair and help me find what i'm looking for make your sale and then sit back down. i don't understand why you got to be so aggressive! read more

This shop is apparently in the habit of price gouging for personal protective equipment, such as N95s (Ctrl + F "price gouging" on this page). Went to the store today to pick up a few N95 masks and was charged $9 a piece, and $3.99 for a 2oz bottle of hand sanitizer. Will report to the SF DA for price gouging practices ((628) 652-4311) and will never do business here again, despite the convenience of being in the neighborhood. read more

Just another 1 star to add to the list. Strictly a staff issue. As others have said... Horrible service, oblivious, rude and not helpful in the least. I don't know much about home improvement and expect at least some semblance of help. I could barely get the guy to look at or acknowledge my issue. Raiders game was on - can't mess with that I guess. Seriously, he couldn't be bothered more. Wish I could get paid to sit around, watch the game and lackadaisically point down an aisle. When asked a second time and expressed that I didn't feel he cared - he got a bit hostile. Not great for a local business. Selection is fine there... Just don't expect any sort of help. This is about the 4th time in and it's been the same every time. This time was the last. The place is dead to me. I tried to support local, but when local won't support you, what can you do? read more

Had a terrific experience at Sunset True Value today. They have always been nice to my wife. That's why we shop there. Last night, the smoke detector upstairs in our home went off and woke us up. But there was no smoke (cooking or cigarette) and certainly no fire. I brought the smoke detector to Sunset True Value at lunch. I asked for help opening the the device ... with the intention of replacing the battery. George explained this was self contained unit with a 10 year battery lifespan. I happened to bring the receipt from the purchase three months ago. He suggested the unit might be defective and called the True Value regional office. They told him to replace the defective smoke detector at no charge; they would handle the return credit with him. I walked out with a free replacement and a handshake in less than 10 minutes. Very few places offer this kind of customer service. read more

Very helpful. Went in to get my door locks replaced and keys made. I don't know what people are talking about with bad reviews about them being rude. The new owners went over and beyond to make sure I got what I needed. Thanks Fellas at Sunset True Value read more