I just had a pleasant experience in shopping for the dishwasher with Gloria McGinnis. She gave me a comprehensive run down of inventories and recommended a model that met my requirements. No pressure as typical sales person would do. One of the main reason that I pick CG Appliance over the big box store like Best Buy or Costco was to get more personal relationship. I called about week ago and spoke with George at San Carlos store who took my requirements and promised call me back before the end of the day. He has never called me back. So, today was the one last chance to shop at the CG Appliance. I was happy to find Gloria on the phone. read more

Long story short, I was forced to buy from another appliance store that wanted my business. Backstory: Came in here looking for a washer. Jeff helped me out and I was taken away how professional he was initially. He identified they have stock of the washer I wanted but because of the long weekend we weren't able to move further past the process. He promised to reach out first thing Monday. Monday came, no communication from him, just radio silence. I even gave him the benefit of the doubt and tried calling him and leaving him voicemails to call me back so I could make payment and complete the purchase. I was certain he would come through after how nice and reaffirming he was when we met. Alas, he never did reach back out. I'm glad I didn't do business with them in the end if this is how they handle business. The manager's name is Jeff Stern who assisted me and went silent. Please do better with your next customers. read more

I needed an upgrade to my gas stove and talked to Ruth this morning. She was incredibly knowledgable, patient (while I hemmed and hawed over whether to get matte black or stainless steel finish), professional, and very pleasant to work with. She also dicussed current sales so I got a great deal. I immediately purchased a gas stove on the phone primarily due to the excellent customer service. Thank you so much, Ruth! read more

The sales manager Jeff recommended and sold me a machine that didn't work upon installation (using their own CG guys to install). CG and Jeff, representing the companies rather than the customers' interests, refused to repair or replace the machine -- check the contract! So now I am stuck with an expensive machine that doesn't work. Therefore I have to eat the below costs -- about 10k -- in addition to all the wasted time on this bad purchase: 1. The cost of the CG machine since there is no refund (even though it's "under guarantee"). The manufacturer said the store should cover, so they're each pointing to the other and working against me. 2. What I paid for transport and installation of the CG machine. 3. The costs to remove and haul away the CG machine. 4. The costs to buy and install a new machine from somewhere else. Save yourself the rip-off, go somewhere else. Any place else. read more

If you want a SMEG, call Gloria and she will get you one. I spent an unbelievable amount of time searching for an appliance dealer who would sell me a SMEG duel-fuel range. Salespeople told me bizarre things like, the range isn't for sale, the range will be released for sale in 4-6 months, and "nobody wants a duel-fuel range". The shopping experience was made weirder because nobody tried to sell me what they had in stock (Sales 101 boys and girls). Three large appliance stores in the Bay Area kissed off a done deal. Two online stores didn't know the product well, for example, 240V/20Amp, and all they sold me was a lower price, not worth it, buy local. Somehow I found CG Appliance and called, Gloria answered. By this time in the shopping process I simply said "I want to buy a SMEG 30" duel-fuel, please take my money." She laughed and invited me into the store to see the SMEG all-gas version she had in stock. I ordered the duel-fuel range, 50% down, 50% before delivery. Twelve days later Tito and Christian installed the range! Maybe I was just lucky, I don't know, but I had spent a few hours over a two week period and drove to two appliance stores before I called CG. Either way, the SMEG 30" duel fuel is perfect! Save yourself a tremendous amount of BS shopping around because the price is the price and to top it off, the other dealers didn't know very much about the SMEG at all - Gloria did!!! https://www.smeg.com/us/products/SPR30UGMX read more

CG Appliance - Appliances Near Me - Daly City, California

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Read their contract closely. They are a third party person in the sales of the appliances. In other words if, for instance, you buy, they install, and installers check just the main function of the unit but an hour later you find ,say one of the burners does not function or the oven fails to heat properly, as it should, CG will not take back or replace with a new one. You will need to schedule a repair with the manufacture. And guess how long that might take? And if they took away your old appliance and charged you a fee and it is still on their truck before dumping, it's gone. read more

I am an architect of interior and I only go to CG appliances for my projects , The way Ruth, Michael, Roger and other staff members really help me with my clients to give the best solutions working on different options and many times with a lot of patience read more

