I have a 10-year-old built-in Thermador fridge that initially had a defrost issue--it was blowing…read morehot air and warming up. Vadym came promptly and fixed that issue with no problem. Later, I had another problem as the fridge started making an odd noise. Initially, Vadym suspected it was the compressor fan, but the issue persisted. This issue had actually been lingering for a long time, I had at least four or five other companies came to diagnose the noise issue, each offering different quick opinions--some barely inspected it and suggested immediate part replacements, others insisted the fridge needed to be pulled out (which is a big job for a built-in unit) and fix from the back of the fridge. But none felt confident, they all rushed to conclusions without a proper diagnosis. Vadym stood out by taking the time. He thoroughly examined the fridge and, when the issue persisted, he consulted his network instead of guessing. Eventually, he figured out the noise was caused by the condenser pipe and water pipe being too close, which caused vibration when the compressor kicked in. In the end, he fixed it. What I truly appreciated was his commitment, he didn't rush to a quick guess; he invested time, asked for input, and returned until it was resolved. I would highly recommend Vadym and Metro Appliance to others.

My heroes. Our…read moreclothes washer door wouldn't open after an overloaded spin cycle caused the clothes washer to stop and emergency locked the door. It wasn't an easy job. The emergency door latch for a Samsung front load washer is not located in front but below the top lid. And the dryer was stacked on top of the washer. And the stacked machines were in a tiny storage closet in a tiny powder room. I called them and they arranged for two people to come. They showed up, said they would do their best, and the best they did. They tried a couple of things, then just decided to brute force moving the dryer out, placed it gently on a blanket in the hallway, popped open the top of the washer, unjammed the latch, and then put everything back. I didn't even see them move the dryer! They didn't ding the doorway or walls. To emphasize, this kind of maneuvering in a tight space is something most contractors and movers wouldn't even attempt. I thought I needed to get someone to remove the powder room sink completely so we could take the washer out for repair. At the end of it, they charged me a fair price for the back-breaking work they did. They kindly advised me to not overload my washer again. They are my heroes.

We recently had Triton repair our clothes drier after having used them over the past few years to…read morerepair other appliances including our high end built in oven. We have also found their service people prompt, efficient, highly qualified, skilled and efficient. Vlad, who repaired the drier, texted to ask if he could arrive earlier than our scheduled appointment. He was friendly and efficient, and he quickly diagnosed the problem and made the repair. Mario from the Triton office called a short time after the repair to check that all had gone smoothly which it had. My impression is that Triton cares about the quality of its work and genuinely wants its customers to be completely satisfied. They do an excellent job meeting those expectations. We would definitely use them again.

My family and I were stressed after realizing our dryer of almost 10 years stopped working. We were…read moreafraid we would have to buy a brand new one. But my partner suggested looking for dryer technicians in South San Francisco to see if it can be fixed (rather than dealing with the stress of finding a new dryer, moving the old one out, and bringing the new one in). Turns out my partner was right! Regina was very attentive to us before and after the appointment. And Vlad the technician diagnosed and fixed our dryer! We also felt confident that the same issues fixed have a guarantee of 6 months, in case the dryer acts up again. Everyone involved was super polite and I'd be glad to call this company again for any other repairs. Thank you!

Pleasure to work and would hire again! Alex was very communicative and on-time. He successful…read morediagnosed the issue with my LG washer and quickly fixed it when the part arrived. Thanks A Plus!

They are great came out within 48 business hours after my call and we honest and on time. Told me I…read moreneeded a new washer and said rhat he wouldnt charge me for the trip to half moon bay. Of course I still gave him cash for the time and expertise.

We needed a part replaced on our Thor range. After filtering for repair services in the area that…read morework on this brand, the list was very small. Several never responded at all. Thor's own certified service providers were no better (one declined the brand, the other ghosted). Gold Standard had 259 five-star reviews, so my wife reached out through Yelp on November 20. It took two weeks and a follow-up message (plus a voicemail) before Cristhian responded. He came out on December 8, diagnosed the issue, and quoted us $272.30 + tax for the part and $310 for labor. We paid $85 for the diagnosis and told him to go ahead and order the part. Then, silence. My wife followed up on December 16. No response. Again on December 18, this time saying we'd find someone else if he couldn't commit to a date. He finally replied, saying the part was backordered and wouldn't arrive until mid-to-late January. We said we'd wait. Late January came. My wife followed up again. Cristhian said he'd call the supplier "real quick." A few days later he reported the supplier wasn't answering his calls or emails. He said he'd look into alternatives. My wife followed up again on February 10, offering to source the part herself if he'd just tell her the part number. No response. On February 28, after three months of this, we sent a final message letting him know we were moving on. Cristhian never replied. Summary: we paid $85 for a diagnosis, got a quote that was never acted on, sent roughly ten messages over three months, and received maybe four replies. The part was apparently never procured. His phone always went to voicemail. I'm writing this because the 5-star rating doesn't reflect our experience. Hopefully Cristhian will respond and resolve the issue quickly, and/or refund the $85 diagnosis fee.

A group of ladies, gentlemen ad profssionals. They knew what htey were doing. They were honest…read more They did a great job!!

Dennis with Sunny HVAC & Appliance Repair was great. He was able to replace the control unit on our…read morecooking range and have it back up and running. We are very happy with the service. Thanks again!

