I see they have great reviews online and based on that we called them to help with our garage door remote that was not working and a bathroom door handle- they are nice and friendly, but gave me very expensive quote, I paid them $200 but ended up just ordering the remote for $20 on amazon and installing myself as they gave a follow up quote of another $150. So something I got done in $20 was $350 from them. Also they said they will call me to fix the bathroom door lock which was not an emergency, it has been three months no call back to me. The person who picks phone when you call back said to call them back at 9 am or 5 pm when Mr Vern is there, why cannot he tell Mr Vern to call me back? Poor service and would not use again and would not recommend. read more

What a great business this is, people are courteous, friendly and very helpful! Kind of a refreshingly old fashioned place!

I had a lock that I did not keys for. Called him and he said bring the keys for us. It was my first time to open up a lock, and it was easier than I thought. His shop is busy, but as soon as it was my turn, he quickly built a key for me. I will def go there if I have any lock problems read more

Great service and great price...! Helped me replace key for my car in about 15 minutes. Thanks!!

We have an old door, with an original lock. The locksmith was able to fix the old lock and get it working like new. He also took time to explain different ways to use the lock, and what is the safest way to use the lock. Great, easy and efficient service! read more

Very nice and welcoming guys. Offered a great price and recommended a solid solution.

Vern's Millbrae Lock, I been coming here for over 20 years. I used him for my commercial and residential needs. It's never been a hassle. It's always been honest and friendly experience, with fair pricing. When you think of Millbrae Lock think about commercial and residential safes as well. Need a locksmith at SFO! This is the place you need to call. If you like trains did you know you can catch Vern on his volunteer Saturday's from 10-2pm at the Millbrea Train Museum! read more

I needed to make 20 copies of a key and called around. Millbrae Lock said they could get it done in just 5 minutes for all 20, which was incredibly efficient! I know if I had gone to Home Depot or Lowe's, it would've taken much longer with their self-service machines. That said, it was a bit pricier compared to the self-serve options, but I feel like I paid for the convenience and time saved. The owner was friendly and helpful. Overall, I'm really glad I came here--it saved me a lot of time for this bulk order of keys! read more

I needed an odd size key. I foolishly went to Home Depot and Osh first. OSH actually cut the key for me but it didn't work. I went to Millbrae lock and they had the key on stock. Worked fine. Next time i needed another key, I didn't even bother with anyone else. read more

They initially tried to walk us through fixing our door lock over the phone. Then they nicely offered to help us out if we brought the part in. My husband went in and they helped him. He came back and tried to install it but something else went wrong. We called and a service person came with in the hour. Very nice guy. read more

The guy that works here is racist and hostile. Went in because my key broke in my engine, I waited in line and finally came up to the front desk. When me and my boyfriend let him know what was going on and asked if we could borrow pliers/tools, he insisted he had the tools but we don't know how to use them and he can't leave the store. I thought he was joking but he was aggressive and hostile. My boyfriend assured him we knew how to use the tools and he continued to engage in a way that made me feel unsafe. It's difficult to think that in this day and age and community we would experience blatant racism, but his behavior cannot be explained in any other way. Asked if he could make keys and he said no. read more

Had a problem with a stuck door key. I brought the lock cylinder with the stuck key to the gentleman at the counter. He looked at it, and aligned the stuck key with the cylinder and pull it out effortlessly. He then lubricated the cylinder with a special and costly lubricant. I was so pleasantly pleased, and ask him how much I owe him. He scooted me out the door with no charge. Can't ask for better and generous service. I owe him this excellent review and my future patronage. Thanks a lot! read more

If you needs re-key, locks services, you must go there to save you time because they offer high quality services and being there for many decades read more

The team and owner at Millbrae lock are super responsive and I hire them every couple of years for maintenance on my locks and whenever there's an urgent issue. Prices are reasonable and service is great! read more

Prompt response. Great service. Very friendly and helpful. Highly recommended small business in Millbrae.

