Locked out of my truck... Stupid me... Naturally on the first chili day and the wind blowing... Called Steve at this number and said it would be an hour or little more and I said I'll take it because my AAA visits had been used up... Anyway 10 minutes later Steve shows up and opens my car in less than 3 minutes.... Bless his heart! This has always been a reputable company and still is and my biggest thanks to Steve! read more

We moved in to a new condo and the previous owner lost the mailbox key. We made an appointment with San Mateo Lock Works to see if they could get a new lock and key for it. Eric was both professional and really personable. When he finished, we asked if they also did work on indoor doorknobs that were loose. He said he'd take a look and that he had time, so he fixed all of our doorknobs too! Highly recommend them! read more

San Mateo Lock Works - Replace lock on this condo mailbox - Keys & Locksmiths Near Me - San Mateo, California

Had them rekey a few of my doors very well, at a reasonable price. Very professional work. Recommended!

Once in a very great while, I run into such profoundly kind, generous, otherworldly shop keepers, humanity thrown in for good measure, a small town feel neighborly customer service, my trust in humanity restored. Exactly this is what happened yesterday. I went in to make several copies of my condo key, which you'd think would be simple enough, but I'd been forewarned that it was tricky because of the lock and the dated systems ... but not to be deterred, I forge ahead. I enter and am stunned to discover that it's a huge, seriously grand locksmith, not your small town mom n pop shop I was used to. They have every conceivable kind of lock and key system, including home system set-ups. Eric is the man to see here--super sweet and helpful, leaned into the job at hand: I handed him my key and explained my condo in SM, which he was familiar with. He made the copy in less than 30 seconds. No joke. I asked him whether they accept ApplePay, at which he declined to accept payment (based on that I wanted five other copies of the same key made). He suggested I go back to my condo to see whether it works (of which he was fairly confident), and to come back for the remainder of the copies. Shocked, pleasantly surprised, stunned, happy that he was trusting me. This is the level of superb customer service that makes me want to return and to refer my friends and family and others in my building. This. Is. The fire kinda service with a level of 100% trust I don't find very often. These guys are the real deal. I walk back to my condo and try the key--voila! It works. Armed with success and flush with my newfound victory, I go back to the locksmith, at which point Eric was busy but another gentleman helped me out (I wish I'd gotten his name), and made me more keys. And yes, they all worked as well :-) The price is eminently reasonable, no gouging here. They're located downtown next to the Century Theaters and street parking can be tough, especially at peak times, but lots of parking garages nearby. read more

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the locksmiths at san mateo lock works were super kind and super quick! you can tell they are experts, recommend!

This business is fantastic! Every time I've ever gone in, they've always been very professional, efficient, and they more than just answer my questions, they provide excellent customer service! With this in mind, I recently spoke with Eric about a Mercedes key fob issue I was having and he told me about the key fob batteries that he keeps in stock at the store, which are different from those I've been purchasing on Amazon. Not only did his battery this increase the range zone on my key fob, but a secondary fob that I was convinced was a dead key fob, I used the battery purchased from the store and this fob is now working again! I will recommend the store to everyone I know. 10 Stars! read more

Very knowledgeable when it comes to safes. I appreciated the time spent with me explaining the pros and cons of different products at different price points. Pricing is also fair. I wouldn't hesitate to recommend San Mateo Lock Works to others. read more

I've had to use San Mateo Lock Works for a home lock out and a mail box lock replacement. In both cases, they offered fast and friendly service. The lock out was a little pricey, but they always are no matter who I call. I guess that's incentive to not lock myself out and to keep a spare key somewhere handy (it's not under the doormat!). Today was the mail box lock replacement which was very reasonably priced and I'm super happy with the work. read more

Great service on backup key fob sales/programming. Eric knew his stuff, and made the process painless.

Chris Webber re-keyed my locks 5 to be exact. He knows his craft even fixing one of the doors so the lock fit properly into the door frame. He adjusted the wood carving it out. Masterpiece of work and experience. Run don't walk and ask for CHRIS WEBBER locksmith for your next lock, hardware or door help! You won't be disappointed and you know you're getting quality craftsmanship. Thank you Chris :) Services Lock rekeying read more

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They get the job done, not always the friendliest in booking and customer service but I do trust their product knowledge.

Amazing service on matching up some replacements for worn out car keys from the 40-year old key code. These guys really know their stuff!

