Kai was assigned to configure the dial combinations for my safety vault in Santa Clara, CA, wherein he showed exceptional professionalism in resolving a manufacturing issue the same day, since our project was progressing under very tight deadlines. I needed him again at an extremely crucial stage of my project, wherein he AGAIN showed up within 10 minutes to help me resolve the issue. I highly recommend him to take care of safety vault related works. Thanks for all your help, Kai! read more

Kai consistently goes above and beyond to deliver high-quality work. He has experience with many types of locks and has successfully tackled challenging jobs. He always completes his work promptly and efficiently. read more

Secured Lock & Safe - Keys & Locksmiths Near Me - Mountain View, California

These guys rock! Quick and Quality Service. We will use them every time! Thanks guys! Coyote Valley Sporting Clays read more

Excellent service from start to finish. I got a referral to Secured Lock and Storage from another locksmith as I needed a home safe opened. Kai walked me through my options over the phone and we were able to set up an appointment that worked great with both our schedules. He arrived during the scheduled time slot and the work was done quickly and efficiently. I appreciated him coming to my home to do this work and while you always hope you don't need a locksmith, Kai will be my first call should I need one again. read more

We have worked with Kai for many years and he never disappoints. He is a wonderful person and extremely knowledgeable in his field. We have worked with him personally on our own home and businesses and have referred him to friends, family, neighbors, and clients who are looking for a locksmith. He has always been very responsive and very reasonably priced. Not only will he get the job done, but he is wonderful to work with. We highly recommend him!! Mark & Darlene read more

This company provides wonderful service.. customer service is number one.. very discreet maintain confidentiality

Kai is very prompt with getting things done. I have worked with him for my business and household. He has the latest technology and options when it comes to safety and security. I highly recommend this business for any business and home safety needs read more

Very quick, efficient and on time service. He explained all the options for our safe. Kai is very friendly and definitely is very knowledgeable. He was very patient with all the questions my 98yr old client was asking and made her feel very confident with him. I will recommend him to our friends and families all the time. The price was very reasonable as well. read more

I was looking for a locksmith that could open my detached one car garage with a circular lock, and Kai was the only one willing to pick the lock and make a key for it instead of drilling it out and replacing it entirely. Very pleased by the promptness and professionalism, and I was impressed by how quickly he opened the lock (5 minutes) and made a key on the spot (10 minutes). Worth every dollar for his services. read more

Secured Lock & Safe - Circular/cylindrical key, custom made and cnc'd out of brass - Keys & Locksmiths Near Me - Mountain View, California

Was able to accommodate a last minute service. Really quick and diligent! Definitely recommend. Will now be my go to.

My company has vendor for all sorts of work. When it comes to doors, we only need one. Kai is our go to for anything and everything door related. He's responsive reliable and trustworthy. He takes pride in his work and always goes above and beyond our expectations. read more

super helpful guy who helped me find someone to get back into my house even when he could not help ASAP

Kai was prompt, highly responsive, and reliable in replacing a stuck bolt and door latch. Thanks and great work!

This locksmith appears to be a true master! Helped us on a Saturday when we could not get into a very difficult vault. I tried for hours and he came in and opened it by feel in about 30 seconds and then serviced it until it was working like a well made Swiss watch! I was very impressed he explained everything he was doing. I appreciated his knowledge, courtesy, good work, and quick response. I would recommend this individual to anyone. read more

Was in a hurry and locked myself out, They responded quick arrived quick and assisted me in a busy morning. Kai was quick & professional.

Kai was great! The internal locking mechanism broke so our key didn't work and we were locked out. He was very upfront about costs and timing. He arrived one hour after we called and even let us know he was running 10 minutes late. He worked diligently and quickly to get all of our issues resolved. AND, he has everything he needs in his van. I will keep his contact information handy! read more

We had Kai open a digital safe that we had lost the password. He communicated very well and arrived on time. He had the unit open and locking mechanism changed out within an hour. Very reasonable price and I can't say enough good things about him. He was in a hurry to get to the next job but stayed to give us additional information that is super helpful. I would call him for my next locksmith or safe needs. read more

We had a very good experience with Secured Lock & Safe. We have a wall safe with a battery powered touch pad and a backup key lock. The prior owners never gave us the keys so when the batteries failed we were stuck. One local locksmith tried to open it and failed - he recommended Kai. Kai came out and got the safe unlocked fairly quickly and then went the extra length of going out to find the right blanks and making new keys that fit the existing lock. It was more than we hoped for - not only did he get the wall safe open without damaging it but we now, for the first time, have keys that work. read more

Our front door lock/handle was stuck. Contacted them on Saturday morning and talked to him on the phone and he had me text him a photo of the lock. The particular lock we have is custom and not something he has parts for, but he gave me advice on what to do and how to proceed. Very helpful. read more