I recently worked with Ruth to purchase a suite of appliances for a rental unit. She was friendly, efficient and knowledgeable. In short order she helped me find the best deals on the highest quality products within my budget. I initially ordered an electric range, only to realize the hookup was for gas. Ruth didn't blink an eye and got the order on track. The delivery team, Carlos and Santos, were punctual and professional. All went well, except the dishwasher was a fraction of an inch larger than the space. Carlos went above and beyond to make it work, remaining on the job much longer than anticipated. The kitchen now looks amazing! I highly recommend CG! read more

In an effort to go all electric we needed to get rid of our 30 year old gas cooktop and install an induction cooktop. It turns out that when doing this we needed to also replace our convection oven. We did the research on Google and decided on Miele as we have a 30 year old Miele dishwasher which is still going strong. We visited the Redwood City CG Appliance store to look at the cooktop and oven and ended up getting help from Ruth Texin in the Daly City store for the delivery and installation. Ruth was wonderful always quickly replying to my emails answering all my questions. First we needed to determine if the new cooktop and oven would work in the space occupied by our older appliances. The installation crew came out and took a look discussing with us the needed modifications to put in the Miele appliances. We ordered the cooktop and oven and were kept up to date about their arrival. Both were delivered in great shape. Unfortunately we needed to wait for PG&E to come out and connect our new 200A breaker panel to get the cooktop and oven installed so both sat in our house for a while. (We had not expected PG&E to take so long.) When the new breaker panel was connected and the new wiring put in for the cooktop, Juan and Enrique came out to do the installation. I was so impressed with how carefully they measured everything before making the modifications in our cabinet and enlarging the cutout in our Corian counter top. The kitchen was left very clean and it was a pleasure to have Juan and Enrique in our home. Everything looks great and works well and we are really enjoying the induction cooktop. We definitely recommend CG Appliance for this kind of work. read more

AFTER a HORRIFIC experience at Airport Home Appliance (if you value your sanity -do NOT BUY there! - AND NEVER EVER buy the floor model.) I needed to find a well-rated store that sold a very specific range - a 24" convection Bertezzoni. CG Appliance prices are exactly in line with everywhere else, so while you are not getting any deals, the customer service is enough to warrant looking no further. I probably spoke with Ruth about 15 times on the phone (I never visited the store). I had to figure out how to move a gas line so the stove would be flush against the wall, get the very small space in my kitchen measured... etc. etc.. She was beyond patient with my million questions. We had a cart/horse situation going on - do we have the plumber move the gas line BEFORE we buy the stove or after the stove is sitting there? (there IS a 25% restocking fee if you decide to return the appliance, which is steep.) Ruth offered to measure for the range first - which is a $75 charge (that they credit if you ultimately purchase). She sent her tech guy Manual/Manny to come out and measure - he actually moved the gas line too for a $$ charge (which we though had to be done by a plumber). Upon initial delivery date - The range was dinged - so we had to wait on a alternate/later delivery date - which was a bit of a drag. read more

CG Appliance - My new 24" range. - Appliances Near Me - Daly City, California

We give CG Appliance in Daly City our highest rating for their product knowledge, quick turn-around, customer service, and installation. We just moved into a condo that requires a ventless dryer. After reading reviews and speaking with Michael Fandino at CG Appliance, we decided to spend the extra money and buy the Miele stackable washer and ventless dryer. I didn't go to the store but spoke with Michael on several occasions and he was always available to take my call, knowledgeable about his products, and patient in answering all my questions. I ordered the Miele washer and ventless dryer and they were delivered the very next day. I had also considered purchasing at Lowes, prices were the same, but CG wins hands down on service!! Our experience with CG Appliance was seamless and couldn't have been better! Thank you, Michael! read more

Our old dishwasher stopped working yesterday. In urgent need a new one, I called several companies and Mike from CG appliances not only offered a great price and but also promised to install the next day. Today, the workers came in time and did install beautifully. Cannot wait for using the new dishwasher and I highly recommend this business! read more

CG Appliance - Bosch dishwasher 500 series - Appliances Near Me - Daly City, California