I have going to Millbrae Lock for many, many years. They are extremely knowledgeable and can help with your locksmith needs.

Needed a copy of a key for my safe deposit box. Banks no longer do it for you. My was an old key so it was hard to find a lock smith that had proper key to make the copy. That good I went to Millbrae Lock, they have a lot of different keys and more. After I had a copy made took it too the bank to make sure it would work. It was able open the safe deposit box, but wasn't able to close it. Took it back to Millbrae Lock and they apologized and made some adjustments. Gave the copy another test and still didn't work. Millbrae Lock decided to make a new copy. Took new copy to bank to test and it works perfect. I expected an additional charge for all the time Millbrae Lock spent on it, but no additional charge. Thank you Millbrae Lock you are the best! read more

Lock not working. Old Schlage. Called to see if they could come out and they advised I bring the lock in. It would be less expensive that only if I was comfortable bringing it in. Got at their shop. Had to wait five minutes or so. He took a look, took it apart and relaxed the springs and pins. That took ten minutes. Out in fifteen. Outstanding service. Have been going there for 20+ years and the service is just great! Thanks. read more

Contacted them to rekey a lock. Staff was friendly and informative. Only thing I thought was weird is that I had an appointment set with them between 4 -5 PM. At 4:45 I missed their call and they left me a voicemail saying to call back ASAP to confirm my appointment, otherwise they weren't coming. Other than that, it was a great experience. read more

Made multiple copies of a simple apartment door key at other places and none worked until I came here. Perfect copy made, quickly and cheap. Thank you so much for a great neighborhood service! read more

I needed my locks rekeyed. I called for a quote and made an appointment. The locksmith gave a courtesy call before he arrived. He was polite and got the job done in 15 mins. He was so professional and wouldn't even take a tip. I will be going here for all my future locksmith needs. read more

I first called San Mateo Locksmiths to install several keypads at my home. It seemed too much work for them and they never followed up. I then called Millbrae Lock. They were great. They knew all the right questions to ask and ordered the necessary locks. I needed some interior, exterior, and gate locks. I am pretty sure it was Claudio who came to my home and did the installation. He was AMAZING! He was very knowledgeable and helped me to understand how to operate the new locks before completing the job. read more

I had Honda Odyssey 2012 key fob cut. Very friendly helpful professional. No waiting key cut pretty quick. read more

Millbrae Lock - Honda Odyssey 2012 key fob cut. Highly recommend. Very friendly helpful professional. - Keys & Locksmiths Near Me - Millbrae, California

Couldn't copy a key from any machine at Lowe's or Home Depot but came here and got one made in less than ten minutes. Definitely will be back for any other copies. read more

A big THANK YOU to Claudio for his help in identifying what was wrong with two privacy locks that another company installed. Not only did he pinpoint the issue, but identified another issue as well. Turns out there is something wrong with the locks themselves (not the installation). He gave me the info I need to return the locks. read more

I called Millbrae Lock at the suggestion of a contractor to fix my front door handle & lock. The Owner was incredibly rude and hung up the phone on me for no reason!! I told him I needed work on my front door lock assembly, and sight unseen, he kept telling me that parts are impossible to get if it is from Europe, and wouldn't listen to my attempts to tell him that I don't need any keys but need to have the door handle repaired which came off. I also told him that he needs to looks at it to decide if he can fix it or not. To clarify, I told him that I don't want any keys, but need someone here, 3 miles away to fix it. When he hung up the phone on me, retorted that he didn't have time to argue since he was very busy, while I was trying to explain to him that I don't need a key. Bottomline, I believe he is a misogynist and if I were a man's voice on the phone, he would have listened to him, and arrange an appointment to actually look at the handle to decide if he could fix it or not. read more

There are a great bunch of people working here. They're really friendly and attentive. I came in for a key to a slot machine. Little did I know that the key was pretty rare, but these guys had it! I gave him the key, walk to the bank and I was done pretty damn quick. Thanks guys I appreciate your help. read more