This is a story about how stressful flying without having a REAL ID can be and how a fantastic locksmith saved the day. It was Coronavirus season, and the day before our family vacation flight, I realized that I had not gotten my REAL ID yet. I had, to put it mildly, a major panic attack when I realized that I couldn't get into my safe to retrieve my passport. Spoiler alert...safes need to be serviced and lubricated on a regular basis. It was 9pm and our flight was leaving at 4am. What to do? Well, the logical thing to do would be to take a step back and realize that the COVID-19 pandemic pushed back the REAL ID requirement. Alas, I'm apparently not a logical person, especially not when in close proximity to a panicking woman (I love you!). So, I did the next best thing and jumped on Yelp to find a reputable safe technician to fix my problem. In a perfect world, this is where this review should end. But, this is not a perfect world, so bear with me a bit longer... Remember, this is all happening at 9pm. I attempted to call 7 (yes, seven!) different safe companies, but as it turns out, no one likes to work at 9pm. Out of those 7, only 3 actually picked up the phone, and out of those 3, only Kai @ Secured Lock & Safe was somebody I even remotely wanted to work with. The other two companies, who shall remain unnamed, frankly sounded like they didn't even want my business. And considering the timing, I don't necessarily blame them. In addition, only Kai was able to accurately identify our safe (an older model), and promise that he would open the safe without damage. Considering our safe was not cheap, this was a must. He arrived at our home within the hour, and I kid you not, had that sucker open within 15 minutes, using a method I can only describe as magic. I would say I was impressed, but let's just say that I measured the amount of jaw drop in feet instead of inches. Having had friends who had much worse experiences with safe escapades, I cannot recommend Secured Lock & Safe highly enough. Thank you Kai for saving our family vacation, even if we didn't technically need you. And to anyone who had the attention span to make it this far...don't you hesitate to at least get a quote from this company. You won't regret it. read more

I came across Secured Lock & Safe on Yelp because I got locked out due to a broken/jammed lock. Not exactly knowing what to do, I started looking at Yelp for a couple of locksmiths in the area. I decided to go with Secured Lock & Safe since it came up as one of the top results with good reviews. I called and Kai picked up almost immediately and told me he could be in the area in 20min and quoted me $149 for the job with potential additional costs if the lock had to be replaced. I didn't have much time or energy to call other places to compare quotes so I'm not sure how this price compares to other locksmiths in the area. Kai showed up around 20min later as he said and started working on the lock immediately. Kai was extremely helpful and professional throughout the entire process. Eventually, we had to get a replacement lock as the old lock broke, so our total for the service came out to be around $174 ($149 for the service and $25 for the replacement). Overall, I would recommend Kai to anyone looking for a locksmith. There's also a Yelp deal so try to use that as well! I had actually purchased the Yelp deal but forgot to use it by the end of the service. With the Yelp deal it probably would've been $154 instead. read more

Quick, responsive, and knowledgeable. Kai helped me get back into my apartment after I had locked myself out. Communicated clearly via phone and text before showing up to make sure they had everything they needed to unlock the door with ease as soon as they arrived, and also to provide a quote for service. Showed up right on time and got the door unlocked within minutes. Thank you Kai! read more

I wanted to upgrade my lock. Kai was super professional and got here quickly. Really great service!

Super professional, efficient, had everything he needed. Job well done. We had 3 doorknobs replaced and a lock. Will definitely refer this business! read more

Oh my gosh, over the top AWESOME! We called Kai and he was immediately on the job. He even had to search around to get access to the property, and did so without hesitation and got the job done professionally and quickly! He's our "go to" locksmith!!! read more

I tried myself to install a new deadbolt, but after a few attempts, I called Secured Lock & Safe. Kai called back quickly. Today is a Saturday, so I was holding my breath that I'd have it accomplished today. I told Kai I removed all the hardware, so with a hole in the door, I really needed his service today. Kai came to the rescue! First, he arrived when he said he would (7 pm). Secondly, he was faced with a front door with extra thickness which he didn't expect, and made the installation a little tricky. But he tackled the obstacle until it was perfect. In the end, I'm thrilled that I have a door with a secure lock -- that makes their name spot on! Secured Lock & Safe has a new happy customer! :) Give them a call... you'll be glad you did! read more

We have used Secure Lock and Safe for about five years now and have always had great success. They are very experienced and reliable when we have set up appointments with them. From simple rekeying , lock set changes to tenant lockouts we have used them. We will continue to use them based on their good standing and great service. read more

Had my house keys and address stolen in the evening and found Kai on Yelp. He answered right away, had reasonable prices and arrived within 30 min on a Friday night. Was extremely professional and even serviced our lock so it's better than ever. A silver lining to a bad night. Grateful for his great service! read more

Highly recommend this service. We found them on yelp after realizing we got locked out of our house. Kai picked up the call and asked a few questions such as the location of the place, what kind of building, also asked us to text him a picture of the lock. He gave us the quote immediately through text message and arrived within 15mins! It took maybe 10 mins to complete the work. He was very professional and efficient. We are so glad that we called Secured Lock & Safe. We hope that we won't need to call them back again in the future by always remembering to bring the keys. But we will definitely recommend them to anyone who might need this service. read more