Service does matter! We had a family get together at my dad's place and found that the refrigerator wasn't working well. My dad didn't want to spend the money ("I'm already 84 years old why do I want to get a new refrigerator? How much longer am I going to live?") for a built-in refrigerator and wound up stuffing a standard-size refrigerator in a 42 inch hole about 3 years ago. Unfortunately, it hasn't been working well. My brother and I decided to buy a new refrigerator for him. Problem is that both of us live out of town. Fortunately, in looking for a premier brand I happened to call Ruth Texin at CG Appliance who walked me through the process of purchasing a beautiful Viking refrigerator over the phone. She knew her products inside and out and was able to advise me on the features that are important to consider. She was up-front and no-nonsense and gave me the bottom line which is a refreshing change. There is no comparison when deciding between purchasing from someone who knows the industry and her products and purchasing from a big-box store. During the time of installation we had a little hiccup. Looks like we measured the opening incorrectly and another 1/2" needed to be trimmed to install the refrigerator. Ruth, knowing our circumstances, took care of these seemingly minor details (which had the potential of creating a big headache) and even sent me a picture of the installation. Simply amazing service even without having the opportunity to meet in person! Ruth is a real gem and I have no hesitation about recommending her. I have full confidence that if anything were to happen with the refrigerator that my father will be well taken care of! read more

CG Appliance - Beautiful installation of the brand new Viking refrigerator - Appliances Near Me - Daly City, California

Attitude toward customers, I have never experienced such rudeness, the moment you walk in. Didn't get her name. I give this place zero star, make sure you are wearing your Sunday clothes or you will be treated with such attitude read more

Ruth Texin delivered above and beyond service. She was proactive and focused on problem resolution always keeping me in the loop. I was impressed with Ruth's double checking of orders and changes. I had a complex issue with the manufacturer. Ruth made it all easy even during these stressful times. And...she delivered on her commitments! Thank you. read more

Gloria McGinnis is the our contact. She had all our questions answered and provided fair prices. read more

I worked with Ruth Texin (on selecting the in-wall oven) and with Enrique and his team (for the install). Ruth knew everything about what was available and which brands had the best reliability. She pointed out that we should have the cabinet space measured professionally, to avoid buying a model that wouldn't fit (our previous oven was more than 30 years old and was an unusually small one in both height and width). She saved us a lot of time (and expense) with this recommendation since our cabinets are too small for the standard 30" wide ovens. She ordered a 27" GE for us and, when the factory kept pushing back the date it would be available, found us a similar model that we could get within a week. Enrique and his team also went above and beyond --- the changed the cabinet layout and opening to accommodate the new oven and returned several times to help me deal with a bad neutral wire. I am so completely impressed with all parts of the experience! Thank you! read more

Hesmall business that offers fair pricing, Highly recommend! We had a fantastic experience with Jeff and crew from start to finish! Extraordinary and refreshing customer service read more

I'm shopping for new washer and new microwave. So I was debating between CG Appliance & Airport Appliance. So I called CG first since their website advertise Free Delivery, Free Installation & Free Haul Away but when I called it's actually a "catch" so they are not free. ONLY on selected items, which to me is so deceiving. read more

CG Appliance - Appliances Near Me - Daly City, California

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Had the pleasure of buying my major kitchen appliances here with the help of Ruth Texin! Excellent customer service, extremely knowledgeable and provided great advise as well. Thank you and will definitely buy any future appliance needs from here again. read more

CG Appliances has the best products, and the best customer service. Over the many years I have been a customer, CG Appliance has always come through for me. The appliances are the highest quality. The knowledgeable sales people give excellent advice and have helped me choose the best, most reliable refrigerators, stoves and dishwashers. Why go anywhere else? read more

I purchased most of my kitchen appliances for a complete remodel from CG in 2019. This review is way overdue. Michael Fandino and the office staff were really helpful throughout, from helping me to select the right appliances to responding to urgent contractor requests during my remodel (shifting some minor parts to accommodate custom install needs) to helping me post remodel with problems I faced due to some shady decisions my contractor made during install. They often saw the worst of me, as this was my first remodel, but they were really terrific partners throughout. Thank you! read more

About a year and a half ago i'd purchased two stackable washers/dryers, and i had some difficulty getting cg appliance to come back to fix what was a rather minor install issue, so i ended up writing a less-than-favorable yelp review. Fast forward to today, same W/D's, but this time it was a repair issue that was looking to be costly. To the rescue came ernie canda, who sent me a tech manual, sent instructions on how to solve the issue, and he was instrumental in changing my opinion of cg appliance, to the point that sometime next year, when i will be needing some new appliances, cg appliance will be my first choice. read more

Beware when shopping in stores that don't post prices. The excuse of "we are a showroom" doesn't hold up. In this day and age pricing is everywhere so they must have a reason for hiding the prices. It felt like buying a used car, the store was messy and looked like a construction site. Honest businesses don't have to hide prices. I'll take my money elsewhere. read more

Great experience picking out appliances here. Much better selection and information than at big box stores.