This review is well overdue. My family, who has been in San Mateo/Hillsbourough for over 110 year and have been customers of SMLW for their entire 90 year history. They have always provided excellent service and advice. For a number of years I have gone in from time to time asking for a smart mortise lock and they said there is nothing they would recommend. Recently I went in and talked with Jesse, who is the next generation of managers, about smart mortise locks and he said they finally had one they would recommend. They could have sold me a lesser model years ago but they are committed to providing the best product to protect my home. No, they aren't the cheapest but when it cones to your home is that what you really want? Thank you Gary,Steve and Jesse for being such an important part of our community. read more

Michael came out and turned my old locks on my old door into new. Has never worked better and that's after living here for over 30 years. You can tell he really enjoys his work. read more

Quick service! It took less than 5 minutes to choose our keys (the store had key options for us to choose "do not duplicate" keys)! $5.50 per key. Would definitely come back. read more

SMLW went ABOVE & BEYOND to assist with an emergency lockout. They come out within the hour and solved the issue. Service was excellent and professional! I recommend calling San Mateo Lock Works with any lock issues. Thank you! :) read more

I went to San Mateo Lock Works this afternoon to have three house keys copied. The man who helped me was so kind and super fast. He even stamped the initials onto the keys that I needed. $11 for 3 keys and I was in and out in less than 5 minutes read more

San Mateo Lock Works - Keys & Locksmiths Near Me - San Mateo, California

I called in and they promptly answered the phone. In person, the staff was friendly and I was able to get what I needed. I was able to get in and out in 5 minutes on a weekday. The store is near the parking garage by the theater. I had extra time and was able to walk around down town. read more

I am a dude that fixes cars. It started in my formative years and I made a career of it. Very little about "machines and mechanisms" befuddles me. But. Locks ? Gosh dang !! Locks are akin to magic to me. Eff locks !! That's why there are LOCKSMITHS!! Any "Smith". Deserves respect from the get. Anyways. I'm ...... hugely invested in a house. I wanna cry. It hurt. It hurts. I'm broke and broken. But !! Now !? It's mine !! I was raised by a USMC Marine. OORAH!! Mother Fucker !! This I defend!!! I walked into San Mateo Lock Works a year and a half ago with my wife. We'd started a home remodel and had questions. The dudes were polite and knowledgeable. Yesterday they showed up at my house. They helped us re-key our house. The man was polite. My wife felt comfortable. The price was fair. He made suggestions to make the house more secure. We followed them. The house does feel more secure now. These guys know what they're doing. These guys are professionals. These guys are men that care. O read more

Erik is "the man" with regards to replacing the battery in my Mercedes key fob. I've been going around using the fob to start my car and the blade to open my car door. I tried 2 to 3 different batteries including with the help of my car mechanic...to no avail. Erik took care of it within five minutes. I had the biggest smile on my face today!! I highly recommend the service at San Mateo lock works and if you're looking for help with your key fob, definitely talk to Erik! Thank you kind Sir! read more

I went to 3 hardware stores looking for a mail key and this place had it! If you need keys made, they have them all. Good service, quick, and prices are comparable to all the other hardware stores. Very cool vintage shop. Organized. It's almost like a historical museum of locks and keys. read more

A wonderful young man listened very carefully to the issue I was having with my front door lock. He explained that the problem might be with the actual key. He suggested a simple and inexpensive fix, saying that if that didn't work to come back and we could figure out the next step. His suggestion worked! I am so gratefu! read more

I've been here a few times over the years to make keys. It's always instant service and a reasonable price. They totally know what they're doing and I'm usually in and out in just a few minutes. Plus their copies work perfectly unlike those made at hardware stores. read more

Quick and reasonable! Mike was a professional lock pick! Appreciated the priority as I was locked out!

Courteous service from Barry. My lock was fixed by him. This store is a gem; you can see it from the road: quality architecture and a clean store and courteous staff. Maybe the manager of Safeway Westlake, Daly City, should find out. read more

CALL THEM FIRST- My mother passed leaving an empty wall safe, which had been left unlocked for the last 10 years, because she had trouble using the dial. We are putting the house up for sale, and was told to remove the safe. No problem, until someone walking through had shut the safe and spun the dial. Now it is a problem, as the combo had been lost. The man told us to call the safe company, then call him back. It would cost $150.00, which is more than fair, as some of his competitors were charging much more, basically holding the combo hostage. He took the time to call the safe company, which has a ridiculous hold time, and would be over the next day. It turns out that night my son got into the safe. So I had to cancel the appointment. Just want to thank them for their time, and I know who to call first next time.Call read more

The deadbolts on one of our doors we're having difficulty opening/closing. The deadbolt on another door stopped closing altogether. The keyed knob also on the same door wouldn't latch. The door had shifted. I worked with SMLW on options via phone and email. Jonathan was very responsive - even over the 2022 Holiday Season. He patiently listened to me vacillate :) between options: whether to upgrade the hardware or keep the hardware and fix the alignment issue. We were on the midst of a major bathrooms remodel (3) at our place. Matching the color and style of said doors with the (matte black) new door hardware inside the house was important. I was going back and forth. We finally decided on getting what we had on there back into working order and rekeyed. Jonathan came out the morning of the same day. He was prompt. He was fast. He was precise and meticulous. He even educated me on what a "double cylinder" lock is. It was a great experience. The final cost was spot on with the estimate. I had a first class customer experience. We're working on a the upgrade plan for said locks in the next month or two. Highly recommend San Mateo Lock Works! And huge kudos to Jonathan there. read more

