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    Recommended Reviews - MD Appliance Repair

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
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    11 months ago

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    Mario D.

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    10 months ago

    Great communication and service. Worked with my manufacturer to diagnose and fix issue with my fridge. Would work with again.

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    Mario D.

    Thanks for your business Randal. Glad I could help you out.

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    Castle Care Water Heaters and Plumbing

    Castle Care Water Heaters and Plumbing

    (15 reviews)

    Omar was professional, took the time to explain things, and gave us tips on how to prevent the…read moreissue from happening again. Would recommend

    Worst plumbing experience I've ever had. Incompetent work and terrible communication…read more I was forced to use CastleCare because they were assigned by my insurance company. Scheduling the initial visit took over 1.5 weeks despite having three clogged toilets. The technician, Omar, arrived 4 hours late. He claimed he snaked one toilet, but there was no evidence any work was done. He said the line needed hydroflushing and that he'd notify the insurance company. He refused to even look at the other two toilets, saying he'd check them when he returned--despite being told they were on separate lines. After that, there was no communication for a week. CastleCare and the insurance company blamed each other. The insurance company then denied the claim because Omar claimed there were no cleanouts. I had to crawl under my house myself, take photos proving cleanouts existed, and send them in. Another week passed before CastleCare returned. Omar again failed to fix the first toilet and insisted hydroflushing was needed. For the second toilet, he claimed it needed replacement or a flush valve. He said he'd coordinate with insurance. A week later, an appointment was scheduled. On the day of the visit, Omar called asking if the insurance company had shipped parts to me. They hadn't--because plumbers are supposed to supply parts. He canceled the appointment. Hydroflushing was then scheduled with a "different team." No one showed up. At 6:55 PM, I received a text saying Omar was on the way. At 6:56 PM, I got another message stating the visit was completed and the issue resolved--without anyone ever showing up. After I left a 1-star survey, I received an angry text from the owner, questioning my rating and demanding $3,500 for hydroflushing and $550 for a toilet replacement, out of pocket. I finally pushed the insurance company to send a different plumber. They fixed both issues in 30 minutes and no out of pocket expenses Always Avoid CastleCare. This appears to be a company focused on inflating insurance claims or pressuring customers into large out-of-pocket payments rather than actually fixing problems.

    Simpson Plumbing - Water filtration system

    Simpson Plumbing

    (204 reviews)

    We found out when we purchased our house the previous plumbers had not connected the only shower to…read morethe sewer system. A temporary fix was installed, but all the pipe was rotted cast iron underneath the bathroom area. There was no p trap so the sewer smell was non-stop. We called Simpson out for a quote and they provided an extremely fair price for two days of work to replace all the cast iron with ABS. They managed to fit a p trap underneath in the tight space. They had to cut a concrete slab, and managed to replace the toilet flange without removing any bathroom flooring. A project that should have probably been a full remodel ended up being only a plumbing fix. The lead, Aaron, was extremely kind, knowledgeable, and considerate. I felt like Simpson did everything possible to make the project smooth and reduce the life disruption. I highly recommend them for your plumbing needs.

    Service requested was an emergency when one of the washer valves failed. The hose connection was…read moreshooting water out. The water needed shut off to the house. Simpson Plumming was able to get a plummer out that day, and he showed early too. He advised us regarding the water shut off valve direction. He informed us of how they'd fix the problem and gave us an estimate. The plummer, Aaron was a professional, very courteous and informative. We appreciated the quick response. He was great to work with. Due to all the great experiences we will use Simpson Plumming for all our needs.

    MD Appliance Repair - homeappliancerepair - Updated May 2026

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