Once again, Jack to the rescue~! Jack, was here in 2018 to…read morefix my clogged gas lines and 8 years latter I had the same issue. I got VERY lucky as he was able to visit the day after I called. Once again, he was amazing and fixed everything at the same hourly rate from 8 years ago.

Very frustrating experience. I was eventually added to an email thread with the manufacturer of my…read moreBBQ and learned that BBQ Revivers had accepted the repair job on 3/25 and was supposed to contact me directly to schedule the repair. Unfortunately, weeks went by and I never heard from them. My brand-new BBQ still wasn't repaired, so I tried contacting BBQ Revivers myself and left several voicemails, but never received a callback. After more than a month without progress, I ultimately had to contact another repair company to complete the job. Communication and follow-through were very disappointing.

The people working at the store are very professional, nice and helpful. They helped us to pick out…read morethe equipment we wanted. In the end, we decided not to proceed as the grill was going to be under a covered area with insufficient height so would've been a fire hazard. The staff helped us by getting the grill manufacturer's recommendations so we're very appreciative.

I highly recommend working with Sean if you need anything related to BBQs. From shopping to…read moredelivery and beyond, Sean was there to answer my questions, offer instructions, and suggest BBQ tips and tricks. He has also been available to answer my calls when trying something new on my new Napolian BBQ. Very rare service! I am so glad I ordered from Sean at Unique Outdoor Living!

I recently purchased a Yoder smoker from the Walnut creek store, after admiring them in your…read moreshowroom for a couple of years and telling myself, "someday." That day finally came, and the smoker was delivered this week. I wanted to share how impressed I was with Henry, the delivery driver. What I expected was a straightforward delivery. What I experienced was something far better. When I asked Henry for a few quick tips on installation and best practices for getting started, he didn't just give a quick answer and head out. Instead, he smiled, rolled up his sleeves, and helped me get everything set up. While we worked, he walked me through the key points just like a knowledgeable friend would when helping you get started with something new. That level of service genuinely caught me off guard--in the best possible way. In today's environment, it's rare to see someone take that kind of pride and initiative in making sure the customer has a great experience. Kudos to Diablo Grills for having someone like Henry on your team. More importantly, a big thank you to Henry himself for his professionalism, generosity with his time, and clear commitment to customer service. It made an already exciting purchase even better.

Diablo Grills in Walnut Creek is the only store in the greater Bay Area that sells all types of…read moreBBQ grills and related acccessories for outdoor kitchens with a very knowledgeable and attentive sales staff that pays attention to all your needs - big or small My husband and I live in San Francisco and Napa and researched dozens of outifts to replace an existing built-in broken BBQ gas grill in an outdoor kitchen and we picked Diablo Grills in Walnut Creek. Rohnda helped us decide with a detailed list of comparables, pricing, sales items (which we bought) & dimensions. Followup service about the retrofit of a new grill into an old space was equally helpful. We recommend this store and Rohnda without any reservations whatsoever. No need to look elsewhere. Lily & Bruce

Cole hardware is what I imagine customer service used to be like in the old days (I'm a young…read moreperson). Every employee is knowledgeable about every product in the store. I just go up to one and ask about what I need and they help me. One time I went there for draino and they convinced me to get a drain snake (better for your drain). Then the 2 employees started talking about their experiences using the drain snake. I'm sorry I drank drain snake haterade bc I just pulled the most atrocious hair monster from my sink the other day. All thanks to Cole hardware.

Back at this ace hardware north Beach ..Halloween fall ...poked around convenience storeread more

A Japantown GEM!!!!!…read more Been going there for years! Amazing family owned business! You can spend a lot of time discovering treasures throughout the store. My kitchen is filled with their products...from rice bowls, chopsticks to my rice cooker. Love this place

It was nice to pop in this hardware shop which has a variety of items. Including kitchenware,…read morecontainers, pots, spoons and so many things.

They did a really good job but it was more expensive than we anticipated. The original estimate was…read morejust a sketch. I guess it is "normal" for any job that involves demolishing and building something. And upfront you don't know that every necessary step (like visit of the electrician) is not included - so you have to be careful and plan for it ahead of time. Anyway I really liked the professional work of Luis and Mike - they did a great job and were very nice

Our outdoor kitchen turned out absolutely beautiful! The design process was old school, moving…read morepieces on a board. But the digital rendering helped me visualize it. Amy, our project manager was incredible! Super great communication, thorough, updates via text and email. I never had to wait long for a response! Mike was very thorough and his work was incredible. Luis and Orlando really made it all shine! They took time and care, from start to finish. Luis was super knowledgeable and offered great suggestions. He was so detailed in his craftsmanship, including making sure everything was clean and spotless and checked by us to make sure we were satisfied. Highly recommend!

