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    Lowe's Home Improvement

    1.9 (857 reviews)
    ModerateHardware Stores
    Closed 6:00 am - 10:00 pm
    Updated over 3 months ago

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    Sarah K.

    My experience with Lowe's Sunnyvale regarding a custom blinds order has been incredibly upsetting and frustrating from start to finish. We visited the store in mid-December to schedule a window measurement appointment, which went smoothly -- but everything after that has been a mess. After the measurements, we purchased the blinds online through a Lowe's representative, with an expected delivery date in mid-January. When that date came, there were no updates or communication from Lowe's or the vendor. After giving it some time, I called customer service and learned the order had been delayed because the vendor had supposedly been trying to contact Lowe's for clarification -- but no one at Lowe's ever responded. I was told by the agent that Lowe's and the vendor use an outdated, unreliable communication system, and that had I not called when I did, the order would have been canceled that very day. The order was then delayed another month, with a new delivery date of early February. As of today, the order still shows as incomplete, and there's no clear tracking or confirmation of what's been delivered. I received a few boxes but couldn't tell if everything had arrived, so I called again -- got placed on hold, only to be hung up on after 20 minutes. This isn't the first rude or unhelpful interaction either. A few weekends ago, someone from the store called with an interrogating tone, questioning whether I even ordered the blinds through Lowe's, before eventually saying they'd "look into it and call back." No one ever did. Between unreturned calls, long hold times, disconnected calls, and the total lack of accountability, I've spent countless hours just trying to get a straightforward update. I've even gone into the store multiple times with no success in finding someone who could actually help. I would strongly discourage anyone from ordering custom blinds -- or honestly, anything that involves coordination or installation -- from this Lowe's location. It's been an exhausting experience with almost no communication and zero customer care.

    Michael L.

    I loved this place! Was helped by a nice older gentlemen named David on two separate occasions. Super great to work with him and there was even a promotion running where if you ordered in store for delivery the charge was reduced to $29 instead of the $79 it would have been if you ordered online. Both of the items were delivered flawlessly without a hitch and have been working great! (Wine cooler and big chest freezer) I like it more than Home Depot at this point honestly!

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    4 months ago

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    4 months ago

    worse experience ever, outsourced everything and calling with no help. Garbage help. cant get a hold of anyone.

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    8 months ago

    It's Lowe's. They rock. I love finding clearance items and plants at a discount here.

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    8 months ago

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    5 months ago

    Great service, clean and needed items easily found. Nice people who help the customer find what is required. 5 stars

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    11 months ago

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    Page 1 of 22

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    Review Highlights - Lowe's Home Improvement

    This place is well organized and the garden center always stocked with pretty flowers with reasonable prices.

    Mentioned in 16 reviews

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    Outdoor Supply Hardware

    Outdoor Supply Hardware

    4.1(24 reviews)
    3.3 mi
    $$

    We have been going to this hardware store since I was a child when it used to be called "Orchard…read moresupply hardware". They've got a little bit of everything. And we were happy to see that it returned and reopened in the neighborhood. Because it's usually more convenient than going to Home Depot or Lowe's. We prefer to support our smaller local businesses as opposed to the big warehouse stores. Do keep in mind that a lot of things are going to be priced a little bit more expensive. Kind of like when you go to farmers market or buy organic food at the grocery store. Smaller and local equals paying a little bit more. We frequent this location almost every weekend. It's clean and well organized. And definitely doesn't get a lot of traffic, which we actually prefer. No long lines to worry about.

    We've been visiting this store for our hardware/gardening needs in recent years. Although it's a…read morebit out of our way, we enjoyed coming to the clean, spacious store with easy parking and especially for the friendly services. Our 'antique' wheelbarrow desperately needed to be replaced; the smaller ones displayed on the storefront looked like a good fit for our need but were kind of scratched up. When we mentioned to the young cashier (I think his name is Tyler) about the scratches he was very pleasant and immediate offered to look for a cleaner one in the back. in a few minutes we received the one without scratches and were very happy again with the product and excellent service. We'll be back again soon.

    Photos
    Outdoor Supply Hardware - This is their actual hours.  They close at 6pm on Sundays contrary to what is currently listed on YELP.

    This is their actual hours. They close at 6pm on Sundays contrary to what is currently listed on YELP.

    Outdoor Supply Hardware
    Outdoor Supply Hardware

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    Portola Valley Hardware - A beautiful rainbow at the hardware store.

    Portola Valley Hardware

    4.6(27 reviews)
    10.9 mi
    $$

    Small store but super knowledgeable staff that is helpful and professional. Don't hesitate to stop…read morein if you need anything. If they don't have it, they will tell you where to find it.

    Over the years I fly to San Francisco and stay at my brother-in-law's home often spending numerous…read moredays carrying out handyman tasks around his yard and home! This year was no exception as he had a number on jobs on his 'to-do list'! #1 task- Replace the old wooden post metal mail box! Needless to say, he didn't get his new mail box to match the structure fitting that were there already! So, how do we solve the mismatch? He, now my not-so-favourite brother-in-law, says,'let go to Portola Valley Hardware as they always have a solution to my handyman problems'! We go to PVH and the friendly staffer at busy front counter cheerily says to go down Aisle 7 and I'll have Bob waiting to assist you! And there he was! Bob listened to our 'Mailbox' dilemma then offered a plan that efficiently put into action and solved our problem with a little custom carpentry and, voila, we left ecstatic that we could now complete installing the mailbox per his creative skill set! Thank you Bob and PVH staff for going way and beyond in ensuring you looked after our needs and sent us home totally satisfied! Hmm...what made my favourite -in-law most pleased and excited was that his bride was absolutely ecstatic at the awesome finished new mailbox! WELL DONE/5! Respectfully, Dave C. Kelowna, B,C. CANADA

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    Portola Valley Hardware

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    Ace Hardware - Yep!!!! Pies  in a hardware store!!!

    Ace Hardware

    4.0(66 reviews)
    7.1 mi
    $$

    I had a very bad experience today at this store. I came in with a defective propane tank & was…read moreverified by a helpful employee. The manager argued that I didn't have purchased history & the tank was already half used... without checking the records. After several exchanges of words, he instructed the employee to give me a replacement. He was rude & his gesture to this employee was unacceptable. The employee tried to give me the replacement but the storage area was unorganized. So he went back to the manager. Unfortunately, the manager was yelling at him & I encountered a serious argument between them. It is so sad that this manager is treating his employees so badly in front of a customer in this day and & age.....

    I came in with a simple question and one employee helped me great with no problem. when I go to…read morecheck out this guy is saying the complete opposite of that his co employee just said to me. when i ask why he's saying something different then his other employee, he gets an attitude and says there's more then one size as I already grabbed the right size recommended by his coworker. he just got worse and more demeaning/ disrespectful from there. the unprofessionalism and blatant disrespect from the employee shown here would be the reason I will never recommend this location to ANYONE!! it seems this ONE employee NEEDS to be retrained on how to actually interact with the public in a appropriate and professional manner. as NONE was shown today! do not even waste your energy going to this location!

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    Ace Hardware
    Ace Hardware
    Ace Hardware

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    Lowe's Home Improvement - hardware - Updated May 2026

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