A shout out to Solame and the gold star delivery and installation team!! This is the second time the crew have delivered to our third floor kitchen. The first was a dishwasher and now a 600lb refrigerator. Watching the 5 team members plan, site protect, lift, watch all edges, remove the old fridge and bring in the new was like watching a beautifully coordinated dance. They move as one, are calm and so respectful of the high-end finishes in our home. The BSC showroom are well established and appreciated for their appliance expertise, but the removal/ delivery and appliance installation are paramount. read more

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Terrible, terrible customer service. They don't stand behind their warranties and are okay with selling sub par product. After spending $$$$ you expect some level of accountability. I bought all my home appliances from them and regret it every day. Tom and Iyara were my point of contact and even after repeated requests to fix appliances and take care of their mistakes they declined. Please don't give them your business. read more

I bought a brand new refrigerator, a name brand, from a major retailer. You know, a "big box store". I convinced myself this was "a better deal". It was a better deal - for them, not for me, as the fridge broke down after just a few months of use. Their "repair" service is a joke, because it just broke down again. So after throwing out hundreds of dollars of food - *twice* - i decided to buy a *serious* refrigerator from *serious* people. That's when I found BSC Culinary. i now have a very nice, *quality made* refrigerator in my kitchen. The sales person was a pro, the installers were very professional, and overall I am completely satisfied with my BSC "experience". Want something that works? BSC. Otherwise, a big box store will do ya just fine. read more

If I could give the management team at BSC Culinary negative stars, I would. When our Amana refrigerator, purchased here 17 years ago, suddenly stopped working, my husband & I headed here for a replacement. We had received excellent customer service when we purchased our stove, refrigerator and cabinets here in 2005. Sadly not the case in 2021. Long story short, the employee sent out to measure our space, measured incorrectly; our fridge purchased in July 2021 arrived at the GE warehouse in November 2021 and subsequently went missing; finally a 1/14/22 installation date was scheduled; sadly the fridge did not fit through the kitchen doorway; our old refrigerator had been removed this date; unfortunately the water dispenser hook up was not closed off properly and we awoke the following morning to a flooded kitchen area with water dripping into the garage; we paid our contractor $450 to remove and replace doorway trim to allow the refrigerator to squeeze through; the refrigerator was finally installed on 2/10/2022, nearly 7 months post purchase. We did request a price reduction given the situation described above; management offered a partial reimbursement, although short of the amount originally agreed upon. When discussed with Danielle, BSC Operations Manager, she advised that "we are humans and my installers make mistakes." Granted mistakes are made by all of us but those with integrity own them and apologize. Please do note that Jay, Senior Sales Strategist, and delivery folks, Will, Max, John & Johnny, all did their best and were very customer oriented. read more

I highly recommend BSC Culinary. Bill is super easy to work with, very knowledgable about the products, and responsive. He went above and beyond in helping us figure out what we needed and making sure it was going to work perfectly in our space. These guys are pros. read more

worst store in the city. Beware. right before the pandemic they delivered a faulty Bosch dishwasher and a faulty sub zero fridge. I complained. asked them to take them back. they would not even talk to me. I'm stuck with over $11,000 in appliances that still don't work!!!! read more

Several years ago I bought some appliances from BCS and had a great experience. It seems things have changed quite a bit. When my old dishwasher stopped working in April we turned to BCS to buy a brand new Miele. The BCS team installed it and left, and it didn't make it through the first load before it stopped working. When we called BCS they were unresponsive and ultimately told us it was not their issue since they had installed it, and that we would have to deal with Miele directly. Two months later I am still dealing with Miele who have dragged their heels trying to get parts and service appointments scheduled. After the most recent service two weeks ago where they were still unable to fix it, they said they would escalate to get us a new dishwasher. We recently heard back that they cannot give us a new dishwasher until they have tried three service appointments. So now we wait again, with a faulty dishwasher that BCS sold us, and neglected to honor. I most definitely will not purchase anything from BCS again! read more