1.) CUSTOMER Service - 6 out of 5 Stars! DAVID WEST is hands down, the BEST in the industry and…read moretreated us professionally and fairly when things didn't go as planned with a defective appliance. He KNOWS these appliances inside and out. 2.) SELECTION: this store has it ALL. It's like a kid in a candy store--the best and widest variety of every appliance for your home. 3.) VALUE: David did everything he could to research the best products for our (limited space) condo while ensuring the best prices. Besides our refer and dishwasher, we'll be buying ALL our appliances from Friedmans (and David) in the future. Thank you Dave and Friedmans! C & D Crosby

Purchased a 48" built-in Sub-Zero refrigerator from Friedmans. The contract clearly included…read morein-home delivery ("deliver into home use Harvey"). On delivery day, a crew of only two movers arrived and was unable to complete the in-home placement. The unit was left outside. This was a direct failure to fulfill what was explicitly stated in the contract. To avoid delaying our project, we had to coordinate seven people on short notice to move the refrigerator into the house ourselves, and minor damage occurred during the process. When I raised this issue, the response was equally disappointing. After an initial reply, the salesperson stopped responding entirely. When I called the store, I was told that in-home delivery was not their responsibility and that I needed to follow up with the salesperson--despite the contract clearly stating otherwise. In other words, they neither honored the agreed terms nor took responsibility afterward. Very disappointing experience, especially for a high-end purchase.

A shout out to Solame and the gold star delivery and installation team!! This is the second time…read morethe crew have delivered to our third floor kitchen. The first was a dishwasher and now a 600lb refrigerator. Watching the 5 team members plan, site protect, lift, watch all edges, remove the old fridge and bring in the new was like watching a beautifully coordinated dance. They move as one, are calm and so respectful of the high-end finishes in our home. The BSC showroom are well established and appreciated for their appliance expertise, but the removal/ delivery and appliance installation are paramount.

Terrible, terrible customer service. They don't stand behind their warranties and are okay with…read moreselling sub par product. After spending $$$$ you expect some level of accountability. I bought all my home appliances from them and regret it every day. Tom and Iyara were my point of contact and even after repeated requests to fix appliances and take care of their mistakes they declined. Please don't give them your business.

Thanks to this store I was able to fix something that has been annoying my wife for many months…read more One cabinet door below the sink that my wife uses was always open a few inches because one of the hinges got weaker over time. Every time I would walk by, it would give me a vertically-oriented mocking smile. I finally had enough. You would think it would be an easy thing to simply pick out a replacement hinge and install it, but HAH--clearly you have not done much cabinet work before... I brought I picture of my hinge to this store and the exact hinge is no longer made. And I need to take into consideration the hinge overlay (what?!) along with the size of the body of the hinge. Well the bottom line is that after 4 trips to this store trying different hinges I finally installed one that worked. And the guys at this store were extremely helpful and patient--particularly for a part that is only about $7. They definitely helped me do this a lot quicker than I had tried it one my own, and proved the value of buying local.

I always love the customer service here. The crew are happy to answer any questions and are just…read moresuper helpful.

Excellent job, quick service, fast response time. Very professional technician. I appreciate their…read morework and highly recommend.

I have a 10-year-old built-in Thermador fridge that initially had a defrost issue--it was blowing…read morehot air and warming up. Vadym came promptly and fixed that issue with no problem. Later, I had another problem as the fridge started making an odd noise. Initially, Vadym suspected it was the compressor fan, but the issue persisted. This issue had actually been lingering for a long time, I had at least four or five other companies came to diagnose the noise issue, each offering different quick opinions--some barely inspected it and suggested immediate part replacements, others insisted the fridge needed to be pulled out (which is a big job for a built-in unit) and fix from the back of the fridge. But none felt confident, they all rushed to conclusions without a proper diagnosis. Vadym stood out by taking the time. He thoroughly examined the fridge and, when the issue persisted, he consulted his network instead of guessing. Eventually, he figured out the noise was caused by the condenser pipe and water pipe being too close, which caused vibration when the compressor kicked in. In the end, he fixed it. What I truly appreciated was his commitment, he didn't rush to a quick guess; he invested time, asked for input, and returned until it was resolved. I would highly recommend Vadym and Metro Appliance to others.