I have had three appliances replaced from CG. Gloria McGinnis has been an exceptional contact. She researched what my options were, scheduled the delivery, and overall very friendly and great service. read more

When we went to purchase the Whirlpool Ref - there was no floor model of the size that we need. Ruth who was helping us did not mention that it would be a different look inside so we were shock when we got it delivered. No divider in the freezer compartment and no storage in the ref compartment. We went along after a month or two - we noticed that the veggies started to freeze in the middle shelf - we were told that it needs three parts to be replaced. They have a 3rd party service provider who is another challenge to deal with. They strolled us along - we have to bug them. The repair guy forgot to mention that the ref needs to be defrosted and that he will be in 10 minutes - how can the ref be defrosted in 10 min. When he arrived he didn't have a work order and only had two parts instead of three parts. - So if you need your sanity - do not even think of visiting this business. read more

I dealt with Jeff for a refrigerator purchase when Home Depot left me in the lurch. I first bought this GE side by side from Home Depot and was promised delivery by the next week. The day before delivery I get a call giving me the delivery window, two hours later I get another call saying the unit is on back order and won't be available for installation until two weeks later-ack! Did I mention that this is for a rental unit? This is when I had the good fortune to call CG. Jeff was great-got my refrigerator in the next week and the delivery was top notch-nice guys! Needless to say I won't be buying from Home Depot anymore..who needs that kind of stress when there is a local company who can handle your needs for about the same price point and no surprises! Thank you, Jeff and Co.! read more

Gloria McGinnis was my sales agent, very friendly, bought a Bosch refrigerator which both my wife and I love. Being that it was a new model, there was a delay in delivery, however, when we did get the delivery (done by a excellent delivery staff), inspected the fridge..no problems, no chemical smell like in a different brand that we bought from a big box stores. Thank you Gloria and CG Appliances! read more

Very friendly and super attentive. Renee helped me find the right item and didn't try to sell me something that I didn't need. She heard what I wanted and showed me the Options. I had to cancel my order but even when I canceled my order she was friendly and helpful. Use Big box stores as a show room and then see CG for your purchase ;) read more

My son is a contractor and gave me the CG appliance contact. I had a tenant during this difficult Covid-19 time that had a refrigerator go out. Spoke to Mike on a Saturday and he was fantastic. Called on Monday that he had one in stock and delivered it on Tuesday morning. This was also up a flight of stairs in San Francisco that some other stores would not have done. Thank you again Mike and I will be sure to give your name to others. Plus the price was very fair! read more

This company has been around for awhile. This ain't Home Depot, or Lowe's, or Airport. They've got real expertise on all levels of appliance and are really helpful. Lot of impressive stuff. We worked with Roger and couldn't be happier. read more

My 19-year-old Monogram refrigerator was on its last legs and I decided to buy a new stand-alone unit. Due to pandemic supply chain problems, refrigerators are hard to get now in the style you might want. Ruth at CG Appliance walked me through ALL the options and caveats, and gave me all the info I needed for four excellent choices. After consultation with my spouse, we chose the Fisher & Paykel RF201. The prices was less than I had expected, even with the old refrigerator removal fee and CA surcharge. Ruth tracked down and found the ONE remaining unit in the U.S. in black stainless steel and arranged the ship date. She coordinated the removal date for the old one, gave me two days to move the electrical outlet (built-ins want it high on the wall, stand-alones want it low), and set the installation date of the new unit. The removal team showed EXACTLY on-time, and were absolute artists in getting the big old unit down a twisted staircase, without ANY damage to anything. Two days later, EXACTLY on-time, the installation crew brought my new unit, installed it, tested it (the external water filter had to be installed, but we found a great place for it), and left in record time. I had a small issue leveling the unit the next day, but CG sent out a tech within 20 minutes who leveled it and made sure I had everything I needed. What a great product (the black stainless is beautiful), and I could not be more pleased with the service, courtesy, professionalism, and responsiveness of CG Appliance! They are AWESOME!! read more

