My neighbor recommended Millbrae Lock after two other companies flaked on me and I'm so glad they came to rekey my lock. Adam is professional, polite and did a great job. There was a minor delay and Vern came to the rescue however patience is great especially when it comes to the security of your pad. For those who live in the Shelter Creek community don't look for a fake locksmith....Millbrae Lock is a true business, very knowledgeable and resonable in price. Highly recommend this local business.....thank you Adam and Vern!!! read more

my go to place for duplicating keys and lock issues always the right fit and even for car keys and paraphernalia they have a broad selection always fits and works the first time go to guy is filipino and he has been there for decades since we started going thete read more

These Guys Are Great! Yeah, they are a bit more expensive then going to a Home Depot or a Longs Drugs to get a key made, but their service is EXCELLENT. I found these guys because Home Depot couldn't copy a certain mailbox key for me and these guys could. Plenty of street parking. And what I like about this place that it is close to a Peet's Coffee and other cool businesses so you can just park and walk around and get your errands done. read more

I used Millbrae Lock to make a house call and for changing locks after making an court-ordered eviction of an occupant in a South San Francisco property. They serve the greater peninsular area. I forgot the gentleman's name, but he was very helpful and patient. He is familiar with eviction processes and even knows the sheriffs who came. He charges extra for a longer wait, and advised me of what locks needs changing and which ones doesn't. I find that their fee is very fair for service provided. Will definitely use them again if need be. Yes, mention the Yelp reference! They do honor the discount for service calls. read more

Thank you Millbrae Lock!!! This past weekend my wife accidentally locked herself out of our house while I was away. I called all around town trying to find a trustworthy locksmith (trust me you need the best in this profession). I had heard this horror story on NPR awhile back (http://www.npr.org/2011/07/20/138480822/when-you-call-a-locksmith-will-a-con-man-answer) about fake locksmiths conning people out of money. I called around town trying to find a locksmith; knowing a little bit about picking I asked a few basic questions to the other companies (none of which I really felt comfortable with), not to mention they said it would be HOURS before they could be there. I finally came across Millbrae Lock who could be there within 10 minutes and seemed very knowledgeable. So I agreed to let them come rescue my wife for a reasonable fee (it was a holiday so the charge was a bit more than usual). My wife called me within 5 minutes to let me know they arrived, and she kept me up to date with his progress. Within a few minutes he had successfully picked the lock with no damage to the lock or door. The gentleman (sorry forgot his name) who came out was extremely knowledgeable, friendly, and talented (my wife had nothing but great things to say about him). Not only did they pick the lock and let my wife in, they made us a spare key at no additional cost! If you need a professional, courteous lock smith that you can trust, call these guys! Skip calling everyone else - go straight to the best!!!! read more

My go to place when I have a lock problem. Vern, Doug, Rollie, and the boys are all friendly and knowledgeable in their craft.

I've had several keys made at Millbrae lock, including a few difficult ones that I wouldn't have trusted with less reputable, experienced establishments. Customer service is usually pretty good, though not overly friendly. Only reason that I don't give them more stars is that I purchased a key ring that turned out to be cheap and broke down after about a month. I took the key ring back with a key I had made. Though I did not ask for a refund, I would have expected them to be a little more sympathetic, perhaps offering me a little discount. But, nothing. Not even "sorry about that" read more

We had to use them for a lockout service. They were prompt and courteous. Great local shop to work with. Professional and patient staff. Adam was a great add to the shop. read more

These guys deserve your business, you will definitely be very happy! I had a bit of a unique situation where I was victim to the various scammers out there who use 1 key to make multiple locks. The guy came out, took 3 hours, kept a copy of my keys and had me make a check out to himself for $700, and in an effort to get a shifty guy out of my house with little kids at 10 pm at night I paid it but followed up the next day on the situation. There is much more to this story ... but this is about Millbrae Lock. I spoke to Doug here, explained to him my concern that I was victim of a scam and wanted to see if he could help me out asap. About an hour later I had a technician at my house who's name escapes me at the point of this review but one I will follow up on. This guy could not be any nicer!It took him 1 hour where the idiot the night before took 3 hours. The locks work fine, he was very professional and gave me some suggestions free of charge. Not only do they deserve your business, I also guarantee you deserve to be serviced by them.THEY ARE THAT GOOD!And most importantly - remember - make sure that your locksmith shows you their contractors license before entering your home. Good luck! read more

