This is my go to hardware store in the Richmond. The staff is always friendly and knowledgeable. Very patient in helping me deal with weekend projects. read more

Excellent service, great selection of merchandise and one guy there is very knowledgeable

Came here in the morning and all staff members greeted you like How the old days were. Jazz music in the background. JR is amazing polite and very helpful this place gives me to good ol San Francisco vibes read more

Had to come running to write a review for this ACE when I saw the 3 star overall rating! Located on Clement St, this is my neighborhood hardware store I frequent often. Of course I never know where anything is when I walk in, and every time I receive the best customer service here! I wish I remembered the names of the staff that constantly help me here, but they'll literally walk me to the aisle & even answer "silly" hardware questions like "whats the difference between a plaster wall and a dry wall?" Overall, never had a bad experience here. They are always fully stocked with the items I've come looking for (Spray paint for projects, 100lb picture hangers, windshield wiper fluid, gardening shears, etc) read more

Solid three stars. Good selection of household hardware. I've met both great and not so great employees at this location. Some of the staff were incredibly kind and helpful in helping me pick out some tools and wood. Docked two stars for Deborah (Sunday evening associate) who seems to be not living her best life. Tried to make a return and she acted like me making a return was the GREATEST inconvenience like I was breaking store policy (I wasn't, it was within 14 days and the item was in original condition). read more

Just moved to the city and was amazed at the organization of this hardware store. The inside is clean and bright unlike the traditional hardware stores we know of from our childhood. It wasn't too busy during my visit, so I had more time to ask the nice workers there some product questions. They know what they're talking about! Brilliant store! read more

Sometimes I come into this business and they're very nice but not today. It's just never consistent. And when it's bad it's really nasty. I just dropped 50 bucks with the store and she wouldn't take my coffee cup because she didn't wanna take my garbage as she put it. Thanks, Abby! Get a new attitude. read more

I needed solutions for stopping my elderly tabby from using my 10' potted Fiddle Leaf Fig tree as... ...a new litterbox! This is a new, unwelcome behavior: He's cruising into 19 this fall and is now completely deaf and just a wee bit dotty. I love my cat. I also really like my plant. So, I'm hopeful the non-toxic spray the staff recommended will keep him out of my gorgeous tree. They also sold me the Taliban of drain cleaners so my stopped-up tub will run free. The staff was fantastic and prices are fair. The former CitiKids store has 4 valuable free parking spots out front, a nice perk, though metered parking on Clement isn't that difficult. read more

Sorry to have to post a one star. I truly want to shop local, but the attitude of the manager/ owner is something else. I could go into detail but honestly he is not worth my time. I will just say that from my dealing with him, he seems to have no understanding that a business needs customers to survive. read more

I have been coming to this store for a couple of years now, during the rainy season we had some crazy flooding issues and needed sump pumps and a hose. The staff has helped me out numerous times from finding electrical light switches , super sticky tapes for leaks Usually I just show the stafff a picture of what I need and am guided right away Smart staff They know what they are doing read more

Good selection - 1 star Clean and well lit - 1 Star Employees are craptasticly unhelpful, truculent, sullen, and far to busy shooting the shit and joking around with their fellow employees to help you find anything. I live in the neighborhood and am in on a weekly basis, this is unfortunately the experience with the employees every flipping time. Management on the floor does not care. Third star is for the one employee that is actually willing to help you find that screw or washer or hose, etc. If you are owners - Please up your game or sell business to someone who gives a shit. read more

Came here at 553 PM, they are supposed to close at 6 pm . They stated they aren't letting anyone in, when I rushed to get here. When I asked for a manager, they denied a manager, and denied providing me with their name and the managers name. In fact, they told me to move from in front of the property and tried to "shoo me away." It was a short guy with a pony tail, then he proceeded to flip me off, so I took his picture. He needs to be fired, and so should his four co-workers that were standing around and laughing, tall mixed guy with curly hair, and a short Asian guy, read more