Today we had our new ASKO dishwasher installed. We bought it through Iyara at BSC. Iyara is knowledgeable, professional, and efficient. She listened carefully enough to guide me and never tried to up-sell or steer me towards anything except getting what I wanted. She knew her product lines extremely well. And she was patient with a guy buying a single unit when I am sure she deals with contractors and other buyers who are equipping an entire house ... or several. I bought through Cherin 15 years ago. And I checked them out again on this purchase. The prices for the appliance were the same. The big difference was in the cost of installation. BSC was significantly more - roughly $30.00. So why did I choose BSC? Cherins - and most other appliance stores - contract with independent installers. They hand off your purchase to an installer and simultaneously wash their hands of any responsibility. The customer does not get to choose the installer and does not get to have any contact with them before they show up do the job. When I bought the last ASKO, the installer had trouble getting the old machine out from under the counter top. Using brawn instead of brains, he yelled and swore, and bashed and crashed and ended up breaking the counter top. When I called to take this up with Cherins, I was pushed off to the installer who claimed that my counter top was defective, already broken, very old and worth nothing. With BSC the installers were trained by the distributor of the appliance. They were pros. They did the job without hurry and with great care. So, yes, it was worth every penny of the greater cost of installation to have the assurance that someone was behind the installation. I would buy from BSC with confidence again ... I hope not for another 15 years though! read more

I was in the market for an upgraded microwave and oven. I had an excellent experience working with Jay Vargas over at BSC. He was really helpful and creative at helping me figure out a combo that would work and that was within my budget. He was also very thorough reviewing the install guides to make sure the pieces would fit. Highly recommend working with him over at BSC! read more

Charmaine was always very helpful and friendly. The showroom is amazing and you can even test out the ranges and decide what you'd like by cooking on them. You're just required to clean up throughly, which is very helpful, like testing out a new car. I gave them 4/5 because my fridge arrived without a few minors parts that no one noticed but me. But overall this place is wonderful! read more

This is a great store; huge selection, all high quality brands. They are very helpful and answer any question you have. Delivery includes installation. I also bought my kitchen and bath counters from them in addition to several appliances. Our salesperson was Aldo .. who is so easy on the eyes ... and helpful .. that it really made the shopping experience all the better. read more

Oh come on! They don't even answer their phone. I called today to see if they had a particular dishwasher in stock... or to be told about something similar. When you call, you CANNOT talk to a human being. They have an automated attendant who, if you don't know who you want to talk to, will let you leave a message. Really? This is the service BEFORE I buy? I suspect they really don't retail, one-appliance buyers to bother them. read more

Another one of those similar experiences where the follow-up wasn't as great as the service was pre-sale. We bought a Big Green Egg here - they were the only BGE dealers in the city - paid extra for the install. Years later when I was replacing the gasket I realized how they did not even follow Big Green Egg's instructions for installation. They did not leave some of the extra parts behind - which we subsequently had to locate, but they forgot to install the top gasket which made a difference in performance. The also didn't align the egg properly. I feel like I am just starting to get the true potential of my egg thanks to the shoddy installation by BSC. Do not buy your Big Green Egg from these guys. read more

My current digs has never had a dishwasher...until now. Hand washing was the norm here at the casa. Dishwasher detergent, garbage disposals, and rinse cycles were terms I've never used here...ever. Flash forward 98 years (the home is from 1912). I've been researching dishwashers both online and various store visits and well, after much consideration, I decided what was important to me: the appliance should do the job right, with little maintenance yet not break the bank. A tall order if you will. BSC's Pat R. kindly walked me though several models I was looking for and answered all of my questions about dish washing appliances (being a novice and all). I ended up spending more than I had planned but with the assurance that I was making an investment that would last me a long, long time. It's a historical day here at the house. Running the dishwasher for the very first time. It's so quiet. Should I break out some bubbly? read more

We did a complete home renovation and made the mistake of going with another appliance purveyor that was laughably bad and rude and failed on every level. So bad, in fact, that, after 3 failed attempts to deliver a La Cornue range to us, we canceled the order. Even though it meant no working kitchen for a family with 2 small children! So we were fairly desperate when we called Iyara at BSC. She and the whole team there managed to be AMAZING on every level. They rushed the order, scheduled a site inspection and delivery, came on time to both and competently installed the range for a very reasonable price. And they were courteous and helpful throughout. The experience was such a marked difference from others we've had that our exceptionally busy contractor will be making BSC his go-to for appliances. Seriously GOOD service. read more

