Excellent job, quick service, fast response time. Very professional technician. I appreciate their…read morework and highly recommend.

I have a 10-year-old built-in Thermador fridge that initially had a defrost issue--it was blowing…read morehot air and warming up. Vadym came promptly and fixed that issue with no problem. Later, I had another problem as the fridge started making an odd noise. Initially, Vadym suspected it was the compressor fan, but the issue persisted. This issue had actually been lingering for a long time, I had at least four or five other companies came to diagnose the noise issue, each offering different quick opinions--some barely inspected it and suggested immediate part replacements, others insisted the fridge needed to be pulled out (which is a big job for a built-in unit) and fix from the back of the fridge. But none felt confident, they all rushed to conclusions without a proper diagnosis. Vadym stood out by taking the time. He thoroughly examined the fridge and, when the issue persisted, he consulted his network instead of guessing. Eventually, he figured out the noise was caused by the condenser pipe and water pipe being too close, which caused vibration when the compressor kicked in. In the end, he fixed it. What I truly appreciated was his commitment, he didn't rush to a quick guess; he invested time, asked for input, and returned until it was resolved. I would highly recommend Vadym and Metro Appliance to others.

UPDATE: Triton finally called me back and was able to issue the reimbursement for the compressor…read more Thanks to Mario for following up after my review and working to make it right. Appreciate it! My LG refrigerator died recently and I needed it repaired ASAP. Triton was able to come the soonest so I went with them. They came right away and fixed the problem- the fridge needed a new compressor. So far so good. The job ended up costing around $1350. $950 for the labor and $400 for the part. Super expensive I know but still cheaper than getting a new fridge. The problem was that the compressor was still under warranty and the repair man said that they could reimburse us for the part if we call LG to have them replace it after the fact. He assured me that this is common practice and he's done it several times before. Ok so I pay them, call LG, give them all the info they asked for and they say they will send Triton the new part in 3-4 weeks. A month goes by and I call Triton about the reimbursement. The guy says he needs to check with his warehouse or inventory manager or something to see if the part arrived and would call me back. I never heard back. I tried again the next week. Same thing- he needs to check with his inventory guy and will get back to me. No call back. I call again and you'll never guess what happened. Yes same story. And now I am writing this review because I'm starting to think I'm not getting that $400 back. Ugh. Still I can't give only 1 star bc they did fix it and they were courteous the whole time they were here. 2 stars it is.

I worked with Triton Appliance repair to fix my broken Viking microwave. Triton Appliance kept me…read moreupdated on the progress and was transparent about all the problems the technicians encountered. Despite not being able to fix my microwave in the end due to missing parts, the team was honest and responded well to feedback and refunded all the fees for me. I appreciate the honesty and how understanding the team is. They could've kept the money and not refunded me, but they did. Repair cost was cheaper than getting a brand new microwave. If you go with triton for the repair, they will wave the initial inspection fee. Will be using them again.

It was our lucky day when we called A Plus Appliance Repair, and Alex came out to fix our…read morerefrigerator. Alex is not only very knowledgeable, but honest, professional, polite, respectful, neat and he was a pleasure to have in our home. We are so happy with Alex's work and knowledge, and now feel so comfortable knowing we have such a great repairman to call if we ever have another appliance we need fixed. We would never hesitate to recommend Alex, and would never look any further then to call A Plus Appliance Repair and Service and ask for Alex! Thank you Alex for your help in fixing our refrigerator!!!

My dishwasher was being problematic, so I was able to schedule an appointment for the next day to…read morecheck it out. However, when the technician came, it decided to magically start working again by itself. I wasn't charged for the visit, which I really appreciated, despite having someone take the time to come out and look at my perfectly running dishwasher!