I give millbrae lock (particularly Adam) five stars for the overall service that was provided to me in such an urgent time. I had an emergency situation over Labor Day weekend that required my locks to be changed. I spent three hours trying to do it on my own but because of a "warped" door I was unsuccessful. I called Millbrae lock, explained my situation and within 30 mins Adam showed up at my door. Told him I was willing to pay whatever it took to get this taken care of and he worked quick and kept it within my small budget. Thank you so much! -Elisa (San Bruno) read more

Problem was easy....broken key in car door. After exhausting my options in trying this myself, I knew exactly where to go. For the service, for the experience and for the win. The cost was nothing short of appropriate. I am a satisfied customer. read more

I went to my in-law's house to try and lubricate a stiff deadbolt lock, only to find that I could not get it to work freely. So, I removed it from the door and brought it to Millbrae Lock to see if I could buy just the portion that was stiff. I did not need a whole new lock. Adam took it to his workbench and came back one minute later with it fixed. I could not believe it so I asked him how he did it and he explained the procedure to me. Not only that, but he told me what to look out for when reinstalling it in the door. I offered to pay him, but he refused to accept any money. My wife had a good experience with Millbrae Lock earlier this year. Any time I need anything related to locks, I know where I am going. read more

Love family owned businesses like Millbrae Locksmith. I needed a new Schlage electronic deadbolt rekeyed to my existing key. I called 3 different locations and they were the best priced. Very friendly staff. They knew what they were doing. Took them less than 5 minutes. Couldn't have been happier with my experience. Thank you Millbrae Locksmith! read more

Claudio showed up quickly for a house lockout. Got us in within five minutes, and cut a copy of a spare key on the spot. Professional all the way. read more

If you need a key made this should be your first stop. We needed an extra key made for a door lock from the early 1950's. Ilco brand key 1001EB. Kiosk at Millbrae Safeway couldn't make the the key. Ace Hardware in Pacifica could not make the key. It is a special order key for them. Millbrae Lock has a virtual library of old style keys and all the new style too. Save yourself several trips and go to Millbrae Lock first to get what you need onsite. read more

Was locked out of my office because the battery died on the door lock. John was very quick to respond. Used a few different options to get the door finally open. Had to drill through the door, patched it up, changed the battery. Looks like nothing ever happened. Great job! Thank you! read more

Great great company!!! I was locked out of a section of the house and they were over with 15 minutes to let me in and made me keys on the spot. I would highly recommend them to my friends and family!! read more

Great service ! Left a message and less than 5 minutes Vern called back. He gave me a quote and a ETA, first he showed up earlier than said time and gave the yelp discount highly recommended for a emergency service, might I add it was a Sunday! Great job Vern, although he was wonderful I do hope not to use them again as I was locked out lol. 2 thumbs up!!!!! read more

Very happy with their service. Needed to get the locks re-keyed and called in the morning to see if they could do same day service. Locksmith came that afternoon and finished the job in literally 20 minutes. Very polite and courteous. Accepts credit card on the spot. Rates were better than other places that we called. Highly recommend. read more

First time use was good but messed up 2nd. Very flakey & who wants to waste time waiting for no-shows?

This place has excellent customer service!! I needed a copy of the key to my house and I happened to call in outside of normal business hours. Since I live close, they were willing to wait for me to come in. I was in and out very fast and was very impressed with how friendly the gentleman was! You can tell that he truly cares about his customers. read more

My friend was locked out of her home last weekend. Millbrae lock came and unlocked the door for her in under 3 minutes. I will tell all my friends to use this service. read more

I needed some keys copied, they got it done. Quick, fast, and reasonable price.

I have the pleasure of being serviced by John and he was very incredible. Right from the moment he walks in I knew he's "different". I can see the passion he has in helping his customer solving issues with locks. I have an older lock in my condo that most locksmith cannot handle, but Kohn came in and solved the matter with ease. I really appreciate John's professionalism and highly recommend Millbrae Locks. Oh and also price is super reasonable! read more

Highly recommended! The lock in my doorknob broke and I was locked out of my apartment at 8:30 PM. My 14 month old daughter was inside sleeping. I told them on the phone that my baby was inside and the guy arrived in about 15 minutes. My doorknob is old and it took about half an hour for him to get my door open. The whole time, he kept me updated and talked with me just enough to keep me from panicking. When he was finished and I asked how much it cost he told me, "We don't charge when there is a child in the house." Wow! He was great, got me back in with my baby, and did it as a courtesy. I will definitely bring any business I can to Millbrae Lock. read more

I normally rate Millbrae Lock 5* but my recent experience was rated 1* instead. Vern and his staff were always professional, courteous and do good work. I visited the store yesterday and was served by "Doug", a new guy. "Doug" was very rude, quick to anger and yelled at me for asking a question. Today, I told Vern this bad experience. I told Vern his worker "Doug" is in the wrong job - locksmith is in the service and retail business. I will continue to use Millbrae Lock but will make sure they don't send "Doug" to my place. When you call Millbrae Lock for locksmith service, make sure they don't send you this rude man. When you visit the store, avoid this rude man. read more

I was locked out of my room at 9pm. I was about the knock down the door when I thought to look for a locksmith that was open. 15 minutes later Millbrae lock is at my door. 5 minutes later, my room was open (and I was down $135). Expensive, but what else do you expect from a late night service like this. Great customer service too! read more

Our old house locks hardly worked. Millbrae Lock and Claudio responded quickly and courteously to replace the mechanism. Thank you!