Great service at the showroom, we worked with Charmen and she helped us with all the details. We then moved to coordinating the installation with Randy which put up with our endless postponing. Installation of the Thermador refrigerator was smooth and David, JB & Ah-Hing took the time to align everything just right. All in all very pleasant and they gave me the feeling that I can rely on them if we'll ever need their help. read more

DO NOT SHOP AT THIS STORE! THEY STEAL FROM THEIR CLIENTS! One of their sales, employees, Emmanuel, charged our credit card more than $4500 as a deposit for appliances. We never signed a required authorization form they sent and we asked them to reverse the charge the day it was made. This was in February of 2018. It is now August 2018, and every time we have phoned to have them process the refund, they say they thought they processed are processing the refund. We have phoned at least 5 times over the past 5 months and are at the point of involving our credit card company and the police. read more

BSC (our rep was Aldo) provides the experience one expects from a high end appliances store. We visited multiple times for cooker/fridge/dishwasher purchase. The process was relaxed and focused on our needs and interests. We consulted with the cullinary specialist on our lifestyle and preferences and were introduced to a number of options, some more some less expensive then what we previously thought. During the ordering process, we needed to change the vent model due to size issues this was handled without difficulty n Most significantly, a year after our purchase (and we love our appliances), if I have a question, I can still email our rep who helps us out with pointers and the appliances have been great. I would recommend BSC and Aldo to anyone considering appliances and want a great end to end experience. read more

I noticed that other customers had similar issues regarding a lack of overall customer support post purchase. I can relate to this experience. Their "3" star rating on Yelp doesn't surprise me. At BSC Culinary Resource Center they appear more then happy to sell you a product, but when it comes to technical support they appear to care less about servicing you. I purchased an ultra high end Miele dishwasher from this store, I was SOLD on their stated customer service and product knowledge as a value add to purchasing through them. However, when I had an issue with the intake / drain alert system, the extent of their customer service was to contact Miele directly through a 1-800 number! They didn't even attempt to provide any assistance over the phone in order to diagnose the problem. If I would have known that this was the extent of their customer service / technical support, I would have never given them my business. I'm beginning to realize more and more how a majority of brick and mortar retailers provide little value other then a show room to display home appliances to potential customers. It's obvious given my experience that they have limited technical knowledge of the products they sell. This became fully apparent when I had an issue with my $2160.00 purchase. Next time I'm considering an appliance purchase, I will use a retailer as a show room, and then purchase online through some other channel so they don't benefit from the sale. Considering I'll be relying on the manufacturer to service the product anyway, I see little point in giving them my business. They clearly do not earn the margins they generate from in-store sales. I can probably get a much better deal online anyway with some research. To any consumer considering an appliance purchase, I would recommend purchasing elsewhere. read more

BSC Culinary is--I think--a well kept secret. I had no idea of its existence until I decided to put a commercial range into my home only to discover it's just too tricky with insurance, etc. So when I started researching close-to-commercial home ranges I discovered the Blue Star line with it's 22k BTU burners. I was directed to BSC in downtown SF for a live demonstration. The place is incredible, laden with hooked-up, working appliances. Pat the show room manager took me around and showed me their working Blue Star range. He was very informative and did not put any undue pressure on me. Then I met Ross, BSC' Culinary Director, who was even more knowledgeable and clearly very passionate about cooking. He turned on the range, showed me the features and even invited me back for lunch the next day. I show up the next at 1pm and he had me cook the entire staff meal on the Blue Star. It was fantastic! When you think how much cooking equipment--particularly ranges--cost it makes sense you should test drive them before buying. BSC and Ross make this possible. There is no one else I know who is providing this level of service and the try-before-you-buy demonstration. Highly highly recommended. Pay these guys a visit. They also do kitchen sinks, cabinetry and the like. read more