I have a 1950 O'Keefe and Merritt stove. Her name is Reginald. I've owned her since 1972, and she…read moreis a wonderful appliance. Originally my problem was with the tube light that sits under the upper shelf. Vincent did an amazing job in the back of the stove replacing the starter. He knows more about vintage stoves than anyone. This time my oven wouldn't light and I requested him again. He did his excellent work and fixed it. This company isn't just efficient, they are kind and pleasant. Can't recommend them enough.

Amir was very easy to work with, he came the same day and fixed our appliances. He was…read moreknowledgeable and helpful. I highly recommend this business. Price was as quoted. Very good.

Something sounded terrible in our dryer when it tumbled so we contacted Appliance Repair Tech to…read moreset up an appointment. Amir came exactly when he said and was incredibly quick diagnosing the issue without even touching his tools. Then, because he didn't have to do any disassembly or use equipment to conduct the diagnosis, he refused to be paid the very reasonable diagnostic fee. What a stand-up fellow!

Kudos to Jimmie. I had great service from him 2 years ago on an appliance and contacted him today…read morewith a problem on another machine. Jimmie asked me questions online and over the phone about the problem and the machine and had me try a few things. He was very honest about the odds of one potential solution solving the problem on my old machine. I appreciate his honesty and his responsiveness.

Had read about this business on Yelp and was amazed with the number of accolades in the many…read morereviews. Hard to beat any of them and would agree with all. Called owner Jimmie Silas and explained my problem over the telephone. He set up an appointment and showed up with the necessary, genuine manufacturer part which he installed while explaining the the entire process. Friendly and polite, the price was fair and the service exemplary. So-o-ooo, if you are looking for a heck of a nice guy to do a quality repair on your ailing appliance, would certainly recommend giving this company a call.

Mike did a great job assessing and fixing our washer/dryer unit. Thanks for delivering quick and…read moreprofessional service!

Abzal came to diagnose my Bosch washer that had draining issues. He was on time, friendly, and…read moreefficient. I chose all state because they were able to see my next day, whereas other shops could only do within 3 days. Quote for repairs was fair, but for this issue, the repair costs were close to replacement. Although I only chose to diagnose, not fix, I wouldn't hesitate to call all state in the future, and would want Abzal to be my technician if I have washer/dryer issues in the future.

A week ago, I called quality appliance repair to have my dishwasher looked at. This company was…read morerecommended by a colleague. I got a prompt call saying the gentleman can't come; however he was very quick to refer me to another company. I thanked him for the number and contact information and of course the rest is in my next review. Quality appliance recommended me to Giovanni Grossi of Goal Repair. Both these folks are prompt and courteous with their calls and or text messages!

Washer Repair. CASH OR CHECK ONLY…read more Desperate as usual when a major appliance, my washer, malfunctioning! My usual repair person was not picking up phone calls or emails. Others also non-responsive. So was not expecting much when I left a message especially since it had a not available greeting. Left a message anyway and, holy moly, Greg from Quality Appliance Repair Service (QARS) called me back within minutes!!!!!! Greg Barca explained his current limitations but offered to come by to look at my washer. A metal wire circle had popped out and it wouldn't let me close the door for any loads. Greg arrived within 15 minutes and was nice, personable and chock full of information that was very useful. He looked at the wire circle and popped it back into place. Checked out the machine by running a quick short load. Also looked at my dryer because of concern for a clogged dryer vent. He popped out the bottom panel and looked it over, as well as checking the flow of the outside dryer vent. Looked good! I was grateful and appreciative that QARS was able to come out immediately and address my washer repair need. Greg knows what he's doing and explains as he goes. I do believe he delivered value for the job under the circumstances but most would argue I could have done it myself. I am far from a DIYer. If I thought I could have done it myself I would not have have felt the need to call. Hence I am happy with QARS! Only caveat is QARS accepts Cash or Check only. This was one of the few times that I had cash on hand so, thank goodness, it all worked out! I would not hesitate to call QARS for future repairs but will make sure to have cash or check on hand.

My experience is very poor and I have felt unsafe. The technician came to my house through American…read moreHome shield service request. - The technician came 2 hours 45 minutes late to the appointment. - On a problem regarding Microwave not heating evenly across the plate of food, he wanted me to heat the food additional 2 minutes after 45 secs of heating. After heating anything for 3 min in a powerful Microwave, you cannot touch it by hand. So I asked if the technician has a thermometer so we can check if it is evenly heating or not .. the technician suddenly turned towards me with a pointed finger saying he is leaving and he does to want do the service request. - I felt that he was warning me inside my home. Horrible! - So he left without finishing the service request - I wasted my whole day and then called AHS to complain and ask for another service.

I cannot say enough good things about A-Z appliance repair. This company has repaired or made an…read moreassessment on whether a repair was possible on at least three of our appliances in the last few years. They are always responsive to service requests, either completing repair assessments on the same day or within one day of the request. A few years ago, they fixed our fridge as it was leaking every time it went through its defrost cycle. They were able to repair it and since then no water has pooled by the base of the fridge, proving the quality of their repair. On their last visit, their determination after testing the machine was that it was too costly to repair. I appreciated their advice on the sizing of our new machine and promptness of their visit, right within the service window.