The holidays are hear and our stove is not working, we found Santa's Elf's at Millbrae Appliance, lest than 15 minutes they had us all set with an affordable stove and delivery , Thank you's for what turned out to be a Happy experience, Merry Christmas read more

Milbrea appliance was on time and professional with the expertise in repairs to both new and older units. The service technician named Ash was very thorough in his trouble shooting. read more

If you are looking for outstanding customer service, a wealth of knowledge, Uber friendly person, " ...I got a guy!" and his name is Michael. My fridge went down over the weekend and after the repairman diagnosed it, it would cost me $2k to repair. Granted it was a 18 year old Kitchenaide, my wife and I were ready for an upgrade. I called countless appliance stores and most of the reps were good, but were lacking the top tier support you would expect for buying a high end fridge. I called the local distributor and they recommended Millbrae Appliances. Although I reside in the east bay, I took a crack and prayed they had my preferred model in stock. After calling in 15 mins to closing, Michael picked up the phone and was courteous and willing to help me. He happened to receive my exact model and suggested that he can deliver next day! Not only did he pull strings to accommodate me, he worked on areas that he can tweak and provided me with the best price out of all the stores I was quoted. My wife was in awe, I was in awe and we placed the order asap. My subzero arrived in the am and was installed within an hour. He had a professional team of installers that I was nervous about at first, but proved more than capable to carry the work. He has a dedicated install team that only works with Millbrae Appliances so you can expect expert service. When it comes to awesome customer service, I cannot recommend a better person than Michael with Millbrae Appliances. I have a peace of mind on my purchase and Michael made every bit as smooth and worthwhile as can be. I will def go to him for any home appliances I have in the future. Highly recommend, 200x stars if possible. read more

Millbrae Appliance - Sub Zero 48" - Appliances Near Me - San Bruno, California

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Great pricing and custom service. After placing my order deliver was fast. My stove was delivered and installed with professional care and installation. read more

I've purchased multiple appliances from them. Really great service and advise. On one occasion they talked me out of a more expensive dishwasher and saved me hundreds of dollars.. They also asked me if I could hold off purchasing a new refrigerator for a few weeks because G.E was putting them on sale the following month. read more

They are family owned. They know their stuff. They work with you beginning to end. Delivery guys also. Would highly recommend

This is a double review because I've had two incredible experiences working with Millbrae Appliance. They really know their stuff, have timely execution, and they're the friendliest guys you'll meet. Truly the best in the business. We first scheduled an appointment with Larry when we needed window coverings to help keep our house cool in the summer and give us some much needed privacy. We had no idea where to even start, so he gave us some much needed guidance to help us get some custom-fitted cellular shades that are working wonderfully. Our most recent experience was when we were trying to upgrade our range to give us more oven capacity for holiday cooking. We went into the showroom and Michael gave us an overview of the double-options available and helped us find the best product in our price range. Michael is an expert on this stuff and was a huge help in making a selection and coordinating delivery & installation. I can't recommend these guys enough! read more

Larry offers great service and many options. He was able to source and deliver what I needed.

Few years ago, my contractor recommend Millbrae appliance for my new ovens. I had never heard of them before and they were amazing. I have purchased appliances from Home Depot and the very horrible airport appliance. Airport appliance is the worst. Todd was so helpful and one over my future purchases. Just recently, Michael has helped me and he is just as wonderful. I would not buy an appliance from anyone else ever, as I get older, I'm not looking for the cheapest or the fastest. I'm looking for good people and quality businesses that value me and our relationship. read more

They either have the worst service or this place is a scam. We ordered all kitchen appliances through them. Whatever they tell you - don't believe them. We had to call so many times to get them to deliver. Our fridge is still now here! They took the money in full and promised by mid July at most. It is mid August and no fridge and no store! We call and text and email - no response. They screen our calls. It feels like a scam. We will never recommend anyone shopping there. Save yourself the heartache and pain and go somewhere reliable. What a mistake we did by choosing this place! read more

Our old refrigerator died. It would have been an $1,100 repair. Too much for a 10 year old appliance. Called Millbrae Appliance and less than 24 hours later our new one is up and running. Michael and Todd are excellent to work with and really know the business. The delivery guys were great also. read more

Fantastic service from people who know appliances. We're waiting for a refrigerator. The help in selection was very good.