Great and speedy service. Everything I needed and more!

Got in my car this morning and realized I had left my keys in the house! And all windows and doors were locked up tight and secure. After a quick search found Millbrae Locke at 7am. Amazingly someone answered and he told me he would be over shortly. Within the hour I was back in my house and on my way to work. And even though it was an early call, the nice gentleman charged me the normal hour price! Excellent service! read more

Highly recommended for all of your key needs. I came in with a few blanks for my motorcycle to get copies made. They did not charge more (as many other shops i had tried) for bringing in my own blanks. It turned out my blanks were not correct (too short). They were able to find the correct blanks and get them cut. Since I didnt have my bike with me, they said if it did not work, bring them back and they would replace. It is a bit out of the way for me but it is my new spot to get all of my key needs taken care of. read more

John from Millbrae Lock installed latch guards at our building and outside of doing a great job, showing up on time and being friendly he also was the lowest quote out of the three locksmiths I contacted for the job. read more

Asked them to install a front door handle set and they gave me a bid. Vern (the owner) came out and raised the cost by $100. Didn't give a good reason, just said "that's what it cost". I felt the business, and certainly the owner, should have honored their estimate. Cost $433 to install a lockset that cost about half of that. Too much. read more

I received good service. The man guaranteed the key he made me. Said if it didn't work to bring it back and if on the third try it still didn't work they would come out and make me a key, no charge. Luckily the key worked perfectly the first time. I will definitely come back for my future needs. read more

We had some very old original locks from our house that didn't work and we didn't have keys for. They cleaned them up and got them working and helped us find keys. They're beautiful old door plates and we're really happy to be able to use them again. read more

Called around my area and found that most locksmiths are working mobile only now. I had tried numerous large hardware stores ( Lowes, Ace, Home Depot and Orchard )only to be told that, they could not make the key I had for one reason or another. I found Millbrae Lock via Yelp and called after hours. I spoke with the employee that was on after hours on-call and since it was for a car key, he suggested that I come by the shop and bring the vehicle with me if possible. I arrived the following day and was acknowledge immediately from the prior call I made and was give 5 Star service !! I realize that my purchase was very small but was given the same treatment as if I had spent several hundred dollars at their shop. Its good to know that the small local shops still exist and can service the community. Keep up the great work and service !! read more

Being locked out of your house on a Sunday is not fun -- when you call a locksmith, you're likely to get an answering machine. If you are lucky enough to get a person, you're likely to get an outrageous quote. I chose Millbrae Lock today (Sunday) because: 1. They answered their phone immediately and we're available to help 2. They had the lowest rate In addition to that, the gentleman on the phone said that he would arrive in 20-45 minutes and...guess what? He did! And it was closer to 20 minutes! Perhaps it was a slow day, but on a Sunday that's just plain impressive. Thanks Millbrae Lock!!! Note: The ONLY reason I didn't give 5 stars was because of the rate. While it was the lowest, it was still pretty high. I used a locksmith once in the east bay and it was a bit cheaper --but I think prices over here on the peninsula may just be higher in general! read more

Vern came to our place to rekey our locks. He was very professional and prompt. We were very happy with his service. We will definitely use his service again. read more

These guys are the best! They are responsive & super helpful & going extra way to make sure the job is well done. I called them after another locksmith gave me their number since they were fully booked. I had the lock repaired by another scam vendor & they gave me faulty part & the lock gave up & they refused to come & replace it unless I paid them in full & pay their he hefty after hours fee! I called Millbrae Lock & Adam came in less than 30 minutes. He replaced the faulty part & put the whole lock back together & explained the work to me. He is great. Definitely one of the best! read more

A++++++++++++ service!!!!! Vern and his team are outstanding! They came to our biz and re-keyed all locks in under and hour and short notice as we had an employee depart on "bad" terms. They also came to my place and keyed a motorcycle from scratch!! That's right, he sat there and hand filed a new key and I'm still using it today! unreal! Prices are very fair. Don't hesitate to call them! read more