We needed a part replaced on our Thor range. After filtering for repair services in the area that…read morework on this brand, the list was very small. Several never responded at all. Thor's own certified service providers were no better (one declined the brand, the other ghosted). Gold Standard had 259 five-star reviews, so my wife reached out through Yelp on November 20. It took two weeks and a follow-up message (plus a voicemail) before Cristhian responded. He came out on December 8, diagnosed the issue, and quoted us $272.30 + tax for the part and $310 for labor. We paid $85 for the diagnosis and told him to go ahead and order the part. Then, silence. My wife followed up on December 16. No response. Again on December 18, this time saying we'd find someone else if he couldn't commit to a date. He finally replied, saying the part was backordered and wouldn't arrive until mid-to-late January. We said we'd wait. Late January came. My wife followed up again. Cristhian said he'd call the supplier "real quick." A few days later he reported the supplier wasn't answering his calls or emails. He said he'd look into alternatives. My wife followed up again on February 10, offering to source the part herself if he'd just tell her the part number. No response. On February 28, after three months of this, we sent a final message letting him know we were moving on. Cristhian never replied. Summary: we paid $85 for a diagnosis, got a quote that was never acted on, sent roughly ten messages over three months, and received maybe four replies. The part was apparently never procured. His phone always went to voicemail. I'm writing this because the 5-star rating doesn't reflect our experience. Hopefully Cristhian will respond and resolve the issue quickly, and/or refund the $85 diagnosis fee.

A group of ladies, gentlemen ad profssionals. They knew what htey were doing. They were honest…read more They did a great job!!

My 1950 O'Keefe and Merritt stove has a wonderful florescent light that illuminates the cook top…read more It stopped working. It wasn't the bulb, I'd taken care of that for the 54 years I've owned the stove. People had lots of suggestions for what I could do, but I used Yelp's project help, and found this company. They were FANTASTIC! Vince came to my home on the 10April and did an extensive inspection. He figured out what was needed and came back today to finish up. He was efficient, helpful, and pleasant. Could not ask for a more personable guy. The price for the entire service was terrific. You can ask me if you want to know.

As a regular Yelp user who values honest, detailed reviews, I wish this experience had gone better…read more I had two separate washer sets needing service, both less than two years old, and unfortunately, both visits were disappointing. I paid two separate diagnostic fee of $85 each even thought the same technician came for both units on the same visit. For the first set, I was charged a diagnostic fee plus over $387 in repairs--for a washer that's barely a year old. I paid it, hoping for peace of mind that the problem was resolved. For the second washer, they came to look at a leaking stackable washer, charged another $85 diagnostic, and told me "nothing is wrong." Two weeks later, that same washer flooded the floor again. When I called back under their three-month service guarantee, they said they don't work on stackable units. I reminded them that they had already serviced that exact washer and that their guarantee should apply. After a lot of back-and-forth calls, they finally admitted they couldn't honor the guarantee because they "don't have a technician for that type of unit," and only then did they agree to refund the diagnostic fee. I appreciated that refund, but the whole experience left me feeling uneasy--especially after paying $387 for one repair and getting no resolution on the other. For appliances this new, I expected clearer communication, better follow-up, and accountability. Then, while reviewing my receipts, I realized I had used Sunny HVAC previously for a dishwasher error code. Their technician completely misdiagnosed the issue and quoted a $764 repair, plus charged me a separate $85 diagnostic fee. I later called Azer Appliance for a second opinion, and their technician immediately found the real problem -- a simple clogged air gap -- and fixed it on the spot for just their diagnostic fee. Shortly after, Sunny HVAC claimed they had refunded my fee, which was simply not true. What's worse, Sunny HVAC has repeatedly asked Yelp to remove my reviews, arguing "inconsistencies" whenever I provide more detail or correct their misstatements. Yet it's their own replies that constantly distort the facts and recharacterize what actually happened. This pattern of flagging honest reviews and rewriting the narrative is exactly how they maintain such a high rating -- by silencing valid customer experiences instead of taking responsibility. Polite staff, yes--but inconsistent service, confusing policies, and minimal ownership of mistakes make it hard to recommend.

We requested service for our washing machine. The diagnostic went very well and Anton was able to…read moredetermine the possible issues. He resolved the issue and the appointment was very thorough and efficient. Thank you very much!

He was initially responsive to our requests to repair our freezer, dishwasher & washer. He quoted…read moreus a price & we did not even negotiate since we trusted tht he will do a good job. However, after about a month the dishwasher stopped heating again which is what we asked him to fix. And then the washer's water valve is not working after he fixed it from leaking. Now, we can't even use it to do our laundry. We called him several times and left messages but he's not responding. The one time he answered my husband's call when I guess he didn't know the number yet, he promised to send someone but after waiting for several hours, no one came. Now, he's back to not answering any of our calls.