Standard Plumbing-ACE Hardware - The guy flipping me off. He needs to be fired - Hardware Stores Near Me - San Francisco, California

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If you would like your day ruined have an encounter with the manager at this location. The whole story is long but short version was that I was rung up and overcharged by an inept cashier. The manager decided to assist and told me I was only "interested in the money" and offered to refund me from his pocket and threw, yes threw a five dollar bill from his pocket, across the counter and told me I was holding up the line! The man was frightening! I will shop elsewhere. read more

Very rude. Super unprofessional. Will not go back. I stopped by to grab one thing quickly and was followed and told that I couldn't buy anything. I was welcomed in and then rushed out a few minutes to closing. Not necessary. read more

Rude service people! Not helpful and laughed when I needed help. There is a much nicer one on California street just a few blocks down.

Horrendous customer service. I had an experience with a manager here that could only be described as hostile and completely unprofessional. Read the other negative reviews. read more

I needed some batteries for the remote control to my car. When I walked in, it took only seconds for one of the clerks to ask if I needed help. He opened up the remote and asked the other clerk to ring me up. It took the clerk just 2 minutes to replace the batteries! Thank you! Great service!! read more

My expression is crap and useless, the line up is decent. It is my own stupidity for buying lite bulbs from Ace, I don't recommended it at all I bought 2 Feit lite bulbs the temperatures is way off. I also bought CRC contact cleaner and a screw driver set price is decent. I went online and to 1001bulbs.com it is way better. Time wasted 30 mins Fuel wasted= 5 usd Money wasted= 10 usd/ I got 2 litebulbs for 11.00 not so bad, the employees are not intelligent at all sort of dim witted. My bulbs was suppose to be Flourescent cool, the Lumens is suppose to be around 1600-1800 anyways use online unless u wanna be the person who cannot get correct shut eye because of the stupid lite bulbs. Note to me: Call a professional and try online A ass is Ass and u get ur dumbasses at Ace. read more

I used to go to another hardware store, but Ace on Clement has everything you could want in the way of hardware. My favorite guy there is named Ian, a no B.S man who knows all the ins and outs of the business. He also is a creative thinker, who can suggest different ways to solve your problem. If he doesn't know the answer, he says so, and maybe suggest a different store to find the answer you're looking for. Luckily for me, the store is located not far from where I live. Another plus is Clement st itself; tons of restaurants with Pizza places cheek by jowl to Burmese, Chinese, you name it, Clement St's got it. Ace is the place, and Ian's the man. Jerry Gray read more

Don't go here for paint. Twice now, the guy with the long dreads working in the paint section gave me the wrong finish. The most recent, he was 100% insistent that for bathrooms you use semi-gloss or gloss. Now the paint in my bathroom is peeling just 4 days later after applying. When I asked him why he so adamantly recommended a glossy finish for bathrooms, his curt response was "that's what you use for bathrooms and I have been painting for years." He basically wouldn't let me get anything other than the gloss. I could tell he didn't want to help me. I had to ask him to see the final result of the paint after it was mixed. I felt talked down to and found him pretty rude. I'll go to the Sherwin Williams on Geary for my future paint needs. The folks working in the other departments have been very helpful and nice. read more

JR the manager here is awesome. Super knowledgeable and helpful. Great selection of items and efficient use of space means this place definitely punches above its weight. read more

This ACE Hardware has the BEST SERVICE EVER! Major shoutout to Derek for helping me with everything!! Could not be more thankful to have him, and this spot, in my neighborhood. read more

Went in today to find some items and when I asked Malcolm at the front checkout where they were he couldn't have been less engaged and less friendly. When I came back to say I couldn't find the item he was clearly annoyed ... it turned out the item I wanted was at the top of the 12' shelves: there was no way I could have seen it! The young man who helped me couldn't have been nicer!! Malcolm is always at the check out so I can't advise you to avoid him-- at least everyone else in the store is friendly and helpful. Thanks for nothing, Malcolm.... read more