When it was time to remodel our kitchen, we went to Cherin's in the Mission and BSC Culinary. When I walked into Cherin's, no one greeted us and we walked around and looked at appliances for well over an hour, without ever having a sales associate approach. Next stop - BSC Culinary. As we walked into the front door, we were immediately greeted by Iyara. My husband and I gutted the entire kitchen, so this was our time to start fresh. Iyara, asked us a bunch of questions and our lifestyle, how much we cook, etc. After spending about 3 hours with Iyara, we narrowed down our selection to a few appliances. Iyara invited us back to BSC Culinary to see the appliances we were looking at "in action." She offered to cook a dinner for us, using the appliances so we could compare. Needless to say, we purchased all the appliances from BSC. Iyara helped us each step of the way. We love our kitchen and thanks to Iyara, our appliance selection is spot-on for our lifestyle. Since then, we have gone back to BSC and purchased a Miele vacuum. Iyara helped us again, and it's the best vacuum I have ever owned. Soon, it's going to be time for a washer and dryer. And, of course I will be calling Iyara again at BSC! read more

I have had very, very positive experiences with BSC appliances. The first time was with a hard-to-fit, built-in oven and the second was with a microwave/hood. These folks KNOW THEIR STUFF! What you MAY (not always) pay in the form of a couple dollars more is more than compensated for by their knowledge, attention to detail, delivery and take-away services. This is hands down the way to go. I especially would like to commend Aldo and Jared for their excellent service. Thanks! read more

Do NOT buy your appliances from BSC. They do zero customer service. My order was incorrect and missing a piece to make it work and they had me calling and emailing them every day with no response. I had to go to another appliance store for help. read more

BSC is all about the service on the front end during the sale, and did a good job working with us at that time. They do need to improve however on service should anything not be right post-installation. We spent way too much $ on a FULL high-end kitchen, and Pat couldn't follow through on a timely basis to fix an issue he and/or the designer made in ordering the wrong style handle on our cheapest appliance. I did all the legwork to find the part we needed, sent him a link and pictures, even offered to pay his cost for it. This was a cheap and easy solution that would make us happy. Pat tried, but he just couldn't figure out how to get things done post sale. After 10 weeks of waiting for him to make the purchase of the part - listed on the Jenn Air website as an option for our unit - I just paid for it and ordered it myself online. Nice enough people, and sales to install went well for most appliances (we also had an issue with installation expertise and a dead-in-the-box issue too on our brand new stovetop) thus 3 stars. My opinion is they are busy and not advanced enough in their business practices to ensure the consumers of their appliances are happy before moving on to the next sale. I suggest to Tom, who does appear to care here, he embrace the digital age and send a post-install survey to *consumers* on their satisfaction with BSC's services/appliances before moving on, linking part of the sales rep's compensation to sat scores. read more

We got our Bosch dishwasher here. I once had a landlord who got a deal on a few of them and put one in my apartment. I've been ruined for anything less since. I read up on the reviews at Consumer Reports t justify to Hubs. Then I started calling the few places in a 50 mile radius who carried Bosch. I spoke with a great sales person who met and then BEAT my lowest quote. When we went in to look at the two models we were interested in, she was helpful and very knowledgeable. I felt the place had a pretty good vibe. And I thought I might even come back for some of their cooking demos. When would I ever get the opportunity to get the opportunity to cook on a Viking, Aga, or La Cornue. Unfortunately, once they got my credit card digits, they were significantly less attentive when I called with questions. They lose a star for that, but overall I'm happy! read more

I've been using BSC Culinary for 11 years. Iyara has been the sales rep since I started. She knows all her products well and knows the business and history behind the products. I've always been satisfied with the business there. If you are looking for high end kitchen appliances, BSC is a great resource. read more

As the owner of an architectural firm, we often specify appliances for our projects or make recommendations to clients when asked. In our case, our first recommendation is always BSC. Customers who shop at BSC will discover many benefits: a current showroom, knowledgeable sales staff, cooking classes, free lunch (highly recommended!) and helpful support on the other end of a purchase. We can personally attest to the level of service, including the other end of the spectrum when we needed service for our personal dishwasher; you're simply taken care of. And, given the price-point is the same no matter where you go, it makes sense to consider BSC. Over the years, we have worked with Ruth, Iyara and Moira; each have been patient and professional at every step of the selection and purchase process. We will continue to refer them. read more