Jimmie returned my initial text in less than 5 minute. He came out the next morning to trouble…read moreshoot my dryer problem, give me a price and order parts. The parts arrived 3 days later and Jimmie came back and installed the parts and made the dryer run again. Jimmie is a very skilled professional and a really nice guy to do business with.

We called Jimmie out this week for the second time - this time was for our dryer. It was no longer…read moreheating up. Jimmie arrived on time with everything he needed to get the job done. He diagnosed the issue, fixed the broken part, ensured everything else was working well, and even went above and beyond to notice that the vent system was not installed correctly at first by the home's previous owner, so he fixed that too. Fast, reliable, knowledgeable, friendly, reasonable service cost... basically all the adjectives you want to see in a Yelp review. It's helpful to know a skilled technician to rely on!

Mike came to fix my dryer and was prompt and efficient with his work. He gave me great advice on…read morethe maintenance of my machine and had my machine up and running in no time. I appreciated his friendly and quick service!

Washing machine wasn't working and I was able to schedule a repair for the next day. Mike at All…read moreState Appliance Repair was timely, arriving within the estimated window of time. He quickly diagnosed the issue and had the proper part on-hand to replace and fix the washer. I would recommend.

A week ago, I called quality appliance repair to have my dishwasher looked at. This company was…read morerecommended by a colleague. I got a prompt call saying the gentleman can't come; however he was very quick to refer me to another company. I thanked him for the number and contact information and of course the rest is in my next review. Quality appliance recommended me to Giovanni Grossi of Goal Repair. Both these folks are prompt and courteous with their calls and or text messages!

Washer Repair. CASH OR CHECK ONLY…read more Desperate as usual when a major appliance, my washer, malfunctioning! My usual repair person was not picking up phone calls or emails. Others also non-responsive. So was not expecting much when I left a message especially since it had a not available greeting. Left a message anyway and, holy moly, Greg from Quality Appliance Repair Service (QARS) called me back within minutes!!!!!! Greg Barca explained his current limitations but offered to come by to look at my washer. A metal wire circle had popped out and it wouldn't let me close the door for any loads. Greg arrived within 15 minutes and was nice, personable and chock full of information that was very useful. He looked at the wire circle and popped it back into place. Checked out the machine by running a quick short load. Also looked at my dryer because of concern for a clogged dryer vent. He popped out the bottom panel and looked it over, as well as checking the flow of the outside dryer vent. Looked good! I was grateful and appreciative that QARS was able to come out immediately and address my washer repair need. Greg knows what he's doing and explains as he goes. I do believe he delivered value for the job under the circumstances but most would argue I could have done it myself. I am far from a DIYer. If I thought I could have done it myself I would not have have felt the need to call. Hence I am happy with QARS! Only caveat is QARS accepts Cash or Check only. This was one of the few times that I had cash on hand so, thank goodness, it all worked out! I would not hesitate to call QARS for future repairs but will make sure to have cash or check on hand.

My experience is very poor and I have felt unsafe. The technician came to my house through American…read moreHome shield service request. - The technician came 2 hours 45 minutes late to the appointment. - On a problem regarding Microwave not heating evenly across the plate of food, he wanted me to heat the food additional 2 minutes after 45 secs of heating. After heating anything for 3 min in a powerful Microwave, you cannot touch it by hand. So I asked if the technician has a thermometer so we can check if it is evenly heating or not .. the technician suddenly turned towards me with a pointed finger saying he is leaving and he does to want do the service request. - I felt that he was warning me inside my home. Horrible! - So he left without finishing the service request - I wasted my whole day and then called AHS to complain and ask for another service.

I cannot say enough good things about A-Z appliance repair. This company has repaired or made an…read moreassessment on whether a repair was possible on at least three of our appliances in the last few years. They are always responsive to service requests, either completing repair assessments on the same day or within one day of the request. A few years ago, they fixed our fridge as it was leaking every time it went through its defrost cycle. They were able to repair it and since then no water has pooled by the base of the fridge, proving the quality of their repair. On their last visit, their determination after testing the machine was that it was too costly to repair. I appreciated their advice on the sizing of our new machine and promptness of their visit, right within the service window.