CG Appliance - Appliances Near Me - Daly City, California

We purchased our range, dishwasher, and vent hood from CG Appliance. We worked with Ruth and she was super helpful. She was very patient and walked us through the differences between the different products. They have a lot of higher range products, such as Thermador, Mieler, Blue Star, Zephyr, etc. Ruth was very responsive to all of my email questions about the different products before we finalized our order. She made sure we had to right accessories for the products when we placed our order. We ended up having a problem with our dishwasher and Thermador would charge us a hefty amount to fix it. Thankfully Ruth was able to contact someone at Thermador and was able to get it fixed free of charge. She also followed up to make sure our problem was taken care of. We're very happy with her service and wouldn't hesitate to refer friends and family to CG Appliance. read more

I needed to buy a new washer/dryer for the 7 unit building I own. CG Appliance had what we wanted including an app/module to allow us to get away from quarters (everyone likes this feature). Delivery was an issue. First one of the machines was not in stock and not readily available, so we had them deliver the one that was in stock. Then the second machine was ready and delivered but they had forgotten to include the base for the machine. All told it took three attempts to get the machines installed. They did credit us for the extra deliveries which was nice. Now we're a few months into using the machines and we've had a breakdown of the washer. It's not clear if it's the washer or the payment module and even though be bought all the items from CG there is currently a back and forth between them and the module maker about whose fault this is. All told, the after sales service has been less than we had hoped. read more

Refused to sell me a dishwasher because I wouldn't use their guy to install it. Very disrespectful. Order your appliances elsewhere. read more

Can't imagine they do a lot of walk in business. When I walked in there were 4-6 people behinds desk talking to each other or on the phone but no one to look you in the eye or offer to help you. read more

This is my first time purchasing higher-end appliances and the team at CG Appliance made it a pleasurable one. I had the opportunity to work with Michael Fandino and was extremely pleased. I had a budget that I needed to maintain and he was able to work with me on a Viking Range. I will calling CG appliance first when I need to add the refrigerator. read more

When we were renting previously, our landlady had to replace the washer/dryer and got it from CG appliances. Now when we got our own home and had to pick up a few appliances, we visited the store and called a couple of times to get product information - we were not very satisfied with the level of product familiarity of the reps and ended up buying from Lowes due to better prices (!) and ability to provide better product and care information read more

Avoid this place regardless of price or selection. Ruth Texin was aware of a life-endangering installation by CG Appliance and did nothing to help. The sale went fine, but when it came to post-sales service, Ruth provided some of the worst service I've ever experienced. * After the refrigerator (Liebherr CS2060) was installed by CG Appliance, I let Ruth know that the ice machine was not working. She tried to punt the responsibility to Liebherr, but I insisted that the ice machine had never worked since the install and they had not verified it working either. She finally agreed to send out a service person in a couple of weeks. * When the service person arrived, it was determined that water line to the ice maker was probably kinked, and the ice maker began to work. However, while I was working with the service person, we discovered we could easily pull and tilt the refrigerator, because the refrigerator did not have an anti-tilt device properly installed. This meant that if there was an earthquake or our toddler pulled on the fridge door handles, they could have been easily crushed to death. The service person told me he remedied the situation. * I notified Ruth of the situation, and she did not apologize. She noted that the person who had installed the refrigerator had been fired for "forgetting" things. It was infuriating to hear that she was aware of the potential for life-threatening installations, but had done nothing to try and notify customers of these problems. Ruth, if you are reading this, I implore you to review all of the installations by this service person: if not for the moral imperative, then for covering your legal liability since you have no plausible deniability after our email exchanges. * The fridge then stopped working, and we called a Liebherr service person. The service person then discovered that the fridge was still not properly installed, and that the previous service person had simply wedged a random piece of wood. * I emailed Ruth and expressed my frustration. I also apologized for my frustrated tone and explained that it was a result of my concern of safety for my toddler and my family. She stopped responding, and I moved forward to hire another service person out of pocket to remedy the situation. The picture attached shows the top of the fridge. You can see that there is wood beam that could potentially serve as an anti-tilt; however, when the fridge is placed in alignment with the cabinets, the back of the fridge is not flush to the back wall. As a result, there is plenty of clearance for the fridge to tip forward. This is a extremely dangerous situation that is made even more dangerous by the fact that this is a cabinet-depth refrigerator which is highly-prone to tipping due to the high height-to-depth ratio. Please do not support this business. Buying a fridge should not endanger the lives of your family. If you're wondering if I was acting like a jerk, you are free to contact me to request the transcript of our emails so you can judge for yourself and confirm this account. read more

CG Appliance - Appliances Near Me - Daly City, California