I have a 10-year-old built-in Thermador fridge that initially had a defrost issue--it was blowing…read morehot air and warming up. Vadym came promptly and fixed that issue with no problem. Later, I had another problem as the fridge started making an odd noise. Initially, Vadym suspected it was the compressor fan, but the issue persisted. This issue had actually been lingering for a long time, I had at least four or five other companies came to diagnose the noise issue, each offering different quick opinions--some barely inspected it and suggested immediate part replacements, others insisted the fridge needed to be pulled out (which is a big job for a built-in unit) and fix from the back of the fridge. But none felt confident, they all rushed to conclusions without a proper diagnosis. Vadym stood out by taking the time. He thoroughly examined the fridge and, when the issue persisted, he consulted his network instead of guessing. Eventually, he figured out the noise was caused by the condenser pipe and water pipe being too close, which caused vibration when the compressor kicked in. In the end, he fixed it. What I truly appreciated was his commitment, he didn't rush to a quick guess; he invested time, asked for input, and returned until it was resolved. I would highly recommend Vadym and Metro Appliance to others.

Alex was great! He was obviously very knowledgeable about our Subzero wine fridge, and explained…read morethe pros/cons of the "bandaid" fix we asked for (that is, fill with freon) vs. a much more expensive permanent fix. Communication was very fast and service was prompt. We have used Alex several times for different appliance and he has always been great - straight shooter with a fair price. Definitely recommend.

UPDATE: Triton finally called me back and was able to issue the reimbursement for the compressor…read more Thanks to Mario for following up after my review and working to make it right. Appreciate it! My LG refrigerator died recently and I needed it repaired ASAP. Triton was able to come the soonest so I went with them. They came right away and fixed the problem- the fridge needed a new compressor. So far so good. The job ended up costing around $1350. $950 for the labor and $400 for the part. Super expensive I know but still cheaper than getting a new fridge. The problem was that the compressor was still under warranty and the repair man said that they could reimburse us for the part if we call LG to have them replace it after the fact. He assured me that this is common practice and he's done it several times before. Ok so I pay them, call LG, give them all the info they asked for and they say they will send Triton the new part in 3-4 weeks. A month goes by and I call Triton about the reimbursement. The guy says he needs to check with his warehouse or inventory manager or something to see if the part arrived and would call me back. I never heard back. I tried again the next week. Same thing- he needs to check with his inventory guy and will get back to me. No call back. I call again and you'll never guess what happened. Yes same story. And now I am writing this review because I'm starting to think I'm not getting that $400 back. Ugh. Still I can't give only 1 star bc they did fix it and they were courteous the whole time they were here. 2 stars it is.

Had this company out to service our fridge's airflow system, and the ice maker stopped working…read moreafter their repair. They then upsold us on installing a new ice maker, which was more than the initial installation. First, they claimed the airflow system they worked on was completely unrelated to the ice maker (mechanically false). Once that was debunked by their own notes showing they adjusted the air ducts, they shifted tactics - claiming the ice maker was "nearing complete failure" during the initial visit. Conveniently, they never reported or documented this alleged "wear" until we disputed the subsequent breakdown. Lastly, they did no electrical testing or voltage checks were done to prove the part is dead. Unreliable diagnostics, changing stories, and after-the-fact reporting just to avoid accountability for an installation oversight. Save your money and call a company that uses actual data and stands by their written reports.

My LG dryer stopped to work and I made an appt for a service call for the following day. Alex came…read moreon-time and texted me his arrival time prior to coming. The diagnosis was fast. Alex provided a clear timeline and quote for the fix. We eventually decided to buy a new dryer given the current one is already at its 10 year mark. And Alex proposed to waive the service charge!

Made an appointment to have our LG washing machine looked at. Alex showed up promptly. Actively…read moreworked on the machine, gave us his opinion on what the issues might be. He was honest and stated he could not be absolutely sure the exact problem. He was quick, efficient and with integrity. We appreciated his style and professionalism. Will use again

We needed a part replaced on our Thor range. After filtering for repair services in the area that…read morework on this brand, the list was very small. Several never responded at all. Thor's own certified service providers were no better (one declined the brand, the other ghosted). Gold Standard had 259 five-star reviews, so my wife reached out through Yelp on November 20. It took two weeks and a follow-up message (plus a voicemail) before Cristhian responded. He came out on December 8, diagnosed the issue, and quoted us $272.30 + tax for the part and $310 for labor. We paid $85 for the diagnosis and told him to go ahead and order the part. Then, silence. My wife followed up on December 16. No response. Again on December 18, this time saying we'd find someone else if he couldn't commit to a date. He finally replied, saying the part was backordered and wouldn't arrive until mid-to-late January. We said we'd wait. Late January came. My wife followed up again. Cristhian said he'd call the supplier "real quick." A few days later he reported the supplier wasn't answering his calls or emails. He said he'd look into alternatives. My wife followed up again on February 10, offering to source the part herself if he'd just tell her the part number. No response. On February 28, after three months of this, we sent a final message letting him know we were moving on. Cristhian never replied. Summary: we paid $85 for a diagnosis, got a quote that was never acted on, sent roughly ten messages over three months, and received maybe four replies. The part was apparently never procured. His phone always went to voicemail. I'm writing this because the 5-star rating doesn't reflect our experience. Hopefully Cristhian will respond and resolve the issue quickly, and/or refund the $85 diagnosis fee.

A group of ladies, gentlemen ad profssionals. They knew what htey were doing. They were honest…read more They did a great job!!

Sunny HVAC & Appliances Repair has been great. I have been using their services for over 10 years…read more They have helped me with AC/ Heater, water heater refrigerator etc. They are very nice accommodating and deliver quality repairs. I highly recommend them.