Over this last week, my luck seemed to have taken a downturn, first had my car stolen (a copy of my house keys were inside), then sprained my hand, then lost my other set of house keys while out for a walk. Only to have had what I thought was a couple of good samaritans call me to offer to bring them to me, turns out they seemed to be a bit questionable, and soon after meeting I couldn't help but feel like they expected a little more than my gratitude, and a hot meal for their good deed. That being said, I felt the only way for me to be able to sleep at night would be to start with having my locks rekeyed. Given the way my luck has been I'd rather not tempt fate I called a place online, and felt like I was being swindled into something I didn't need. Then Kai came recommended by my Property Management, and when I called to explain what I needed, he provided a simple quote nothing more nothing less, then was at my door a few hours later. I was met with pleasant professionalism, he rekeyed both locks in about 10 min, and charged me a little over $120. A small price to pay for a piece of mind and a good night's sleep. Very happy. read more

Because I'm awesome that way, I locked myself out of my house on a Friday night. I called several locksmith shops that were close by, and they either didn't do emergency unlock service or didn't have anybody in the area for several hours. I finally got hold of Kai and I'm glad I did. He showed up in 20 minutes, did the work quickly and answered some questions I had about a place we're moving into. Kai has a great attitude and clearly knows what he's doing. read more

Kai changed a front door lock and did really nice job with a gentle smile. The front door lock is broken but can't be fixed because it is too old. Kai attached new one but it was really hard job because the old hole doesn't fit with it. He carefully worked on it to make everything works and looks fine. He also cleaned all wood chips with a vacuum. read more

Five stars no doubt! I locked myself out this morning for the *first time*. I was pretty upset but I'm really glad to find Secured Lock & Safe. I gave them a call, not knowing what to expect. In less than 20 minutes, Kai showed up at my doorstep. Because of morning traffic, Kai even called me on his way to inform me the updated ETA, which is very nice and professional. Kai assures me on arrival that if any damage is done to the lock, he will replace the lock free of charge (big big plus). My lock was ancient and only half-working with a broken door handle, which is probably tje result of a crappy previous job from the previous owner some time ago. Kai immediately realized the challenge of picking a broken lock and decided to drill through the lock. In no time, we are back in the room! He then went ahead and replaced the lock. Kai even went above and beyond to fix the broken door handle which is part of the lock, all within the quoted lock-out fee! He is definitely very knowledgeable and knows what he is doing. Overall, this is a great and smooth experience. Kai is fast on the job, knowledgeable, honest and professional. Although they mostly do safe and commercial jobs, I would highly recommend Secured Lock & Safe (Kai Howe) for any lock related problems. read more

I think everyone pretty much covered everything about Secured Lock & Safe. Bottom line: Kai is quick, efficient, and responsive to customer needs. He kept me updated on his ETA to fix a broken door handle. I was even able to text him images of the broken lock/handle beforehand, so he could get a sense of what needed to be done before arriving. Also, very transparent with the fees he charges. read more

Locked myself out of bedroom. Tried everything myself. Finally called Kai. Prompt response. Got my door open. Great service and great value read more

Cannot express how quickly and professional they were. Came over right away to help us take care of our business locks/doors!

Had a problem with my safe. After 50 attempts, my safe would not open. Time sensitive documents were locked securely and I could not get in. By chance, I called this business which is essentially Kai. He immediately recognized the safe by manufacturer, model number and tendencies., Gave me his two stage quote. He arrived 1 1/2 hours later. 10 minutes later, he used his expertise to open the safe. Kai assessed the problem, tuned up the safe and changed the combination. Back to better than normal. He is a master safe artist to say the least. $$$ well spent. His code of conduct & professionalism mirrors his expertise. Thanks again Kai. read more

I had a failed digital gun safe that could not be opened even with the special override code directly from the company. They advised me to find a local locksmith to drill open the safe and they would reimburse me. Well, I struggled to find ANYONE who could handle this. FINALLY I was referred to Kai at Secured Lock & Safe. He kept me informed that he was on another call and when he'd be able to make it to my house. He kept in touch several times during the day to clarify his arrival time, estimated costs, etc. Well, Kai was FANTASTIC. He not only got my safe open, but replaced the junky foreign parts with much more reliable parts. The safe, which I thought would have to be returned, was SAVED because Kai knew exactly what he was doing. How was the price? I don't have any experience with this type of service, but his expertise was WORTH EVERY PENNY! Bottom line: You want someone truly professional and can handle SAFE issues? Call Secured Lock & Safe - you will most pleased! read more

I would give 10 stars if I could!!!!! Don't be fooled by other listings with a large number of reviews, especially when they're only about key copies (which doesn't take much skill at all). Kai and the guys at Secured Lock & Safe are experts in what they do and it clearly shows in their prompt, discreet, and professional service. I was locked out of my house when I accidentally took my spare car keys and didn't notice until I was finished shopping. I searched the web and came across secured lock and safe thank god I did. Kai was able to enter my home through my garage door And he even gave me a free copy of my house key to put on my spare car keys so this wouldn't happen again in the future. Thank you secured lock and safe!!! read more

Kai helped us with changing out a lock on one of our business location door. He was very helpful in explaining what he did. He also noticed another door with the key hole not working properly. He fixed that too. He also stayed and made some calls for us to different vendors that we need. An outstanding attitude in service, excellent customer service skills and just down right good guy... read more