Vern, the owner is such a stand up guy. The staff is also very friendly. I was able to get an appointment for our doors to be re-keyed within a few days and Vern was on time and extremely professional. Our front door was a little sticky to begin with but it was rekeying made it a little worse. I stopped by the shop and Vern came out shortly after and helped fix the issue (including any pre-existing ones).. my husband was so impressed he kept saying "it's smooth like butter!" all day and our guests have commented. Thank you Vern and team. I love supporting local businesses and this one is a no brainer. read more

I called at 1 and they were there by 2:30. Rekeyed 4 locks and by coincidence my management office uses them too! Double bingo:). Adam came in, was professional, replaced all the necessary locks to make sure it was up to code with our property managers. He gave me an extra free key just for using yelp. Double awesome. How can I not yelp about this experience? Thanks Adam!!!! My next referral or need goes to you. read more

Frank's was much less money to rekey our locks. He came over in his van within a few hours of calling.

Millbrae Lock is my go to locksmith for over 40 years and Millbrae they are the best. I have created my indoor blocks to the handle type and my front door locked the handle type also the beautiful. read more

Came here after getting a Key code from dealership with a special order key from Japan. Doug was super helpful he shaved my key and even though it did not initially work he took extra time to trouble shoot the situation and at the end got my key to work perfectly. I been in customer service my entire work career from Starbucks to Nike and now I manage a membership based business that requires highest quality of customer service. Millbrae Lock would get 6 stars from me if Yelped allowed me to. Would recommend this place to anyone in the area looking for a great locksmith. #SupportLocal read more

Millbrae Lock - Car key in ignition - Keys & Locksmiths Near Me - Millbrae, California

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Easy to make an appointment, describe my problem and get my lock fixed and replaced in a couple of hours.

Super responsive, high quality of work, tenants happy. A bit pricey but not overly so for locksmiths; I've paid more for less. Definitely will trust them again with our house locks. read more

Vern came out on short notice to help us get into the house after we got locked out. He was very professional and efficient and really saved the day. Many thanks, Vern! read more

Change your store hours online. Online it states everyday open until 5pm. Well it's not. Wasted my time. Change your hours. Really really really annoyed right now. I have picture and locked door that shows it's closed on the weekends. read more

Millbrae Lock - Keys & Locksmiths Near Me - Millbrae, California

Arrived here 9:35 am and out at 9:40 for duplication of 2 keys. Awesome! Wrote this right in front now 9:42 say what!!

Get your keys made here (way more reliable key copies than Osh or Ace). Consistent, reliable service for our agency throughout the years; Excellent customer service. They also sell lock-boxes, key wallets, key chains, etc. A great local neighborhood shop. The kind of place that makes you feel all warm and fuzzy supporting local small businesses. These guys really know what they're doing. You'll leave trying to figure out an excuse to support them again. read more

3.5 stars. I came here to make 2 copies of all the keys for our new place. Service was fast, though not particularly friendly. A couple of other (regular?) customers were there, and the staff kept chatting with them, even while taking my order/request, which I kinda didn't like. It actually took quite awhile, too--15 minutes for 8 keys? Hmm... Also, it's expensive--over $2 per key (even private, non-chain places in Berkeley and the Sunset don't charge more than $1.50, in my experience). The keys all worked, though, and the guy had sorted the copies and put each set of copies on a separate little keyring with the original, which was a very nice touch. I'd probably come back here, though I wouldn't stick around and wait. read more

My BFF had a broken apartment lock emergency with herself outside the apt and her 14-month old toddler (& my goddaughter) inside. Rescued by Milbrae Lock and unnoticed by the napping girlie, everything worked out but for the brush with panic. Cost? 0$ --because they have no-charge policy for such calls when a little one is locked indoors. I deal with emergency planning for a living and I commend this policy and this company for having a heart and being good neighbors/community members. Call them! read more