I was referred to this store from its sister branch on Geary to get a car key remade and chip programming. They unfortunately didn't have my key in stock and told me to go Lock World instead. FYI: the Ace Hardware branch in Pacifica didn't have my key in stock either, but unlike the branch on Clement, they were kind enough to ORDER my key and contact me once it arrives. Perhaps, certain ACE Hardware stores should follow the Pacifica store's way of properly conducting great customer service rather than deferring business to other entities. read more

Most times that I've shopped here before, the staff have been helpful. I'm sad to say that the service and attitude of the employees have gone waaaay downhill. Tonight a male salesperson actually had the gall to laugh at me when I asked a question, treating me as if I were stupid. I guess that's my fault for shopping while female at a hardware store and daring to ask a question about a product. Gross, sexist, and condescending behavior=unacceptable and, for crying out loud, it's 2023. The Asian gentleman up front is always super friendly and helpful and I'm sorry to say that his coworkers (employees?) are the exact opposite and detract from his professionalism. I won't be coming back. read more

Most certainly the worst customer service I have ever encountered in my entire life. An employee named Ian was yelling at me, other customers, swore at me, just a total wanker. I won't ever go there again. AVOID this store. Progress Hardware on Irving and Cole Valley Hardware are better options and they treat people decently. And looking at all of the other 1 star reviews I know I am not alone. Jordan C., if you are still managing the store, don't bother with the I'm Sorry response. Its a pattern. read more

I called them at 6:30 to hold an item for me and told them I'd be there before they close at 7. They said they would hold the item for me until close behind the register. I needed this item for a work project due the next day, so I showed up at 6:50 ready to grab my held item and the stores front gate was down and the store was completely closed at least 10 minutes early. read more

I was out on a cleaning job recently and needed a few tools to do the job right. The homeowner suggested this Ace Hardware store. I was pleased with the personal help I was given. One of the store clerks brought to each item I needed saving me the time to search through the store. Great job! read more

Standard Plumbing-ACE Hardware - Cleaning a chandelier... these help :) - Hardware Stores Near Me - San Francisco, California

I have been going to this particular Ace Hardware since before it moved to its current location, so it has been many years. I've always had a very pleasant shopping experience finding what I needed because the store is staffed with helpful personnel who walk the aisles in their red vests...until today. I went in to make two purchases, one of which were some nuts and bolts to fix a shower door. I was directed by one of the long-time employees to the location of what I needed, but when I asked for further assistance, he literally said to me, "This is self-service. They pay me too much to deal with screws - $45 an hour." REALLY??? How arrogant can you be?? This was about the rudest service I've ever received from a staff member at ANY store I have ever patronized. I work in retail myself, and have never encountered anyone this rude or condescending. And this coming from an employee who has been with the store for many years! "Ace is the place with the helpful hardware folks" - my a**! "It takes 20 years to build a reputation and 5 minutes to ruin it." Well, Ace Hardware, you've lost a long-time customer in a matter of seconds! read more

The manager/owner JR of this ACE Hardware is very condescending. When I've asked him for help he often is argumentative. I thought maybe last time maybe he was having a bad day. But, it has happened other times. He doesn't take a minute to show you where an item you're looking for might be. Instead he asked, "Do you have a photo of what you're looking for? Most people bring a photo!" This is not the answer a customer is looking for. I then asked another salesperson and he gave me some direction. Another time I was looking for paint. I asked for the "warm" greys. JR said, "what you might think is warm , I might not." Again, not exactly a helpful answer. The other ACE on California Street is much more customer friendly and alway helpful. read more

Abraham at Ace hardware was terrific.. he did not talk down to me as a woman shopping in a hardware store can sometimes experience he was funny and direct and very helpful Thanks to Abraham Susan read more