Highly friendly customer services and fast services. These ppl knows what they are doing. It seems like they been there more that 2 to 3 yrs. read more

Fair price, communicative, and did a great job fixing our busted closet doorknob. Made time for us on short notice right around Christmas, and the repair was done quickly. Highly professional, and a long-term local business. What more could you ask for? read more

We've been going to San Mateo Lock Works for years off and on. Recently, we had an issue with a front door handle and called for help. Eric invited us to email him a couple of pictures and he graciously diagnosed the problem. He even offered to walk me through taking it apart and reassembling the door handle to see if it is fixable. I ended up bringing in the door handle to their shop where they discovered the lock was worn and needed replacement. They were able to provide a replacement on the spot and I was on my way with a new, keyed door handle in minutes. Eric even followed up after I called with an installation question. Special shout out to Eric for his great customer service. All the folks at San Mateo Lock Works are great to deal with and shows the benefit of supporting a local, long-standing business over the big box chains! read more

What a great place to get my electronic car key battery replaced, for a reasonable price. They have a great automated phone system for when calling ahead. On top of that, a gorgeous selection of locks for your house. Service was super efficient and the vibe of the workers is great! They warned me of a corroded key, and that if my car key didn't work, they were happy to reimburse for the battery replacement to order me a new car key. Fortunately the battery replacement worked, BUT I'll most definitely be back for any of my key needs. read more

I stopped by a couple of weeks ago to make a copy of my house key. Literally within a blink of an idea the new key was ready! It took longer processing payment than it did for them to make the new key lol read more

We moved into a new house and needed to change three locks. We were recommended to go here and called ahead of time. We arrived at the store on 321 2nd avenue in San Mateo. Inside, we spoke with the salesperson and explained what we needed. We were assured that it was absolutely doable. After being given a quote, the salesperson said that he would call tomorrow to arrange the installation time and discuss further details with us. No one called, we waited a few more days. Still nothing. I decided to call back myself and the same employee answered the phone. When I reminded him about my case, he had no recollection and did not know what I was talking about. He proceeded to explain that "they are busy here" and that's why he didn't call. Then said he has a client right now and can't talk anymore but would call back. He did call back, and as we spoke I realized that no order was placed, no installation was organized, and nothing was done to help us in our simple request. It was very unprofessional, no care about customers, no keeping their agreements, and don't want business. (Quote was Not cheap at all btw) based on my experience with this particular store, I wouldn't recommend anyone to go there and have a similar experience. read more

Eric is awesome!!! Going above and beyond to help me with my lock. I needed the zipper lock on my bean bag chair cover to be unlocked because the key was stuck on the inside. He searched his entire wall of keys trying to find one that would fit. To no avail, he decided to tweak one of the keys to see if he could get it to fit and turn. After numerous attempts and determination, it worked!!! Words cannot express how cool it was watch a locksmith at work and hear that lock click. Now that's what I call customer service! There's a reason why this lock store has been around for so many years. It's because the people who work there genuinely do care! Thanks again Eric! You're the best! read more

San Mateo Lock Works - YKK zipper with lock - Keys & Locksmiths Near Me - San Mateo, California

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I made key duplicates at the Home Depot that didn't work. I tried here after and the duplicates worked perfectly. The service was simple and fast, at about $6 per key. read more

The guy in front of the store was helpful but my key didn't worked out with my car - it's opens the door but doesn't close :)) starts the car so far no problem . The prices are cheap and the service is good . Recommended read more

I managed to lock myself out of my house and needed to have the service of a locksmith. I was able to get an appointment with in an hour. the work to replace the lock was done quickly, efficiently and very neatly, including vacuuming up any metal shavings from the work remo ing the old lock. The replacement suggested was very reasonable and was installed in a few minutes, which included a feature so i couldn't lock myself out in the future. I strongly recommend their services. read more

First time I went they explained they could not make my keys without a certain key blank I ordered them and returned with the blanks, they knocked out my keys, all work fine read more

I called San Mateo Lock Works to help with a broken door handle and not only were they able to come out same day, but they were the most friendly and helpful. Jesse was so easy to work with and got back to me right away with scheduling like he said he would. I know nothing about door handles and he was able to ask me for what he needed so I understood without feeling dumb. Everett came to the house twice - he was on time and quick with the job. Strongly recommend them for excellent customer service and expertise. read more

This post is in behalf of my mother that doesn't have a yelp account I had an agonizing experience with my door latch yesterday which I won't share to bore anyone, but thanks to the guy who helped me at San Mateo lock works, I can sleep soundly with my doors locked tight! Ps, I really wished I asked his name, thank you so much to the very knowledgeable man that helped me yesterday afternoon! read more