Purchased Subzero and had it installed by BSC. Iyara, our sales associate, was very helpful and courteous in the purchase and setting up the install. William and Oscar, the installers, were professional and prompt in delivering and installing the Subzero. Appreciate the level of professionalism during the whole process. read more

this review is a bit old. but i still think buyer beware. as a wedding gift my inlaws bought us 15k worth of appliances from then bob's. this was 2003. the sales person seemed nice enough. when my father in law went over the bill in store they had billed him for the shipping which they had said 5 minutes before would be free. hmm. honest mistake could be. then the appliances arrived. the guys delivering it were complete goons. they were big enough to lift the stuff in our house without dollies but instead they took 10 minutes getting the first piece off the truck. then they scratched and dented our hardwood floors. don't ask me how because they had dollies and blankets. we were upset (new house) and said as much. we also got on the phone right away to tell someone at BSC. the same salesperson that had helped us earlier said he would call the warehouse guys. then we never heard back. we sent emails. we made calls. still nothing. finally we missed some work to go down during the day and talk to the salesperson. again he said he's do something. then we never heard from him again. i wish i could remember his name. one of the few people i've met that was nice in person and then completely blew you off later. i personally wouldn't think of dealing with this place again. but this was a few years ago. just beware. after they got our money there was no customer service at all. our floors were never repaired. read more

I spoke to Iyara at BSC regarding a microwave and sent her a pictur eof the space. I asked her to confirm receipt, which she did not, I called her the next day, which she did not responds. I purchased a Miele cooktop so much money some time ago, and so I am a client. Shame on her for not following up...bad biz! read more

They have nice appliances, but so do other people. And don't let them sell you an extended warranty. I just received the worst customer service ever. Spent over $26,000 on applicances and extended warranties. The AGA oven breaks last night and now won't turn off. Called for service and the extended warranty is 10 days expired. 10 DAYS!!! I was hoping that a high-end retailer would be willing to extend some service to a good customer, but was told by Nicole, their extended warranty person, that "we can't do that for everyone this happens to." Her snooty attitude extended to telling me that well you didn't really spend that much and we have plenty of other customers. Apparently they sell so many appliances that break within days of going out of warranty that they'd go broke making things right. If you do make the mistake of buying appliances from these jokers, don't bother with any warranties. You'll just have to deal with Nicole. BTW she also works at Atherton Appliance so give them a miss too. read more

Horrible customer service Ordered a cooktop with accessories. After 8 weeks and continual phone calls to them, asking for delivery date our cooktop arrives. The accessory pieces are not for our cooktop. We asked for the return address and a refund for wrong parts. "We'll have to call you back on that". It has been a month and we call them two or three times a week. Still no resolution. Absolutely do NOT buy anything bigger than a toaster from BSC culinary resource read more

BSC is great. I bought my Big Green Egg from them and continue to go back regularly for eggsecories, charcoal and advice from Ross. If you want to know about grilling you have to go to Ross. He'll set you straight and never push you to buy the most expensive thing or waste a bunch of money on accessories you don't need. He's not a sales guy - he's a cooking and grilling Jedi Night. I've learned a lot from him and keep going back. Really looking forward to his Big Green Egg Intermediate lesson on April 18th. Smoked a 12lb pork butt the another night for 20 hours. Amazing! Thanks Ross. Now you have to show me how to BBQ that beef brisket you make. read more

We are renovating, and our architect recommended BSC as a great place to buy an entire house worth of appliances. Unfortunately, we connected with Bill there. He is not knowledgeable and will waste your time. We chose not to purchase any appliances from BSC for two reasons - 1) Bill simply didnt have enough information (he relied on colleagues but they were busy with their own clients) 2) Bill got upset and told me I was "wasting his time, spending too much time at BSC asking questions if I was going to shop around" when I asked if BSC could give us a better package deal since another store was offering a discounted washer/dryer as part of the package. He got SO mad. One of the kitchen design people (they sit in the front of the store) overheard the whole conversation and didn't know what to say - but quietly suggested I call the manager. I left and called Pat, the manager, moments after and left a simple voicemail. Never heard back. Needless, I would NEVER buy a thing from a place or people like that. Avoid at all costs and go to a place like Cherin's, where they treat customers with care and respect. read more