They are a family-owned business and really take care of their customers. I called to order a dishwasher and they helped me choose the best one that met my needs. They delivered the dishwasher promptly and quickly. They even took my old dishwasher away! About a week after they installed my dishwasher, they called me to check in to see how it was running. They really do care about their customers. I am very happy with my purchase! I highly recommend anyone who is looking for an appliance to come here! read more

Fabulous experience from start to finish! Michael was professional, friendly, knowledgeable, and most importantly...transparent. I never once felt pressured to purchase something above what I needed, yet he educated me on all of the details of our built-in refrigerator choices, including digging through the warranty information. The price was also the best on the peninsula! Michael continued to keep me updated regarding delivery once the order was placed and the installation crew was phenomenal!! Customer service like this doesn't exist too often these days. I am beyond impressed and won't go anywhere else for my appliance needs!! read more

I am a first time customer of Millbrae Appliance and am extremely impressed with their customer service. Both Michael and Todd have been courteous and attentive when I have reached out for sales and installation needs. They are very knowledgeable about their products and offer competitive pricing, as well. Their installation crew are excellent; they are easy to communicate with, neat, accurate and polite. They have been on-time to the minute, for both instalations!!! read more

Millbrae appliance comes thru and stands by their products. I highly recommend them. With the long lead times of Subzero's and wolf products Larry loaned me products to use while we waited for what we ordered read more

Their products are great, but customer service gets an F. Before I bought our refrigerator Mike was the nicest guy. After the purchase, he never returns our phone calls after leaving numerous messages!!!!!!!!!! I'll make sure to go to somewhere else next time. read more

DO NOT USE - BIG TALK, EXREMMLY POOR EXECUTION - About 15 months ago, my wife called Riggs (North Cal. Distributor) and spoke with Ivan, he reccomended Millbrae Appliance for where we should purchase our new Wolf Cooktop, Oven, Hood Fan, and Sub-Zero 30" refrigerator, we gave LARRY Turko (owner) a call and set up an appt. After spending over two hrs in the showroom discussing what we were going to purchase, we decided on what we were going to purchase - and that is where the great 5 Star rating stopped!!! Approx. 5 (April 2023) months later, the cooktop, Hood Fan, and Oven came in. When I was discussing the delivery of these appliances, I specifically requested a FACTORY TRAINED AND CERTIFIED delivery team, and was told by Larry, "those are the only kind we use". This was not true - Larry lied about this, and in fact had to hire a cleaning service to come and clean my entire Kitchen, Dining Room, and Living room of fine Granite dust that was left by his "Professional Delivery Team". Not to mention, they scratched counter top slab granite (during install of cooktop) which has never been completely repaired. Larry of course had a thousand reasons for what happened, and all were excuses for failing to use the delivery staff he so raved about during the sales cycle. Larry promised me that when the Refrigerator is delivered he will make sure only FACTORY TRAINED AND CERTIFIED delivery staff would install the refrigerator. Finally, our refrigerator arrived in early October of this year. Larry called to inform me when and what time the delivery would take place. A week later the delivery team showed up 3 hours late (no calls, no texts, no emails) from the time we were told it was arriving - that is parr for the course these days, which would have been OK, if the team that came to deliver it was as Larry committed to numerous times. It was such a BOTCHED INSTALL, that I had to call the Manufacture and lodge a formal complaint which resulted in having AIS (Factory Trained/Certified) installers return (paid for by Sub-Zero), they addressed a number of issues (all leveling and redoing what was done by Larry's team). Of course due to the many things done incorrectly, Box Appliance Repair had to come to try and fix the freezer door/refrigrator door issues that were generated by improper installation. Box had to order parts that are not due to arrive until the middle of Dec. All of which would not have happened if Millbrae Appliance used the staff they advertise. I have filled a formal complaint with the Manufacture, Filed a Complaint with the Better Business Bureau of San Mateo, and if things do not go well when Box is out in Dec. to make the final fixes, I will for sure seek remedy against Millbrae Appliance. BUYER BE WARE - MILLBRAE APPLIANCE will do what ever is needed to secure the sale, and then when things go wrong, no returned phone calls, or texts, and even went so far as to LIE to Sub-Zero about who he had deliver my Sub Zero refrigerator, he told the manufacture he offered to use AIS for the install of my appliances, which was A TOTAL LIE... Who spends over 24K on appliances and then refused the factory trained and certified installers? read more

Millbrae Appliance - NOTE-LEVEL BUBBLE TO LEFT OF CTR. CAUSING MAJOR ISSUES - Appliances Near Me - San Bruno, California

I previously received good service from this store so I thought I would buy from them again. Called and got voice mail. Left a message for Larry. No call back so the following day I called again. The person who answered said Larry was out making a delivery. Left my name and number for a callback. Again no callback so I tried calling again. Finally got a hold of Larry who informed me they didn't have the products I was looking for but he would call GE and call me back in 30 minutes. No call back that day so I called the next day. His response was GE never called him back so he will call again and get back to me. Of course he never called back. It would have been better if he just told me he can't get the product and call it a day or ask me to come in. Instead I wasted several days waiting on him. Home Depot and Lowes do not stock most appliances but I will get the product in a reasonable time. Lowes got my appliances in two weeks. I prefer to support smaller shops/businesses in my community. But this one didn't want my business. read more