An awful store! I would give 0 stars if it is possible! I bought a bog of soil from here yesterday morning. I was thankful for the staff there who carried the soil bag into my truck, I noticed there was some tape on the bag, but I didn't think about anything negative about it ----should I? I should! After I got home, I saw some soil in my truck when I replace the soil bag, I was wondering why the soil was out of the bag, but I did not check---- who would think that the store would sell an open bag of soil to the customer?! In the afternoon, I started planting my morning glories, and I removed the tape. What?! There was a big cut that was more than a half of the width of the bag! The soil I bought was opened and have been used! They just recovered it with tape, and sold it with full price to me!!! I was so surprised! This doesn't make sense! I called them many times, but nobody answered me. I left message to them, I emailed them... no one contacts me till right now. This is a awful experience from the store. I'm not sure if they would work this this problem. What is my next step, if they don't do anything with it? Tell me, please! read more

I was greeted right away and asked if I needed help. I was looking for a screw that I needed to fix my baby's high chair, but I didn't know exactly what type or size. The guy who helped me (Caesar) took the time to help me look up the manual, figure out that I needed a bolt, and determine which one was most likely the one I needed. He also did so without being condescending. When I got home, they were exactly the bolts I needed and I was able to fix the chair. I was super happy with my experience. read more

Terrible customer service on numerous occasions.....Finally learned my lesson and will not be back!

Two stars because it's close and I have always found what I need. Minus three because of customer service. Last time I was at the shop, I went to pick up some lightbulbs and something I had ordered online. It wasn't until I told the cashier that I was there to pick up something I ordered online did I realize it was the wrong Ace (my order was at the Five and Dime shop on California), but that wasn't what the cashier told me. No, he did t say a word to me. Instead, he looked past me and told his co-worker in a rather condescending tone "He's here to pick up something he ordered online." That's when the other employee told me that they don't have a pick-up option available and that the store and that my order was likely at the Five and Dime Ace (it was), but the whole interaction felt condescending and rude. I still had other items IN MY HANDS that I was purchasing. I'm sure the two Ace locations get confused a lot, but that does not make it okay to speak to customers in such a condescending way. Since then, I have stopped shopping at the Clement location. I refuse to go back to that Ace when the Five and Dime location is just as close and it is much larger (and the staff is friendlier). read more

I really like the items and inventory that this store offers. Most of the employees here are helpful and customer service is big factor. Had a really bad experience with an employee, Tara who is a cashier. She had a self-entitled attitude about herself as if she was the store owner. When I was checking out, I asked her what is the store's return policy on items. She looked at me as if I was transparent and didn't respond. After the transaction she half-heartedly stuck her arm out with the receipt and did not even say thank you. Her presence and attitude was "Get TF outta here and don't come back!". I really do like this store, just Tara the Cashier is a horrible person to deal with. +2 stars: great neighborhood store, friendly employees, plenty of inventory. -3 stars: self-entitled cashier, Tara. read more

Wow! Management berated a cashier today (7/26/2019) for guiding me on the use of one or more store coupons I'd received in the mail. The manager actually interrupted our convo, and then returned to express more dissatisfaction with the cashier after I had moved on from the counter. UNPROFESSIONAL...and completely uncalled for. Morale must be at rock bottom for employees willing to work there. read more

My go to hardware store for most needs. The employees are super helpful and they try best to solve your needs.

Worst service ever!!!! I wanted to purchase a lock for the front door and wanted to check the lock out to make sure it has the functions I wanted. The sales person said he couldn't open it to check and did not know if it would work as I wanted. I as for the manager or someone who could make the decisions and he said the manager was out to lunch and there was no one else. I spoke to a person behind the register and got the same story. I told told them that it's no way to do business especially when I'm about to spend over $100 in their business. I would not recommend doing any business with this store. Wish I could register minus in the ratings. It would be a minus 10 It's a shame for the bad service. I went elsewhere and had great service from knowledgeable salesman and spent $200 plus on a nice lock!! read more

Terrible customer service. went in today to look for things on the advertisement, like the fatmax tape, and sawhorses. asian lady probably the owner or something who never got off the phone says we dont' have them, and I guess they won't get them. useless place to do anything. never going back there again. read more