I have used BSC culinary several times over the years and always get excellent service. An example would be that when a refrigerator came with a cracked ice maker drawer, they sent me a new one with no questions asked. They also held my purchase for me for a long time when my project was not ready for delivery--no complaints. When you were dealing with high-end appliances and the prices are pretty much fixed, I would definitely go with the supplier with the best service level and I believe that to be BSC. read more

I bought 22,000.00 worth of appliances and after Pat charged the amount to my credit card there was no service what so ever. I had questions about the appliances and the calls were ignored. When we purchased our refrigerator we specified a left hand opening... we were told they came either way and not to worry. When we received our frig the opening was on the wrong site and we were told that one has to pay for a service to come out for $200.00 or else have the contractor switch the doors which means a charge from the contractor. I talked to the contractor and they said that the door was too big and they were afraid of damaging the door. We paid $6569.00 for the refrigerator. and questioned the charge and were told there is no service at all from BSC, they are not a service company! I do not recommend BSC in San Francisco and I was told that BSC down the peninsula had cheaper prices and better service. read more

They are great. Over the holidays, my 15-year old GE Monogram Refrigerator dies. After several short-lived repairs over the years, I decided to open my wallet and replace it with a new Sub-Zero. After calling around to a few of the other local appliance companies (whom I won't name here), BSC was the only company to actually call me back. I worked with Charmen over the phone and via email. She was friendly and helpful and scheduled the refrigerator delivery for the second week in January. Now, the installation of the new refrigerator is why I'm writing this review. The crew came (during stormageddon, mind you) for the installation. When they tried to pull the old fridge out, it didn't budge. Not at all. I mean zip...zero...nada. At this point, they could have walked away but they didn't. After some deduction (and a small "discovery" hole), they learned that when the kitchen was remodeled (before me owning the house), the contractor doing the work had the brilliant idea attaching the refrigerator to a 2x4 and building cabinets around that. Basically, this fridge was going nowhere. So again, instead of leaving me hanging these guys went above-and-beyond. After several hours, and several sawzall blades, they managed to remove the old fridge with no damage to the surrounding cabinetry. Thomas, Paul, JB, Will, AJ and James (yes, it took 6 guys)--thank you again very much. You guys are pros!!! read more

Our office dishwasher broke down before the holiday season and it was a little taxing to procure a new one during this time. It doesn't also help that our office is a located in a class-A building where the are very strict with everything that they do! But thanks to Bill Kavros, he got us a good deal on our new dishwasher. Their cost was half of what their competitors quoted us! They procured, delivered and installed our new dishwasher in a week's time. And SUPER THANKS to DAVID and DAYTON for doing a great job installing and demonstrating to us how to use it. They were quick, professional and efficient. read more

F this place. We purchased $12k worth of appliances there 8 years ago and our Piece of junk Jenn Air fridges compressor decided to take a dump 8 years into owning the fridge. Well we called BSC to see if this was covered under the warranty. There response "what would you like me to do about it" , how about shove it up your tight ass, really! How about some customer service you moron. Shop else where this place is the devil reincarnated as an overpriced appliance store. read more

My first time reviewing on YELP, and I was inspired to write before I even bought something. I am in the market for a washing machine. The only place that has this particular brand of washing machine, Bosch 3.4 CU Ft. plumbed and displayed is at BSC. I needed this set up because this make and model was supposed to have a particular noise to it that turned some on-line reviewers off to the machine. I called to make an appointment and spoke with Ross Rosenzweig. He asked me to let him now what time I would arrive, so that he could have the machine running and dialed in to the particular spin cycle that created above mentioned noise. Already helpful- Alas, 8 minutes in, Ross was found. I had done extensive research, and Ross put my knowledge-base to shame. He remembered everything about my situation from our phone call hours before. No pressure, and all professionalism. He introduced options, and steered me away from more expensive models that would have worked; but were less ideal for needs. My interest was focused, and my time was short, so my experience was limited to hearing the machine, talking about it, then leaving. Customer service is a dying art. Here is a guy who enjoys his work and has mastered his craft. And even if he doesn't enjoy it, he does a hell-of-a-job faking it. I wish my physicians were so good. I would give this place a shot before trying any other shop with the same products. read more