I have been going to Larry for over 20 years! He provides the best service. Has the best of everything, never tries to sell you something you really don't need! Can get you anything from all the manufacturers at the starting level all the way to the very best stuff! Prices are great! They treat you very well! Very knowledgeable! I highly recommend Millbrae appliance over any of the big box stores! read more

Over the years I have purchased dining room furniture, bedroom furniture and in Dec a dishwasher. The next purchase was going to be the window coverings. But sadly I have changed my mind as I'm not pleased with the level of service I received with this purchase. Don't get me wrong they're very nice people. But in my opinion they definitely dropped the ball on this one. I hate to write this review, but feel as if I have no choice since I've been waiting patiently for them to fix the problem, and they haven't. In Dec I purchased a Bosch dishwasher. Although the delivery guy Mike was very nice as well, I was not happy with the install at all. I called twice and spoke with them about my dilemma. Due to it being the holiday season and knowing they were probably very busy, I told them it was no rush to fix it. I was told they would get to it when they had the time. Now almost two months have gone by and I haven't heard a thing. Maybe I'm to picky but this has been driving me CrAzY! I'm not quite sure who to call to fix it. read more

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Great customer service, family owned and a great price on a new refrigerator. A year and a half ago we bought a washer and dryer from them and same customer service and price. Very happy customer. read more

Millbrae Appliance - Appliances Near Me - San Bruno, California

I was on a 18 month waiting list to buy a sub-zero refrigerator. I contacted Larry and he said: "How does next Tuesday sound?" From that point on service and friendliness from Larry and his team were superb. I will buy all future appliances from this outfit. read more

My Mothers dryer broke, and the service Millbrae furniture provided to get her the right dryer that day and installed - was incredible service. This is the only place my family buys furniture and appliances for many decades read more

Updated, for sure 5 stars now!!! We had a fire at house and Don has been our partner in rebuilding out furniture, appliances and everything. Highly recommended. read more

All smoke but no fire! Friendly people as long as everything goes right. Good luck if you have a problem. Over the years I purchased several items from Millbrae Furniture and all was well. My last purchase where I spent several thousand dollars, one of the chairs had a significant flaw. Larry my salesman agreed and I was told it would be taken care of or replaced. Over a year later with almost weekly texts, numerous phone calls (most ignored), three trips to return and pick up, nothing was actually done as repair or replace. It should be mentioned each round trip takes about 3 hrs. if traffic is moving. Truly the worst customer service I've ever experienced. I liked my salesman a lot but unfortunately, what he says and what he does if there is a problem are two different things. Ultimately, insulting and rude. Greg B. read more

I was very happy to order a new recliner from Millbrae Appliance. The staff here are able to answer any and all questions you may have. A real feeling of local family business. read more

Todd at Millbrae Appliance was great! I was searching for a replacement for a GE Spacemaker II microwave. This is a compact microwave that was installed in a very tight cabinet. The replacement model is about 1/4" wider so it was not obvious it would fit our cabinet. I did not want to buy the unit and have to return it because it would not fit. Todd let me borrow a floor model it to see if it would fit. Believe it or not, it barely fit. We are so grateful that Todd at Millbrae Appliances loaned us the model to be sure it would fit before we bought. On top of that great service, their prices are competitive with the big box stores. We're certainly telling our friends about Millbrae Appliance and will be coming back for future appliance needs! read more

Late spring, 2021, our failing 30 year old refrigerator finally convinced us that we needed to replace it instead of repair it any more. Of course, once we decided to make this substantial investment, we found out that supply chain failures due to COVID meant we would have to wait past the winter holidays, if we were lucky. I called around the entire Bay Area, including the distributor of our brand with no luck at all. I stumbled across Larry after many many calls. He had been smart and had ordered proactively the very brand we needed. Thus, we had a delivery date of early August, which was delayed a couple of weeks, when of course, we were away. So, Larry and son Mike were flexible and had it delivered in mid September which worked for us. His installation crew were incredible can do fellows who were respectful of my house, my refrigerator, and my safety protocols. Plus, this house has a steep driveway and awkward approach to the kitchen itself. Danniello (sic) and his crew stayed positive and wouldn't leave until it was installed just right. A little quirk is that Larry is not the best answering calls, so just keep at it with Sharon and Mike who will get him for you, if needed , and the answers will come. Would most definitely use them again. read more