My 1950 O'Keefe and Merritt stove has a wonderful florescent light that illuminates the cook top…read more It stopped working. It wasn't the bulb, I'd taken care of that for the 54 years I've owned the stove. People had lots of suggestions for what I could do, but I used Yelp's project help, and found this company. They were FANTASTIC! Vince came to my home on the 10April and did an extensive inspection. He figured out what was needed and came back today to finish up. He was efficient, helpful, and pleasant. Could not ask for a more personable guy. The price for the entire service was terrific. You can ask me if you want to know.

Something sounded terrible in our dryer when it tumbled so we contacted Appliance Repair Tech to…read moreset up an appointment. Amir came exactly when he said and was incredibly quick diagnosing the issue without even touching his tools. Then, because he didn't have to do any disassembly or use equipment to conduct the diagnosis, he refused to be paid the very reasonable diagnostic fee. What a stand-up fellow!

We requested service for our washing machine. The diagnostic went very well and Anton was able to…read moredetermine the possible issues. He resolved the issue and the appointment was very thorough and efficient. Thank you very much!

Kudos to Jimmie. I had great service from him 2 years ago on an appliance and contacted him today…read morewith a problem on another machine. Jimmie asked me questions online and over the phone about the problem and the machine and had me try a few things. He was very honest about the odds of one potential solution solving the problem on my old machine. I appreciate his honesty and his responsiveness.

We called Jimmie out this week for the second time - this time was for our dryer. It was no longer…read moreheating up. Jimmie arrived on time with everything he needed to get the job done. He diagnosed the issue, fixed the broken part, ensured everything else was working well, and even went above and beyond to notice that the vent system was not installed correctly at first by the home's previous owner, so he fixed that too. Fast, reliable, knowledgeable, friendly, reasonable service cost... basically all the adjectives you want to see in a Yelp review. It's helpful to know a skilled technician to rely on!

My washer broke down over the weekend at the worst possible time! Monday morning I called All State…read moreand they were able to schedule Mike to come out and fix it that afternoon. What a relief. Mike was very nice and thoughtful, after diagnosing the problem he explained the situation and got to work. Fixed in little over an hour. Thanks Mike!

I called All State Appliance to fix my older washing machine. The woman who answered the phone was…read morepleasant and helpful and the Tech, Mike, called 15 mins. before he arrived as I requested. Mike was professional and efficient. The part took longer to come in than anticipated, and Mike kept me informed, which I appreciated. Although the the service call fee was pricey (likely the going rate) because I moved forward with the repair it was waived. Overall I recommend All State Appliance Repair, and Mike the technician. Lisa M.

A week ago, I called quality appliance repair to have my dishwasher looked at. This company was…read morerecommended by a colleague. I got a prompt call saying the gentleman can't come; however he was very quick to refer me to another company. I thanked him for the number and contact information and of course the rest is in my next review. Quality appliance recommended me to Giovanni Grossi of Goal Repair. Both these folks are prompt and courteous with their calls and or text messages!

Washer Repair. CASH OR CHECK ONLY…read more Desperate as usual when a major appliance, my washer, malfunctioning! My usual repair person was not picking up phone calls or emails. Others also non-responsive. So was not expecting much when I left a message especially since it had a not available greeting. Left a message anyway and, holy moly, Greg from Quality Appliance Repair Service (QARS) called me back within minutes!!!!!! Greg Barca explained his current limitations but offered to come by to look at my washer. A metal wire circle had popped out and it wouldn't let me close the door for any loads. Greg arrived within 15 minutes and was nice, personable and chock full of information that was very useful. He looked at the wire circle and popped it back into place. Checked out the machine by running a quick short load. Also looked at my dryer because of concern for a clogged dryer vent. He popped out the bottom panel and looked it over, as well as checking the flow of the outside dryer vent. Looked good! I was grateful and appreciative that QARS was able to come out immediately and address my washer repair need. Greg knows what he's doing and explains as he goes. I do believe he delivered value for the job under the circumstances but most would argue I could have done it myself. I am far from a DIYer. If I thought I could have done it myself I would not have have felt the need to call. Hence I am happy with QARS! Only caveat is QARS accepts Cash or Check only. This was one of the few times that I had cash on hand so, thank goodness, it all worked out! I would not hesitate to call QARS for future repairs but will make sure to have cash or check on hand.

My experience is very poor and I have felt unsafe. The technician came to my house through American…read moreHome shield service request. - The technician came 2 hours 45 minutes late to the appointment. - On a problem regarding Microwave not heating evenly across the plate of food, he wanted me to heat the food additional 2 minutes after 45 secs of heating. After heating anything for 3 min in a powerful Microwave, you cannot touch it by hand. So I asked if the technician has a thermometer so we can check if it is evenly heating or not .. the technician suddenly turned towards me with a pointed finger saying he is leaving and he does to want do the service request. - I felt that he was warning me inside my home. Horrible! - So he left without finishing the service request - I wasted my whole day and then called AHS to complain and ask for another service.

I cannot say enough good things about A-Z appliance repair. This company has repaired or made an…read moreassessment on whether a repair was possible on at least three of our appliances in the last few years. They are always responsive to service requests, either completing repair assessments on the same day or within one day of the request. A few years ago, they fixed our fridge as it was leaking every time it went through its defrost cycle. They were able to repair it and since then no water has pooled by the base of the fridge, proving the quality of their repair. On their last visit, their determination after testing the machine was that it was too costly to repair. I appreciated their advice on the sizing of our new machine and promptness of their visit, right within the service window.