Needed to replace a 30" dishwasher, looked every where including online, no 30" dishwasher. I usually go to Millbrae Furniture for these items, but they had closed. But when they were open they did mention that a Millbrae Appliance was going to open. That's when I found Millbrae Appliance and they found my 30" dishwasher. Just had the old one removed and the new one installed and it looks great. Thanks to millbrae appliance, they save the day again! read more

We specifically came here to look at their selection of range hoods. After doing research online and talking to our contractor, there were two models from two different brands that we wanted to check out. Unfortunately, they didn't have any of them displayed in their showroom (hence, the one star less). They had other models from the same brand on display, but they were not what we needed. Don, our salesperson, said he could order whatever the vendor had in their catalogue. Since we had done some homework on styles, sizes, CFM's, we were discussing these with Don. He was so friendly and knowledgeable. Even though we walked away without a purchase, we felt that we were given great customer service. Fast forward a couple weeks: We did see the range hood we wanted at another store, but because Don made such a great impression on us we went back to Millbrae Furniture and bought the range hood from him. Delivery date was met and we went to pick it up. The range hood is now installed and works fine. read more

My family has been shopping here for GENERATIONS! The quality and service has always been outstanding. When my husband and I moved to Millbrae, we needed new blinds for our windows. We had the windows professionally measured and the blinds delivered within a week or two. The prices are competitive and their product is fantastic. When my two girls started growing out of their cribs, we went to Millbrae Furniture for twin beds. We found beautiful wood frames and mattresses for our two little girls. We're delighted with the twin beds-- and what's even cooler? one day we'll be able to convert them into bunk beds. Looking for furniture? GO INTO Millbrae Furniture. Support these local guys, they're awesome. read more

Where to begin.. Millbrae Furniture and crew are very customer oriented and give top notch service, from the Salesmen, to the Delivery Guys, to their Back Office staff. After trying Giorgi Bros (see my review on them) and receiving terrible service, we went to yelp to find a local quality furniture store with real-wood furniture and salesman that aren't aggressive! Millbrae Furniture makes you feel like family. We have since purchased a bedroom set, kitchen set, family room needs and the latest are bookcases. We have found our go to place. I know they'll have our trust for years to come! Keep up the good work!! See you again soon. read more

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Extremely difficult to reach anyone there to coordinate installation and purchase. They say they will call you back but never do. Very disappointed. I left several messages by phone and email without anyone ever replying. Sometimes I would talk to someone there she would say they would give another employee a Message but then no one would ever call me back. Same thing over email. read more

Absolutely THE best customer service on the peninsula!! My daughter bought a houseful of Hunter Douglas blinds and the sales experience couldn't have been more satisfying for my daughter. The product, installation and follow up for a minor repair was excellent. They represent all lines of furniture and appliances on their showroom floor, but will provide plenty of styles from which to choose in their catelogs. Prices are extremely competitive. Fun and friendly sales staff ready to give you attentive service with a smile!! Call Larry Timko, the store owner, and tell him Kirby sent you!! read more

Millbrae Appliance - Appliances Near Me - San Bruno, California

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Very good people and amazing service. Don helped me buy an entire kitchen and offered great advice, amazing services, and competitive prices. It's nice that I can buy from a family business versus a big box store that offers no customer service. read more

Went there today look for a furniture piece. When I got in the store it was empty, yet not one person came up to help me. When they did it was like I was bothering them. They acting very rude and didn't seem to want to help. Looked at somethings and then said just go on our web and look. I won't go back there again or buy anything from them. It was not a nice experience. They need training in customer care. read more

We sold our furniture before moving across the country. We desperately needed a couch in our new home after sitting on lawn chairs for weeks. Crate and Barrel was too costly, Cr8te-a-couch in Burlingame sounded awesome, but again, too costly. Then a friend recommended Millbrae Furniture. We were impressed. After finding a couch on the floor we liked, we then discovered the many available color options. We picked our color and were pleasantly surprised to learn delivery would only take 4 weeks. Amazing! Everyone was very helpful and the couch came when expected. We have since returned to purchase an area rug. Great service and great prices! read more

They're conveniently located and have good hours and a nice selection of appliances. Their shortfall is service: they over-promise, under-deliver and don't communicate as they say they will. But then, service is not a strength at most places I've shopped so they are the norm. read more

Over the past ten years, I've purchased several household items at Millbrae Furniture. Carpet, Doll Houses, Mattresses, sofas etc and have had excellent service and value. They have a great supply of Furniture and appliances, are very knowledgeable with products they sell. Great non-pushy environment. If they don't have what you would like, they can get it and are customer oriented. read more